Business Process Analyst
Remote Amerilife Job
Our Company
Explore how you can contribute at AmeriLife.
For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.
Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.
Job Summary
AmeriLife's strength is its mission: to offer insurance and retirement solutions to help people live longer, healthier lives. By putting its mission into practice, AmeriLife has become recognized as a national leader in developing, marketing, and distributing life and health insurance, annuities and retirement planning solutions to enhance the lives of pre-retirees and retirees. For more than 50 years, AmeriLife has partnered with the nation's leading insurance carriers to provide value and quality to customers served through a national distribution network of over 200,000 insurance agents and advisors, over 40 marketing organizations, and nearly 50 insurance agency locations.
The Business Process Analyst supports both the systems and processes of the business unit, acting as a liaison between the business, IT and key stakeholders supported. Participates in data analysis, highly complex and escalated business issues; sets policy and procedures, updates documentation, provides training support to the Agency Operations team.
This individual is continuously learning new skills and extending their competencies to enhance their contribution to projects, processes and assignments. This is a customer-oriented role requiring initiative and detail orientation, and with a focus on analytic problem-solving, effective relationship building, communication, professionalism and quality.
Job Description
Job Specific Duties
Reviews, analyzes and evaluates complex business processes, data and stakeholder needs.
Initiates business process improvements across a wide range of processes, systems and business areas.
Resolves highly involved issues escalated by business teams or stakeholders.
Manages and successfully delivers projects of moderate complexity.
Defines scope, objectives and business requirements for projects.
Assist in defining and designing process solutions to complicated business problems.
Implements, modifies, improves and maintains business processes and procedures.
Partner with stakeholders and team members to identify, document, assess and prioritize business needs.
Completes process documentation and standard operating procedures, provides training and performs quality reviews.
Provides user acceptance testing support to project implementations.
Prepare or participate in the preparation of proposals to develop new processes, systems and/or operational changes.
Qualifications
Minimum Job Requirements
Bachelor's degree required
3+ years insurance industry experience preferred
Highly skilled in Excel, Word, and other software programs
Experience in leading multiple concurrent work-efforts or projects
Process improvement or Lean Six Sigma skills preferred
Advanced levels of analysis and problem-solving skills
Highly motivated, self-starter
Knowledge Skills, and Abilities
Detail oriented with strong problem-solving, analytic, communication, writing and presentation skills
Ability to communicate verbally and in writing in a clear, professional and concise manner
Demonstrates, and seeks to increase, his/her general domain knowledge in insurance administration & sales, and expertise in business process improvement
Ensures efficient and timely delivery of projects and tasks.
Plans ahead to complete assigned work given constraints such as time and business priorities, performs duties independently with general latitude for judgment and with a focus on high quality
Has a positive attitude, exhibits appropriate professionalism and works well in collaborative teams
Pro-active self-starter, efficient, and customer-focused
Customer Services Representative
Amerilife Job In Clearwater, FL
Our Company
Explore how you can contribute at AmeriLife.
For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.
Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.
Job Summary
The Customer Service Representative's purpose is to handle or properly direct inbound calls, research and resolve issues, and to accurately respond to inquiries presented by applicants, policyholders, agents or providers in a timely and professional manner.
Job Description
Job Duties and Responsibilities
The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time for business reasons.
Handle inquiries professionally, accurately and completely primarily over the phone while establishing and maintaining a high level of customer service.
Use various internal systems, web based software and other available tools to provide the most accurate and up to date information to internal and external customer base.
Provide the most accurate and up to date information and/or follow proper procedure to route the call or request when necessary. Follow up as needed.
Maintain excellent working knowledge of company policy and procedures.
Strictly adhere to and enforce all HIPAA and PHI guidelines at all times.
Defuse difficult calls and escalate when necessary.
Complete, concise and opinion free documentation of calls when applicable.
Adhere to established CCC Quality Standards while maintaining an acceptable quality standard.
Qualifications
Must maintain acceptable attendance and demonstrate the ability to function as a reliable member of operations.
Previous Call Center Experience preferred.
Written, verbal and interpersonal skills required for daily interaction with internal and external customers.
Organizational skills and ability to multitask and prioritize in a fast paced work environment while adapting to change in both the environment and workflows.
Accurate data entry capabilities with minimal errors and knowledge of Outlook and the use of basic spreadsheet functions.
Proven ability to maintain good working relationships with coworkers, internal, and external customers, as well as the ability to defuse irate callers and resolve difficult calls.
Virtual-Sales Lead Representative
Remote or Washington Job
Elevate Your Career with AO: Join Our Esteemed Team
At AO, we invite accomplished professionals to join our esteemed organization, where excellence, client-centric service, and a growth-oriented environment are central to everything we do. This is a unique opportunity for individuals who wish to take their careers to new heights while enjoying the autonomy of remote work. If you are results-driven, dedicated to providing exceptional client service, and eager to work in an environment that values professional growth, AO is the place for you.
Benefits:
Flexibility and Autonomy: Enjoy the freedom to work remotely and design your own schedule, providing you with a work-life balance that suits your professional and personal needs. No more long commutes-work from anywhere you choose.
Career Growth and Advancement: At AO, your development is a priority. We offer clear career progression pathways and opportunities to advance into leadership or explore other career avenues within the company.
Attractive Compensation: AO offers a competitive pay structure that includes weekly pay and performance-based bonuses. The more you achieve, the more you earn, with rewards directly tied to your efforts and success.
Comprehensive Benefits Package: Our health insurance reimbursement ensures you and your family are taken care of, while life insurance coverage provides you with peace of mind and financial security.
World-Class Training and Professional Development: Benefit from comprehensive training provided by industry leaders, ensuring you have the knowledge and skills necessary to succeed. Ongoing development keeps you ahead of industry trends.
Your Role and Key Responsibilities:
As a member of AO, you will play a pivotal role in providing personalized, consultative service to clients, ensuring their needs are met with precision and care.
Consultative Client Engagement: Serve as a trusted advisor, thoroughly assessing clients' needs and offering tailored solutions that align with their personal and financial objectives. You will empower clients to make informed, confident decisions.
Ongoing Client Relationship Management: Build and maintain long-term relationships with clients, offering consistent support and proactive communication to ensure their evolving needs are met with excellence.
Expert Guidance: Utilize your knowledge and expertise to guide clients through complex decisions, educating them on the best options available and positioning yourself as their go-to resource for benefits planning.
Performance Excellence: Strive to meet and exceed both individual and team goals. Your accomplishments will not only drive business results but will also unlock opportunities for career growth and professional recognition.
What We're Looking For:
We are seeking individuals who embody professionalism, integrity, and a commitment to excellence. The ideal candidate will be client-focused, self-motivated, and results-driven.
Client-Focused: You approach every interaction with a consultative mindset, ensuring that each client's unique needs are addressed with care and precision.
Results-Oriented: You are motivated by achieving and exceeding goals. Your performance is a direct reflection of your dedication to success.
Exceptional Communicator: You possess strong communication skills and the ability to articulate complex concepts clearly, helping clients understand their options and make informed decisions.
Self-Disciplined and Independent: You excel in a remote work environment, managing your time effectively and meeting goals without the need for close oversight.
Detail-Oriented and Organized: You are meticulous in your work, ensuring that no detail is overlooked while maintaining an organized approach to managing multiple tasks.
Preferred Qualifications:
Proven experience in sales, customer service, or financial advisory roles is highly preferred.
Comfort and proficiency with technology, including CRM systems and digital communication platforms.
A reliable internet connection and professional home office setup.
Strong organizational skills with a focus on delivering quality results.
How to Apply:
If you are seeking an intellectually rewarding career with unmatched flexibility and growth potential, we invite you to apply. Please submit your resume along with your compensation expectations for consideration. Interviews will be conducted remotely via Zoom for your convenience.
At AO, we are committed to helping you achieve your career goals while delivering exceptional value to our clients. Join us and embark on a path of professional excellence.
WORK REMOTE-Management in Training
Remote or North Carolina Job
Join AO: Your Path to a Fulfilling Career as a Client Engagement Advisor from Home!
Are you a stay-at-home parent looking for a career that offers flexibility, growth, and the chance to make a real impact? AO provides you with the opportunity to have it all - work from home, enjoy a rewarding career, and contribute to your family's well-being while achieving your own professional success. As a Client Engagement Advisor, you'll be helping others protect their families while building a future for your own.
What You'll Gain as a Client Engagement Advisor with AO: (Perks and Benefits)
Work from Home - Enjoy the flexibility to work from anywhere while staying close to your family.
Competitive Compensation - Weekly pay, performance-based bonuses, and potential for residual income.
Health Insurance Reimbursement - Prioritize your health and wellness with comprehensive insurance coverage.
Life Insurance Coverage - Provide peace of mind to your family and secure your future.
Flexible Schedule - Set your hours to fit your lifestyle, with no need to sacrifice time with your loved ones.
Retirement Plan - Build a secure future for you and your family.
Training and Support - Access industry-leading training and ongoing mentorship to help you succeed.
Incentive Trips - Earn all-expenses-paid trips to exciting destinations, a rewarding perk for your hard work.
No-Cost Leads - Focus on helping clients, not chasing down leads.
Your Responsibilities as a Client Engagement Advisor
Building Relationships: Connect with clients through Zoom and phone, offering tailored advice to meet their unique insurance needs.
Consulting Clients: Conduct needs assessments to recommend personalized insurance solutions that offer true protection.
Providing Expert Guidance: Educate clients on the benefits of our products, helping them make informed decisions to safeguard their families.
Ongoing Learning: Take part in optional training sessions to grow your expertise and stay ahead in the industry.
Contributing to Success: Actively participate in sales efforts, driving growth while supporting the needs of clients.
Preferred Qualifications:
Excellent communication and interpersonal skills
A passion for helping others and making a difference
Strong work ethic and a self-driven, independent attitude
Positive, client-focused approach to every interaction
Experience in customer service, sales, or relationship management is a plus, but not required
About AO
At AO, we're dedicated to creating an environment where stay-at-home parents can thrive professionally, without compromising their family time. With unparalleled support and a fully remote opportunity, you can build a rewarding career while maintaining the flexibility you deserve.
To apply, submit your resume and compensation requirements. In line with our commitment to community wellness, all interviews will be conducted via Zoom video conferencing.
Apply today and take the next step in building the career you've always dreamed of - with AO!
Remote Work-Sales Benefit Manager
Remote or North Carolina Job
Ready to Ditch the 9-to-5 Grind? Let's Do This!
Are you tired of the daily grind? Sick of working for someone else's dream? It's time to take control and create your own future. At AO, we're all about freedom, flexibility, and earning what you're worth. Whether you're looking for a side hustle or ready to go full throttle, this is the career that lets you do YOU-on your terms.
Why AO is the Dream Job You've Been Waiting For:
Work From Anywhere: Yep, you can work from your couch, your favorite coffee shop, or even the beach-no office, no dress code-just you and your hustle.
Unlimited Earning Potential: You set the pace. Weekly pay, plus bonuses that reward your hard work-and if you're really crushing it, residual income keeps rolling in.
Epic Incentives: Think all-expenses-paid trips to places like Cabo, Vegas, Tulum, and Cancun-just for hitting goals. You'll also get to snag awesome prizes like Jeep Wranglers and MacBook Pros.
Flexibility, Baby: Create a schedule that works for your life. Whether you're a night owl or early riser, you decide when and where you work.
Mentorship for Days: Get exclusive access to mentorship from top industry leaders. We're invested in helping you level up and succeed.
Growth and Opportunity: You're not stuck here. With us, you can build your own business, grow at your own pace, and achieve more than you ever imagined.
Your Role and What You'll Be Doing:
Connecting with Clients: Hop on Zoom or pick up the phone to chat with clients, offer insurance solutions, and help them feel confident in their decisions.
Scheduling Appointments: Manage your calendar and set up meetings with clients who are ready to learn more about what you offer.
Presenting and Closing: Use your communication skills to explain our products in a way that's clear and engaging-and seal the deal!
Processing Applications: Complete insurance applications with accuracy and ease.
Leveling Up: Stay on top of the latest training, trends, and tech to make sure you're always at your best.
What You Bring to the Table:
Great Communication: You know how to talk to people, build rapport, and make things happen.
Self-Motivated: You're a go-getter who doesn't need a boss looking over your shoulder.
Ambitious: You've got big goals and the drive to match.
Tech-Savvy: You're comfortable with using tech to get the job done and have fun doing it.
What You Can Expect - Benefits Included:
100% Remote: Work from anywhere-your bed, the coffee shop, the park… you get it.
Weekly Pay + Bonuses: You put in the work, you get paid weekly, with bonuses on top of your regular paycheck.
Residual Income: Keep earning even after you've done the work. That's how you set yourself up for long-term success.
Growth, Growth, Growth: We're here to help you grow-whether you want to rise through the ranks or build your own business from the ground up.
Team Vibes: Work alongside other motivated, ambitious people who support each other and celebrate each other's wins.
All interviews are conducted via Zoom video conferencing. Your future is a click away!
Ready to Take Control of Your Life? If you're tired of the same-old job and are ready for something that's all about YOU-apply now and let's get started! Let's create the life you've always wanted!
Jr. Software Engineer
Remote or Allentown, PA Job
Our company is looking for a Jr. Software Engineer to join our growing software engineering team. In this role, you collaborate with other developers and engineers to design computer applications and programs. Part of these responsibilities include writing and debugging code, so we are looking for applicants familiar with C, C#, JavaScript, HTML, CSS, and any of the other common programming languages. You should also be comfortable learning .Net, AngularJS, MS SQL, and other common frameworks to develop software for various platforms.
Key Responsibilities
* Collaborate with other developers and engineers to design, build, and maintain software applications
* Build applications for various platforms using common frameworks, including Microsoft .Net technology
* Write and debug code
* Troubleshoot and fix software issues
* Participate in the Agile (project management) process
* Write and maintain documentation
* Provide on-call support as necessary
Qualifications
* Bachelor's degree in computer science, software engineering, or a related field
* Knowledge of one or more basic programming languages like Java, JavaScript, C, C++, Python etc.
* A passion for solving problems and providing workable solutions
* Ability to quickly develop new skills, learn new tools, and integrate new techniques
* Experience in using SQL, .Net, and AngularJS frameworks a plus
* Strong Analytical and reasoning skills
* Excellent verbal and written communication skills
* Candidates with a valid work permit are preferred
* We are looking for candidates with 0 to 2 years of experience in Software Engineering, including recent graduates with relevant internships or project experience
Benefits
* Employee Health and Supplemental Insurance premiums paid 100% by the company*
* Employee options for Flexible Savings Account (FSA)
* Competitive 401K plan with company match
* Generous Pais Time Off (PTO) plan
* 8 paid pre-determined calendar holidays
How Ideal Concepts Supports Your Success
* As a growing company, Ideal Concepts will foster your individual professional development through training, mentorship, and continuous leadership development
* Being promoted here is based on your work performance, goal achievement, and leadership capabilities, meaning every employee has the same opportunity, regardless of tenure or title, to grow in their career!
* You will work in a team atmosphere with motivated, passionate, and career-driven individuals just like yourself
* You will be a part of a collaborative environment that encourages problem-solvers and outside-the-box thinkers to find solutions and achieve excellence
* IT supported onboarding with company equipment, technologies, and programs to ensure success in your position
Who We Are
Ideal Concepts, Inc. has impacted the insurance industry for over 20 years by simplifying the sales of insurance products from carrier to agent to client through cutting-edge technology. Through this effort, we stand by our mission to provide flawless solutions with remarkable service to every client. Today Ideal Concepts is established with over 100 carrier partners in 50 states selling Health, Medicare, Life, and Property & Casualty as well as a suite of supplemental insurance products.
As an employee of Ideal Concepts, Inc. you will enter a growing and changing environment that is motivated and shaped by our core values of integrity, tenacity, mastery, and simplicity. Ideal Concepts, Inc. has been recognized for its prestigious growth many times, including 6 consecutive years on the Inc. 5000 Fastest Growing Companies in America and 4 consecutive years on the local accolade of Lehigh Valley Business Fastest Growing Companies.
As part of taking care of our employees, Ideal Concepts provides an excellent benefits package that will take care of you inside and outside the workplace. Beyond the opportunity to prosper in your career, Ideal Concepts will cover 100% of your premium for major medical. dental, vision, and life insurance - this will allow you to take care of yourself and your family without worrying about increasing healthcare costs. You will also have access to a competitive 401K program where the company matches a portion of your employee contributions. Additionally, you can enjoy your paid time off without having to accrue a balance.
* Supplemental benefits such as Dental, Vision, Accident, Critical Illness, and Life insurance are subject to state availability and will only be provided if available in your state of residence.
Ideal Concepts, Inc. / InsureMe, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We will soon return to our offices, at which time, we will utilize a hybrid work schedule with regular required work from the office and moderate flexibility to work from home.
Work Remote-Sales Specialist
Remote or North Carolina Job
Ready to Transition from Military Service to a Career That Honors Your Leadership and Values? Craft Your Own Schedule, Earn Residual Income, and Live the Life You Deserve!
As a veteran, you've dedicated your life to service, sacrifice, and mission-driven work. Now it's time to bring that same sense of purpose and determination to a career where you can continue making a meaningful impact, but with the flexibility and rewards you've earned. Transitioning from military life isn't just about finding a job-it's about finding a path that aligns with your values, provides financial security, and empowers you to create the future you want for yourself and your loved ones.
Why This Opportunity Is Perfect for You:
Location Freedom: After years of service and commitment, you deserve the freedom to work from anywhere-whether it's at home, on the go, or wherever life takes you.
Flexibility to Live Your Life: You've mastered the art of time management in demanding environments. Now, you have the opportunity to design your workday around your life, ensuring a healthy balance between your career and the things that matter most.
Residual Income: Build a legacy of wealth and security through residual income. The hard work you put in today will continue to pay off, giving you the stability and peace of mind you deserve.
Limitless Growth: Just like your military career, the sky's the limit here. Your dedication, leadership, and commitment to growth will propel you forward-no ceiling to hold you back.
Mentorship from Leaders Who Understand: In the military, strong mentorship is vital to success. Here, you'll receive that same kind of support from mentors who truly understand your journey and are dedicated to helping you transition smoothly and thrive in your new career.
Your Benefits:
Residual Income Development: Use your leadership skills to build long-term wealth through residual income that continues to grow even after you've completed your work.
Endless Growth Opportunities: You've never shied away from a challenge, and here, the opportunity to grow and develop is limitless. We're committed to your personal and professional success every step of the way.
Veteran-Focused Support: Our mentorship program is designed with veterans in mind-providing guidance and understanding as you transition to civilian life and succeed in your new career.
Work-Life Balance: Experience the peace of mind that comes with remote work. You're in control of your schedule, so you can spend more time with your family, focus on your health, and live the life you've earned.
Your Duties:
Learning and Growing: The military taught you that growth is a lifelong journey. You'll continue learning while working alongside a team that supports you and shares your values.
Adapting to Technology: You've faced challenges before and adapted quickly. Now, use that same adaptability to learn new tools and technologies that will make your work more efficient and rewarding.
Building Relationships: Your ability to lead, communicate, and build trust has been honed through years of service. Now, you'll use those same skills to foster strong relationships with clients and teammates, creating a lasting impact.
Driving Success: As a natural leader, you'll take charge of initiatives, help build strategies, and make a difference-contributing to the success of the company while achieving your own goals.
Qualifications:
Ambition Over Experience: We know that your military experience has prepared you for success, regardless of whether you've worked in sales before. Your leadership, drive, and passion are what matter most.
Leadership Skills: The discipline and focus you developed in the military make you a natural leader. Now, put those skills to work to inspire and guide others while building a fulfilling career.
Adaptability: You've successfully navigated complex challenges in your military career. Now, bring that adaptability to a civilian career that's just as fulfilling and rewarding.
Comfort with Technology: You've always risen to the occasion. Now, bring your ability to learn quickly to mastering technology that will enhance your work and success.
This isn't just a job-it's a chance to continue serving, growing, and achieving in a way that aligns with your values and provides you with the life you deserve. If you're ready to take the next step and build a career where your leadership and experience are celebrated, . Let's create something meaningful together. Your mission starts here-apply today!
Director of Growth
Remote Amerilife Job
Our Company
Explore how you can contribute at AmeriLife.
For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.
Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.
Job Summary
About the Role
Secure Benefits, LLC is looking for an experienced, innovative Director of Growth to take ownership of our growth strategy and execution. In this role, you'll be responsible for driving customer acquisition, retention, and revenue growth. As a key leader on the team, you'll collaborate with marketing, sales, and product to implement growth strategies across the entire customer lifecycle. You will use data and experimentation to unlock new growth opportunities and optimize the customer journey.
The ideal candidate is analytical, hands-on, and has a proven track record of scaling growth in a fast-paced environment.
Job Description
Director of Growth Responsibilities
Develop and own the company's growth strategy, ensuring alignment with overall business goals
Optimize and manage the entire growth funnel from acquisition to retention, identifying and improving key growth levers
Collaborate with marketing to drive customer acquisition through a variety of channels, including paid, organic, and referral strategies
Lead cross-functional teams to identify product improvements that drive customer engagement and retention
Run data-driven experiments to identify new growth opportunities and scale successful strategies
Analyze data to optimize customer segmentation, targeting, and messaging for improved acquisition and conversion rates
Partner with product and engineering teams to enhance the user experience, optimize conversion rates, and increase customer lifetime value
Collaborate closely with the sales team to align growth strategies with revenue targets, focusing on lead generation and conversion optimization
Build and lead a high-performing growth team, providing mentorship, guidance, and strategic direction
Track, report, and analyze performance metrics to inform ongoing growth initiatives and adapt strategies as needed
Other responsibilities as assigned
Director of Growth Qualifications
5+ years of experience in a growth-focused role, preferably in a leadership capacity
Proven track record of driving measurable growth in a distribution environment
Strong analytical skills and experience with data-driven decision making
Experience in developing and scaling customer acquisition strategies across various channels (paid, organic, referral, etc.)
Deep understanding of the entire customer journey and how to optimize each stage for growth
Excellent communication and leadership skills with a collaborative mindset
Experience managing cross-functional teams and working with stakeholders across departments
Strong ability to work in a fast-paced environment and manage multiple priorities
Familiarity with growth tools and platforms, such as analytics dashboards, CRM, and marketing automation
Ability to travel regionally between Nashville, TN and Huntsville, AL during the day approximately 1-2 days per week.
Corporate Paralegal
Amerilife Job In Clearwater, FL
Our Company
Explore how you can contribute at AmeriLife.
For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.
Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.
Job Summary
As a Corporate Paralegal, you will play an essential role in AmeriLife's legal department, supporting in-house attorneys with legal tasks related to corporate governance contracts, compliance, mergers and acquisitions, and other business operations. You will work closely with multiple affiliates, business areas, and team members and will be responsible for providing exceptional service while building genuine relationships and supporting internal enterprise needs.
Job Description
SPECIFIC DUTIES AND RESPONSIBILITIES:
Prepare and maintain corporate minute books, licenses, registration, and electronic corporate documents
Work closely with in-house attorneys and executives on various matters, including real estate, litigation, administrative, and contract matters
Exhibit initiative by taking proactive steps to independently manage projects as assigned and demonstrate follow through by ensuring completion of projects in accordance with directions and instructions from in-house attorneys
Design, maintain, and/or manage one or more AmeriLife Legal Department workflow processes, reports, tools, and databases, including but not limited to contract management systems and processes
Interact professionally with other departments, internal and external clients, and outside counsel
QUALIFICATIONS:
This role is open to both experienced candidates or entry-level candidates who are starting their career or looking to switch from a different field
Either (i) three years of experience in an in-house legal or law firm setting, or (ii) successful completion of an American Bar Association-approved paralegal training program, (iii) certification by a State Bar-approved paralegal certification program or equivalent professional certification program, or (iv) a bachelor's degree from an accredited college or university
Technologically savvy with the ability and desire to learn quickly
Excellent organization and communication skills
Attention to detail and accuracy
Project management skills, including the ability to prioritize, balance, and manage multiple tasks simultaneously
A strong work ethic
Demonstrates the organization's core values, exuding behavior that is aligned with AmeriLife's culture
Maintain confidentiality and exercise a high standard of judgment and discretion
Ability to manage multiple projects that require interaction with multiple attorneys, departments, and internal and external clients
Work Virtually-Benefits Advisor
Remote or Arizona Job
Ready to Own Your Future? Become a Virtual Insurance Specialist NOW! 💥
Tired of the same old grind? Want more freedom, more income, and more control over your life? This is the opportunity you've been waiting for. Join our fully remote team as a Virtual Insurance Specialist and take your career to the next level. With unlimited earning potential, flexible hours, and exclusive perks, this is the job that will set you apart and change everything.
Why You Can't Miss This:
WORK REMOTE: Say goodbye to commutes and hello to work-from-anywhere freedom.
MAKE BIG $$$: Get paid weekly and earn serious bonuses.
GROW FASTER: Mentorship and leadership opportunities that'll catapult your career.
EXCLUSIVE PERKS: All-expenses-paid trips, shiny prizes like MacBooks and Jeep Wranglers!
What We Want:
Go-Getters: Ambitious, driven, and ready to hustle!
People-Person: Strong communication skills and a passion for connecting with clients.
Problem Solvers: Think on your feet and tackle challenges with ease.
Your Mission:
Client Calls: Build relationships with clients via Zoom, making them feel heard and understood.
Present & Sell: Use your consultative approach to explain insurance benefits and close deals.
Learn & Grow: Keep leveling up with our ongoing, industry-leading training.
Perks That'll Blow Your Mind:
100% Remote: No office, no problem. Work from anywhere.
Weekly Pay + Bonuses: The more you hustle, the more you earn.
Health Insurance Reimbursement: We take care of you.
Life Insurance: Because we've got your back.
Retirement Plan: Your future is secure.
Exclusive Incentives: Score VIP trips and major prizes - because hard work should always be rewarded.
Why This Job Will Stick With You Forever: This isn't just a job, it's a game-changer. We're breaking records, changing lives, and creating a legacy. If you're ready to work hard, earn big, and grow like never before - this is it.
Ready to Level Up?
Apply NOW and let's make it happen. Your dream career starts here.
Head of Annuity Product Innovation (Actuary)
Amerilife Job In Clearwater, FL
Our Company
Explore how you can contribute at AmeriLife.
For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.
Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.
Job Summary
The Head of Annuity Product Innovation will be a key driver in shaping AmeriLife's annuity & wealth offerings. This role is perfect for a creative and curious actuary who thrives on taking ownership of their work, continuously learning, and influencing product strategies from concept to launch. You'll work alongside industry leaders to design competitive, proprietary products that meet evolving client needs.
Job Description
About AmeriLife
Join one of the largest independent wealth distribution companies where your work directly influences the future of financial products. At AmeriLife, we design innovative insurance and investment solutions that shape the market, providing unique opportunities to collaborate with top sales leaders and learn about diverse distribution channels.
Key Responsibilities
Lead the development of innovative annuity & wealth products, including FIA, MYGA, RILA, IUL, Structured Notes, and volatility-controlled indices.
Collaborate with top sales leadership to align product features with market demands and distribution strategies.
Take ownership of product design, from ideation to implementation, including index strategy, competitive analysis, sales positioning, and target customer profiling.
Participate in carrier discussions to communicate product concepts and influence development decisions.
Incorporate field feedback to refine product features and improve competitiveness.
Provide insights on industry trends and emerging opportunities.
What Makes This Role Exciting
Innovation-Driven: Freedom to bring creative ideas to life in a dynamic, entrepreneurial environment.
Strategic Impact: Work directly with senior leadership and influence high-impact decisions.
Diverse Exposure: Gain deep insights into multiple distribution channels and sales strategies.
Career Growth: Fast-track opportunities to advance to VP-level roles for motivated candidates.
Ideal Candidate Characteristics
Curious & Creative: Always looking for hidden insights in data and seeking new ways to innovate.
Motivated & Proactive: Takes initiative and thrives in a fast-paced environment.
Detail-Oriented: Strong analytical skills with a keen eye for attention to detail.
Ownership Mentality: Committed to delivering high-quality results.
Tech-Savvy: Coding experience is a plus.
Qualifications
Bachelor's degree in Actuarial Science, Mathematics, Finance, or a related field.
ASA or FSA preferred.
8+ years of insurance experience with a focus on one or more of the following products: FIA, MYGA, RILA, IUL, Structured Notes.
Strong background in product development, pricing, and competitive analysis.
Excellent communication and collaboration skills.
Join Us
At AmeriLife, you're not just designing products; you're shaping the future of retirement solutions. Ready to make an impact? Apply now and take the next step in your actuarial career!
Sr. Director, Wealth Strategic Initiatives
Amerilife Job In Clearwater, FL
Our Company
Explore how you can contribute at AmeriLife.
For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.
Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.
Job Summary
Under limited direction, the Sr. Director, Wealth Strategic Initiatives will be responsible for driving forward critical projects, that will be more technical in nature, on behalf of the Wealth Distribution team. Role will require the candidate to both lead specific projects and / or serve as a liaison with key cross-functional stakeholders where the Wealth team is the customer of a given project. The candidate will be expected to work closely with Wealth Distribution Leadership to facilitate timely execution of priority initiatives, maintain awareness of initiative status, identify key areas of risk, and lead mitigation strategies as appropriate.
Job Description
Responsibilities
Conduct background research to understand the critical needs of the Wealth Affiliate division
Support the creation, implementation and maintenance of specific business requirement documentation on behalf of the business
Set technical initiative priorities to support Wealth strategy and goals
Serve as a liaison with both field leaders as well as home office leadership on system and technology needs
Manage implementation of project timelines, stakeholders, action items and outputs on behalf of the business
Translate complex information in a simplified and cohesive manner for key stakeholders to consume and act on
Creates and maintains partnerships with functional stakeholders, including IT, EDA, HR and Finance
Partners closely with Business Solution Partner in IT dedicated to supporting Wealth
Performs other related duties as assigned
Knowledge Skills, and Abilities
Knowledge of insurance industry and products
Experience managing and implementing operations/technology transformations from beginning to end
Strong verbal and written communication skills
Effective interpersonal skills including productive collaboration across varying departments
Thorough attention to detail and organizational skills.
Strong experience in business and data analytics including data visualization
Able to successfully organize, lead, direct, and influence teams of people
Impeccable time management and prioritization skills
Ability to make sound, independent judgement and decisions on simple and complex items
Proven problem solver who can make clear-headed decisions while under pressure
Strong facilitator and presenter
Qualifications
Minimum Job Requirements
Bachelor's degree in business management
Minimum of twelve (12) - fifteen (15) years of experience in a related role, within the Finance Services and/or Insurance Industry preferred
Work Remotely-Client Policy Representative
Remote or Michigan Job
Join Our Legacy Protecting Families Since 1951 - Work from Home Opportunity! Step into our legacy of serving working class families since 1951, providing life, accident, and supplemental health products to safeguard members of labor unions, credit unions, associations, and their beloved families. We are seeking representatives who can forge long-term relationships with clients, meeting them where they feel most comfortable: their homes, through the convenience of Zoom Virtual Calls.
About us:
Proud Parent Company: Globe Life
Remarkable growth of over 20% last year, even during the pandemic, solidifying our status as an essential business.
Work Location: US/Canada Suggested
Key Responsibilities:
Command your territory like a maestro, spreading your influence and fostering growth.
Forge ironclad relationships with clients, reading their minds to discern their needs and presenting them with tailor-made insurance solutions.
Employ your common sense - your most powerful weapon - in everyday business scenarios.
Unleash your superb communication skills to illuminate complex concepts and facilitate crystal-clear interactions with clients and teammates.
Take the reins of your work, radiating positivity and pulsating energy all the way.
Qualifications:
Exhibit excellent communication skills, ensuring clear and effective client interactions.
Possess basic computer knowledge, allowing for seamless virtual engagement.
Showcase a strong work ethic, committing to delivering exceptional service.
Radiate an outgoing, fun, and energetic personality, leaving a positive and lasting impression.
Demonstrate exceptional time management skills, ensuring productive and efficient work.
Prior experience in leadership management is valued, offering opportunities for growth and advancement.
Job Benefits:
Embrace the freedom of 100% remote work, allowing you to work from the comfort of your own home.
Enjoy the peace of mind that comes with weekly pay, based on a suggested schedule designed for success.
Unlock bonus structured contracts, recognizing your exceptional performance.
Prioritize your well-being with health insurance reimbursement, ensuring you're taken care of.
Secure your future with comprehensive life insurance coverage.
Delight in the flexibility of a personalized schedule, accommodating your individual needs.
Plan for retirement with confidence, as we offer a robust retirement plan.
Benefit from renewals, further rewarding your long-term commitment.
All interviews will be conducted via Zoom, ensuring your safety and convenience. Join us in our commitment to protecting families and become part of our enduring legacy. Submit your application today and embark on a rewarding work-from-home opportunity! - Apply Today!
Remote Work-Tele-Sales Coordinator
Remote or Montana Job
A New Chapter Begins: Become a Client Solutions Specialist with AO - Flexibility, Purpose, and Reward Await!
Are you retired, semi-retired, or simply looking for a fulfilling career change that offers flexibility and the opportunity to make a meaningful impact? AO invites you to become a Client Solutions Specialist, where you can continue to share your valuable experience, help others, and achieve financial success-all from the comfort of your home.
Your Duties as a Client Solutions Specialist:
Assist and Advise: Leverage your wisdom and experience to offer personalized insurance solutions that truly benefit clients.
Engage with Clients: Use your strong communication skills to build trust and long-lasting relationships with clients through virtual meetings.
Educate and Explain: Clearly explain the advantages of our insurance products, ensuring clients fully understand their options.
Work Independently: Enjoy the autonomy to manage your schedule and achieve your goals, with full support from a dedicated team.
Stay Informed: Keep up with new tools, technologies, and training to serve clients efficiently and effectively.
Perks and Benefits:
Work from Home: Embrace the flexibility of a remote position that lets you balance your lifestyle and professional goals.
Competitive Pay & Weekly Bonuses: Earn a steady income with the added bonus of performance-based rewards.
Health Insurance Reimbursement: Enjoy peace of mind with a health insurance reimbursement program.
Life Insurance: Protect your loved ones with life insurance coverage.
Flexible Schedule: Choose your own hours to work around your personal commitments and priorities.
Retirement Plan: Take advantage of a retirement savings plan to secure your financial future.
To be considered, please submit your resume and compensation expectations. Interviews will be conducted via Zoom to ensure your safety and convenience.
Ready to embrace a fulfilling second career with flexible hours and meaningful work? Apply today to become a Client Solutions Specialist with AO and join our family of dedicated professionals!
HR Operations Specialist
Amerilife Job In Clearwater, FL
Our Company
Explore how you can contribute at AmeriLife.
For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.
Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.
Job Summary
AmeriLife is currently looking for an HR Specialist, Operations to join our HR Operations team! This role will work the broader HR and HRBP Team and ensure the successful implementation and consistent administration of firm wide HR initiatives and practices. We are looking for someone who works well in a fast-paced setting. This position covers a broad range of operational support and will work with HR team to help identify enhancements that can be made through technology, data, or process improvements.
This will be a hybrid role in our Clearwater, FL office.
Job Description
Responsibilities:
Deliver HR operational services and build capabilities to drive organizational performance through individuals and managers as well as identify issues and recommend solutions.
Ensure all HR processes follow operational compliance regulations. This includes process improvement, communication and partnership with vendors, and effective communications with HR Business Partners and various COEs.
Support M&A due diligence and operational support during onboarding and integration.
Focus on timely resolution of inquiries made to HR operations team. Support business and stakeholders (employees, managers, and HRBPs) with questions, troubleshooting, simplistic reporting, and process adherence for Tier 1 support in Workday and other systems.
Support HR Business Partners within their client groups for various administrative support.
Administering the HRIS system, ensure data accuracy, manage system updates, and provide training and support to users.
Support HR Transformation, project/program management, change management, and process improvement within Workday.
Collaborate and communicate across HR and other functions to understand internal opportunities and learn to suggest system automation.
Research of local, and federal employment laws; maintain and store records judiciously and securely.
Research and provide feedback regarding organizational procedures and policies including EEO, FMLA, ADA, and other employment related laws/regulations as well as industry-specific requirements.
Produce reports, presentations and data analytics to support HR projects and programs as needed.
Create, maintain, and update SOPs within the systems to ensure we have current and the most up to date information on our processes.
Work on projects and perform other duties as assigned.
Qualifications
Bachelor's Degree or equivalent working experience
2-3 years of previous work experience in Human Resources in an operational role supporting functional areas including HRIS, Compliance, Operations, HRBPs etc.
Hands on experience with HR technology - Workday experience is necessary.
Demonstrated proficiency in Microsoft Suite (Excel, Word, and PowerPoint)
Effective communication skills and ability to work at all levels of the organization
Excellent organizational and time management skills
High level of attention to detail and accuracy
Ability to handle sensitive and confidential information in a professional manner
Excellent analytical and problem-solving skills with the ability to identify problems and systematically gather relevant information
A positive, “can do” attitude
Desktop Support Analyst I
Amerilife Job In Clearwater, FL
Our Company
Explore how you can contribute at AmeriLife.
For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.
Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.
Job Summary
The Desktop Support Analyst I is responsible for providing front-line technical support to end-users within the organization. This role focuses on troubleshooting basic hardware and software issues, assisting with Windows and Mac systems, and ensuring efficient operation of IT resources. The analyst will support a large user base, assist with routine system updates, maintain IT documentation, and collaborate with other IT teams to improve overall IT services. Strong communication skills, excellent customer service, and the ability to work in a fast-paced environment are essential.
Job Description
Key Responsibilities
• Provide Tier 1 support for Windows and Mac systems, including basic installation, configuration, and troubleshooting.
• Assist end-users across multiple locations with resolving hardware, software, and network-related issues.
• Deploy, maintain, and support desktops, laptops, mobile devices, printers, and other peripherals.
• Provide support for common enterprise applications, including Microsoft 365 and VPN connectivity.
• Assist with user account management and password resets within Active Directory.
• Perform basic imaging and deployment of devices under the guidance of senior technicians.
• Troubleshoot simple network connectivity issues, including LAN, Wi-Fi, and VPN access.
• Document incidents, solutions, and processes accurately in the IT ticketing system.
• Provide guidance and support to end-users on basic IT systems and best practices.
• Participate in minor IT projects and hardware setups as needed.
Qualifications & Skills
Education & Experience:
• Associate degree in Information Technology (preferred) or equivalent experience.
• 0-2 years of IT support experience, preferably in a help desk or desktop support role.
Technical Skills:
• Basic knowledge of Windows (10/11) and mac OS environments.
• Familiarity with Active Directory, Office 365, and basic enterprise tools.
• Exposure to ITSM ticketing systems (e.g., ServiceNow, Jira, or Remedy).
• Understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPN).
• Experience with remote desktop tools and basic endpoint troubleshooting.
Soft Skills:
• Strong problem-solving skills with the ability to resolve simple issues independently.
• Clear verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to prioritize tasks, work effectively under supervision, and thrive in a fast-paced environment.
Why Join Us?
• Gain hands-on experience with modern technology in a supportive IT environment.
• Opportunity to build foundational IT skills and grow within the company.
• Join a team that values collaboration, learning, and excellent customer service.
Virtual Work-Associate Specialist
Remote or Colorado Job
An Invitation to Excellence: Become a Client Relations Representative with AO
At AO, we believe in fostering the growth of not just our company but also the individuals who propel it forward. We extend an invitation to you-a distinguished professional seeking a transformative career path. As a Client Relations Representative, you will be entrusted with the stewardship of relationships that define the future of our clientele. This opportunity is designed for those who understand that genuine success comes not only from achieving goals but from elevating others along the way.
As a Client Relations Representative with AO, you will become part of an esteemed legacy-one that has set the gold standard for service, integrity, and commitment. This role is not merely a job but a professional calling, one that offers a unique blend of autonomy, financial rewards, and continuous personal and professional development.
What You Will Gain as a Client Relations Representative with AO: (Perks and Benefits)
Unparalleled Flexibility: Enjoy the autonomy of working remotely from anywhere, offering you the opportunity to design a work schedule that aligns with your personal and professional aspirations.
Expert Training & Development: Immerse yourself in world-class training programs that provide you with the knowledge, tools, and expertise necessary to achieve extraordinary success.
Career Advancement: At AO, your growth potential is limitless. With access to unparalleled mentorship and leadership development, you will continuously refine your skills and expand your influence.
Financial Security: Benefit from weekly pay complemented by performance-driven bonuses and the opportunity to generate residual income, ensuring a long-term financial foundation.
Comprehensive Health & Wellness Benefits: Prioritize your wellbeing with health insurance reimbursement, safeguarding both your physical and financial health.
Retirement Planning: With a forward-thinking retirement plan, AO provides you with the peace of mind that your future is secure.
Exclusive Recognition & Rewards: Your exceptional performance will be celebrated with exclusive incentive trips to breathtaking destinations, as well as premium rewards recognizing your excellence.
Your Responsibilities:
Cultivating Strategic Relationships: You will act as a trusted advisor, fostering meaningful, long-term relationships with clients by understanding their unique needs and delivering tailored solutions that align with their goals.
Providing Expert Guidance: Leveraging your expertise, you will empower clients to make informed decisions about their futures, ensuring that each interaction is characterized by clarity, trust, and exceptional service.
Collaboration with Elite Professionals: Work alongside a team of top-tier professionals, contributing to an environment of collaboration, where knowledge, experience, and success are shared and celebrated.
Continuous Self-Improvement: Your commitment to ongoing education and personal growth will ensure that you remain at the forefront of industry advancements and are equipped to navigate an ever-evolving landscape.
Ideal Candidate Profile:
Exceptional communication skills, with a proven ability to articulate complex ideas and solutions clearly and persuasively.
A deep commitment to integrity, excellence, and client-centric service.
A strong work ethic, with a self-starter mentality and a determination to excel in all facets of your role.
A willingness to embrace continuous learning and development within an ever-changing industry.
Why AO?
At AO, we are more than just a company-we are a distinguished organization that values expertise, dedication, and the pursuit of excellence. We invite you to join our team, where your potential will be realized, your contributions recognized, and your success celebrated.
If you are seeking a career path that offers distinction, autonomy, and a true opportunity for personal and professional growth, we welcome your application. Join us at AO and embark on a journey that will be as fulfilling as it is rewarding.
Apply Now to Begin Your Journey with AO.
Project Manager
Amerilife Job In Clearwater, FL
Our Company
Explore how you can contribute at AmeriLife.
For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.
Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.
Job Summary
AmeriLife is in the midst of an exciting and significant transformation of its operational and IT infrastructure to better serve the evolving needs of its stakeholders across the country. As such, we're looking for a Project Manager to be equal parts strategic advisor and project tactician to help us continue pushing our ambitious roadmap forward.
The Project Manager is highly visible and a key contributor to various initiatives throughout the organization. This person must be well organized, able to facilitate meetings and can manage competing projects simultaneously. This position may also assist with the organization and documentation of business and design requirements resulting in the execution of product enhancement or new product release. Using these attributes, the successful candidate will communicate project and program expectations to both internal and external teams, develop detailed project plans and schedules to guarantee the continued forward movement at every stage of the project.
Job Description
Essential Duties and Responsibilities:
Assure that the project teams and senior leaders are leveraging best practices in the Project Management Framework (PMF) and in the integration of project management methods and tools
Develop project charters with key stakeholders, with definitions including but not limited to high level business benefits, scope, budget, resource needs, timelines, impacts, risks and dependencies
Collaborate with stakeholders to develop, control and manage project, resource and change management plans, risk registers, project archive and other tools and documentation to ensure successful, quality, on-time and on-budget project implementations in accordance with the Project Charter, industry standards and corporate policies
Facilitate information sharing and gathering, clearly communicate project roles, delegate tasks as appropriate, and manage other project activities with business stakeholders, project team members, vendors, and others as appropriate
Facilitate meeting agendas, document meeting minutes and follow ups, and manage completion of outstanding tasks and resolution of open items with project team members
Ensure adherence to quality, approved scope and corporate policies. Ensure milestones and acceptance tasks are clearly identified, managed, and completed with/by appropriate stakeholders
Monitor project performance against the project plan, timeline, budget, and scope. Escalate any project issues promptly, and identify and address needs for change control
Effectively communicate with and report status to program managers, project sponsors, stakeholders and project team members. Ensure required documentation is complete and approvals are achieved. Facilitate the change management plan
Manage the closing process and retrospective when project is complete
Maintain and develop professional, industry and technical knowledge
Mentor and advise project team members and other stakeholders
Assist in improving AmeriLife project management process, standards and documentation
Other duties as assigned
Qualifications:
Bachelor's degree preferred; PMP Certification Required
7-10 years years experience in IT project / program management or business systems analysis
Strong communication skills (verbal and written)
Experience in managing multiple concurrent projects, project plans, resource allocation, and priorities
Solid understanding of Project Management methodologies.
Strong analytical and trouble shooting skills
Excellent team building, planning and organizational skills
Experience with tools similar to MS Office Suite including Project, Jira, ClickUp, SmartSheets and Visio
Lean Six Sigma experience/certification preferred
Insurance domain experience (Health, Life or Annuity) preferred
Contracting Specialist
Amerilife Job In Clearwater, FL
Our Company
Explore how you can contribute at AmeriLife.
For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.
Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.
Job Summary
Job Description
Duties/Responsibilities
[The following reflects duties for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time for business reasons.]
Processing insurance contracts for licensed insurance professionals
Establish customer relationships and follow up with customers, as needed
Review/scrub agent contracting paperwork received from agents
Create and maintain agent contracting and appointment spreadsheet
Communicate with carriers regarding agents' changes and issues in order to maintain appointments
Maintain a strong work ethic with a total commitment to the success of our agents each and every day.
Qualifications
Minimum Job Requirements
At least 3 years' experience licensing and contracting for insurance carriers
Proficient in Microsoft Office products
Knowledge, Skills, and Abilities
Excellent interpersonal skills
Excellent in data entry skills
Excellent communication skills - written, verbal and listening
Enthusiastic about the role of helping insurance agents.
People-oriented
Self-motivated
Network Engineering Systems Administrator
Amerilife Job In Clearwater, FL
Our Company
Explore how you can contribute at AmeriLife.
For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.
Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.
Job Summary
This Network Engineer / System Administrator - Level 2 role will focus on supporting numerous systems and collaborating with the various IT Operations Teams. Responsibilities include upgrading and improving operating environments, creating repair strategies, and helping to lead various infrastructure projects
Work Schedule: Monday through Friday and weekend or overnight hours as required.
Travel: Up to 10% or as required
Job Description
Job Specific Duties
Support cloud-based infrastructure in Microsoft Azure.
Support On-Premise Server environment
Assist with supporting and troubleshooting various network infrastructure including firewalls, switches and wireless.
Assist with small to medium network and cloud migrations.
Support Microsoft Windows AD, DNS, Servers (on prem & Azure)
Support Office 365 services such as Exchange Online, SharePoint Online, OneDrive for Business, Teams, and other Office 365 applications including Intune
Troubleshoot and resolve issues related to Microsoft Azure and Office 365 environments.
Serves as an escalation point for Level One Engineering Staff.
Enter, manage, and update tickets within ticketing system.
Record the problem symptoms, provide and document resolution for hardware and software helpdesk requests and support root cause analysis.
Take ownership of escalated higher level support tickets, through resolution.
Identifies, diagnoses, and resolves IT System problems.
Assist where needed in complex Infrastructure upgrades and new system installations.
Create and maintain comprehensive documentation for all implemented systems.
Take initiative to become further educated in relevant systems administration, information technology, and emerging trends.
Minimum Job Requirements
8+ years' experience in a related field or an equivalent combination of education and experience.
Experience supporting end user base of 500+ employees.
Good knowledge of Azure Active Directory.
Ability to lift and carry up to 50 pounds of equipment for short distances.
Knowledge Skills, and Abilities
Exceptional customer service skills, able to deliver courteous, professional, and effective technical support and assistance to a wide range of customers/infrastructure staff.
Demonstrated ability to support data center hardware (compute and network).
Excellent communication skills.
Ability to diligently create and maintain clear and concise documentation.
Strong interpersonal skills and ability to work well with others.
Strong analytical, evaluative, and problem-solving abilities with ability to multitask.
Excellent verbal & written communication skills.
Knowledge of TCP/IP networking concepts and network structures.
Ability to clearly relay technical data to non-technical individuals.
Detail oriented with good follow-up and follow-through.
Detailed knowledge in the following areas:
Experience with Windows Server Deployment, Management, and Troubleshooting
Knowledge of Windows and Active Directory components, including Active Directory users, groups, permissions, Organizational Units (OUs) and Group Policy Objects (GPO)
Experience troubleshooting problems with complex implementations, including log review, service validation, and defect documentation.
Experience troubleshooting complex network issues.