Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.
Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you'll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer's needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and allies as well as professional development opportunities to drive ongoing education. Learn more about our purpose and how you can bring it to life as an Ameris Bank teammate.
The Customer Service Specialist is responsible for providing prompt, efficient, accurate and professional service to customers and prospective customers with a focus on customer retention and satisfaction. The position assists consumer and commercial customers with account information, problems, concerns, account maintenance and general questions. The Customer Service Specialist I handles service needs while demonstrating the Ameris Vision, Purpose, Expectations and Values. Performs other projects and duties as assigned.
Essential Functions, Duties, and Responsibilities:
* Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities.
* Provide prompt, professional customer service to customers and prospective customers utilizing proper etiquette in all communications.
* Research and answer customer inquiries and fulfills service requests.
* Maintain knowledge of banking products, programs, services and promotions.
* Work to understand the root causes of customer service issues. Identify and implement resolutions for routine issues involving supervisors on more complex issues.
* Deliver world-class service to every caller in multiple queues ensuring customer retention and satisfaction.
* Handle account service and maintenance requests efficiently and accurately.
* Maintain accurate call documentation.
* Identify customer needs and offer appropriate bank products and services to customers.
Required Knowledge, Skills and Competencies:
* Computer and Microsoft Office proficiency.
* Able to effectively and persuasively express self, using language and grammar in a professional manner.
* Able to plan, organize and prioritize tasks.
* Highly motivated team-player with ability to develop and maintain collaborative relationships.
* Able to analyze and record detailed information.
* Thorough knowledge of banking policies, procedures, products and services.
* Demonstrated commitment to quality customer service and ability to meet or exceed service goals.
* Able to provide a high level of interactive service to others, building relationships and addressing identified needs.
* Able to research, analyze, identify viable options, draw sound conclusions, present findings and make thoughtful recommendations.
Industry and Work Experience:
* 1 or more years of customer service or call center experience preferred
* 1 or more years of experience in financial services or a related industry preferred
Academic:
* High school diploma or GED required.
* Bachelor's degree in finance or related field preferred.
Benefits Available to Employees:
Ameris Bank provides a comprehensive employee benefit package to all eligible employees.
* Medical, Dental and Vision Insurance
* Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment
* Life Insurance provided at no additional cost to employees
* Accidental Death & Dismemberment Coverage
* Long-Term Disability Coverage
* Paid Sick and Vacation Leave
* 11 Holidays
* Volunteer/Service Day
* Employee Stock Purchase Plan
* 401(k) Retirement Plan
* Ameris Bank matches 50% of your first 8% of contributions to the plan
* Flexible Spending Accounts
* Health Savings Account
* Health Reimbursement Arrangement
* Supplemental Life & Other Insurance Plans
* Identity Theft Protection
* Pet Insurance
* Legal Insurance
* Employee Assistance Program
* Employee Advocacy Program
* Tickets at Work (Entertainment discounts for Ameris Bank Employees)
* AT&T Employee Discount
* Wellness Discounts for Medical Premiums and Other Rewards
* Employee Referral Incentive
* Education Assistance
* Employee Resource Groups
Banking Advantages for Employees:
In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.
* Free Interest Checking
* Free Safe Deposit Box
* Free Money Orders, Travelers' Checks and Cashier Checks
* Discount on Mortgage Origination Fee
* Free Online Banking and Free Unlimited Online Bill Payment
* Employee Banking Perks
Disclaimer:
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
$29k-33k yearly est. 24d ago
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Wholesale Banking Loan Closer (Remote in Jacksonville, FL or Atlanta, GA)
Ameris Bancorp 4.8
Ameris Bancorp job in Jacksonville, FL
Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.
Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you'll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer's needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and allies as well as professional development opportunities to drive ongoing education. Learn more about our purpose and how you can bring it to life as an Ameris Bank teammate.
The Wholesale Banking Loan Closer coordinates, prepares loan documentation and reviews complex high dollar commercial loan transactions, ensuring accuracy and meeting requirements of loan approval, policy, regulations, and laws. The Wholesale Banking Loan Closer reports any approval exceptions to the appropriate parties, escalates potential risk, and resolves exception items.
Essential Functions, Duties, and Responsibilities:
* Facilitates the closing of multiple large dollar, complex commercial loans simultaneously,
* Reviews loan type, approval terms and conditions, bank policy and regulations to determine closing requirements and develop a due diligence/closing checklist.
* Performs due diligence activities for a wide-range of commercial loans applying specialized knowledge to analyze complex requirements and effectively administer pre-closing activities.
* Prepares loan documentation on the bank's documentation system, ensuring that documents are prepared accurately with proper terms and conditions as outlined in the loan approval and within standards/requirements.
* Reviews legal closing documents for accuracy against loan approval and credit write ups.
* Effectively manages a large pipeline of loans at different stages of the closing process managing workflow and deadlines.
* Identifies and obtains all necessary third-party reports which may include title, surveys, entity documents, flood determinations, and UCC searches.
* Reviews all reports and documents for accuracy and sufficiency according to bank policy and regulatory requirements.
* Identifies discrepancies and issues, facilitates resolution, and takes corrective action.
* Acts as a liaison with attorneys, third party vendors, and customers.
* Executes timely follow up and management of all closing requirements and monitors to ensure deadlines are met.
* Responsible for ongoing communication with lender and borrower on the status of specific loan requests.
* Processes disbursement of loan proceeds.
* Maintains and updates electronic checklists to ensure all diligence items are addressed.
* Manage electronic file organization for all commercial loan files.
* Meets the Commercial Hubs Standard Service Level Agreements and Quality Control objectives.
* Provides instructions, guidance and requests to stakeholders ensuring clear, professional communication and efficient processing.
Required Knowledge, Skills and Competencies:
* Advanced knowledge of commercial loan documentation and various loan structures such as commercial real estate, asset based lending, general C&I lending, and various complex non-real estate transactions.
* Advanced knowledge of due diligence requirements related to complex loan transactions including but not limited to corporate documentation, leases, subordination agreements, property management agreements, borrowing bases, and titles.
* Stays current on applicable banking regulations and security procedures and practices to prevent fraud or other bank losses and to comply with regulatory requirements.
* Advanced skills in computer and Microsoft Office.
* Able to effectively and persuasively express self, using language and grammar in a professional manner.
* Able to plan, schedule and organize professional schedule to achieve goals within or ahead of established time frames.
* Able to provide a high level of interactive service to others, building relationships and addressing identified needs.
* Able to analyze and record detailed information and produce accurate, high quality work products.
* Able to research, analyze, identify viable options, draw sound conclusions, and present findings.
* Thorough knowledge of financial covenants, business entities, standard and non-standard loan products.
* Thorough knowledge of commercial loan compliance policy and closing processes.
* Able to manage and organize a high volume of documents.
* Able to read, analyze and interpret complex commercial loan documents.
* Able to perform accurate calculations and transactions.
* Critical thinking and analytical skills required to review all transaction processing (file maintenance).
Industry and Work Experience:
* 3 or more years of experience as a Wholesale Banking Loan Closer or related role required.
* Experience using relevant banking and document storage software applications required.
Academic:
* Bachelor's degree required.
Benefits Available to Employees:
Ameris Bank provides a comprehensive employee benefit package to all eligible employees.
* Medical, Dental and Vision Insurance
* Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment
* Life Insurance provided at no additional cost to employees
* Accidental Death & Dismemberment Coverage
* Long-Term Disability Coverage
* Paid Sick and Vacation Leave
* 11 Holidays
* Volunteer/Service Day
* Employee Stock Purchase Plan
* 401(k) Retirement Plan
* Ameris Bank matches 50% of your first 8% of contributions to the plan
* Flexible Spending Accounts
* Health Savings Account
* Health Reimbursement Arrangement
* Supplemental Life & Other Insurance Plans
* Identity Theft Protection
* Pet Insurance
* Legal Insurance
* Employee Assistance Program
* Employee Advocacy Program
* Tickets at Work (Entertainment discounts for Ameris Bank Employees)
* AT&T Employee Discount
* Wellness Discounts for Medical Premiums and Other Rewards
* Employee Referral Incentive
* Education Assistance
* Employee Resource Groups
Banking Advantages for Employees:
In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.
* Free Interest Checking
* Free Safe Deposit Box
* Free Money Orders, Travelers' Checks and Cashier Checks
* Discount on Mortgage Origination Fee
* Free Online Banking and Free Unlimited Online Bill Payment
* Employee Banking Perks
Disclaimer:
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
$32k-38k yearly est. 60d+ ago
Merrill Market Client Relationship Manager
Bank of America 4.7
Jacksonville, FL job
Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.
Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.
Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective.
Job Description:
This job is responsible for leading the overall service delivery model to include the bank's digital offerings and wealth management banking strategy in the market while working with the Home Office to ensure superior client service. Key responsibilities include partnering with the market leadership team, Market Executives, Resident Directors, Financial Advisors, Wealth Management Client Associates, and Wealth Management Associates to facilitate daily business needs. Job expectations include driving responsible growth while minimizing regulatory, financial, operational, and reputational risks.
The Market Client Relationship Manager (MCRM) is a direct report to the Division Client Relationship Executive (DCRE) with dual reporting to the Merrill Wealth Management Market Executive (ME). The MCRM functions as a member of the market leadership team and manages the Wealth Management Client Associates, Operations support staff, and the branch's Operations Department. The MCRM is responsible for delivering firm strategy through the execution of the Market Strategy Plans. MCRMs partner closely with advisor teams to deliver a branded client service model focusing on digital solutions and enterprise capabilities. Additionally, the MCRM serves as the Lead and Referral Coordinator for the market and manages the market expenses. The MCRM partners closely with the Senior Client Relationship Manager (SCRM) to support the ongoing development of the Elite Growth Practice roles, Wealth Management Client Associates, and the Operations staff.
Responsibilities:
Leads the service delivery model and wealth management banking strategy of respective markets to drive business growth
Hires, develops, and leads a team of cross-functional professionals to support Financial Advisor teams and deliver outstanding client service
Supervises financial transactions and operations to drive risk management best practices and ensure compliance with policies and procedures, while preparing to effectively manage any type of branch audit
Oversees the client service experience and reviews the approval of new client accounts
Leads Wealth Management Client Associates and the branch Operations Department to meet and exceed the bank's client service expectations and operational excellence goals
Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.
Specific responsibilities include, but are not limited to:
Ensuring client service expectations are met and exceeded while balancing the risk and exposure for Merrill
Managing the branch's Wealth Management Client Associates and Service Support Staff
Representing the office and Merrill with clients, prospects, Financial Advisor recruits, vendors, regulators, and outside legal counsel
Requires diversification and experience with Bank of America and Merrill Products & Services, Trend Analysis, Risk Assessment, Human Resources, and broad industry knowledge
Coaching teams to deliver a modern, digital first service model focusing on client satisfaction
Proactively identifying opportunities to connect Financial Advisors and clients to the broader enterprise
Managing the daily operations ensuring compliance to industry regulations, and policies and procedures
Required Qualifications:
Currently hold SIE, Series 7 AND Series 66 (or Series 63 AND Series 65), Series 9 AND Series 10 (or Series 8) or equivalent licenses and Series 3, 31 licenses, if warranted
Minimum of 5+ years professional experience
Key Qualifications for the role:
Current or previous Merrill Wealth Management experience strongly preferred
Self-motivated and client centric
Expert knowledge of regulatory and supervisory requirements and corporate policies and procedures
Investment product knowledge (i.e., 401K, Options, Annuities, Tax, Retirement Plans, Money Funds, Mutual Funds, Liabilities, Margin, Trust Operations, etc.)
Prior trend analysis experience
Strong customer service and communication skills
Strong management skills, including the ability to effectively plan, monitor, influence, negotiate, supervise and delegate
Desired Qualifications:
Bachelor's degree or equivalent work experience
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Skills:
Compensation Analysis
Performance Management
Process Performance Management
Referral Management
Workforce Planning
Due Diligence
Internal Audit Review
Leadership Development
Recruiting
Risk Management
Client Management
Customer Service Management
Employee Counseling
Succession Planning
Trade Operations Management
Shift:
1st shift (United States of America)
Hours Per Week:
40
$42k-72k yearly est. Auto-Apply 43d ago
CTI Process Management - Governance Lead
Bank of America 4.7
Jacksonville, FL job
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Position Summary:
This job is responsible for driving disciplined execution of internal controls and operational excellence within Core Technology Infrastructure's (CTI) process governance function. This position will be responsible for leading the governance function within CTI Process Management, with a specific focus on overseeing changes to the Single Process Inventory (SPI) and ensuring alignment with Enterprise Process Management (EPM) and Global Compliance and Operational Risk Management (GCOR) policies, standards, and applicable regulatory requirements.
Responsibilities:
Lead governance routines for SPI changes, ensuring compliance with EPM and GCOR Management policies and standards.
Drive internal control discipline across CTI Process Management, promoting operational excellence.
Partner with infrastructure operations teams to embed governance into technical domains and process execution.
Conducts and coordinates quality assurance reviews and escalate risks or control gaps.
Maintain documentation and reporting to support audit readiness and regulatory compliance.
Serve as a subject matter expert in governance, risk management, and infrastructure operations.
Required Qualifications:
3+ years of experience in the Audit, Compliance, or Risk function of a large financial services company, multi-national company, public accounting firm, or with a regulatory agency with strong track record of success and demonstrated progression in complexity of assignments.
Strong knowledge of the Single Process Inventory
Strong communication skills, including the ability to communicate complex ideas in a clear and concise manner
Individual with desire to learn and teach others, high energy, positive attitude and be a thought leader
Excellent interpersonal, oral and written communication skills, ability to effectively challenge and influence and strong attention to detail and accuracy
Exceptional analytical and critical thinking abilities; Able to develop and convey a point of view
Able to explicitly and visibly manages risk and assess tradeoffs when making business recommendations
Desired Qualifications:
Professionalism, dependability, integrity and trustworthiness combined with a cooperative attitude. Able to thrive in a dynamic team environment
Highly motivated self-starter with ability to prioritize work and complete assignments within time constraints and deadlines
Communicate complex governance changes through clear documentation, visuals, and stakeholder-friendly presentations
Foster collaboration across relationship engagement, change and delivery operations, and governance teams to ensure seamless change execution
Strategic thinker with a bias for action and a passion for operational excellence
Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
People Manager & Coach: Knows and develops team members through coaching and feedback.
Financial Steward: Manages expenses and demonstrates an owner's mindset.
Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.
Skills:
Controls Management
Issue Management
Monitoring, Surveillance, and Testing
Quality Assurance
Risk Management
Analytical Thinking
Attention to Detail
Critical Thinking
Problem Solving
Written Communications
Decision Making
Innovative Thinking
Prioritization
Recording/Organizing Information
Research
Shift:
1st shift (United States of America)
Hours Per Week:
40
$72k-101k yearly est. Auto-Apply 33d ago
Manual Ethical Hacker
Bank of America 4.7
Jacksonville, FL job
Denver, Colorado;Seattle, Washington; Jacksonville, Florida; Charlotte, North Carolina; Jersey City, New Jersey; Boston, Massachusetts; Washington, District of Columbia; Chicago, Illinois **To proceed with your application, you must be at least 18 years of age.**
Acknowledge
Refer a friend
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge (****************************************************************************************
**:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Job Description:**
Manual Ethical Hacking is part of the Application Development Security Framework Program within Bank of America's Cyber Security Assurance Offensive Security group. The program provides services to assess the vulnerability of the bank's applications to malicious hacking activity.
This intermediate technical role is responsible for performing application security assessments of the bank's technologies, applications, and cyber security controls while adapting testing methods to evolving and emerging threats. Key responsibilities include performing research, understanding the bank's security policies, working with the appropriate partners to complete assessments and simulations, identifying misconfigurations and vulnerabilities, and reporting on associated risk. These individuals partner closely with security partners, CIO clients and multiples lines of business.
Key Responsibilities in order of importance:
+ Perform assigned analysis of internal and external threats on information systems and predict future threat behavior
+ Incorporate threat actors' tactics, techniques, and procedures into offensive security testing
+ Perform assessments of the security, effectiveness, and practicality of multiple technology systems
+ Leverage innovative thinking to help solve problems or introduce new ideas to processes or products applicable to offensive security.
+ Prepare and present detailed technical information for various media including documents, reports, and notifications
+ Provide clear and practical advice regarding managed risks
+ Learn and develop advanced technical and leadership skills, Mentor Junior assessors in technical tradecraft and soft skills
Required Skills:
+ **Minimum of 4 years of** **professional** **pentesting, application security or ethical hacking experience, preferably in a large, complex, enterprise environment**
+ Detailed technical knowledge in at least 3 of the following areas: security engineering; application architecture; authentication and security protocols; application session management; applied cryptography; common communication protocols; mobile frameworks; single sign-on technologies; exploit automation platforms; RESTful web services
+ SQL injection/XSS attack without the use of tools
+ Experience performing manual code reviews for security relevant issues
+ Experience working with SAST tools to identify vulnerabilities
+ Able to manually identify and reproduce findings, discuss remediation concepts, develop PoCs for vulnerabilities, use scripting/coding techniques, proficiently execute common penetration testing tools, triage, and support incidents, and produce high value findings
+ Experience performing manual web application assessments i.e., must be able to simulate a
+ Knowledge of network and Web related protocols/technologies (e.g., UNIX/LINUX, TCP/IP, Cookies)
+ Experience with vulnerability assessment tools and penetration testing techniques
+ Solid programming/debugging skills
+ Experience of using a variety of tools, included, but not limited to, IBM AppScan, Burp and SQL Map
+ Threat Analysis
+ Innovative Thinking
+ Technology Systems Assessment
+ Technical Documentation
+ Advisory
Desired:
+ CISSP, CEH, OSCP, OSWE, GPEN, PenTest+ or similar
+ Strong programming/scripting skills
+ Mobile application analysis
+ Frida
+ Binary analysis (disassembly skills)
**Skills:**
+ Advisory
+ Innovative Thinking
+ Technical Documentation
+ Technology System Assessment
+ Threat Analysis
+ Adaptability
+ Collaboration
+ Executive Presence
+ Scenario Planning and Analysis
+ Test Engineering
+ Controls Management
+ Information Systems Management
+ Issue Management
+ Mentoring
+ Presentation Skills
This job will be open and accepting applications for a minimum of seven days from the date it was posted.
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
View your **"Know your Rights (************************************************************************************** "** poster.
**View the LA County Fair Chance Ordinance (************************************************************************************************** .**
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
$83k-114k yearly est. 6d ago
Program Lead
Bank of America 4.7
Jacksonville, FL job
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
The Senior Business Control Specialist supports the Client Asset Control Group (CACG) within Global Markets Operations, ensuring compliance with U.S. customer protection regulations across multiple broker-dealers. This role drives internal control discipline, regulatory adherence, and operational excellence through proactive oversight, issue remediation, and impactful change.
Responsibilities:
Manage and enhance controls to ensure compliance with client asset protection rules; maintain audit readiness.
Assess the design and effectiveness of systems and controls through data analysis and root cause investigation, ensuring alignment with regulatory standards and driving continuous improvement.
Collaborate with cross-functional teams to resolve issues and execute recommended control and/or technology enhancements.
Administer third-party custodial account processes, including setup, maintenance, coding, reconciliation, and documentation.
Proactively detect, document and escalate risks and incidents with urgency, ensuring timely and effective resolution.
Act as a subject matter expert for audits, regulatory exams, incident remediation, and change initiatives; lead small to mid-sized projects.
Leverage emerging technologies to improve processes and drive innovation.
Required Qualifications:
Intellectual Curiosity: Demonstrates a strong desire to learn and quickly understand complex concepts and regulatory frameworks.
Control & Risk Management: Experience in designing, evaluating, and enhancing internal controls; ability to identify and remediate operational and regulatory risks.
Analytical Rigor: Applies effective problem-solving skills with precision and attention to detail to ensure accuracy and completeness; proficient in data analysis and root cause investigation to support control effectiveness and issue resolution.
Stakeholder Influence: Builds strong cross-functional partnerships and effectively navigates organizational dynamics to influence outcomes. Resolves differing perspectives constructively to achieve consensus and drive optimal solutions.
Initiative & Ownership: Operates independently with strong time management and organizational skills; effectively balances multiple priorities.
Communication Excellence: Delivers clear, concise messaging across all levels of the organization; skilled in presenting to senior audiences.
Technology Proficiency: Skilled in Microsoft tools, including Excel, PowerPoint, CoPilot and Teams to support analysis, reporting, and collaboration. Comfort with emerging technologies and tools to drive innovation and efficiency.
Audit & Exam Readiness: Experience supporting internal audits, regulatory exams, and incident investigations.
Desired Qualifications:
Regulatory Knowledge: Understanding of U.S. customer protection rules and broker dealer regulations (e.g., SEA 15c3-3, CFTC).
Operational Expertise: Familiarity with broker dealer operations, such as account management, reconciliation processes, clearing and settlements, and financial regulatory reporting.
Project Management: Ability to lead small to mid-sized initiatives, including remediation efforts, process improvements, and automation.
Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
Excels in working among diverse viewpoints to determine the best path forward
Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
Commitment to challenging the status quo and promoting positive change.
Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
Skills:
Process Design
Program Management
Project Management
Reporting
Strategy Planning and Development
Issue Management
Oral Communications
Presentation Skills
Prioritization
Problem Solving
Performance Management
Process Performance Management
Process Simplification
Risk Management
Workforce Planning
Shift:
1st shift (United States of America)
Hours Per Week:
40
$93k-116k yearly est. Auto-Apply 12d ago
Fraud Analytics and Innovation Lead Analyst
Bank of America 4.7
Jacksonville, FL job
Charlotte, North Carolina;Plano, Texas; Richmond, Virginia; Sun City West, Arizona; Boston, Massachusetts; Chandler, Arizona; Tampa, Florida; Chicago, Illinois; Jacksonville, Florida; Newark, Delaware; Phoenix, Arizona; Chandler, Arizona **To proceed with your application, you must be at least 18 years of age.**
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**To proceed with your application, you must be at least 18 years of age.**
Acknowledge (*******************************************************************************************************************
**Job Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Job Summary:**
This job is responsible for performing more complex analysis aimed at improving portfolio risk, profitability, performance forecasting, and operational performance for consumer products and related divisions, such as credit cards. Key responsibilities include applying knowledge of multiple business and technical-related topics, independently driving strategic improvements, large-scale projects, and initiatives. Job expectations include working with business counterparts within the line of business and partner organizations (e.g.,. Risk, Product, etc.).
This job is responsible for performing more complex analysis aimed at improving fraud prevention while driving responsible growth and performance for consumer products and related divisions such as Health Savings Accounts. Key responsibilities include applying knowledge of multiple business and technical-related topics and independently driving strategic improvements, large-scale projects, and initiatives. Job expectations include working with business counterparts within the Line of Business and partner organizations including Risk and Product teams. Performs multiple complex analysis to to extract data and uses multiple databases to acquire. Utilizes portfolio trends to propose policy/procedural changes within segmentation structure to produce optimal results. Excels at risk/reward trade off. Build relationships with business partners. Duties primarily include the regular use of discretion, independent judgment, the ability to communicate with multiple levels of management and the utilization of core leadership behaviors.
**Responsibilities:**
+ Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance
+ Coaches and mentors peers to improve proficiency in a variety of systems and serves as a subject matter expert on multiple business and technical-related topics
+ Identifies fraud trends based on industry and portfolio conditions and communicates findings to senior management
+ Supports execution of large scale projects, such as platform conversions or new project integrations by conducting advanced reporting and drawing analytics based insights
+ Drive analytics to develop fraud mitigation rules, carefully striking the balance across fraud risk, client impact, operational costs and revenue implications with focus on Health Savings Accounts and related products
+ Proactively managing fraud risk by urgently responding to immediate threats while keeping an eye toward future risks, vulnerabilities, and changes to the fraud landscape
+ Consistently challenge the status quo to find opportunities to develop and refine our fraud policies and procedures, working closely with the business, operations, and policy partners
+ Drive discovery and documentation of end-to-end fraud processes to identify current controls, vulnerabilities, and enhancement opportunities
+ Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance
+ Coaches and mentors peers to improve proficiency in a variety of systems and serves as a subject matter expert on multiple business and technical-related topics
+ Identifies business trends based on economic and portfolio conditions and communicates findings to senior management
+ Supports execution of large scale projects, such as platform conversions or new project integrations, by conducting advanced reporting and drawing analytics based insights
**Required Qualifications:**
+ Minimum 3 years SAS/SQL Coding knowledge and/or experience
+ Ability to manage multiple projects in a complex and rapidly-changing environment
+ Ability to work independently as well as part of a team
+ Demonstrate strong analytical skills
+ Previous risk/fraud analysis, strategy development, or related experience
+ Strong written and oral communication skills
+ Intellectually curious and willing to dive into complete issues\problems and solve
**Desired Qualifications:**
+ 5+ years of risk analysis, strategy development, or related experience
+ 5+ years of SAS or SQL Coding experience
+ Prior experience in Authentication, Fraud, Debit Card or other related risk fields
+ Functional knowledge of multiple products and/or channels (e.g. Credit, Debit, Digital, Call Center, etc.)
+ Experience managing relationships and projects with external vendor partners
**Skills:**
+ Analytical Thinking
+ Business Analytics
+ Data and Trend Analysis
+ Fraud Management
+ Problem Solving
+ Collaboration
+ Innovative Thinking
+ Monitoring, Surveillance, and Testing
+ Presentation Skills
+ Risk Management
+ Data Visualization
+ Interpret Relevant Laws, Rules, and Regulations
+ Issue Management
+ Oral Communications
+ Written Communications
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
View your **"Know your Rights (************************************************************************************** "** poster.
**View the LA County Fair Chance Ordinance (************************************************************************************************** .**
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
$51k-86k yearly est. 60d+ ago
Global AML Operations - Ops Professional MKTS
Bank of America 4.7
Jacksonville, FL job
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
:
This job is responsible for providing analytical support in a Global Markets Operations function for one or more operations product areas. Key responsibilities include analyzing and resolving highly complex operations problems and initiatives requiring exceptional handling and coordination of multiple operational and/or product specialists to resolve. Job expectations include managing projects and the introduction of new initiatives, systems, products, services, and processes and coordinating necessary expertise across multiple operations functions and products.
Responsibilities:
Confirms loan documentation for accurate trade settlements
Partners with Sales Associates, Traders, Research Analysts, trading counterparties, internal and external attorneys, administrative agent banks, and various other internal operations groups
Manages post-trade management and logistics, settlement pricing, and closing coordination
Analyzes and resolves highly complex operational problems
Supports ad-hoc projects for new processes or industry initiatives
Processes loans end-to-end with accurate data input into various credit and operating systems
Skills:
Attention to Detail
Critical Thinking
Data Collection and Entry
Recording/Organizing Information
Research
Fraud Management
Interpret Relevant Laws, Rules, and Regulations
Problem Solving
Quality Assurance
Risk Management
Adaptability
Customer and Client Focus
Prioritization
Result Orientation
Written Communications
Line of Business Job Description
Global Operations, Anti Money Laundering (AML) is responsible for completing Refresh Activities such as Know Your Customer (KYC) and Client Due Diligence (CDD) checks for all clients that do business with the Bank. Refresh Teams are responsible to collect and maintain client documents to ensure activities are executed in alignment with Laws, Rules, Regulation, and Bank Policies. Business Management team handles all support type requests for the organization. This role provides moderately complex research, and analytical support for the delivery of end-to-end support for AML Refresh Operations. The candidate will operate under general supervision and assist teammates while following established procedures.
Key Responsibilities:
Investigates root causes of production delays by engaging with AML Refresh Operations, Lines of Business (LOBs), Global Financial Crimes (GFC), and leadership
Ensures accuracy of AML Refresh client portfolio data using internal (AWARE, Cesium, GDS) and external comparison tools (Tableau, Power BI)
Performs research and conducts moderately complex analysis (automated and manual) of data provided or obtained thru manual research, in a range of formats (Excel, Power BI, tableau dashboards, etc.)
Synthesizes findings and provides actionable insights to drive resolution and prevent recurrence of delays by identifying areas of potential procedural updates, thematic trends, and coaching opportunities to enhance AML Refresh program success
Evaluates data and information relevant to metrics to support AML governance activities.
Explores methods to enhance processes, further reduce risks, and improve AML Refresh process
Escalates potential risks and exposures to manager in a timely manner
Serves as an escalation point to answer inquiries from business controls, audit and Quality Assurance (QA) partners to support business continuity efforts within AML Refresh.
Assists with ad-hoc projects, new processes, or initiatives requiring coordination among subject matter experts representing multiple product areas or functions
Identify, develop, and support tactics to engage and influence stakeholders to achieve desired outcomes and/or deliverables
Supports functions carrying a substantial risk of exposure and potential loss with significant impact on major corporate customer relationships
Supports monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
Required Skills:
24 months AML Refresh analyst experience required, with AML Refresh Team Lead experience preferred.
Familiar with QA, risk management, project management and regulatory interpretation
Strong executive presence and presentation skills with the ability to present key messages, effective recommendations, and information in a clear, concise, insightful, and influential way
Ability to work in a team environment
Adaptable to ad hoc changes in business focus
Advanced Proficiency in Microsoft Excel (Power Query/XLookup) and MS Office Suite products
Strong organizational skills with the ability to prioritize and manage multiple assignments
Ability to meet tight deadlines while ensuring data accuracy and integrity
Self-motivated and capable of working with minimal supervision
Attention to detail, critical thinking, and problem-solving skills
Strong customer and client focus with adaptability and results orientation
Desired Skills:
College degree (B.S./B.A.) or comparable work experience
Experience working within a highly productive team in a fast-paced environment
Strong analytical skills, with an investigative mindset and ability to use data to enhance efficiency and develop reporting to drive business insights
Prior experience managing multiple projects and adjusting to changing deadlines
Lean Sigma Six or Project Management certificates
Shift:
1st shift (United States of America)
Hours Per Week:
40
$58k-80k yearly est. Auto-Apply 12d ago
Wealth Management Field Services - Operations Analyst - Alternative Investments
Bank of America 4.7
Jacksonville, FL job
Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.
Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.
Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused.
Job Description:
This job is responsible for providing exceptional customer service to clients in an inbound call center environment. Key responsibilities include receiving calls from clients, branch offices, banking centers, and various internal associates and adhering to the bank's policies and procedures, while thinking critically to determine the best course of action to resolve the issue at hand. Job expectations include providing appropriate account maintenance and resolving client requests in a timely and accurate manner, while demonstrating empathy.
The Wealth Management Field Support - Alternative Investments (Alts) Operations Analyst position is critical to providing consultative and operational support to the Merrill Lynch Branch Office Network (including Private Bank and Private Wealth) regarding Alternative Investment products support. This role is a critical component of the business' subject matter expertise and relationship management with operational business partners. Responsible for the analysis and resolution of moderately complex issues and initiatives requiring exception handling and working with multiple operational and/or product specialists to resolve.
Responsibilities:
Navigates through multiple applications, systems, tools, and resources to clearly articulate complete and accurate information on client inquiries around retail, retirement, and brokerage account information
Handles escalated and complex inquiries on accounts with care, aiming to resolve concerns in a timely manner and deliver exceptional customer service
Manages risk by accurately authenticating clients, fully adhering to policies and procedures, and proactively identifying/escalating potential risk
Communicates effectively while offering empathy and demonstrating professionalism during all interactions with clients
Navigates multiple systems to migrate clients to on-line and self-service delivery channels that enable constant account access
Provide consultative and tutorial support to business partners for Alts products processes for point of call resolution
Demonstrate a deep understanding of our products/services to address business partner queries accurately
Collaborate with cross-functional teams to escalate and resolve complex issues.
Maintain a positive and professional demeanor, ensuring excellent customer experiences.
Identify opportunities for process improvement and contribute to enhancing overall client satisfaction.
Required Qualifications:
2+ years industry experience
Sound Problem Solving and Decision-Making Skills; use good research and problem-solving skills and know where to go to resolve problems
Demonstrate patience, composure, positive attitude, and client service attitude
Customer service experience and ability to sympathize and empathize with clients wants, needs and concerns
Strong work ethic and a commitment to teamwork
Communicate effectively both written and verbal, tailor communications to audience, actively listen and follow-up with probing questions and updates to involved parties
Identify opportunities for process improvement and contribute to enhancing overall customer satisfaction.
Desired Qualifications:
College degree preferred
Time management skills
Skills:
Account Management
Customer and Client Focus
Issue Management
Oral Communications
Active Listening
Adaptability
Problem Solving
Risk Management
Attention to Detail
Business Acumen
Valuation Ethics and Practice Standards
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
For internal employees; participation in a work from home posture does not make you ineligible to post, however, may require to meet the workplace excellence policy.
Shift:
1st shift (United States of America)
Hours Per Week:
40
Pay Transparency details
US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140) Pay and benefits information Pay range$25.96 - $33.65 hourly pay, offers to be determined based on experience, education and skill set.Predictable pay This role is compensated with a base salary and is not incentive eligible.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
$26-33.7 hourly Auto-Apply 60d+ ago
Credit Officer II-Dealer Financial Services
Bank of America 4.7
Jacksonville, FL job
Boston, Massachusetts;Atlanta, Georgia; Tampa, Florida; Providence, Rhode Island; Jacksonville, Florida; Hartford, Connecticut **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.**
Acknowledge (****************************************************************************************************************
**:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Job Description:**
This job is responsible for managing, monitoring, and documenting credit risk for a portfolio of clients. Key responsibilities include monitoring changes in credit profiles, compliance with credit agreements as well as structuring and underwriting new financing solutions across the Global Banking and Markets product spectrum. Job expectations may include assessing risk solutions which adhere to the bank's risk appetite and risk strategies and coaching and leading team members.
In Dealer Financial Svs, assigned as a market or industry level resource, the Credit Officer II is a highly skilled resource, providing expert level advisory guidance in the most complex, integrated debt capital solutions. The role also serves as Line/Credit approver in conjunction with Risk management based on credit approval grid and drives the internal credit approval process, loan documentation and closing. Involvement with monitoring activities/approvals is also part of the responsibilities. The Credit Officer II maintains knowledge of other BofAML products including Investment Banking and Treasury Management that have credit exposure, and leverages product expertise to deliver the best possible and optimally integrated strategic solution for the client or prospect. The role is balanced between analysis of clients and prospects and their industries, design and execution of credit solutions, and the active management of asset quality. Client facing, the Credit Officer II collaborates with the Relationship Manager(RM),Treasury Solutions Officer (TSO), and other product partners, when needed, to assess client needs, design integrated solutions and deliver the bank to clients and prospects.
**Responsibilities:**
+ Oversees and assesses the credit worthiness of borrowers based on due diligence findings, financial statement analysis, forecasting, analysis of company and industry risks, terms and conditions, and relationship profitability to provide high quality credit approval to Corporate Banking, Investment Banking, Global Markets, and Treasury
+ Exercises Delegated Approval Authority using sound judgment and expertise to make approval decisions for the business including new lending limits, structuring and negotiating deal terms, credit worthiness, annual reviews and renewals, risk ratings, and breach actions
+ Acts as a senior coverage team resource supporting ongoing credit matters and asset quality, maintaining adherence to the bank's risk appetite and risk strategies to mitigate losses while identifying opportunities to responsibly growing the loan portfolio
+ Leads new credit originations in coordination and collaboration with the coverage teams including Relationship Managers, Risk, Syndications, Treasury, and all other product partners
+ Negotiates and structures legal documentation related to loans and derivatives
+ Establishes appropriate internal risk ratings for clients and implements accurate adjustments throughout the client's credit life cycle
+ Trains, coaches, and mentors Credit Analysts and Associates
+ Serves as a key member of the Commercial Client Team in handling the clients financial needs, ensuring that the overall client experience is favorable, and that the bank is in a position to expand the relationship. Interacts with clients and prospects to understand their financial goals and objectives, current and future financial performance, and their needs and desires for their banking relationship
+ Working closely with the client team, the role of the Credit Officer in the credit process is the guidance and oversight of underwriting, structuring, and documentation of credit requests on an assigned portfolio
+ Includes an evaluation of the financial standing of the client or prospect and the appropriateness of the existing or proposed credit structure, and suggestion of any changes to help optimize the relationship
+ Underwrite and structure complex credit transactions with minimal oversight
+ Some travel time with face-to-face interaction with our dealer clients
+ Involved in the negotiation and closing process for transactions in portfolio
+ Oversees the monitoring of their assigned portfolio to maintain credit quality, and to ensure timely recognition and management of any changes via the use of the bank's proprietary risk rating tool, and the review of various compliance, exception and past due reports
**Required Qualifications:**
+ Minimum of 7 years commercial credit underwriting an analysis with a commercial bank or OEM captive finance organization.
+ Strong knowledge and comprehension of loan and collateral documentation
+ Ability to accurately analyze borrower's financial picture and deliver a comprehensive risk analysis to manager and risk officers
+ Confidence and ability to develop an independent viewpoint and present a business case to support conclusions
+ Excellent relationship management skills, experience working in a team environment, ability to help influence constituencies with diverse views towards consensus
+ Coaching and mentoring skills
+ Strong Microsoft Office Skills
**Desired Qualifications:**
+ Minimum of 10 years commercial credit underwriting and analysis with a commercial bank or OEM captive finance organization in the auto retail space. Direct customer-facing experience in a goal-oriented environment.
+ Bachelor's degree in Finance or Accounting
**Skills:**
+ Analytical Thinking
+ Credit and Risk Assessment
+ Financial Analysis
+ Loan Structuring
+ Underwriting
+ Attention to Detail
+ Business Acumen
+ Financial Forecasting and Modeling
+ Research Analysis
+ Written Communications
+ Business Development
+ Collaboration
+ Critical Thinking
+ Portfolio Analysis
+ Stakeholder Management
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
View your **"Know your Rights (************************************************************************************** "** poster.
**View the LA County Fair Chance Ordinance (************************************************************************************************** .**
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
$94k-125k yearly est. 60d+ ago
Business Control Manager- GT Model Governance Portfolio Manager
Bank of America 4.7
Jacksonville, FL job
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.
The GT Model Governance Portfolio Manager leads the review, oversight and monitoring of the AI, model and critical use spreadsheet portfolio for Global Technology-Global Information Security and provide support across the remaining CIO divisions. Will also be responsible for review and maintenance of model documentation, tracking, reporting and on-going compliance with the Enterprise AI, Model Risk Management and Critical Use Spreadsheet Policies. Drives the model risk strategy for GT through monitoring and oversight of the model and critical use spreadsheet inventory and ensures overall governance adherence to the Enterprise Model Risk Management and AI Policies and standards including model identification, model health and the quarterly attestation. Supports driving the solutions within the Information Security vertical to optimize performance, prioritize and monitor overall risks and core processes while focusing on operational excellence. Reviews the Model Risk Management requirements and incorporates into internal Global Technology Model Governance procedure development, compliance, control implementation, management and oversight. Participates in governance forums to monitor model inventory health and MRM developer activities. Drives solutions for self-identification of risks and control gaps and monitoring of implementation. Candidate will be able to champion the effective and compliant use of models to mitigate cyber risk within the bank's Defense in Depth.
Responsibilities:
Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
Performs monitoring and testing of controls, identifying issues and control improvements for remediation
Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
Manages the performance and productivity of team members that conduct quality inspection reviews
Ensures timely execution of QA activities including control execution, case management, and results reporting
Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
Define and lead risk mitigating strategies to address key areas to ensure conformance with the Enterprise Model Risk Management and Artificial Intelligence Policies
Partner with multiple technology organizations, divisional leads within Global Technology & Line of business
Work closely with stakeholders to coordinate updates, metrics and review materials as needed to support routines; perform quality review before final submission to senior management and / or other stakeholders
Coordinate, maintain, and communicate to cross divisional stakeholders a schedule of deliverables and routine timelines to ensure commitments are met on time
Actively participate in efforts to define and manage ongoing execution of Model Risk KRIs
Other technology model risk and governance related activities as necessary; which may include engagement in audits / exams of model risk management topics; engagement in issues management; or engagement in other technology model risk and control programs and efforts
Manage cross functional model governance programs and projects
Identify opportunities for enhancing or streamlining execution of model risk management processes; partner across multiple divisions to execute
Required Qualifications:
5+ years recent experience in a Risk & Control environment
Communicates complex technical subject matter into clear, concise language suited for various audiences
Demonstrated increasing levels of accountability and ownership
Demonstrated ability to operate as a change agent and driving change across diverse stakeholders' groups
Strong collaboration and partnering skills with ability to positively influence and motivate teams
Comfortable with ambiguous situations capable of analyzing, simplifying, and collaborating to solve complex problems
Strategic thinker, self-starter, organized, versatile, and capable of performing work with minimal management oversight
Ability to coordinate and drive execution of priorities and meet deadlines to adhere to policies and standards
Can quickly “connect the dots” to demonstrate ability to identify and perform thematic analysis
Competency with Microsoft Office: Outlook, Word, PowerPoint, Excel
Desired Qualifications:
Familiarity with the Global Technology organization
Strong knowledge of Information Security best practices, principles, technologies, associated risks and attack vectors
Previous experience in Cyber Security Operations across multiple incident or privacy disciplines
Professional Infrastructure domain experience within Risk, CTO, and/or Global Information Security
Strong knowledge of the NIST Cybersecurity Framework
Possesses advanced understanding of security threats, vulnerabilities, exploits, attack vectors, malware, and digital forensics to guide incident response
Proven experience in implementing related requirements of Compliance and Operational Risk Programs, including risk assessments and issues management
Skills:
Controls Management
Oral Communications
Risk Management
Stakeholder Management
Strategy Planning and Development
Continuous Improvement
Drives Engagement
Influence
Strategic Thinking
Talent Development
Data and Trend Analysis
Decision Making
Monitoring, Surveillance, and Testing
Problem Solving
Quality Assurance
Shift:
1st shift (United States of America)
Hours Per Week:
40
$71k-101k yearly est. Auto-Apply 15d ago
Teradata Operational DBA
Bank of America 4.7
Jacksonville, FL job
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Position Summary:
The individual will be part of the DBA team that supports all Teradata databases for multiple Applicationss across all lines of business on the Teradata Data Warehouse.
Responsible for working with Teradata technology stakeholders and technical partners to design/implement changes and provide ongoing support for Teradata application database environments.
Provide consulting services, support change implementations, and fulfill work requests from application and operational support teams.
Provide on call support for Teradata production environments.
Create and maintain internal team documentation related to our processes, tools, and problem resolution techniques.
Support Application DBA functions including DDL creation, SQL scripting, problem research, change deployments, on call rotation support, etc.
Assist with design, development, implementation, documentation, and support of automated DBA processes using Teradata and Unix/Linux scripting.
Support multiple Teradata systems including development/UAT, disaster recovery, and the enterprise warehouse production environments.
Implement and administer access policies in conjunction with corporate standards.
Support some Mainframe administrative functions including archive processing and job scheduling.
Manage, design, support, document, and consult on practices of storage management, archive, restore, and disaster recovery.
Work closely with Application projects teams on implementation of database changes to support large project initiatives and BAU work.
Complete any assigned training courses and attend any required team meetings/calls to learn about and stay up to date on internal DBA team processes and tools.
Work independently with minimal supervision, with general guidance from more seasoned DBA team members or managers.
Required Qualifications:
10+ years experience as a Teradata DBA including some experience with Teradata V17.20 or higher.
Advanced working knowledge of Teradata RDBMS at both physical and logical levels.
Advanced working knowledge of Teradata suite of tools: Teradata Studio, TDWM, BTEQ, ARCMAIN, FASTOAD, MLOAD, TPUMP, TPT, DBQL, PDCR.
Working knowledge of Mainframe interfaces and execution; TDP, JCL, TSO, ISPF, FICON, NDM.
Working knowledge of Viewpoint, Teradata Data Mover, Teradata BAR technology.
Working knowledge of Unix/Linux scripting (KSH, BASH, PERL).
Desired Qualifications
Familiar with Teradata Systems setup, GDO, DBS Control, Multitool, etc.
Working knowledge of QueryGrid, DSA, Taraserver, NPARC, TASM
Working knowledge of job schedulers: CA-7, AutoSys, etc. Replication technologies, Golden Gate.
Familiar with REXX scripting.
Familiar with Hadoop and Cloud concepts and technologies
Familiar with project and change management solutions and automation software, such as Agile, Remedy, Ansible.
Familiar with Teradata Native object Storage (NOS)
Job Description:
This job is responsible for managing the day-to-day activities and functions for the assigned team. Key responsibilities include delegating work to team members, supervising work processes, providing informal leadership of sub teams or technology silos, managing on call and support schedules, and providing leadership, mentorship, and direction to team members. Job expectations include solving complex technical and analytical issues and effectively communicating results to senior management and Line of Business partners.
Responsibilities:
Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities
Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements
Performs all responsibilities of team members from applicable teams
Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives
Participates and helps with resource interviews and onboarding processes
Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes
Creates the on call rotation schedule and ensures support for off hours, weekends, and release windows
Skills:
Collaboration
Influence
Production Support
Risk Management
Solution Design
Analytical Thinking
Architecture
Innovative Thinking
Result Orientation
Stakeholder Management
Adaptability
Automation
DevOps Practices
Project Management
Solution Delivery Process
Shift:
1st shift (United States of America)
Hours Per Week:
40
$84k-108k yearly est. Auto-Apply 60d+ ago
GBGM AML Onboarding Business Enablement
Bank of America 4.7
Jacksonville, FL job
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for providing analytical support in a Global Markets Operations function for one or more operations product areas. Key responsibilities include analyzing and resolving highly complex operations problems and initiatives requiring exceptional handling and coordination of multiple operational and/or product specialists to resolve. Job expectations include managing projects and the introduction of new initiatives, systems, products, services, and processes and coordinating necessary expertise across multiple operations functions and products.
GBGM AML Onboarding is responsible for onboarding of new clients to ensure that Bank of America meets both the regulatory and internal AML/KYC requirements. The GBGM AML Onboarding team is responsible for reviewing and approving account opening documentation globally. The team has a vacancy in the Business Enablement team for an individual who has a minimum of 3 years' experience in an AML/KYC related role. The role includes supporting the GB GM AML Onboarding team to manage Law/Rule/Reg policy change/adherence, execute Operational Readiness activities and act as global CDD SME/liaison.
Responsibilities:
EMEA/AMRS Financial Crime/AML Onboarding Law/Rule/Reg:
Represent AML Onboarding to engage on and manage change into AML Onboarding Ops
Act as EMEA/AMRS POC/coordinator in reviews on how AML Onboarding satisfies financial crime LRR
Execute EMEA/Global AML Onboarding Operational Readiness activities for LRR/procedure change and associate readiness, including:
CDD/AML process procedures
Resource design and production
Training design and facilitation
New joiner training
Communications
Supports ad-hoc projects for new processes or industry initiatives
Required Skills:
3 years' experience in an AML/KYC related role
Strong influencing and presentation skills. Must be comfortable and effective interacting at all levels of the organization.
Must possess excellent communication skills, both oral and written.
Ability to work accurately to tight deadlines in a demanding environment.
Strong organizational skills.
Attention to detail.
MS Office skills.
Skills:
Attention to Detail
Critical Thinking
Recording/Organizing Information
Research
Interpret Relevant Laws, Rules, and Regulations
Problem Solving
Quality Assurance
Risk Management
Adaptability
Customer and Client Focus
Prioritization
Result Orientation
Written Communications
Shift:
1st shift (United States of America)
Hours Per Week:
40
Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.
Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you'll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer's needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and allies as well as professional development opportunities to drive ongoing education. Learn more about our purpose and how you can bring it to life as an Ameris Bank teammate.
Responsible for providing prompt and efficient customer service, operating the teller drawer, and accurately processing transactions. Responsible for identifying customer needs, cross-sell and up-sell opportunities, and making referrals within the branch. Provide assistance to team members and perform complex, specialized transactions. Performs other projects and duties as assigned.
Essential Functions, Duties, and Responsibilities:
* Provide prompt, professional customer service to customers and prospective customers.
* Operate the teller drawer and perform advanced, specialized teller functions including researching cash discrepancies, and handling complex customer transactions.
* Work to understand the root causes of complex customer service issues and identify and implement resolutions.
* Accountable for achievement of defined sales and service goals.
* Maintain a working knowledge of banking products and promotions.
* Responsible for performing accurate transactions, balancing each day, and verifying cash totals.
* Scan daily proof work to the remote capture machine.
* Identify customer needs, cross-sell and up-sell opportunities, and should make referrals within the branch.
* Ensure adequacy of currency and coin supply.
* Provide backup support to other branches as needed.
* May provide assistance and training to other colleagues and serve as a mentor.
* May perform all sales and service functions of the branch as needed.
* Practice ethical sales behaviors in accordance with the Bank's Core Values of Integrity and Honesty.
* Always act in the best interest of the customer when offering additional products and services.
Required Knowledge, Skills and Competencies:
* Ability to perform accurate transactions.
* Successful completion of Teller training program and passing score on training post-test.
* Demonstrated commitment to customer service excellence and the ability to meet or exceed sales and service objectives.
* Strong written and verbal communication skills.
* Intermediate PC proficiency.
* Intermediate proficiency in Google Docs and Microsoft Office products.
Industry and Work Experience:
* 1 or more years of customer service experience.
* Cash handling or sales experience preferred.
Academic:
* High school diploma or GED required.
* Bachelor's degree in finance or related field preferred.
Benefits Available to Employees:
Ameris Bank provides a comprehensive employee benefit package to all eligible employees.
* Medical, Dental and Vision Insurance
* Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment
* Life Insurance provided at no additional cost to employees
* Accidental Death & Dismemberment Coverage
* Long-Term Disability Coverage
* Paid Sick and Vacation Leave
* 11 Holidays
* Volunteer/Service Day
* Employee Stock Purchase Plan
* 401(k) Retirement Plan
* Ameris Bank matches 50% of your first 8% of contributions to the plan
* Flexible Spending Accounts
* Health Savings Account
* Health Reimbursement Arrangement
* Supplemental Life & Other Insurance Plans
* Identity Theft Protection
* Pet Insurance
* Legal Insurance
* Employee Assistance Program
* Employee Advocacy Program
* Tickets at Work (Entertainment discounts for Ameris Bank Employees)
* AT&T Employee Discount
* Wellness Discounts for Medical Premiums and Other Rewards
* Employee Referral Incentive
* Education Assistance
* Employee Resource Groups
Banking Advantages for Employees:
In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.
* Free Interest Checking
* Free Safe Deposit Box
* Free Money Orders, Travelers' Checks and Cashier Checks
* Discount on Mortgage Origination Fee
* Free Online Banking and Free Unlimited Online Bill Payment
* Employee Banking Perks
Disclaimer:
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
$32k-37k yearly est. 60d+ ago
Global Markets AML Onboarding Senior Analyst
Bank of America 4.7
Jacksonville, FL job
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Line of Business Job Description
Full time employee to work within the AMRS Global Markets Anti-Money Laundering Client Due Diligence (AML/CDD) onboarding function. Responsibility to ensure AML compliance with bank policies and country laws, rules and regulations (LRR's).
Responsibilities:
Review and approval of KYC cases, ensuring strict adherence to process SLAs, productivity targets, quality metrics, and KPIs/KRIs
Ongoing internal stakeholder management
Confirms loan documentation for accurate trade settlements
Partners with Sales Associates, Traders, Research Analysts, trading counterparties, internal and external attorneys, administrative agent banks, and various other internal operations groups
Manages post-trade management and logistics, settlement pricing, and closing coordination
Analyzes and resolves highly complex operational problems
Supports ad-hoc projects for new processes or industry initiatives
Processes loans end-to-end with accurate data input into various credit and operating systems
Requirements:
Strong knowledge of AML/CDD requirements (Subject Matter Expert - SME)
A good knowledge of various corporate structures e.g. Funds, Trusts, Partnerships, SPVs, etc.
Excellent communication skills
Strong organizational skills and attention to detail
Ability to work under pressure in a team environment
Ability to liaise with all levels of the firm and people with different experiences and diverse backgrounds
Control focused mindset and good understanding of regulatory and reputational risks
Operational Excellence (OpEx) mindset - continuously look to advance technology, process and procedures
Other Qualifications:
Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
Excels in working among diverse viewpoints to determine the best path forward
Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
Commitment to challenging the status quo and promoting positive change.
Participates in and drives collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
Shift:
1st shift (United States of America)
Hours Per Week:
40
$57k-72k yearly est. Auto-Apply 5d ago
Fraud Analytics and Innovation Senior Leader - Industry Trends and Capabilities Leader
Bank of America 4.7
Jacksonville, FL job
Charlotte, North Carolina;Plano, Texas; Richmond, Virginia; Sun City West, Arizona; Boston, Massachusetts; Chandler, Arizona; Tampa, Florida; Chicago, Illinois; Jacksonville, Florida; Newark, Delaware; Phoenix, Arizona; Chandler, Arizona **To proceed with your application, you must be at least 18 years of age.**
Acknowledge
Refer a friend
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge (*************************************************************************************************************************************************************
**Job Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Job Summary:**
This job is responsible for managing a group of team leaders and employees who develop strategies and drive analytics to understand portfolio risk, increase profitability, and optimize operational performance. Key responsibilities include setting strategic priorities for the team, identifying trends, and leading efforts to maximize risk versus return for the business unit. Job expectations include using data and analytics to solve complex problems, coaching and developing employees, and partnering across technology, product, and risk leadership to drive performance.
We are seeking a visionary Senior Fraud Strategy Leader to join our Fraud Strategic Enablement team within Client Protection at Bank of America. This role is pivotal in helping to shape the Bank's fraud prevention strategy and investment roadmap by building /leading the program to develop strategic insights into global fraud trends (particularly AI-driven). This role will be required to be able to develop structured, industry-level assessments of risks and solutions in line with what you would expect from top-tier strategy consultants or leading research firms like Gartner. In addition to driving this proactive strategic assessment, this leader will also have accountability for selecting and driving the evaluation and testing of promising industry fraud prevention and detection tools. This is a fantastic opportunity for an experienced, strategic leader to have a direct impact on the forward-looking fraud risk management strategy at one of the world's largest banks. This position demands a blend of strategic thinking, deep fraud expertise, and executive-level influence.
**Responsibilities:**
+ Establishes department-wide strategies and oversees portfolio trend analysis, forecasting, and risk/control performance
+ Leads innovation by identifying and championing large scale initiatives that improve the risk management, profitability, and control oversight of risks for their business unit(s)
+ Identifies business trends based on economic and portfolio conditions and communicates findings to senior management
+ Coaches employees on best practices for structuring complex problems, performing analysis, and communicating the results and implications of their work
+ Builds and maintains strategic relationships with peers and counterparts across product, technology, and business control functions
+ Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance
+ Coaches and mentors peers to improve proficiency in a variety of systems and serves as a subject matter expert on multiple business and technical-related topics
+ Supports execution of large scale projects, such as platform conversions or new project integrations, by conducting advanced reporting and drawing analytics based insights
+ Leverage industry insights, news articles, vendor relationships, and hands-on research to developing an ongoing assessment of global fraud trends, emerging risks from AI, and how these will likely impact clients and the Bank. Create and share across the enterprise a structured framework around these risks using consulting-style frameworks and assessments.
+ Monitor Regulatory and Industry Developments: Stay ahead of evolving regulations, threats, and industry research, translating these into actionable strategies.
+ Analyzing vendor roadmaps and R&D pipelines to identify how their capabilities can proactively address evolving threats like synthetic identities, account takeover via deepfakes, or supply chain fraud in a post-quantum era.
+ Internally, lead knowledge-sharing programs such as executive workshops, fraud strategy forums, and innovation labs to disseminate cutting-edge insights across departments, fostering a culture of continuous learning and proactive risk awareness.
+ Lead the selection and evaluation of promising 3rd party solutions:
+ Use strategic assessment, industry intelligence, and hands on discussions and evaluations with vendors to develop a clear framework for evaluating existing vendor solutions and their applicability to emerging risks. Drive assessments and consensus on which solutions are worth further exploration and evaluation / pilots. Lead pilot programs for cutting-edge solutions while ensuring alignment with ethical AI practices and privacy standards.
+ Conducting comprehensive vendor due diligence and RFP (Request for Proposal) processes, evaluating offerings from leading fraud detection providers against criteria such as scalability, innovation potential, integration feasibility, and cost-effectiveness.
+ Lead Vendor Evaluations and Strategic Partnerships: Lead the assessment and selection of external vendors and technology partners to enhance the bank's fraud prevention capabilities, including
+ Facilitating proof-of-concept (POC) trials and pilot implementations to test vendor solutions in real-world scenarios, measuring performance against key metrics like false positive rates, detection accuracy, and adaptability to regulatory changes
**Required Qualifications:**
+ 10+ years in fraud strategy, risk management, or related fields within financial services, consulting, or research environments.
+ Bachelor's degree in Business, Engineering, Finance, Computer Science, or a related field
**Desired Qualifications:**
+ Master's degree (e.g., MBA) or equivalent professional certifications preferred.
+ Proven track record in executive-level strategy roles at a tier 1 consulting firm, or a major Financial Services institution.
+ Deep expertise in fraud trends, including cyber threats, insider risks, and emerging technologies.
+ Strong analytical skills with proficiency in data modeling, scenario planning, and strategic frameworks.
+ Executive Level Influence: Ability to collaborate internally and externally at the executive and expert-levels to develop new insights, socialize impacts, and build advocacy and awareness.
+ Ability to navigate ambiguity in a complex environment, balancing strategic vision with tactical execution.
**Skills:**
+ Strategic Thought Leadership
+ Business Analytics
+ Data and Trend Analysis
+ Fraud Management
+ Problem Solving
+ Artificial intelligence / Machine Learning
+ Innovative Thinking
+ Statistical Design of Experiments and Solution Testing
+ Presentation Skills
+ Risk Management
+ Oral and Written Communications
_It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. _
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
View your **"Know your Rights (************************************************************************************** "** poster.
**View the LA County Fair Chance Ordinance (************************************************************************************************** .**
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
$95k-117k yearly est. 60d+ ago
AML Refresh Operations - Ops Professional MKTS
Bank of America 4.7
Jacksonville, FL job
Jacksonville, Florida **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (***********************************************************************************************************************
**:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**:**
This job is responsible for providing analytical support in a Global Markets Operations function for one or more operations product areas. Key responsibilities include analyzing and resolving highly complex operations problems and initiatives requiring exceptional handling and coordination of multiple operational and/or product specialists to resolve. Job expectations include managing projects and the introduction of new initiatives, systems, products, services, and processes and coordinating necessary expertise across multiple operations functions and products.
**Line of Business Job Description:**
Anti Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) is part of the Global Operations organization and is responsible for client AML/KYC refresh globally. The team supports the business in completing AML/KYC due diligence checks as well as maintaining client records.
**Responsibilities:**
+ Conducting client due diligence (CDD) and enhanced due diligence (ECDD) in accordance with internal policies, procedures and regulatory guidelines
+ Review of refresh requirements for assigned jurisdiction in line with related Client Identification Profile (CIP)/CDD Procedures to ensure adequacy and accuracy before the requirements are sent to the client.
+ Liaise with sales/ client outreach teams to obtain and validate correct documentation to fulfill refresh requirements
+ Perform client refresh through the review of client documentation, vendor databases and data entered into proprietary systems to ensure all refresh requirements are met
+ Ensure all jurisdictional regulatory requirements related to KYC are adhered to
+ Support business with KYC related queries and requests
+ Participate in remediation, internal/external Audits (where applicable)
+ Maintains accuracy of client portfolio using internal and external comparison tools
+ Performs research and conducts moderately complex analyses using established techniques, including transactions that require special handling and exception handling
+ Explores methods to enhance processes, further reduce risks, and boost client experience
+ Partners with colleagues on the trade and sales support teams, as well as external agents
+ Creates reports and liaises with internal partners to ensure proper client reporting and assist with regulatory reporting
+ Escalates potential risks and exposures to manager in a timely manner
+ Assists with ad-hoc projects, new processes, or initiatives requiring coordination among subject matter experts representing multiple product areas or functions
+ Confirms loan documentation for accurate trade settlements
+ Partners with Sales Associates, Traders, Research Analysts, trading counterparties, internal and external attorneys, administrative agent banks, and various other internal operations groups
+ Manages post-trade management and logistics, settlement pricing, and closing coordination
+ Analyzes and resolves highly complex operational problems
+ Processes loans end-to-end with accurate data input into various credit and operating systems
**Job Requirements:**
+ 2+ years of financial services experience
+ Excellent verbal and written communications skills
+ Documented experience performing in a process-oriented production environment that changes periodically
+ Familiar with MS Office Suite(Excel/Word/Outlook/Access)
+ Work in a team environment
+ Organize work, prioritize tasks and handle multiple assignments simultaneously
+ Successfully meet tight deadlines while ensuring data accuracy and integrity
+ Work and execute with minimal supervision or remote management
**Skills:**
+ Attention to Detail
+ Critical Thinking
+ Data Collection and Entry
+ Recording/Organizing Information
+ Research
+ Fraud Management
+ Interpret Relevant Laws, Rules, and Regulations
+ Problem Solving
+ Quality Assurance
+ Risk Management
+ Adaptability
+ Customer and Client Focus
+ Prioritization
+ Result Orientation
+ Written Communications
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
View your **"Know your Rights (************************************************************************************** "** poster.
**View the LA County Fair Chance Ordinance (************************************************************************************************** .**
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
$27k-34k yearly est. 55d ago
Investment Consultant II - Merrill Premium
Bank of America 4.7
Jacksonville, FL job
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description:
This job is responsible for providing prospects and self-directed investors with financial assistance by identifying broader product and service solutions that meet their investment and saving needs. Key responsibilities include applying knowledge of investments, products, financial markets, policies, procedures, and processes to the client's investment needs. Job expectations include owning the management, research, and communication process of resolving client issues and achieving high client satisfaction and relationship deepening through a disciplined and responsible approach. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.
The registered Investment Consultant II demonstrates knowledge of investments and financial markets and assists clients with their servicing and trading needs through inbound and outbound phone interactions. The Investment Consultant II will own the management, research, and communication of resolution to client issues while demonstrating expert knowledge of policies, procedures and processes. The role is responsible for achievement of high client satisfaction and relationship deepening through a disciplined and responsible approach.
Responsibilities:
Provides prospects and self-directed investors with financial guidance and assistance based on their needs to deepen existing relationships
Educates potential and existing clients about investment products, services, and trading strategies offered by the bank
Delivers on performance goals by uncovering additional client needs, deepening existing relationships, and referring clients to business counterparts
Deliver exceptional service to clients by answering general account inquiries
Accurately execute and confirm trade orders as well as a variety of securities transactions initiated by self-directed clients
Assist clients with brokerage consumer website usage and navigation
Educate potential and existing clients about investment products, services and trading strategies
Research and resolve client requests
Maintain current knowledge of Merrill products, policies, and services while keeping abreast of financial markets and regulations
Required Qualifications:
- Series 7, and 66 or equivalent (if not currently held, Series 66 must be obtained within 90 days)
- Demonstrated passion and interest in financial markets
- Excellent customer service skills with the ability to actively listen to clients and demonstrate empathy
- Strong analytical and organizational skills
- Detail oriented, with good follow-up skills
- Strong interpersonal skills
- Ability to multi-task in a dynamic environment
- Requires basic knowledge of the organization, products and/or services
- Requires knowledge of financial markets and trading strategies
- Excellent verbal and written communication skills
- Proven ability to meet and exceed productivity and performance goals
- Must be technologically savvy and able to quickly learn new systems
- Ability to adapt and seek solutions for customers in a fast-paced environment
- Must be flexible to work assigned shift within center hours of operation
- Strong desire for point of call resolution
- Focus on client satisfaction
Desired Qualifications:
- Call center experience is preferred but not required
- Previous Brokerage experience is a plus
- 1+ years of financial industry experience
Skills:
Account Management
Advisory
Client Experience Branding
Customer and Client Focus
Oral Communications
Active Listening
Attention to Detail
Client Solutions Advisory
Issue Management
Pipeline Management
Causation Analysis
Client Management
Policies, Procedures, and Guidelines
Risk Management
Trading
Shift:
1st shift (United States of America)
Hours Per Week:
40
$45k-75k yearly est. Auto-Apply 13d ago
DMZ Network Implementation Engineer Lead
Bank of America 4.7
Jacksonville, FL job
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for infrastructure tool/service designs within technical domains in accordance with architectural governance, standards and policies. Key responsibilities include facilitating deployment of tools/services by leading others in solution development, maintenance of templates, playbooks and automation used during implementation. Job expectations include demonstrating expertise within technical domains, decomposing issues or objectives into work units, advancing efficient solution delivery practices, and promoting exceptional design, engineering and organizational practices.
The role of the Data Center and DMZ Network Implementation Engineer Lead is to provide technical implementation services to support the evolution and ongoing support of the IP Network in response to projects (all types), upgrades, service and feature enhancements and for remediation/break-fix services. The work is always in alignment to the current and approved architectural, roadmaps, technology standards and templates, governance and change management policies set forth by the firm. While the role primarily has an implementation and validation engineering focus, a strong understanding of design engineering concepts is required.
This position is part of a global solutions and service delivery organization and will interface with several collaborators: internal and external customers/suppliers/providers; architecture, product engineering, product management, finance and business management and operations teams. At times, they may interface with various levels of senior management. Strong written, verbal and presentation skills are a must. The candidate must be able to work on their own and successfully in team settings of various sizes and locations. Adherence and use of standards, product sets, templates, systems, and artifacts are important to the success of the engineer, the department, and the firm at large.
Responsibilities:
Confirms that application and business requirements have been translated into technical definitions, reference models, blueprints, and playbooks to guide development and integration of technology solutions
Contributes to the creation/selection of functional and non-functional product evaluation requirements within and across domains
Reviews and may develop software solutions to address manual and repeatable work or inefficient processes
Reviews and guides the evaluation of reference models, blueprints, playbooks and the execution of on-site evaluations of third-party products being considered for firm adoption
Mentors and assists Infrastructure resources on infrastructure service along with application integration validation methods and tools to ensure that technology solutions comply with enterprise system design and engineering standards
Promotes an inclusive and healthy working environment and help to resolve organizational impediments/blockers
Required Qualifications:
10+ years' technical experience in WAN/LAN, Routing (BGP & OSPF), and Switching
Strong CISCO and ARISTA hardware experience and general experience in Network Automation tools and processes
Demonstrate good computer skills and the use of various applications such as MS Office, MS Visio
Desired Qualifications:
Cisco certification
Implementation using Arista CloudVision
Skills in Scripting: Python, Ansible, PowerShell
Adhere to global design authority processes and procedures
Ability to assemble professional documents and artifacts
Knowledge and experience using (both reactively and productive) advanced tooling. Includes but is not limited to Sniffer/wire Shark, Prognosis, SolarWinds, HP NA/OpsWare/OpenView, etc.
Skills:
Analytical Thinking
Application Development
Production Support
Risk Management
Solution Design
Automation
Business Acumen
DevOps Practices
Solution Delivery Process
Stakeholder Management
Adaptability
Architecture
Innovative Thinking
Project Management
Technical Strategy Development
Shift:
1st shift (United States of America)
Hours Per Week:
40
$72k-91k yearly est. Auto-Apply 60d+ ago
Global AML Operations - Senior Project Manager
Bank of America 4.7
Jacksonville, FL job
Charlotte, North Carolina;Jacksonville, Florida; Fort Worth, Texas; Pennington, New Jersey; Kennesaw, Georgia; Phoenix, Arizona **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.**
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**:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**:**
This job is responsible for managing large projects for an operations department or Line of Business. Key responsibilities include directing the research of existing operations, procedures, workflow, product, and service requirements and managing the analysis of assembled data to define problems, including cost/benefit analysis and scope of the project. Job expectations include overseeing end-to-end project status, project health, mitigation, and timely escalation and working directly with senior management to set and maintain strategic project direction.
**Responsibilities:**
+ Determines testing methods needed for assigned projects, educates resources, partners with all testing teams engaged, and analyzes reporting and assembled data to define problems
+ Manages and directs project parameters, costs, project testing execution, resource allocation, and cost/benefit analysis
+ Partners with operations management on creating project impact and providing direction and guidance to internal teams
+ Coordinates development of key project deliverables in partnership with various key internal and external business partners
+ Manages and leads the execution of multiple and often competing priorities to meet deadlines and adhere with policies and procedures
+ Establishes project status routines and tracks critical path deadlines and overall business measures for success
+ Oversees defect resolution and roadblock clearing efforts to enable successful completion of testing
**Skills:**
+ Attention to Detail
+ Critical Thinking
+ Customer and Client Focus
+ Prioritization
+ Risk Management
+ Active Listening
+ Coaching
+ Collaboration
+ Performance Management
+ Planning
+ Business Case Review
+ Change Management
+ Conflict Management
+ Process Mapping
+ Project Management
**Line of Business Job Description**
We have an exciting opportunity for a Senior Change Manager to join our Global AML Operations (GAO) Change & Transformation team. The Senior Change Manager will manage material change initiatives that impact GB & GM AML Refresh & AML Onboarding Operations. This position will be accountable for the management of the project life cycle, from initiation through implementation. The Change Manager will be responsible for key project routines and artefacts and will work directly with the program manager and with senior management of the impacted operations function to set strategic direction of the projects. We are looking for a strong leader with the right level of experience, ability to challenge and influence stakeholders, and with excellent analytical skills, critical thinking, and process improvement mind-set.
**Responsibilities:**
+ Manages key project routines (such as working groups) and artefacts (such as delivery plan, risk & issue log)
+ Coordinates and directs the work efforts functionally aligned to the project
+ Adheres to Bank of America's Global Change Standards and follows the delivery framework established by the overarching Program of work
+ Represents the health and status of the project to the change executive and senior stakeholders
+ Partners with sponsors to support and maintain momentum of project delivery
+ Ensures stakeholder engagement and keeps them informed of progress
+ Identifies, manages and escalates project risks & issues
+ Manages project scope and timeline
+ Communicates, influences, and negotiates both vertically and horizontally to leverage necessary resources
+ Drives change governance and change control
+ Ensures clearly defined responsibilities and accountabilities for key project roles
+ Chairs working groups and other forums as required
**Requirements:**
+ At least 5 years of project/program management experience
+ Excellent project management skills, including the ability to prioritize work and meet deadlines
+ Ability to identify and propose the tasks & deliverables that will be necessary to achieve the desired outcome
+ Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes
+ Ability to manage and communicate with stakeholders
+ Knowledge of structured project management methods
+ Requires an in-depth knowledge of the bank and overall operations environment
+ Ability to challenge and influence stakeholders at senior levels
+ Ability to lead cross-functional workgroups and champion initiatives
+ Competent with MS products: Word, Excel, PowerPoint, Project, and Visio
+ Strong presentation development skills
**Desired Skills:**
+ Prior experience in Global Operations and/or AML processes desirable
+ Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
+ Excels in working among diverse viewpoints to determine the best path forward
+ Excellent verbal and communications skills. Provide clear, concise direction to the broader team while delivering comprehensive status to senior executives or project champions
+ Creativity - able to look at a problem from a new perspective and to develop new ideas and solutions
+ Self-starter who can take ambiguous information and drive to logical outcomes while constantly challenging the status quo
+ Commitment to challenging the status quo and promoting positive change
+ Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world.
+ Experience working in a global environment
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
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Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.