Technical Support Associate jobs at Amneal Pharmaceuticals - 134 jobs

Company Navitus About Us Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other._____________________________________________________________________________________________________________________________________________________________________________________________________________. Current associates must use SSO login option at ************************************ to be considered for internal opportunities. Pay Range USD $98,000.00 - USD $123,000.00 /Yr. STAR Bonus % (At Risk Maximum) 5.00 - Salaried Non-Management except pharmacists Work Schedule Description (e.g. M-F 8am to 5pm) M-F from 8am to 5pm Central and additional hours as business needs require Remote Work Notification ATTENTION: Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming. Overview Join us as the HR Business Partner for our Technology division and help shape one of the fastest‑moving parts of our organization. You'll partner directly with tech leaders using your experience supporting HR processes with IT and technical divisions to solve real people challenges, build high‑performing teams, and drive meaningful change. This is an addition to headcount for our organization. We're looking for a proactive, HRBP who shows up as a true partner with our IT and technical Operations team. This is someone who can navigate complexity, move quickly, and balance strategic thinking with hands‑on execution. If you thrive in dynamic environments and have experience working alongside the IT and Technical space and love working shoulder‑to‑shoulder with business leaders and HR colleagues to make an impact, this role is for you. The Human Resources Business Partner (HRBP) serves as a strategic partner to business leaders, aligning HR strategies with business objectives to drive organizational performance. The HRBP provides expert guidance in areas such as workforce planning, talent management, associate relations, organizational development, and change management. This role acts as a consultant to management on human resource-related issues while serving as an associate champion and change agent. The HRBP will provide HR guidance, analyze metrics, resolve associate relations issues, and work with management to improve work relationships and productivity. The HRBP provides consultation to assigned business units and/or functional areas to formulate partnerships across the HR function, working to deliver value-added service to management and associates that reflect the business objectives of the organization. This role will be responsible for delivering all HR services leveraging other HR experts as appropriate for the full associate lifecycle, including recruiting, selection, onboarding, engagement, development, performance management, rewards, and offboarding. Responsibilities HRBP supporting the Business, Operations, and Technology (BOT) Division Strategic Alignment: Working with the IT side of the business means strategies can shift rapidly. The HRBP must be highly adaptable, able to quickly adjust HR processes to support evolving organizational needs. Talent Acquisition and Recruitment: Supporting the IT discipline requires close collaboration with hiring managers to identify talent needs, craft job descriptions, and develop effective recruitment strategies, both with direct hire and also temps/contractors to ensure we have dynamic solutions for planned and urgent, unique needs. The HRBP should also be prepared to design or review the Associate Value Proposition (AVP) to attract top technology talent. Associate Development and Training: The IT landscape evolves quickly. The HRBP shares responsibility for identifying skill gaps and implementing training and development programs to upskill associates. They must also ensure associates have access to the necessary resources and opportunities to grow. Performance Management: IT leaders are often highly skilled in their technical domains but may need support in leadership fundamentals. The HRBP plays a key role in guiding them on setting performance expectations, conducting regular reviews, and addressing performance issues effectively. Associate Engagement and Retention: IT departments face intense competition for talent. The HRBP must help foster a positive work environment, address associate concerns, and develop retention strategies to keep valuable technology professionals engaged and committed to the organization. Understanding of Capital Projects: The HRBP should understand the strategies in play, what planned needs need to be fulfilled, and what we are planning for. Additionally: Partner with business leaders to develop and implement HR strategies that support business goals. Provide guidance and support on organizational design, workforce planning and talent development planning to support the business strategy and organizational goals. Lead and support performance management, succession planning, and associate engagement initiatives. Lead performance improvement and support with divisional leadership to ensure alignment with company performance policy, practices, and standards and provide leadership training to support positive performance measures. Manage complex associate relations issues, conduct effective, thorough, and objective investigations and ensure compliance with policies, procedures, and laws. Collaborate with Centers of Excellence (COE) such as Talent Acquisition, Total Rewards, Learning and Development and HR Generalists to achieve company and business unit initiatives and needs. Analyze HR metrics and trends to develop solutions, programs, and policies in partnership with the HR COE Leadership. Develops and analyzes data to guide business leaders in planning and execution of people related strategies. Drive change management initiatives and foster a culture of continuous improvement ensuring success. Proactively challenge the status quo and / or innovative ideas to ensure decisions are consistent with organizational standards, policy, and culture. Coach and develop managers on effective leadership and people management practices. Serves as a member of the leadership team for assigned business units and functions. Consults with Leadership to provide HR guidance, policy interpretation, coaching, and partnership to resolve associate relations, drive engagement and performance, and effectiveness in talent selection. Works closely with management and team members to improve work relationships, build morale, and increase productivity and retention. Collaborate with HR COE Leadership to ensure efficient and effective hiring, onboarding, and offboarding of staff. Maintains in-depth knowledge of legal requirements related to day-to-day management of associates, reducing legal risks, and ensuring regulatory compliance. Partners with legal counsel as needed/required. Partners with HR Leadership on people-focused communication and implementation of initiatives and services. Identifies training needs for assigned business units and functions and provides individual leadership coaching as needed. Other duties as assigned. Qualifications • Education: Bachelor's degree in human resource management or business-related discipline or equivalent experience required. • Certification/Licenses: SHRM-CP, SHRM-SCP, PHR or SPHR is preferred. • Experience: o 5 years of progressive HR experience with at least 2 years in a business partner or consultative role required. o Prior experience supporting BOT functions, specifically IT o Strong knowledge of employment laws and HR best practices. o Proven ability to influence and build strong relationships with stakeholders at all levels. o Project management experience with the ability to manage multiple projects and priorities in a dynamic environment preferred. o Familiarity with data analytics and HR metrics. o Knowledge of general human resource programs, policies, and procedures related to employee relations, recruitment, compensation, benefits, leave administration, EEO/AAP administration, understanding of state and federal laws related to employment practice strongly desired. Location : Address Remote Location : Country US

Who is ScriptPro? Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you'll be part of a dynamic team that's at the cutting edge of technology, creating solutions that make a real difference in people's lives. ScriptPro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada. As a technical support professional in ScriptPro's Customer Service department you'll constantly learn about new products and systems. No two days are the same, every day brings new challenges and opportunities to solve problems in a fast-paced environment. You'll troubleshoot and resolve technical issues related to software and hardware systems. This team equips our analysts with the tools and knowledge to make decisions and resolve issues on the first call. Job Summary: The bilingual Technical Support Analyst is responsible for responding to inbound customer service calls to provide remote support problem resolution with the highest level of professionalism and courtesy. Responsible for opening service requests in a ticketing system that allows for organizing, tracking, and escalating of customer inquiries that range from general “how to” questions to more advanced technical issues. The Technical Support Analyst may also assist with customer support projects and/or research projects, as needed. This is a remote work from home position regardless of location. There will be required 3 week onsite training at our headquarters in Mission, KS. Reporting Relationship: Supervisor, Technical Support Shift: Thursday through Saturday 9:30 am-8:00 pm CST. This is a remote position available to candidates from the United States and Canada. Regular, punctual, and predictable attendance is an essential function of every job at ScriptPro. Scope of the Role: Analyze, troubleshoot, maintain, and repair ScriptPro systems, hardware, and computer peripherals Maintain, upgrade, or replace software systems and provide hardware support Support and maintain user account information including rights, security, and systems groups Maintain progressive knowledge of ScriptPro systems Perform other duties as assigned Required Qualifications: Requires a minimum of an Associate's degree in an engineering or technology related field or a Bachelor's degree or equivalent, or 2 years of related experience Proficient in French Basic Windows OS Knowledge (XP/7/10/11) Requires working knowledge of desktop and peripheral troubleshooting Preferred familiarity with a ticketing or service desk software application and SLA driven resolution times Problem solving and analytical skills Positive attitude, drive and tenacity Excellent customer service skills Excellent written and verbal communication skills Ability to multitask with varying priorities and attention to detail All candidates must possess a valid driver's license and be willing to travel by air for work-related duties if located outside the area Preferred Skills: Knowledge of ScriptPro systems Experience in pharmacy Remote Work Requirements: Must have high-speed reliable internet access with a hard-wired connection Must have a distraction free home office workspace Must be willing to participate in video virtual meetings (camera on) Compensation and Benefits: The compensation range for this role has been established at $24.00 hourly or $50K annually. We also offer $2.50/hour in leu of benefits for Canadian employees. The final agreed-upon compensation is based on a number of factors, including but not limited to: individual education, qualifications, skills, prior work experience, competencies, and geographic work location. The above compensation range represents the Company's good faith and reasonable estimate of the range of possible compensation at the time of posting. At ScriptPro, we believe that our employees are our greatest asset. That's why we are committed to fostering a workplace that prioritizes and enhances your personal well-being. Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program Employment Conditions: It is ScriptPro's policy to run a comprehensive background check post job offer and you must be able to obtain Department of Defense security clearance after date of hire. See Standard Form 85 to preview requirements. This position includes responsibilities for ensuring compliance with cybersecurity and privacy policies to support the safeguarding sensitive data, including personally identifiable information (PII) and Protected Health Information (PHI). Completion of annual cybersecurity and privacy awareness training is required, as the role aligns with the organization's security posture and risk management practices. All duties are defined in accordance with standardizations to ensure consistency and accountability of the policies. Working Conditions: Requires routine use of standard equipment and extended computer use. Candidates must be able to sit, use hands and fingers, and occasionally lift, squat, stoop, bend, and reach. Problem-solving, practical learning, and instruction interpretation skills are essential. ScriptPro appreciates the unique qualities of each team member, and as an Equal Opportunity employer, does not discriminate on the basis of race, color, religion, national origin, sex, pregnancy, age, disability, genetic information, veteran status, or any other legally protected status. The company utilizes internal resources for sourcing and filling positions, but when external assistance is needed, will engage only with pre-approved, contracted agency partners. The company does not offer visa sponsorships, and all applicants must have legal authorization to work in the United States. Please visit ***************** to learn more about the mission of our company. ________________________________________________________________________ Titre du poste: Analyste en soutien technique - Bilingue/Francais Qui est ScriptPro? Imaginez travailler dans un endroit où l'innovation rencontre l'impact, et où chaque jour apporte de nouvelles occasions de révolutionner l'industrie pharmaceutique! Chez ScriptPro, vous ferez partie d'une équipe dynamique à la fine pointe de la technologie, créant des solutions qui font une réelle différence dans la vie des gens. ScriptPro développe, vend et soutient la robotique et les services de pointe dans des milliers d'établissements pharmaceutiques aux États-Unis et au Canada. En tant que professionnel du soutien technique au service à la clientèle de ScriptPro, vous apprendrez constamment à connaître de nouveaux produits et systèmes. Aucun jour ne se ressemble, chaque jour apporte de nouveaux défis et occasions de résoudre des problèmes dans un environnement rapide. Vous allez dépanner et résoudre des problèmes techniques liés aux systèmes logiciels et matériels. Cette équipe équipe nos analystes des outils et des connaissances nécessaires pour prendre des décisions et résoudre les problèmes dès le premier appel. Résumé du poste: L'analyste bilingue du soutien technique est responsable de répondre aux appels entrants du service à la clientèle afin d'assurer la résolution des problèmes de soutien à distance avec le plus haut niveau de professionnalisme et de courtoisie. Responsable d'ouvrir les demandes de service dans un système de billetterie qui permet d'organiser, de suivre et d'escalader les demandes des clients, allant des questions générales « comment faire » à des questions techniques plus avancées. L'analyste du soutien technique peut également aider sur des projets de soutien à la clientèle et/ou des projets de recherche, selon les besoins. C'est un poste de télétravail, peu importe l'emplacement. Il y aura une formation obligatoire sur place de 3 semaines à notre siège social à Mission, KS. Relation de rapport: Superviseur, soutien technique Quart: du jeudi au samedi de 9 h 30 à 20 h CST. Il s'agit d'un poste à distance accessible aux candidats des États-Unis et du Canada. La présence régulière, ponctuelle et prévisible est une fonction essentielle de chaque emploi chez ScriptPro. Portée du poste: Analyser, dépanner, maintenir et réparer les systèmes, le matériel et les périphériques informatiques ScriptPro Maintenir, mettre à jour ou remplacer les systèmes logiciels et fournir un support matériel Soutenir et maintenir les informations des comptes utilisateurs, y compris les droits, la sécurité et les groupes systèmes Maintenir une connaissance progressive des systèmes ScriptPro Accomplir d'autres tâches assignées Qualifications requises: Exige au minimum un diplôme d'associé dans un domaine lié à l'ingénierie ou à la technologie, ou un baccalauréat ou équivalent, ou 2 ans d'expérience connexe Maîtrise du francais Connaissances de base sur le système d'exploitation Windows (XP/7/10/11) Nécessite une connaissance pratique du dépannage des ordinateurs de bureau et des périphériques Une familiarité privilégiée avec une application logicielle de billetterie ou de service et des délais de résolution basés sur le SLA Compétences en résolution de problèmes et analytique Attitude positive, détermination et ténacité Excellentes compétences en service à la clientèle Excellentes compétences en communication écrite et orale Capacité à faire plusieurs choses à la fois avec des priorités variées et une attention aux détails Tous les candidats doivent posséder un permis de conduire valide et être prêts à voyager par avion pour des tâches liées au travail s'ils se trouvent à l'extérieur de la région Compétences préférées: Connaissance des systèmes ScriptPro Expérience en pharmacie Exigences pour le télétravail: Doit avoir un accès Internet fiable à haute vitesse avec une connexion filaire Besoin d'un espace de travail à domicile sans distractions Doit être prêt à participer à des réunions vidéo virtuelles (caméra allumée) Rémunération et avantages: La fourchette de rémunération pour ce poste a été établie à 24,00 $ par heure ou 50 000 $ par année. Nous offrons également 2,50 $/heure de prestations pour les employés canadiens. La rémunération finale convenue est basée sur plusieurs facteurs, incluant, mais sans s'y limiter : l'éducation individuelle, les qualifications, les compétences, l'expérience professionnelle antérieure, les compétences et le lieu de travail géographique. La fourchette de rémunération ci-dessus représente la bonne foi et l'estimation raisonnable de la fourchette de rémunération possible par la Compagnie au moment de la publication. Chez ScriptPro, nous croyons que nos employés sont notre plus grand atout. C'est pourquoi nous nous engageons à favoriser un milieu de travail qui priorise et améliore votre bien-être personnel. Congé payé (PTO), congé parental, neuf (9) jours fériés payés, heures de bénévolat payées, Programme d'aide aux employés Conditions d'emploi: La politique de ScriptPro est de faire une vérification complète des antécédents après l'offre d'emploi et vous devez être en mesure d'obtenir une habilitation de sécurité du Département de la Défense après la date d'embauche. Consultez le formulaire standard 85 pour un apercu des exigences. Ce poste inclut la responsabilité d'assurer le respect des politiques de cybersécurité et de confidentialité afin de soutenir la protection des données sensibles, y compris les renseignements personnels identifiables (IPI) et les renseignements de santé protégés (PHI). Une formation annuelle sur la cybersécurité et la sensibilisation à la vie privée est requise, car le rôle correspond à la posture de sécurité de l'organisation et aux pratiques de gestion des risques. Toutes les tâches sont définies conformément aux normalisations afin d'assurer la cohérence et la responsabilité des politiques. Conditions de travail: Nécessite une utilisation régulière de l'équipement standard et une utilisation prolongée de l'ordinateur. Les candidats doivent être capables de s'asseoir, d'utiliser les mains et les doigts, et occasionnellement soulever, s'accroupir, se pencher, se pencher et tendre la main. Les compétences en résolution de problèmes, en apprentissage pratique et en interprétation pédagogique sont essentielles. ScriptPro apprécie les qualités uniques de chaque membre de l'équipe et, en tant qu'employeur offrant l'égalité des chances, ne fait aucune discrimination fondée sur la race, la couleur, la religion, l'origine nationale, le sexe, la grossesse, l'âge, le handicap, l'information génétique, le statut de vétéran ou tout autre statut protégé par la loi. L'entreprise utilise des ressources internes pour la recherche et la poursuite des postes, mais lorsqu'une assistance externe est nécessaire, elle ne collabore qu'avec des partenaires d'agence préapprouvés et contractés. L'entreprise n'offre pas de parrainage de visa, et tous les demandeurs doivent avoir une autorisation légale pour travailler aux États-Unis. Veuillez visiter ***************** pour en savoir plus sur la mission de notre entreprise.

Role Description The Diagnostics Technical Specialist (DTS) provides onsite support to veterinary clinics, laboratory research, and veterinary academic settings and are responsible for the overall business health and customer satisfaction of their assigned territories. The specialist will be involved in all phases of the onsite support process with emphasis on selling Dx solutions, diagnostics implementation, workflow improvements, and increasing utilization of diagnostic products. Their purpose is to align with key clinics and hospitals with all aspects of aligned SOP pull through, implementation, training, operation, applications, and problem resolution on all veterinary diagnostics products. Anticipated travel within assigned territory as required (up to 80%). Typically works standard business hours, Monday through Friday. New hire initial trainings will be held in Union City, CA; Malvern, PA; & Parsippany, NJ. National sales & training meetings as well as regional sales meetings will be scheduled in advance and will require out of state travel. Responsibilities: Responsible for the success of the relationship with assigned clinics in order to achieve the goals and objectives identified by the customer and company to improve utilization, increase adoption, and minimize implementation time of diagnostic products. Responsible for identifying, quantifying, qualifying, tracking, and evaluating clinic pain points; and, for facilitating, developing, designing and implementing clinic workflow processes that improve overall customer experience with diagnostic products. Responds to requests for onsite technical support, providing prompt and accurate technical assistance, troubleshooting, and resolution of complex system problems for veterinary clinics, laboratory research, and veterinary academic settings. Provides clinics with guidance, instruction, and training on the product line to increase productivity and performance through formal and informal presentations. Provides post sale product installation and validation, applications and operations training. Completes daily activity documentation, including detailed reports after customer visits, by collecting, analyzing and summarizing all available information including detailed satisfaction information. Must possess superb customer service skills, be able to work independently, make appropriate decisions with accuracy, timeliness, and complete follow-through. Must understand general veterinary clinic operations including but not limited to diagnostic applications, financial limitations, training requirements, and workflow processes. Must have the ability to create and deliver training presentations clearly and effectively in both formal and informal environments. Works closely with the Area Business Manager (ABMs) and Diagnostic Solutions Consultant (DSCs) to provide appropriate customer service in a team approach. Works with the ABM and DSC teams to identify and report opportunities for additional analyzers in customer accounts as well as new opportunities through referrals from existing customers. Ability to safely lift and move 60 lbs. Knowledge, Skills, Ability Requirements: Computer skills (i.e. Microsoft Office, Excel, Adobe) At least one year of experience working in a clinical setting. Basic knowledge of animal disease states preferred. Knowledge of diagnostic products, instrumentation, and clinic processes Candidate must possess an analytical mindset and demonstrable critical thinking skills Must have the availability and willingness to travel up to 80% of work week and flexible to accommodate customer visit requests. This position requires travel to multiple locations within the US and Canada. Typically works standard business hours, Monday through Friday. May be required to travel on a Sunday to be at a customer location Monday morning. Bilingual, Spanish or French is a plus Qualifications (Training, Education, & Prior Experience): Position requires an Associate degree with a bachelor's degree preferred or equivalent experience. A degree from a Veterinary Technology Program preferred Credentialed Veterinary Technician preferred Full time RegularColleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at ********************************** to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at ********************** site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.

Build your best future with the Johnson Controls team! As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! What we offer Competitive salary Paid vacation/holidays/sick time- 15 days of vacation first year Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one! Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy What you will do Johnson Controls is hiring! Our Tier II Chiller Product Technical Support Engineer provides technical support to the Field Sales & Service organization in a consistent manner across all chiller product offerings based out of our New Freedom, PA, location. This role can be remote for anyone based in the US. How you will do it Provide day-to-day technical support for chiller products to Field Sales & Service organization on a global basis via call tree, email, site visits with a primary focus on the Americas Accountable to create and maintain technical service bulletins, service letters, and updates to the Solutions Database that meets and or exceeds internal and external customer expectations. Accountable for timely and high quality product service literature Supports regional territories for escalated chiller technical support cases, warranty claims in a timely and consistent manner to facilitate data mining by; product, failed component, defect, and responsibility. Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced. Product Technical Support Engineer III provides technical support and interacts with service branch leadership regularly to drive improvements at the branch level. They will support key customer accounts as a technical resource to the branches. Must be participative in the quest to educate other JCI associates in technical discussions on why a failure mode exists and the impact to the equipment and customer. Must be proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on BE equipment Manages Technical Escalations from Tier I To develop and maintain " a customer for life" we may provide technical support to on-site audits of BE plants, suppliers, and customer sites. What we look for Required Must be able to travel up to 20% Bachelor's degree in engineering or a related Technical/Scientific field required and a minimum of 10 years of technical experience with a knowledge of HVAC&R products. Analyze and solve complex product system problems. Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail. Proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on Chiller products, specifically air-cooled chillers. HIRING SALARY RANGE: $100,000 - $134,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at ***************************************** Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

The IT Helpdesk Technician provides technical support to agency staff, addressing information technology needs, troubleshooting issues, and resolving service requests. The Technician works closely with the IT team to resolve technical challenges, support Microsoft 365 applications, and assist with ongoing IT projects. Why AACI? Paid Holidays, Vacation, and Sick time. Comprehensive benefits, including Health Plan Options (95% premium coverage). 403(b) Retirement Plan with match. Free Headspace mindfulness app access. Eligibility for State Loan Forgiveness Program. Duties and responsibilities Provide first point of contact for IT support requests via phone, email, and in-person. Troubleshoot and resolve hardware, software, and network issues; perform password resets, system configurations, and software installations. Provide user support for Microsoft 365 applications, including Teams, SharePoint, and OneDrive. Monitor system performance, apply updates and patches, and assist with routine maintenance and hardware repairs. Create, manage, and disable user accounts in Active Directory, Azure AD, and other systems as needed. Prepare and configure devices for new staff; maintain IT asset inventory and equipment records. Document support procedures and solutions to common problems. Support IT security efforts, including MFA, phishing awareness, and basic security enhancements. Collaborate with IT staff on projects such as system upgrades, software rollouts, and infrastructure improvements. Complete other duties and related projects as assigned. Qualifications Demonstrated ability to effectively perform the responsibilities outlined above. Education & Experience: One year or more of work experience in IT support, help desk, or a related role in a Windows environment. Experience with Active Directory, password resets, and user permissions. Experience diagnosing and resolving common IT issues. Knowledge, Skills, & Abilities: Basic knowledge of operating systems (Windows or mac OS). Familiarity with computer hardware, peripherals, and troubleshooting methods. Understanding of IT security practices, including MFA and phishing awareness. Proficiency with Microsoft 365 applications (Teams, SharePoint, OneDrive). Effective communication and customer service skills with a user-focused approach. Ability to adapt to new technologies and processes. Ability to maintain security and confidentiality Competencies: Ability to communicate well with people of diverse cultural professional and experiential background. Ability to establish and maintain effective work relationships as part of a multi-disciplinary team. Working conditions Work is conducted in an office environment and within a clinic setting, in the community. Occasional evenings and weekend work is required. Physical requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to talk and hear. The employee is required to sit for long periods of time; see to utilize a computer screen; frequently use hands; and reach with hands and arms for activities such as keyboarding. AACI is an Equal Opportunity Employer

If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story - consider joining us at Neighborhood! As an Information Technology Technician, you will provide an important service supporting employees with software application and hardware technical issues with an efficient, effective and thorough customer support approach. All this while maintaining a mindset of efficiency and security of the organization from a technical point of view. About the Role: As an Information Technology Technician, kindness and clarity are key as you use your customer service skills in employee interactions. You'll collaborate with other team members to help ensure a smooth flow for the day. Responsibilities include: * Provide First Level support for helpdesk caller requests including: troubleshooting, escalation up to and including resolution. * Multi-task customer calls, e-mails, IT security user provisioning and data center operations. * Document calls in incident management software for detailed tracking and reporting. * Monitor system wide alerts, downtimes and advisories, document and escalate to the appropriate support team by providing notification, updates and resolution as required. * Use remote access tools for troubleshooting and resolution of technical issues. * Support inventory tracking of IT assets. * Support VOIP telephone systems. * Manage software licensing and upgrades. * Work with third party IT vendors as needed. * Perform equipment repair and replacement of IT components. * Assist in the diagnosis and resolution of software problems. In this position you will not be based at one site and will travel to all Neighborhood sites regularly. What it's Like to Work at Neighborhood: The top three words employees say describe the work environment are: teamwork, supportive and kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned "finalist" distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other's ideas, and see opportunities to innovate and find solutions when challenges arise. Education and Skills to be an IT Technician: * High school diploma or equivalent required AND two (2) years of help desk call center, customer service, or application support experience required OR * Associate degree or certificate of course completion in a technical related field OR two (2) years of help desk call center, customer service, or application support experience required. * CompTIA A+ Certification, Cisco CCNA, HDI Help Desk Technician, Microsoft Certified Professional, or Microsoft Certified Systems Engineer preferred but not required. * Knowledge of Athena Electronic Medical Record application (or other EHR), enterprise application software or database support experience preferred. * Knowledge of Microsoft Windows and user interfaces required. * Kindness: you treat each person with respect and compassion, valuing each person's story * Resiliency: you see opportunities to innovate and find solutions when challenges arise * Teamwork: you are open to others' unique perspectives, and will collaborate to meet shared goals Must be available to work any shifts Monday-Friday between 7:45 a.m. and 8:00 p.m. What We Offer: Compensation: Starting rate $22.25 per hour. Benefits: You'll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays. About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person's ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We're working toward a Western New York where all enjoy their highest level of health and wellbeing. Neighborhood Health Center is an equal opportunity employer.

Role Overview & Key Functions: If you want to do something that matters, this work matters. Patients drive our passion to pioneer novel cancer therapies. That's why we've built an environment centered around support, flexibility, and a shared mission. Creating and delivering medicine for cancer can only be done through focus, dedication, and heart. We hire exceptional people and trust each other to work in whatever way lets us, be us - whether that's onsite, from home, or anywhere in between. Our summer intern program, which will run from May 25th - Aug 7th, allows students to gain real world work experience in a high energy, collaborative work culture. Role Overview & Key functions: Overview We are seeking a motivated and detail-oriented Finance / IT Intern to support a broad range of financial and operational activities across FP&A, accounting/close, accounts payable, and IT/finance systems research. This role offers unique visibility into the finance function of a growing biotech organization and includes opportunities to work directly with the CFO on strategic and ad hoc projects. The ideal candidate is analytical, proactive, eager to learn, and comfortable working with financial data, systems, and cross-functional partners. Key Responsibilities Financial Planning & Analysis (FP&A) Assist with preparation of monthly and quarterly financial forecasts. Update financial models, templates, and dashboards as needed. Help compile data for executive presentations and board materials. Accounting & Close Support Assist with monthly close activities such as accrual preparation, journal entry support, and data reconciliation. Help gather and organize supporting documentation for account reconciliations. Accounts Payable (AP) & Operational Finance Help maintain AP aging schedules and follow up on outstanding items. CFO & Special Projects Conduct research, financial analysis, and benchmarking for CFO-driven strategic initiatives. Assist in preparing materials for senior leadership meetings and special reviews. Take on ad hoc assignments that require strong problem-solving and data analysis skills. IT & Systems Support (Finance-Focused) Research AI tools, automation solutions, and efficiency technologies relevant to finance processes. Evaluate budgeting, forecasting, and planning system options; assist with vendor comparison and ROI analysis. Support preliminary research for potential upgrades to financial general ledger systems (e.g., workflows, integrations, cost structures). Help document requirements, summarize findings, and make recommendations to the IT team, the CFO and Finance team. Candidate profile & Qualifications You are either currently enrolled in college or you are a recent college graduate You have a strong interest in life sciences and are passionate about giving patients with cancer a chance to enjoy more of life's precious moments. You feel a strong connection with our ICARE values (Innovation, Courage, Alignment & Accountability, Resilience, and Energy) You demonstrate enthusiasm for learning and a commitment to career development Candidate Profile & Requirements: Must be able to complete the Karyopharm Internship Program 27 May - 08 Aug 2025 Currently enrolled high school or college (bachelor's program) student Student must be returning to school in the Fall Term. Must have a minimum GPA of 3.0 Must be highly organized and have the ability to work in independently and collaboratively as a team Clear, concise verbal & written communication Pay for internships ranges from $22 to $30 per hour, depending on the student's academic level (e.g., Bachelor's, Master's) and year in school. Our Value Proposition: At Karyopharm, we live and demonstrate our ICARE values every day! Check out our Culture Video!

If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story - consider joining us at Neighborhood! As an Information Technology Technician, you will provide an important service supporting employees with software application and hardware technical issues with an efficient, effective and thorough customer support approach. All this while maintaining a mindset of efficiency and security of the organization from a technical point of view. About the Role: As an Information Technology Technician, kindness and clarity are key as you use your customer service skills in employee interactions. You'll collaborate with other team members to help ensure a smooth flow for the day. Responsibilities include: Provide First Level support for helpdesk caller requests including: troubleshooting, escalation up to and including resolution. Multi-task customer calls, e-mails, IT security user provisioning and data center operations. Document calls in incident management software for detailed tracking and reporting. Monitor system wide alerts, downtimes and advisories, document and escalate to the appropriate support team by providing notification, updates and resolution as required. Use remote access tools for troubleshooting and resolution of technical issues. Support inventory tracking of IT assets. Support VOIP telephone systems. Manage software licensing and upgrades. Work with third party IT vendors as needed. Perform equipment repair and replacement of IT components. Assist in the diagnosis and resolution of software problems. In this position you will not be based at one site and will travel to all Neighborhood sites regularly. What it's Like to Work at Neighborhood: The top three words employees say describe the work environment are: teamwork, supportive and kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned “finalist” distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other's ideas, and see opportunities to innovate and find solutions when challenges arise. Education and Skills to be an IT Technician: High school diploma or equivalent required AND two (2) years of help desk call center, customer service, or application support experience required OR Associate degree or certificate of course completion in a technical related field OR two (2) years of help desk call center, customer service, or application support experience required. CompTIA A+ Certification, Cisco CCNA, HDI Help Desk Technician, Microsoft Certified Professional, or Microsoft Certified Systems Engineer preferred but not required. Knowledge of Athena Electronic Medical Record application (or other EHR), enterprise application software or database support experience preferred. Knowledge of Microsoft Windows and user interfaces required. Kindness: you treat each person with respect and compassion, valuing each person's story Resiliency: you see opportunities to innovate and find solutions when challenges arise Teamwork: you are open to others' unique perspectives, and will collaborate to meet shared goals Must be available to work any shifts Monday-Friday between 7:45 a.m. and 8:00 p.m. What We Offer: Compensation: Starting rate $22.25 per hour. Benefits: You'll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays. About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person's ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We're working toward a Western New York where all enjoy their highest level of health and wellbeing. Neighborhood Health Center is an equal opportunity employer.

If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story - consider joining us at Neighborhood! As an Information Technology Technician, you will provide an important service supporting employees with software application and hardware technical issues with an efficient, effective and thorough customer support approach. All this while maintaining a mindset of efficiency and security of the organization from a technical point of view. About the Role: As an Information Technology Technician, kindness and clarity are key as you use your customer service skills in employee interactions. You'll collaborate with other team members to help ensure a smooth flow for the day. Responsibilities include: * Provide First Level support for helpdesk caller requests including: troubleshooting, escalation up to and including resolution. * Multi-task customer calls, e-mails, IT security user provisioning and data center operations. * Document calls in incident management software for detailed tracking and reporting. * Monitor system wide alerts, downtimes and advisories, document and escalate to the appropriate support team by providing notification, updates and resolution as required. * Use remote access tools for troubleshooting and resolution of technical issues. * Support inventory tracking of IT assets. * Support VOIP telephone systems. * Manage software licensing and upgrades. * Work with third party IT vendors as needed. * Perform equipment repair and replacement of IT components. * Assist in the diagnosis and resolution of software problems. In this position you will not be based at one site and will travel to all Neighborhood sites regularly. What it's Like to Work at Neighborhood: The top three words employees say describe the work environment are: teamwork, supportive and kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned "finalist" distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other's ideas, and see opportunities to innovate and find solutions when challenges arise. Education and Skills to be an IT Technician: * High school diploma or equivalent required AND two (2) years of help desk call center, customer service, or application support experience required OR * Associate degree or certificate of course completion in a technical related field OR two (2) years of help desk call center, customer service, or application support experience required. * CompTIA A+ Certification, Cisco CCNA, HDI Help Desk Technician, Microsoft Certified Professional, or Microsoft Certified Systems Engineer preferred but not required. * Knowledge of Athena Electronic Medical Record application (or other EHR), enterprise application software or database support experience preferred. * Knowledge of Microsoft Windows and user interfaces required. * Kindness: you treat each person with respect and compassion, valuing each person's story * Resiliency: you see opportunities to innovate and find solutions when challenges arise * Teamwork: you are open to others' unique perspectives, and will collaborate to meet shared goals Must be available to work any shifts Monday-Friday between 7:45 a.m. and 8:00 p.m. What We Offer: Compensation: Starting rate $22.25 per hour. Benefits: You'll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays. About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person's ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We're working toward a Western New York where all enjoy their highest level of health and wellbeing. Neighborhood Health Center is an equal opportunity employer.

Job Description At First Step House, "We help people build lives of meaning, purpose, and recovery," and we are dedicated to this mission. We are hiring a part time IT Support Technician in Salt Lake City, Utah!! The Helpdesk Technician provides frontline technical support to end-users across the organization, ensuring reliable and efficient use of hardware, software, and network resources in day-to-day operations. This entry-level role is ideal for a Computer Science student seeking hands-on experience while completing their degree or new Information Technology professionals. The technician plays a critical role in minimizing user downtime, resolving issues quickly and courteously, and enabling employees to focus on their core responsibilities, directly contributing to overall organizational productivity and employee satisfaction. Salary: $26.18 - $28.85 per hour Schedule: Friday - Saturday | 8 AM - 5 PM Our full-time benefits include: Robust paid time off program with enhanced benefits as you grow with us 15 paid holidays annually, including your birthday 401(k) employer matching (up to 5%) Opportunity for annual merit increase and annual bonus Medical, Dental, Vision, Life Insurance Education and Experience: Previous helpdesk, technical support, or IT-related internship experience preferred but not required CompTIA A+, Network+, Microsoft 365 Fundamentals, or similar certification preferred but not required Requirements: Must have strong interpersonal skills, including the ability to listen carefully, explain technical concepts in simple terms, and maintain a positive attitude with frustrated users Must have excellent verbal and written communication skills Must be organized, able to follow instructions precisely, and manage time effectively Must have the ability to work accurately under pressure with high attention to detail Must have working knowledge of Microsoft 365 suite and basic Active Directory/Entra ID administration Must understand core networking concepts (TCP/IP, DNS, DHCP, Wi-Fi, VPN, VLAN, ACLs, etc.) Must be comfortable learning and using ticketing systems, remote-support tools, and basic diagnostic utilities Duties include but not limited to: Provide prompt and professional first-level technical support via phone, email, chat, ticketing system, or in-person for hardware, software, and connectivity issues Troubleshoot and resolve common end-user problems on Windows and IOS devices (e.g., slow performance, application errors, peripheral issues) Assist users with Microsoft 365 applications and services (Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint, etc.) Perform basic user administration in Microsoft 365 Admin Center and Active Directory/Entra ID (create accounts, reset passwords, assign licenses, manage groups) Diagnose and fix basic networking issues including wired/wireless connectivity, VPN, printer setup, IP conflicts, and DNS/DHCP problems Accurately log, track, update, and close support tickets in the organization's ticketing system Escalate complex or unresolved issues to senior IT staff while keeping users informed of progress Create and maintain simple knowledge-based articles and user self-help guides Assist with new user onboarding (equipment setup, account creation, orientation to tools, troubleshooting) For more information about our non-profit organization, you can visit our website at ********************** For more details on testimonials, simply follow the link below and scroll to the bottom. **************************************************** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. Job Posted by ApplicantPro

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey. Founded in 2013, Cresco Labs' mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis. At Cresco Labs, we aim to revolutionize and lead the nation's cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism. If you're interested in joining our mission, click the below links to join our team today! MISSION STATEMENT At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to. JOB SUMMARY Cresco Labs is seeking a Specialist I, Service Desk to provide support services for our corporate, retail and operation teams. As a Specialist I, Service Desk you will be responsible for communicating effectively across internal teams. You will take action to address technical issues, ensuring a timely resolution while also delivering personalized service. You may be assigned technology project tasks, such as installing software, working as part of a support team for new store openings, or testing new IT services. This role is part of an on-call rotation and reports to the Service Desk Manager. CORE JOB DUTIES Handle initial triage and basic troubleshooting of IT related issues raised by users via ITSM platform or phone. Assist end-users using remote desktop tools or phone, chat, email support. Accurately log and document all reported incidents and service requests in ITSM system, Fresh Service. Assist users with password resets and account unlocks. Create, modify, and deactivate user accounts, adhering to established SLAs. Contribute to the development and maintenance of the knowledge base by documenting solutions to common issues. Support office technology, such as printers, hotel workstations, and conference room equipment. Support end users by assisting with asset management in all aspects of the business. Participate in on-call rotation one week per month. REQUIRED EXPERIENCE, EDUCATION AND SKILLS Knowledgeable, having experience working in a technology or customer service-related field. Excellent problem-solving and analytical skills. Patient, friendly demeanor and commitment to providing exceptional customer service. Strong verbal and written communication skills, ability to provide professional documentation. Eagerness to learn new technologies and systems. Team-oriented collaborator that shares knowledge and experience. Thrives in fast-paced dynamic environment; can handle multiple high priority projects simultaneously. Familiarity with Fresh Service, or other ITSM platform, and Microsoft 365. Foundational knowledge of computer systems and experience troubleshooting hardware and software. At least 1-2 years of experience in a help desk and/or technology field is preferred. Strong organizational skills and ability to prioritize tasks. BENEFITS Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position. In accordance with any local and state compensation laws, the compensation listed is the current estimated range for the position. Final offer details and future compensation may be determined by multiple factors including but not limited to, geographic location, market compensation data, skills, experience, and other relevant factors. For questions about this please discuss with your recruiter during the interview process. Pay Range $21 - $24 USD ADDITIONAL REQUIREMENTS Must be 21 years of age or older to apply Must comply with all legal or company regulations for working in the industry Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California Consumer Privacy Act (“CCPA”) Notice to Applicants: Please read the California Employee Privacy Notice (“CA Privacy Notice”) regarding Sunnyside* and its affiliate Cresco Labs' policies pertaining to the collection, use, and disclosure of personal information. This CA Privacy Notice supplements the information contained in the Sunnyside* Privacy Policy and applies to California resident employees and job applicants. Applicants with disabilities may access this notice in an alternative format by contacting ************************* Reporting a Scam: Cresco Labs is aware of fictitious employment offers being circulated from various sources. Many of these schemes consist of an alleged offer of employment with Cresco Labs with the intention of gaining personal information, including payment and/or banking information. Be aware that fraudulent job offers and correspondence may appear legitimate: they may feature a Cresco Labs logo, they may appear to originate from an official-looking email address or web site, or they may be sent by individuals purporting to represent Cresco Labs or an entity which includes the word Cresco Labs in its name. Please note that Cresco Labs does not ask for payment or personal banking information as a condition of employment. Any personal information is requested for payroll or state badging purposes only. Applications can be securely submitted through our career's pages. We are working diligently to block this from happening. Beware if an offer of employment looks too good to be true. Never divulge personal and banking information or send money if you are unsure of the authenticity of an email or other communication in the name of Cresco Labs. If you are in doubt, please contact us at **************************** with questions.

Job Description At First Step House, "We help people build lives of meaning, purpose, and recovery," and we are dedicated to this mission. We are hiring a full time IT Support Technician in Salt Lake City, Utah!! The Helpdesk Technician provides frontline technical support to end-users across the organization, ensuring reliable and efficient use of hardware, software, and network resources in day-to-day operations. This entry-level role is ideal for a Computer Science student seeking hands-on experience while completing their degree or new Information Technology professionals. The technician plays a critical role in minimizing user downtime, resolving issues quickly and courteously, and enabling employees to focus on their core responsibilities, directly contributing to overall organizational productivity and employee satisfaction. Salary: $49,000 - $54,000 per year Schedule: Monday - Thursday | 8 AM - 5 PM Our full-time benefits include: Robust paid time off program with enhanced benefits as you grow with us 15 paid holidays annually, including your birthday 401(k) employer matching (up to 5%) Opportunity for annual merit increase and annual bonus Medical, Dental, Vision, Life Insurance Education and Experience: Previous helpdesk, technical support, or IT-related internship experience preferred but not required CompTIA A+, Network+, Microsoft 365 Fundamentals, or similar certification preferred but not required Requirements: Must have strong interpersonal skills, including the ability to listen carefully, explain technical concepts in simple terms, and maintain a positive attitude with frustrated users Must have excellent verbal and written communication skills Must be organized, able to follow instructions precisely, and manage time effectively Must have the ability to work accurately under pressure with high attention to detail Must have working knowledge of Microsoft 365 suite and basic Active Directory/Entra ID administration Must understand core networking concepts (TCP/IP, DNS, DHCP, Wi-Fi, VPN, VLAN, ACLs, etc.) Must be comfortable learning and using ticketing systems, remote-support tools, and basic diagnostic utilities Duties include but not limited to: Provide prompt and professional first-level technical support via phone, email, chat, ticketing system, or in-person for hardware, software, and connectivity issues Troubleshoot and resolve common end-user problems on Windows and IOS devices (e.g., slow performance, application errors, peripheral issues) Assist users with Microsoft 365 applications and services (Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint, etc.) Perform basic user administration in Microsoft 365 Admin Center and Active Directory/Entra ID (create accounts, reset passwords, assign licenses, manage groups) Diagnose and fix basic networking issues including wired/wireless connectivity, VPN, printer setup, IP conflicts, and DNS/DHCP problems Accurately log, track, update, and close support tickets in the organization's ticketing system Escalate complex or unresolved issues to senior IT staff while keeping users informed of progress Create and maintain simple knowledge-based articles and user self-help guides Assist with new user onboarding (equipment setup, account creation, orientation to tools, troubleshooting) For more information about our non-profit organization, you can visit our website at ********************** For more details on testimonials, simply follow the link below and scroll to the bottom. **************************************************** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. Job Posted by ApplicantPro

The IT Specialist is responsible for providing technical support, system administration, and infrastructure maintenance in a GMP-compliant pharmaceutical CDMO environment. This role ensures the secure, reliable, and compliant operation of all IT systems, networks, and applications that support manufacturing, laboratory, and business operations. The IT Specialist will collaborate closely with Quality Assurance, Production, and R&D to ensure all IT solutions meet both operational needs and regulatory requirements. Key Responsibilities 1. Technical Support & Troubleshooting Provide timely end-user support for hardware, software, and network issues. Diagnose, troubleshoot, and resolve incidents via phone, email, remote tools, and in person. Escalate complex issues to senior IT staff or vendors as necessary. 2. System Administration Install, configure, and maintain workstations, servers, printers, and mobile devices. Administer Active Directory, email systems, user accounts, and permissions. Manage and maintain data backup, disaster recovery, and storage solutions. 3. GMP & Regulatory Compliance Ensure all IT systems and processes comply with GMP, FDA, and other applicable regulatory guidelines. Support Computer System Validation (CSV) activities, including documentation, change control, and periodic reviews. Maintain detailed records of system configurations, updates, and incidents in compliance with audit requirements. 4. Network & Security Monitor and maintain LAN/WAN, wireless networks, and internet connectivity. Apply security updates, patches, and antivirus protection. Assist in implementing cybersecurity best practices and incident response procedures. 5. Collaboration & Projects Partner with cross-functional teams to support IT requirements for manufacturing, laboratory, and administrative operations. Assist in planning and executing IT infrastructure upgrades, migrations, and implementations. Provide technical input during audits, inspections, and customer visits as needed. Qualifications Education & Experience: Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred. 2+ years of experience in IT support or system administration, preferably in a pharmaceutical, biotech, or GMP-regulated environment. Skills & Competencies: Significant GMP experience Strong knowledge of Windows operating systems, Microsoft 365, and networking fundamentals. Experience with Active Directory, file permissions, and group policies. Familiarity with ERP, LIMS, MES, or other laboratory/manufacturing systems (preferred). Understanding of GMP, 21 CFR Part 11, and data integrity requirements (preferred). Excellent troubleshooting, communication, and customer service skills. Ability to handle multiple priorities in a fast-paced, regulated environment. Preferred Certifications: CompTIA A+ (IT support fundamentals) CompTIA Network+ (networking basics) HDI Support Center Analyst (HDI-SCA) or HDI Desktop Support Technician (HDI-DST) Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation (IT service management best practices) Physical Requirements Ability to lift up to 25 lbs. for equipment installation. Ability to sit or stand for extended periods. Occasional after-hours or weekend work to support system maintenance or project deadlines. Work Environment Office and manufacturing/laboratory settings with exposure to cleanroom environments. Strict adherence to company safety, security, and GMP policies is required.

Are you a problem-solver with a passion for technology and helping people? TCAT is searching for an IT Specialist to join our operational technology department. If you excel at providing engaging, hands-on technical support and you're looking for a workplace with a diverse workforce that provides essential services to our vibrant community, look no further! What You'll Do: Analyze and troubleshoot network connectivity issues, ensuring the daily operations in the office and across the fleet. Work closely with frontline operations staff, providing essential IT support to keep our vital services running smoothly. Deliver efficient, timely technical support to both on-site and remote users, while proactively managing the ticketing system with minimal oversight; escalating issues only when necessary. Perform scheduled maintenance and critical upgrades on workstations and network services to prevent disruption. Work directly with the IT Manager and external vendors to monitor and manage all software licenses and subscriptions. Create helpful SOPs and train end-users on best practices. Why Join TCAT? We offer a truly supportive work environment where your skills and passion make meaningful impact on thousands of riders everyday! Excellent benefits including generous contributions to your retirement plan and medical insurance as well as fully employer-paid dental, vision, life, and disability insurance. Generous PTO: 15 days vacation, 7 days protected sick leave, 7 paid holidays, 5 floating holidays, 3 personal days. Be part of an innovative, mission-driven team working on diverse projects and unique technology in a transit environment. Qualifications What You Bring: Bachelor's degree in IT or related field, 1-3 years' experience in computer networks and system maintenance. Demonstrated ability to acquire and maintain a working knowledge of a wide range of applications/systems. Familiarity with end-user support, security systems, and hardware monitoring. Strong knowledge of Microsoft Office 365 and Windows OS (10, Server 2012/2016/2019). Excellent problem-solving, a positive attitude, and strong customer service skills. Demonstrated ability to take initiative and work independently while actively contributing to a collaborative, mission-driven team. Willingness to flex your work schedule and provide occasional off-hour support to meet operational needs. Ready to make an impact with your tech skills and know-how? Apply today and drive innovation at TCAT!

If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story - consider joining us at Neighborhood! As an Information Technology Technician, you will provide an important service supporting employees with software application and hardware technical issues with an efficient, effective and thorough customer support approach. All this while maintaining a mindset of efficiency and security of the organization from a technical point of view. About the Role: As an Information Technology Technician, kindness and clarity are key as you use your customer service skills in employee interactions. You'll collaborate with other team members to help ensure a smooth flow for the day. Responsibilities include: * Provide First Level support for helpdesk caller requests including: troubleshooting, escalation up to and including resolution. * Multi-task customer calls, e-mails, IT security user provisioning and data center operations. * Document calls in incident management software for detailed tracking and reporting. * Monitor system wide alerts, downtimes and advisories, document and escalate to the appropriate support team by providing notification, updates and resolution as required. * Use remote access tools for troubleshooting and resolution of technical issues. * Support inventory tracking of IT assets. * Support VOIP telephone systems. * Manage software licensing and upgrades. * Work with third party IT vendors as needed. * Perform equipment repair and replacement of IT components. * Assist in the diagnosis and resolution of software problems. In this position you will not be based at one site and will travel to all Neighborhood sites regularly. What it's Like to Work at Neighborhood: The top three words employees say describe the work environment are: teamwork, supportive and kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned "finalist" distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other's ideas, and see opportunities to innovate and find solutions when challenges arise. Education and Skills to be an IT Technician: * High school diploma or equivalent required AND two (2) years of help desk call center, customer service, or application support experience required OR * Associate degree or certificate of course completion in a technical related field OR two (2) years of help desk call center, customer service, or application support experience required. * CompTIA A+ Certification, Cisco CCNA, HDI Help Desk Technician, Microsoft Certified Professional, or Microsoft Certified Systems Engineer preferred but not required. * Knowledge of Athena Electronic Medical Record application (or other EHR), enterprise application software or database support experience preferred. * Knowledge of Microsoft Windows and user interfaces required. * Kindness: you treat each person with respect and compassion, valuing each person's story * Resiliency: you see opportunities to innovate and find solutions when challenges arise * Teamwork: you are open to others' unique perspectives, and will collaborate to meet shared goals Must be available to work any shifts Monday-Friday between 7:45 a.m. and 8:00 p.m. What We Offer: Compensation: Starting rate $22.25 per hour. Benefits: You'll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays. About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person's ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We're working toward a Western New York where all enjoy their highest level of health and wellbeing. Neighborhood Health Center is an equal opportunity employer.

Apicha Community Health Center aims to improve community health by providing access to comprehensive primary care, preventive health services, mental health, and supportive services. The center is dedicated to delivering high-quality, culturally competent services that enhance the quality of life. It also advocates for and offers a welcoming environment for underserved and vulnerable populations. We are seeking an IT Support Engineer to work between our Manhattan and Jackson Heights locations. Position Summary: Working under APICHA IT, focused primarily on fielding requests from users to resolve simple and complex computer software and hardware problems, as well as traveling to all current and planned APICHA facilities and remote locations as needed. Provides services including answers to inquiries on how to set up and use specific software, technical printer support, word processing, e-mail, and operating system issues. Contacts software and hardware product support vendors to correct, replace or provide technical support and information. Provides 1st and 2nd level support for PCs, Printers, Local Area Network, applications and data communication devices for Providers and support staff. Records all support tickets in the designated tracking system. Maintains and responsible for IT Inventory, creates and manages user accounts for various systems used by APICHA. Builds out Desktop and Laptop PCs and distributes.be expected to learn basic data reporting and analysis (using tools such as SQL Manager, Excel). A working knowledge in this domain is expected to be developed. Qualifications: High school diploma with substantial computer software and hardware knowledge required. Bachelor's degree in Computer Science preferred; One year of paid full-time work. Three years of hands-on experience or A+ certified preferred; Prior Healthcare IT experience preferred; Working knowledge of security and privacy concepts required; Technologically savvy with working knowledge of operating systems and office software and hardware required; Excellent written and verbal communication skills in English required; Ability to resolve complex issues in a timely fashion, assessing the impact of interrelated systems independently, relying upon self-motivated professional development of skill set required; Ability to create electronic presentations, basic statistical graphics as necessary required; Ability to work in diverse cultural healthcare environment in professional manner required; Good attention to detail required; Ability to initiate and work independently and be a good team player required; Ability to lift and move up to 25 lbs on a regular basis and 50 lbs as needed required; Willing to work nights and/or weekends as needed required At Apicha, we believe that serving the needs of our staff is just as important as serving the needs of underserved people of New York City as such we are proud to offer our team members a competitive employee benefits package which include 12 Paid Holidays, vacation and sick leave, Health Insurance Coverage, Flexible Spending Account, Life Insurance, Employee Assistant Program just to name a few.

Job DescriptionApicha Community Health Center aims to improve community health by providing access to comprehensive primary care, preventive health services, mental health, and supportive services. The center is dedicated to delivering high-quality, culturally competent services that enhance the quality of life. It also advocates for and offers a welcoming environment for underserved and vulnerable populations. We are seeking an IT Support Engineer to work between our Manhattan and Jackson Heights locations. Position Summary: Working under APICHA IT, focused primarily on fielding requests from users to resolve simple and complex computer software and hardware problems, as well as traveling to all current and planned APICHA facilities and remote locations as needed. Provides services including answers to inquiries on how to set up and use specific software, technical printer support, word processing, e-mail, and operating system issues. Contacts software and hardware product support vendors to correct, replace or provide technical support and information. Provides 1st and 2nd level support for PCs, Printers, Local Area Network, applications and data communication devices for Providers and support staff. Records all support tickets in the designated tracking system. Maintains and responsible for IT Inventory, creates and manages user accounts for various systems used by APICHA. Builds out Desktop and Laptop PCs and distributes.be expected to learn basic data reporting and analysis (using tools such as SQL Manager, Excel). A working knowledge in this domain is expected to be developed. Qualifications: High school diploma with substantial computer software and hardware knowledge required. Bachelor's degree in Computer Science preferred; One year of paid full-time work. Three years of hands-on experience or A+ certified preferred; Prior Healthcare IT experience preferred; Working knowledge of security and privacy concepts required; Technologically savvy with working knowledge of operating systems and office software and hardware required; Excellent written and verbal communication skills in English required; Ability to resolve complex issues in a timely fashion, assessing the impact of interrelated systems independently, relying upon self-motivated professional development of skill set required; Ability to create electronic presentations, basic statistical graphics as necessary required; Ability to work in diverse cultural healthcare environment in professional manner required; Good attention to detail required; Ability to initiate and work independently and be a good team player required; Ability to lift and move up to 25 lbs on a regular basis and 50 lbs as needed required; Willing to work nights and/or weekends as needed required At Apicha, we believe that serving the needs of our staff is just as important as serving the needs of underserved people of New York City as such we are proud to offer our team members a competitive employee benefits package which include 12 Paid Holidays, vacation and sick leave, Health Insurance Coverage, Flexible Spending Account, Life Insurance, Employee Assistant Program just to name a few.

Apicha Community Health Center aims to improve community health by providing access to comprehensive primary care, preventive health services, mental health, and supportive services. The center is dedicated to delivering high-quality, culturally competent services that enhance the quality of life. It also advocates for and offers a welcoming environment for underserved and vulnerable populations. We are seeking an IT Support Engineer to work between our Manhattan and Jackson Heights locations. Position Summary: Working under APICHA IT, focused primarily on fielding requests from users to resolve simple and complex computer software and hardware problems, as well as traveling to all current and planned APICHA facilities and remote locations as needed. Provides services including answers to inquiries on how to set up and use specific software, technical printer support, word processing, e-mail, and operating system issues. Contacts software and hardware product support vendors to correct, replace or provide technical support and information. Provides 1st and 2nd level support for PCs, Printers, Local Area Network, applications and data communication devices for Providers and support staff. Records all support tickets in the designated tracking system. Maintains and responsible for IT Inventory, creates and manages user accounts for various systems used by APICHA. Builds out Desktop and Laptop PCs and distributes.be expected to learn basic data reporting and analysis (using tools such as SQL Manager, Excel). A working knowledge in this domain is expected to be developed. Qualifications: High school diploma with substantial computer software and hardware knowledge required. Bachelor's degree in Computer Science preferred; One year of paid full-time work. Three years of hands-on experience or A+ certified preferred; Prior Healthcare IT experience preferred; Working knowledge of security and privacy concepts required; Technologically savvy with working knowledge of operating systems and office software and hardware required; Excellent written and verbal communication skills in English required; Ability to resolve complex issues in a timely fashion, assessing the impact of interrelated systems independently, relying upon self-motivated professional development of skill set required; Ability to create electronic presentations, basic statistical graphics as necessary required; Ability to work in diverse cultural healthcare environment in professional manner required; Good attention to detail required; Ability to initiate and work independently and be a good team player required; Ability to lift and move up to 25 lbs on a regular basis and 50 lbs as needed required; Willing to work nights and/or weekends as needed required At Apicha, we believe that serving the needs of our staff is just as important as serving the needs of underserved people of New York City as such we are proud to offer our team members a competitive employee benefits package which include 12 Paid Holidays, vacation and sick leave, Health Insurance Coverage, Flexible Spending Account, Life Insurance, Employee Assistant Program just to name a few.

Job DescriptionApicha Community Health Center aims to improve community health by providing access to comprehensive primary care, preventive health services, mental health, and supportive services. The center is dedicated to delivering high-quality, culturally competent services that enhance the quality of life. It also advocates for and offers a welcoming environment for underserved and vulnerable populations. We are seeking an IT Support Engineer to work between our Manhattan and Jackson Heights locations. Position Summary: Working under APICHA IT, focused primarily on fielding requests from users to resolve simple and complex computer software and hardware problems, as well as traveling to all current and planned APICHA facilities and remote locations as needed. Provides services including answers to inquiries on how to set up and use specific software, technical printer support, word processing, e-mail, and operating system issues. Contacts software and hardware product support vendors to correct, replace or provide technical support and information. Provides 1st and 2nd level support for PCs, Printers, Local Area Network, applications and data communication devices for Providers and support staff. Records all support tickets in the designated tracking system. Maintains and responsible for IT Inventory, creates and manages user accounts for various systems used by APICHA. Builds out Desktop and Laptop PCs and distributes.be expected to learn basic data reporting and analysis (using tools such as SQL Manager, Excel). A working knowledge in this domain is expected to be developed. Qualifications: High school diploma with substantial computer software and hardware knowledge required. Bachelor's degree in Computer Science preferred; One year of paid full-time work. Three years of hands-on experience or A+ certified preferred; Prior Healthcare IT experience preferred; Working knowledge of security and privacy concepts required; Technologically savvy with working knowledge of operating systems and office software and hardware required; Excellent written and verbal communication skills in English required; Ability to resolve complex issues in a timely fashion, assessing the impact of interrelated systems independently, relying upon self-motivated professional development of skill set required; Ability to create electronic presentations, basic statistical graphics as necessary required; Ability to work in diverse cultural healthcare environment in professional manner required; Good attention to detail required; Ability to initiate and work independently and be a good team player required; Ability to lift and move up to 25 lbs on a regular basis and 50 lbs as needed required; Willing to work nights and/or weekends as needed required At Apicha, we believe that serving the needs of our staff is just as important as serving the needs of underserved people of New York City as such we are proud to offer our team members a competitive employee benefits package which include 12 Paid Holidays, vacation and sick leave, Health Insurance Coverage, Flexible Spending Account, Life Insurance, Employee Assistant Program just to name a few.