Amplifi jobs in Naperville, IL - 22 jobs

The Graphic Designer is an integral part of the Marketing Department, responsible for translating brand strategy into visually compelling, high-quality collateral-including web, email, video, logo design, print materials, and corporate presentation materials-for multiple audience segments. This role will primarily focus on graphic design, with occasional video tasks to support marketing and digital content. The ideal candidate brings strong visual design fundamentals, attention to detail, and the ability to adapt quickly within a fast-paced, deadline-driven, high-volume environment. This role sits at the intersection of creative execution and technical awareness, ensuring all visual assets are modern, compliant, on-brand, and thoughtfully produced. Responsibilities Creative Production & Design * Actively adhere to and maintain company branding guidelines to ensure visual consistency across all platforms and collateral. * Design web and email layouts that meet WCAG accessibility standards and follow mobile-first design principles to optimize user experience and engagement. * Create rewards program logos and campaign assets for B2C audiences. * Design static LinkedIn and social media content using images, basic vector graphic elements, and stock illustrations aligned with company branding. * Create mockups for internal and external communication emails. * Create announcement templates for implementation across social media and the company website. * Create and edit short-form video and motion assets (e.g., product highlights, social clips, simple animated elements, email/GIFs) to support marketing initiatives. * Prepare and package native print files for marketing campaign distribution. * Design corporate presentation decks (e.g., executive updates, sales enablement, internal communications), ensuring clarity, visual impact, and brand consistency. * Provide thoughtful creative input and recommendations on corporate and client-facing projects. Front-End Awareness & Execution * Maintain a working knowledge of HTML best practices as they relate to email and web design layouts. * Update and maintain existing HTML-based assets for client websites when needed (maintenance only; not responsible for creating new web pages). * Collaborate closely with the marketing team and development partners to ensure designs are technically feasible and implemented accurately. * Apply familiarity with CMS platforms and quickly adapt to proprietary or custom content management systems and templates. Technical and Team Collaboration * Utilize project management and workflow tools (e.g., Jira) to manage tasks, revisions, and deadlines efficiently. * Follow direction quickly while maintaining a high level of accuracy and attention to detail. * Demonstrate strong organizational skills while managing multiple projects simultaneously. * Work effectively within a team environment while also executing independently on time-sensitive assignments. * Ensure all deliverables meet quality standards, brand expectations, and current design trends. Essential Skills and Experience * Bachelor's degree in Graphic Design or a related field (BFA preferred). * 3-7 years of experience in a corporate or agency design environment, ideally managing a high-volume workload. * Intermediate to expert proficiency in Adobe Creative Suite, including InDesign, Photoshop, and Illustrator. * Basic video editing experience using Adobe Premiere Pro. * Ability to create short-form videos by overlaying text, graphics, and simple animations onto video clips. * Understanding of typography hierarchy and appropriate use of text effects and motion. * Basic understanding of HTML to support best practices in email and web design layouts. * Ability to update and maintain existing HTML assets as needed. * Familiarity with CMS platforms and the ability to quickly learn proprietary systems. * Experience with Microsoft Office and Google Workspace tools, including PowerPoint and Google Slides, for corporate presentations.. Preferred Skills and Experience * Experience working with MOGRT files and/or applying simple effects to text and objects is a plus. Key Competencies and Attributes * Highly detail-oriented, organized, and methodical in design execution. * Strong ability to adapt, remain flexible, and quickly learn new tools, workflows, and systems. * Effective communicator with the ability to articulate and defend design decisions to non-design stakeholders. * Strong problem-solving skills and a proactive mindset. * A creative and innovative thinker who demonstrates strong design instincts and an awareness of current trends while consistently maintaining brand integrity. * A detail-driven executor who thrives in environments where precision, consistency, and accuracy are critical. * An adaptable learner who is comfortable quickly mastering proprietary CMS platforms and evolving processes. * A collaborative team player who works effectively across marketing, development, and other cross-functional teams. * Process-oriented professional who can follow established workflows, manage revisions efficiently, and meet deadlines in a fast-paced environment. Work Arrangement * Based at ampli FI's Naperville, IL Corporate office, this hybrid role requires onsite reporting Tuesday-Thursday weekly. * National remote opportunities require residency in one of the following states AZ, CO, FL, GA, IL, IN, MA, MT, NE, NH, NJ, NY, OH, PA, SC, TN, TX, UT, or VA. Physical Requirements This role involves sitting or standing for extended periods, using computers, phones, and other office equipment. Visual acuity and manual dexterity are needed for reading documents and handling materials. Occasional lifting of items up to 20 lbs. and frequent phone communication is required. Other Duties Duties, responsibilities, and activities are not all encompassing and may change at any time with or without notice. To perform this job successfully, an individual must be able to satisfactorily carry out each essential duty. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions The compensation range listed below represents the potential salary for this role at the time of posting. However, the final salary may be higher or lower than the stated range, and this range may be adjusted in the future. An employee's placement within the salary range will depend on various factors, including but not limited to relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any applicable collective bargaining agreements, and the needs of the business or organization. The salary range for this role is $50,000 to $54,000 About ampli FI At ampli FI Integrity guides every decision, Curiosity drives innovation, and Advocacy ensures we always put our clients and teammates first. We foster a supportive, fun workplace where your contributions are valued, and your growth is encouraged. ampli FI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For nearly two decades, we have delivered compelling rewards programs, unique earn and burn opportunities and card-linked programs to leverage merchant funded offers. Here at ampli FI, we are always looking for more great people to be a part of the relentless pursuit of excellence in everything we do. Benefits and Perks * Competitive pay plus 401(k) with employer match * Medical, dental, vision, and life insurance * Voluntary café plans, including voluntary life, accident, hospital, critical care, and parking/transit options * Tuition Reimbursement * Paid time off, company holidays, and parental leave * Employee Assistance Program * Hybrid work environment with flexible hours * Onsite perks including gym access and snacks * Employee recognition programs celebrating milestones and achievements * Growth opportunities within a supportive, team-oriented environment ampli FI Loyalty Solutions embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills because we believe that the more inclusive we are, the greater impact we can make together.

Publicis Sapient is looking for a Vice President of Data Engineering to lead top-notch technologists to enable real business outcomes for our enterprise clients. You will create impact for some of the world's biggest brands by translating their needs into transformative solutions that provide valuable insight. Working with the latest technologies in the industry, you will be instrumental in helping our clients evolve for a more digital future. Your Impact Be a member of the leadership team in our Data Engineering capability, with an integral role in shaping our center of excellence (COE) Act as a trusted advisor to clients by leveraging cloud/big data for customer acquisition and engagement as part of large digital transformation journeys Manage the engineering teams quality of delivery, mentor the technical team, manage technical risk, and face off against client IT leadership in defining the solution roadmap and converting business capabilities into digital reality Provide expertise as a technical resource to solve complex business issues that translate into data integration and database systems designs Shape opportunities and create execution approaches throughout the lifecycle of client engagements Ensure all deliverables are of high quality by setting development standards, adhering to the standards, and participating in code reviews Mentor, support, and (indirectly) manage a 200+ person team Bring SRE and data reliability engineering principles, practices, and philosophies into all data engineering projects Your Skills & Experience Significant experience in data engineering, site reliability engineering, and data governance Exceptional cloud/big data skills with a distributed computing background and proven experience in delivering large-scale cloud platforms Strong background in application development using service-oriented architecture and 12-factor methodology of building cloud-native platforms in AWS, Azure, or GCP. Experience with MLOps, AIOps, LLM integrations, vector & graph databases, and LM/LLM integration patterns. Proven ability to lead a technical track of 200+ software engineers Expertise in systems integration, custom development, and package implementation Proven background as an engineering leader in delivering complex solution design, delivering large programs, and obtaining approval from enterprise architecture stakeholders. Hands-on experience with at least one of the leading public cloud data platforms (Amazon Web Services, Azure, or Google Cloud) with a strong preference for certifications (or willingness to attain certifications) Hands-on programming experience in Java or Python to help teams navigate delivery challenges as required and provide succinct approaches/root cause analysis to clients. Familiarity with Domain Driven Design, Microservices, Data Pipelines, Messaging, Event-Driven Architectures, Async Processing. Understanding of modern front-end development languages and frameworks Ability to lead teams that rapidly learn the client's current digital ecosystem and produce a future data landscape vision and strategy considering the transformation agenda and business goals Excellent client communication and facilitating skills, ability to influence others and gain consensus, and team collaboration Combination of proficient consulting, business, strategy, technical and people skills Additional Information Pay Range: $250,000 - $360,000 The range shown represents a grouping of relevant ranges currently in use at Publicis Sapient. Actual range for this position may differ, depending on location and specific skillset required for the work itself. Benefits of working here: Flexible vacation policy; time is not limited, allocated, or accrued 16 paid holidays throughout the year. Generous parental leave and new parent transition program Tuition reimbursement Corporate gift matching program As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at *************************** Company Description Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value. If you work for Publicis Groupe, please proceed by selecting the below option. Looking for the latest openings or want to get rewarded for recommending a peer? #J-18808-Ljbffr

At ampli FI Loyalty Solutions, we help banks and credit unions drive cardholder engagement and build lasting loyalty through personalized, results-driven rewards programs. With over 25 years of experience in the financial services industry, we're passionate about delivering innovative solutions-always guided by our core values: Integrity, Curiosity, and Advocacy. What You'll Do The Fulfillment Coordinator at ampli FI is responsible for supporting customers through phone and electronic channels (email/chat) related to reward fulfillment and escalations. This role works closely with the Escalations team to resolve customer issues, process claims, and support loyalty program inquiries in a timely, accurate, and professional manner. Work Location: This role offers a hybrid work arrangement, with our office located in Naperville, IL (60563), and requires a minimum of three days per week onsite. How You Will Contribute As a Fulfillment Coordinator, you'll play a vital role in ensuring our members have a seamless, satisfying experience. Here is how you will make an impact: * Gather and verify customer information to ensure accurate and effective issue resolution * Support and assist with escalated cases originating from the Customer Service team * Communicate clearly with customers by explaining procedures, answering questions, and providing guidance * File and track order claims with vendors as needed * Provide website and program support related to escalation issues * Share Reward Loyalty program terms and conditions with customers * Conduct outbound follow-up calls to resolve customer issues or provide additional information * Participate in outbound call campaigns as required * Respond to customer emails within established service-level timeframes (48 hours) * Demonstrate patience, professionalism, and strong customer service skills at all times * Effectively multitask while navigating client programs, internal systems, and customer interactions * Maintain quality and performance standards by adhering to company policies and guidelines * Continuously update job knowledge by reviewing reward descriptions, job aids, and participating in ongoing ampli FI training What You Bring * Strong written and verbal communication skills * Professional phone etiquette * Basic technical proficiency * Sound decision-making abilities * Mathematical aptitude * Strong organization, prioritization, and time-management skills Additional Skills & Attributes * Strong computer proficiency * Working knowledge of Microsoft Office (Outlook, Word, Excel) * High attention to detail and accuracy * Flexible and adaptable to changing schedules and priorities * Patient, positive, and service-oriented mindset * Reliable, dependable, and collaborative work style Education & Experience * High school diploma or equivalent required * Prior customer service or call center experience preferred (but not required) Work Environment & Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Frequently required to sit and stand. Required to use hands to handle or feel objects, tools or controls. Visual acuity and manual dexterity are required such as using software and a laptop computer. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions. Why Work at ampli FI? We believe that happy, fulfilled employees build better solutions. That's why we offer a supportive, flexible, and fun work environment built on trust and collaboration. Benefits & Perks * Competitive salary and 401(k) with employer match * Medical, dental, and vision coverage * Employer-funded life insurance, short & long-term disability * Voluntary benefits including life, accident, hospital, and critical care * Hybrid work environment with flexible hours * Paid time off, holidays, and parental leave * Employee assistance program * Professional development opportunities * Free snacks and onsite gym The compensation range listed below represents the potential salary for this role at the time of posting. However, the final salary may be higher or lower than the stated range, and this range may be adjusted in the future. An employee's placement within the salary range will depend on various factors, including but not limited to: relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any applicable collective bargaining agreements, and the needs of the business or organization. The salary range for this role is $17 to $20 per hour. ampli FI Loyalty Solutions embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.

Overview The Account Executive will represent the organization to an assigned portfolio of clients and partners. The primary function of the role is to cultivate and strengthen relationships, establishing a trusted advisor and strategic partner role. Success in this position requires the ability to develop and execute strategic account plans that align with client and partner objectives. Effectiveness in this role relies on expertise in loyalty products and services, process improvement, consulting, data analysis and insights, financial performance, and industry trends. Responsibilities Proactively meet and consult with clients' and / or partners' senior executives to develop strategic opportunities to extend the partnership and increase portfolio performance, demonstrating appropriate sense of urgency; continually monitor and communicate value of ampli FI products/solutions, and through data analysis and management demonstrate the financial value of the ampli FI partnership. Support ampli FI clients who do not have an ‘assigned' Account Executive and act as liaison for escalations; and act as internal sales on any and all revenue initiatives on behalf of the Relationship Manager. Responsible for consistently delivering the Strategic Business and Financial Review to all assigned clients and / or partners showing the value of consumer engagement and overall loyalty which includes participating in strategic planning and taking a broad perspective to deliver relevant payment and industry expertise. Establish and Align strategically the client's and / or partners goals and objectives to ampli FI's products and services to maximize the financial and consumer engagement value proposition for both the client and / or partner and ampli FI. Through data analysis and management, the strategic focus is key to identifying growth opportunities while utilizing a consultative sales approach that ensures clients and / or partners business objectives are met and performance metrics of payment portfolios are maximized. Evaluate and understand market intelligence that may impact ampli FI's product offering or sales approach and report significant industry insights accordingly. Prepare and deliver accurate and timely proposals; negotiate contractual relationships; propose and negotiate new and renewal term agreements; prepare and present pricing comparisons and proforma analysis; and continued program analyses. Meet or exceed established revenue growth goals from the sale of new products and services and by enhancing overall portfolio performance. Act as primary management point of contact for assigned client and / or partner for strategic and financial initiatives as well as act as the liaison for escalated issue resolution. Assist and participate in various industry conferences that promote ampli FI's products and services. Collaborate with product team regarding new product development for credit union and consumer opportunities; coordinate interdivisional and interdepartmental communications related to serving clients and / or partners with new and existing products/solutions. Responsible for maintaining and keeping current account plans for all assigned clients and / or partners as well as an attention to details for all financial opportunities and data elements within Salesforce, ensuring accounts and opportunities are updated and maintaining accurate records. Manage contract renewals for clients. Essential Skills and Experience Bachelor's Degree or equivalent in relevant work experience Minimum of 3-5 years of related experience in financial services industry; payments experience is a plus Minimum of 3-5 years of executive client management and loyalty program experience is a plus Minimum of 3-5 years in external or internal sales environment Develop & strengthen clients and partners relationships through in-person visits, virtual meetings and phone calls Proactive and regular outreach to the client and / or partner by phone and email Alert management team of issues Functions as liaison between client and / or partners and operations staff Submits requests for new development work and client requests Responsible for the overall client satisfaction of assigned clients and partners leads to retention, future revenue, and growth for our company Conduct operational reviews, summarize service relationships and work with the team to ensure service excellence Work closely with the internal team to ensure requests are resolved within appropriate time frames Monitor service delivery to identify areas for improvement and development of action plans Preferred Skills and Experience Preferred areas of expertise include card servicing, loyalty programs, and card issuing Key Competencies and Attributes Exceptional written and verbal/presentation communication skills Ability to manage and foster internal and external resources and cross-functional relationships Strong collaborator Comfortable with ambiguity and operating in an environment synonymous with change Organization skills and attention to detail Knowledge of and experience applying conflict resolution techniques Data analysis and management Expertise in organizing, prioritizing, and scheduling tasks Creative, flexible, and innovative team player Strategic thinker with strong problem-solving capabilities Dedicated to maintaining the highest standards of quality Proactive and initiative-driven: Anticipates challenges, identifies opportunities, and takes action to drive results before issues arise Travel Occasional out-of-area and overnight travel may be expected and could be up to 25% Work Arrangement Based at ampli FI's Naperville, IL Corporate office, this hybrid role requires onsite reporting Tuesday-Thursday weekly. National remote opportunities require residency in one of the following states AZ, CO, FL, GA, IL, IN, MA, MT, NE, NH, NJ, NY, OH, PA, SC, TN, TX, UT, or VA. Physical Requirements This role involves sitting or standing for extended periods, using computers, phones, and other office equipment. Visual acuity and manual dexterity are needed for reading documents and handling materials. Occasional lifting of items up to 20 lbs. and frequent phone communication is required. Other Duties Duties, responsibilities, and activities are not all encompassing and may change at any time with or without notice. To perform this job successfully, an individual must be able to satisfactorily carry out each essential duty. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions The compensation range listed below represents the potential salary for this role at the time of posting. However, the final salary may be higher or lower than the stated range, and this range may be adjusted in the future. An employee's placement within the salary range will depend on various factors, including but not limited to relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any applicable collective bargaining agreements, and the needs of the business or organization. The salary range for this role is $75,000 to $84,000 per year. About ampli FI At ampli FI Integrity guides every decision, Curiosity drives innovation, and Advocacy ensures we always put our clients and teammates first. We foster a supportive, fun workplace where your contributions are valued, and your growth is encouraged. ampli FI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For nearly two decades, we have delivered compelling rewards programs, unique earn and burn opportunities and card-linked programs to leverage merchant funded offers. Here at ampli FI, we are always looking for more great people to be a part of the relentless pursuit of excellence in everything we do . Benefits and Perks Competitive pay plus 401(k) with employer match Medical, dental, vision, and life insurance Voluntary café plans, including voluntary life, accident, hospital, critical care, and parking/transit options Tuition Reimbursement Paid time off, company holidays, and parental leave Employee Assistance Program Hybrid work environment with flexible hours Onsite perks including gym access and snacks Employee recognition programs celebrating milestones and achievements Growth opportunities within a supportive, team-oriented environment ampli FI Loyalty Solutions embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills because we believe that the more inclusive we are, the greater impact we can make together.

Who are we? Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Joining our operations team means being at the center of everything - maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work. Position Summary Equinix Emerging Talent, Military Program providing service members with transition assistance to the civilian workforce. This is part of the DoD SkillBridge Program, offering transitioning service members hands-on experience in Equinix's data center operations. Interns will support routine and semi-routine tasks related to customer installations, infrastructure maintenance, and service delivery within the IBX (International Business Exchange) data centers. Are you a military service member within or nearing your 180-day window for separation from active duty? Are you a military spouse fellow wanting to engage a technology career? If this is you, then Equinix has a unique opportunity to help kick-start the next chapter in your professional life. Please note: This program is exclusively for Military Spouse Fellows or Active-duty U.S. military personnel transitioning out of the military to civilian workforce. Who are we? Equinix is the world's digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Key Responsibilities Ticketing & Troubleshooting * Manage and resolve customer support requests and service tickets * Accurately track tasks using the ticketing system * Troubleshoot network and equipment issues; escalate when necessary * Collaborate with cross-functional teams to resolve technical challenges Hardware Installations * Perform "rack and stack" installations of customer equipment * Follow detailed installation plans and wiring diagrams * Install structured cabling (fiber and copper), cable trays, cages, and cabinets * Identify and report infrastructure capacity or cabling concerns Testing & Quality Checks * Conduct layer 1-3 connectivity tests (e.g., network cables, fiber optics) * Perform quality checks on own and team installations * Maintain detailed documentation of all work performed Customer Interaction * Provide professional, helpful on-site customer support * Communicate clear timelines and progress updates * Escort customers and vendors for access and safety compliance Team & Project Support * Contribute to team projects and installations * Coordinate with vendors and internal teams to ensure timely execution * Support dispatching, inventory checks, and alarm escalations as needed Learning Objectives * Deepen technical expertise in data center infrastructure and operations * Gain experience in structured cabling, network testing, and troubleshooting * Enhance customer service and communication skills in a technical environment * Understand project coordination and cross-functional collaboration Qualifications * Active-duty military member or Military Spouse approved for SkillBridge or MSCAP participation * Technical or Non-Technical MOS, NEC, or AFSC * High school diploma or equivalent * 2-4 years of experience in technical support, IT, telecom, or data center operations * Ability to read wiring schematics and installation plans * Experience with fiber and coaxial terminations preferred * Strong attention to detail and documentation skills * Comfortable working in a physical, hands-on environment Training & Evaluation * Interns will follow a customized Education/Training Plan * Monthly evaluations will be conducted by the supervisor * Final evaluation will assess learning outcomes and program effectiveness The targeted pay range for this position in the following location is / locations are: United States - DA11 Dallas : 53,000 - 79,000 USD / Annual United States - AT1 Atlanta : 53,000 - 79,000 USD / Annual United States - MI1 Miami : 53,000 - 79,000 USD / Annual United States - SV12 Silicon Valley : 64,000 - 96,000 USD / Annual United States - LA4 Los Angeles : 58,000 - 88,000 USD / Annual United States - CH4 Chicago : 58,000 - 88,000 USD / Annual United States - NY3 New York City : 58,000 - 88,000 USD / Annual United States - DE2 Denver : 53,000 - 79,000 USD / Annual United States - SE3 Seattle : 58,000 - 88,000 USD / Annual United States - DC12 Washington DC : 58,000 - 88,000 USD / Annual Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position. Equinix Benefits As an employee, you become important to Equinix's success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we're providing you with the best package possible. So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work. Employee Assistance Program: An Employee Assistance program is available to all employees. US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Who are we? Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work. Job Summary The Director, Customer Success Transformation has a strong background in transforming organizations and roles into proactive, customer journey stewards that are driven and measured via commercial outcomes (e.g., renewal, expansion, and forecast accuracy). This leader will join as an individual contributor, and be critical to work with our Customer Success organization, and through the framework of process, people, data, and technology implement a new customer journey and provide best-practices and enablement to the organization. AI personalization, targeting, and automation are a must, and we expect this leader to drive performance while balancing cost-to-serve. This leader must collaborate cross-functionally to maximize outcomes, with the entire GTM organization, finance, support, and product. Responsibilities People * Create a proactive, customer-centric culture that highlights value throughout the customer journey, leading to commercial success * Establish accountability and agency, where every CSM understands what good looks like and is enabled on how to achieve it * Blend an approach of train & retain and external talent to develop a team of CSMs that can execute this vision * Provide coaching and mentoring to CSMs and CSM Leadership on the customer lifecycle, value realization, and driving commercial outcomes * Work with the GTM teams to establish a buyer journey, which defines how the customer progress in their buying journey, triggers, qualifiers, and internal resources * Identify change champions to drive change management from the very beginning Process * Identify process improvements and policy changes that change the way we work; starting healthy habits also includes ending bad habits that dilute the mission * Establish rules of engagement with x-functional teams and tools (e.g., self-service) in order to maintain clear roles & responsibilities * Refine and tune the Customer Health Score Process, making sure that it aligns with an accurate forecast for commercial outcomes (churn through expansion) * Review our customer personas and ensure the right persona is taking part in the right discussions * Establish a repeatable and scalable Customer Business Review process where we can showcase the value we bring to the customer * Evaluate process and policy options before tooling and other options; change the way we work * Identify capabilities that should live in tooling (e.g., customer portal) or with different teams (e.g., partners), enhancing our digital motion * Leverage data and analytics in order to make decisions and establish processes that enable our CSMs to maximize their time with their customers Qualifications * 15+ years experience preferred * Bachelor's Degree preferred * Expert in using Gainsight and its capabilities, including Customer Health Scoring, SkillJar, Gainsight University, and Gainsight Success Plans to unify the CSM approach to the customer journey and provide a consistent and excellent experience to our customers * Expert in utilizing Clari (forecasting) and SFDC (SFA & CPQ), our primary sales management tools * Strong background in utilizing AI Agents, Agentic AI, and LLMs in order to automate, target, personalize, and scale our customer success motion This posting is a new position within our organization. The targeted pay range for this position in the following location is / locations are: United States - Dallas Infomart Office DAI : 177,000 - 265,000 USD / Annual United States - Redwood City Office GHQ : 213,000 - 319,000 USD / Annual United States - Chicago Office CHO : 195,000 - 293,000 USD / Annual United States - SE4 Seattle : 195,000 - 293,000 USD / Annual United States - LA4 Los Angeles : 195,000 - 293,000 USD / Annual United States - Ashburn Office AEO : 195,000 - 293,000 USD / Annual United States - New York Office NYO : 195,000 - 293,000 USD / Annual Canada - Toronto Office TRO : 166,000 - 248,000 CAD / Annual Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position. Equinix Benefits As an employee, you become important to Equinix's success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we're providing you with the best package possible. So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work. Employee Assistance Program: An Employee Assistance program is available to all employees. US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion. Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. We use artificial intelligence in our hiring process. Learn more here.

Who We Are ampli FI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For almost two decades, we have delivered compelling rewards programs, unique earn-and-burn opportunities, and card-linked programs to leverage merchant-funded offers. Here at ampli FI, we are always looking for more great people to be a part of the relentless pursuit of excellence in everything we do. Our core values are Integrity, Curiosity, and Advocacy for our clients. We are looking for a talented, experienced IT Project Manager to join our dynamic team and help us shape the future of our projects and operations. Location: This role offers a hybrid work arrangement, with our office located in Naperville, IL (60563), and requires a minimum of three days per week onsite. What You Will Do As an IT Project Manager at ampli FI, you will be responsible for leading and managing cross-functional projects that drive key business initiatives. You will collaborate with various stakeholders across the organization, ensuring that projects are delivered on time, within budget, and meet the needs of the business. You will be the key point of contact for internal teams, clients, and vendors throughout the project lifecycle. This role requires a deep understanding and application of agile delivery methodologies. How You Will Contribute * Lead and manage IT projects using agile methodologies (Scrum, Kanban, etc.), ensuring successful delivery and client satisfaction. * Facilitate agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives to ensure smooth project execution. * Define project scope, goals, and deliverables in collaboration with stakeholders, ensuring alignment with business objectives. * Work closely with business stakeholders to gather requirements, provide project updates, and ensure that the project outcomes align with business needs and goals. * Develop and manage detailed project plans, including timelines, resources, budgets, and risk assessments, with a focus on agile principles. * Coordinate and oversee the day-to-day activities of cross-functional project teams, ensuring tasks are completed according to schedule. * Communicate project status, issues, and risks to senior management and stakeholders regularly, utilizing agile reporting tools. * Facilitate the identification, analysis, and mitigation of project risks and issues, applying agile risk management techniques. * Ensure adherence to project management best practices and agile methodologies throughout the project lifecycle. * Manage project budgets, ensuring resource utilization and cost control. * Collaborate with technical teams to ensure successful execution and resolution of any technical challenges. * Oversee project documentation, ensuring proper tracking of requirements, deliverables, and milestones, in alignment with agile practices. * Conduct post-project evaluations to assess outcomes and identify areas for improvement. The Expertise You Bring * 5+ years of experience as an IT Project Manager, managing complex IT projects with a strong focus on agile delivery methodologies. * Proven experience leading projects using Agile frameworks (Scrum, Kanban, etc.), including managing product backlogs, sprints, and user stories. * Strong proficiency in project management methodologies such as Agile, Scrum, and Waterfall. * Experience in managing cross-functional teams, including IT, business, and external stakeholders. * Proven track record of delivering projects on time, within budget, and meeting business requirements. * Excellent communication and leadership skills with the ability to interact with senior management and stakeholders. * Strong problem-solving skills and a proactive approach to project risk management. * Familiarity with project management tools (e.g., Jira, Microsoft Project, etc.). * Ability to manage multiple projects simultaneously while ensuring quality and consistency. Additional (Bonus) Skills * PMP (Project Management Professional) or Scrum Master certification is a plus. * Experience working in financial services, banking, or credit union industry is a plus. * Experience working with cloud-based platforms and integrations. Physical Requirements * Frequently required to sit and stand. * Required to use hands to handle or feel objects, tools, or controls. * Visual acuity and manual dexterity required to manage projects and use software and a laptop computer. Other Duties Duties, responsibilities, and activities are not all-encompassing and may change at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. What We Offer * Competitive salary * Medical, Dental, and Vision Benefits * 401(k) and 401(k) Employer Match * Employer-Funded Insurance, Short & Long Term Disability * Voluntary Café Plans for insurance, including life, accident, hospital, and critical care * Voluntary Café Plans including parking and transit * Flexible work hours in a hybrid environment * Opportunities for professional development and growth * Paid Time Off, including holiday, vacation, and personal time * Parental Leave * Employee Assistance Programs * Snacks and a Gym onsite The compensation range listed below represents the potential salary for this role at the time of posting. However, the final salary may be higher or lower than the stated range, and this range may be adjusted in the future. An employee's placement within the salary range will depend on various factors, including but not limited to: relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any applicable collective bargaining agreements, and the needs of the business or organization. The salary range for this role is $100,000 - $110,000/year. ampli FI Loyalty Solutions embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.

The Customer Service Supervisor plays a critical role within the organization, leading a team of 30+ associates to deliver outstanding customer service in an inbound call-handling environment. The team supports external customers participating in reward programs sponsored by ampli FI clients. This role combines leadership, coaching, and operational oversight to ensure excellent service delivery and team performance. Responsibilities * Schedule Monday through Friday 1:30 pm to 10 pm , with onsite hybrid requirement. * Lead, coach, and provide career guidance and feedback to associates on performance and goals. * Provide onsite support to maintain a positive work environment and exceptional customer experience. * Ensure compliance with company policies and processes. Administer performance management through coaching, training, development, and corrective actions. * Perform quality checks, develop and review performance reports, and implement measures to improve team performance. * Manage workflow distribution and floor operations to ensure service levels are consistently met. * Resolve complex escalated client concerns and disputes in line with SLA requirements. * Conduct bi-weekly team meetings with team leads. * Serve as a backup for the Customer Service Manager as needed. * Provide technical support related to phone systems or representative queries. * Create and update program overviews, review IVR scripts, and assist with Spanish translations if applicable. * Monitor call metrics and recommend improvements when scores fall below 85%. * Enforce company policies and support team leads with operational tasks when required. * Manage and back up workforce scheduling and timecard administration. * Train representatives as needed to ensure skill development and performance standards. * Take supervisor calls and provide backup call coverage during high-volume periods to assist in clearing the queue. Essential Skills and Experience * High school diploma or equivalent required. * Minimum 4 years of call center team management experience. * Demonstrated expertise with call center systems and applications. * Ability to work flexible hours. * Strong computer skills, including Microsoft Office, Windows, Google Suite, and web browsers. * Excellent communication, time management, problem-solving, and interpersonal skills. * High level of patience and empathy in customer and team interactions. * Active listening and interpersonal skills. * Strong problem-solving and decision-making abilities. Preferred Skills and Experience * Experience in reward program or customer loyalty environments. * Familiarity with workforce management tools and performance analytics Key Competencies and Attributes * Inspires, motivates, and guides a high-performing customer service team, fostering a culture of accountability, collaboration, and continuous improvement. * Maintains a strong customer focus with a commitment to delivering exceptional experiences and resolving issues effectively. * Exhibits clear, concise, and persuasive communication skills, including active listening. * Utilizes data and metrics to identify trends, drive performance improvements, and optimize processes. * Skilled at evaluating complex issues, identifying solutions, and implementing effective actions. * Demonstrates high emotional intelligence in managing team and customer interactions. * Focuses on efficiency, quality assurance, and continuous improvement in call center operations. * Collaborate effectively with other departments to resolve issues and implement process improvements. * Manages multiple priorities and maintains performance under pressure. * Proficient in call center systems (IVR, CRM, chat), reporting tools, and workforce management software. Work Arrangement * Based at ampli FI's Naperville, IL Corporate office, this hybrid role requires onsite reporting Tuesday-Thursday weekly. Physical Requirements This role involves sitting or standing for extended periods, using computers, phones, and other office equipment. Visual acuity and manual dexterity are needed for reading documents and handling materials. Occasional lifting of items up to 20 lbs. and frequent phone communication is required. Other Duties Duties, responsibilities, and activities are not all encompassing and may change at any time with or without notice. To perform this job successfully, an individual must be able to satisfactorily carry out each essential duty. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions The compensation range listed below represents the potential salary for this role at the time of posting. However, the final salary may be higher or lower than the stated range, and this range may be adjusted in the future. An employee's placement within the salary range will depend on various factors, including but not limited to relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any applicable collective bargaining agreements, and the needs of the business or organization. The salary range for this role is $40,000 to $46,000 per year. About ampli FI At ampli FI Integrity guides every decision, Curiosity drives innovation, and Advocacy ensures we always put our clients and teammates first. We foster a supportive, fun workplace where your contributions are valued, and your growth is encouraged. ampli FI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For nearly two decades, we have delivered compelling rewards programs, unique earn and burn opportunities and card-linked programs to leverage merchant funded offers. Here at ampli FI, we are always looking for more great people to be a part of the relentless pursuit of excellence in everything we do. Benefits and Perks * Competitive pay plus 401(k) with employer match * Medical, dental, vision, and life insurance * Voluntary café plans, including voluntary life, accident, hospital, critical care, and parking/transit options * Tuition Reimbursement * Paid time off, company holidays, and parental leave * Employee Assistance Program * Hybrid work environment with flexible hours * Onsite perks including gym access and snacks * Employee recognition programs celebrating milestones and achievements * Growth opportunities within a supportive, team-oriented environment ampli FI Loyalty Solutions embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills because we believe that the more inclusive we are, the greater impact we can make together.

About ampli FI Loyalty Solutions ampli FI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For almost two decades, we have delivered compelling rewards programs, unique earn and burn opportunities and card-linked programs to leverage merchant funded offers. At ampli FI, we're always looking for exceptional individuals who share our relentless commitment to excellence and embody our core values of Integrity, Curiosity, and Advocacy. What if coding didn't just solve problems, but created new possibilities? At ampli FI, we're rewriting the playbook on loyalty tech, and we need a Clojure/Java Developer who's ready to turn ordinary code into something extraordinary. If you love tackling tricky problems, making cloud apps run like superheroes, and building systems that are as fun to work on as they are to use, we want you! If you're excited by the idea of pushing limits, creating awesome solutions, and having a blast while doing it-let's make some tech magic together Local Candidate and Hybrid Requirement: Must be available to be onsite minimum 3 days a week. How You Will Contribute This isn't your average backend role. You won't just be writing code-you'll be building the backbone of high-impact loyalty solutions used by financial institutions. Here's how you'll make a difference: * Build with purpose - Design and develop powerful backend systems in Clojure and Java, leveraging your hands-on experience with Clojure to create fast, secure, and scalable services. * Launch to the cloud - Deploy your applications in the AWS ecosystem using tools like EC2, S3, Lambda, Glue, and DynamoDB-we're cloud-native and proud of it. * Shape smart data - Architect and optimize MySQL and DynamoDB databases to deliver lightning-fast performance and rock-solid reliability. * Break it (before users do) - Employ TDD practices to create and maintain automated testing to catch bugs early and keep our systems flawless. * Collaborate across the stack - Work closely with front-end developers, product managers, and QA to turn complex problems into elegant solutions. * Own performance - Troubleshoot bottlenecks, squash bugs, and continuously optimize to keep everything running smoothly at scale. * Document for the future - Keep our architecture, APIs, and codebase well-documented so others can build on your work without roadblocks. Required Education and Experience * 3+ years of backend development experience with Clojure and Java. * Bachelor's degree in Computer Science, Software Engineering, or a related field * Proven success in deploying and maintaining applications on AWS (EC2, Lambda, S3, DynamoDB, etc.) * Solid background in RDS and DynamoDB database design and optimization. * Experience implementing and maintaining automated testing frameworks * Proficient with Git and collaborative version control practices. Skills & Qualities We're Looking For * Analytical thinker - You love digging into complex problems and finding clean, scalable solutions. * Strong communicator - Able to clearly explain technical concepts to both peers and non-technical team members. * Detail-oriented builder - You write clean, SOLID, DRY, maintainable, well-documented code. * Team player - Collaborative mindset with a willingness to both mentor and learn * Self-starter - Comfortable working independently and taking initiative in a fast-paced, agile environment. * Curious & adaptable - Eager to explore new tools, technologies, and better ways to get the job done. A Plus * Experience with Docker, Kubernetes, or containerized environments. * Understanding of microservices architecture and CI/CD pipelines. * Interest in additional languages or modern backend frameworks. Physical Requirements * Frequently required to sit and stand. * Required to use hands to handle or feel objects, tools, or controls. * Visual acuity and manual dexterity are required such as using software and a laptop computer. * Visual acuity and manual dexterity required for coding software and a laptop computer. * Ability to lift 25 pounds. Other Duties Duties, responsibilities, and activities are not all encompassing and may change at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions. What We Offer * Competitive salary * Medical, Dental, Vision Benefits * 401(k) and 401(k) Employer Match * Employer Funded Insurance, Short & Long Term Disability * Voluntary Café plans for insurance including voluntary life , accident, hospital, and critical care * Voluntary Café Plans including parking and transit * Flexible work hours in a hybrid environment. * Opportunities for professional development and growth. * Paid Time Off including holiday, vacation and personal time * Parental Leave * Employee Assistance Programs * Snacks and a Gym onsite The compensation range listed below represents the potential salary for this role at the time of posting. However, the final salary may be higher or lower than the stated range, and this range may be adjusted in the future. An employee's placement within the salary range will depend on various factors, including but not limited to: relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any applicable collective bargaining agreements, and the needs of the business or organization. This is an exempt position with annual estimated pay between $110,000 to $120,000. ampli FI Loyalty Solutions embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are the better our company will be.

Who are we? Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work. Job Summary We're looking for a results-driven Paid Media Manager with hands-on Account Based Marketing experience to lead paid media strategy and execution for priority industry verticals and accounts. We're a global in-house paid media team with end-to-end paid media responsibility, from campaign strategy and planning rooted in user insights, to campaign trafficking, reporting, and data-based optimization. We're responsible for the entire account-based paid media motion, from account-level targeting to engagement to lead generation. Reporting to the Global Media Director, you will build and optimize paid media campaigns based on performance and user insights, working hands-on with industry-leading ABM platforms (6sense, Demandbase) as well as with LinkedIn, Google Ads and Meta. Responsibilities * Vertical paid media strategy development & execution: Develop, manage, and optimize the overarching paid media strategy for priority industry verticals and accounts * ABM Platform Management: Serve as the subject matter expert and primary manager for Demandbase/6sense platforms, utilizing their full suite of features for account identification, segmentation, audience creation, intent data analysis, and personalization * Audience building and refinement: Use the ABM platforms to build target account lists and sync them with platforms (e.g., Google Ads, LinkedIn, programmatic display), and refine based on results * Performance Analysis & Reporting: Regularly monitor, analyze and report on campaign performance, focusing on key ABM metrics such as Account Engagement, MQL/SQL Conversion Rate, Pipeline Influence and ROI; provide actionable insights for continuous optimization * Campaign Management and Optimization: Plan, launch, and manage targeted ABM campaigns across various paid channels, with a focus on Demandbase/6sense DSP, as well as across LinkedIn, Google Search/Display and programmatic display; optimize the campaigns based on data * Budget & Forecasting: Manage the paid media budget, ensuring KPI-based budget allocation, optimization and utilization * Creative & Messaging: Collaborate with Content and Creative team to ensure messaging is highly relevant to the specific needs and purchase barriers of the priority personas identified for each vertical Qualifications * 6-8 years of experience managing B2B paid media campaigns, with a strong focus on ABM strategies * AMB platform mastery: 5+ years of hands-on, expert-level experience managing and operationalizing Demandbase and/or 6sense; certification in one or both platforms highly desirable * Channel Expertise: Proven track record of managing and scaling campaigns on LinkedIn Campaign Manager and Google Ads (Search/ Display) * Web Analytics & CRM experience: practical experience working with Google Analytics and CRM (Salesforce or other), to amplify campaign insights and track campaign impact across the funnel * Data-Driven and Analytical Mindset: exceptional analytical skills and ability to translate complex data into clear, actionable optimization strategies * Communication: excellent written and verbal communication skills, comfortable synthesizing and presenting strategy and results to leadership * Ability to thrive in a global, hybrid work environment, requiring consistent virtual collaboration while also fulfilling required in-office presence as dictated by the local policy This posting is a new position within our organization. The targeted pay range for this position in the following location is / locations are: Canada - Toronto Office TRO : 99,000 - 149,000 CAD / Annual United States - Dallas Field Office : 118,000 - 176,000 USD / Annual United States - Chicago Office CHO : 130,000 - 194,000 USD / Annual United States - Tampa Office TAO : 118,000 - 176,000 USD / Annual United States - New York Office NYO : 130,000 - 194,000 USD / Annual Poland - Warsaw Office WAO : 192,000 - 317,000 PLN / Annual Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position. Equinix Benefits As an employee, you become important to Equinix's success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we're providing you with the best package possible. So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work. Employee Assistance Program: An Employee Assistance program is available to all employees. US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion. Core Benefits - Pension: You will be enrolled in the employee capital plan or pension, known as PPK, a contributory pension scheme for you and your employer to save funds intended for withdrawal on retirement. Private Medical Insurance: You may enroll yourself and eligible dependents in Private Medical Insurance (PMI) for greater choice, flexibility, and access to specialist care for short-term illness or injury and so on. Life and Accident Insurance: Equinix provides Life and Accident Insurance cover for its employees which you can enroll in. Other Benefits and Perks - Employees have the option to select and use from a wide range of other benefits including: Annual Leaves, Flex Wallet (flexible spending account), Multi-sport Card, Lunch Pass Card, Discount Portal, statutory allowances and reimbursements (remote working, corrective glasses reimbursement), and paid and unpaid leaves in line with local market practices and regulatory requirements. More details on eligibility and rules for leaves are in Equinix's HR policies. Eligibility and contribution requirements apply to some benefits, in line with company policy. Benefits are subject to specific plan/program or insurer terms and conditions, including changes at Equinix's discretion. Equinix will be compliant will regulatory requirements on benefits and leaves. Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. We use artificial intelligence in our hiring process. Learn more here.

About ampli FI Loyalty Solutions ampli FI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For almost two decades, we have delivered compelling rewards programs, unique earn and burn opportunities and card-linked programs to leverage merchant funded offers. At ampli FI, we're always looking for exceptional individuals who share our relentless commitment to excellence and embody our core values of Integrity, Curiosity, and Advocacy. The Opportunity The Implementations Manager is a member of the Client Services organization, which is comprised of the Sales, Client Delivery Client Success and Development and Relationship Management teams. The Implementations Manager is responsible for converting and implementing new clients onto the ampli FI Loyalty Solutions platform, managing implementation projects for existing clients, managing special projects, and leading configuration and launch tasks. This individual acts as a Client Delivery project manager, escalation point and technical collaborator for the entire organization to ensure all are receiving the necessary information to complete projects accurately and on time. Responsible for coordinating and actively participating in meetings, communicating clearly, creating and managing associated project plans while providing a high level of internal and external customer service. How You Will Contribute * Manage complex client implementations and projects * Act as a Subject-Matter Expert (SME) on products and services * Document and improve the department's project delivery standards * Proactive and regular outreach with the Client Delivery Implementations Managers and Implementations Analyst teams * Obtain and share key insights with clients and internal teams * Collaborate with internal teams and resources to improve processes, documentation, and eliminate errors. Skills & Qualities We're Looking For * Reliable execution and articulation in documentation, presentation, and proactive outreach. * Application of project management methodologies to oversee and coordinate multiple projects simultaneously. * Ability to manage shifting priorities, juggle numerous demands, and apply effective planning and scheduling skills in a fast-paced environment. * Strong capacity for critical thinking to analyze project requirements, anticipate potential roadblocks, and develop effective solutions. * Ability and desire to become subject-matter expert for company's products and services. * Strict adherence to detail and strong organizational skills * Highly collaborative partner capable of engaging and coordinating effectively with diverse teams Required Education and Experience * Bachelor's degree or equivalent in relevant work experience * Minimum 3 years project management, preferably within payments * Minimum 2 years leading or managing corporate initiatives * Minimum 1 year card processing, issuing and/or loyalty/rewards * Practical application of Excel, Word, PowerPoint, Outlook, Gmail, Google Sheets, Google Docs Preferred Experience * Experience in Financial services, card payments and / or issuing, or rewards and loyalty * Experience in Implementations and/or project management * Shown success in effectively driving and delivering projects * Familiarity with Jira and Confluence for project tracking and documentation * Experience with Salesforce or other CRM systems * Ability to represent technical delivery tasks to non-technical and\or business resources Work Environment This job operates in a work from home environment, unless located in the Chicago area. You must reside in one of the following states to be considered for this position: Location ampli FI's corporate office is located in Naperville, IL. This role is available for remote work. In order to be considered for a remote role at ampli FI Loyalty Solutions, primary residence must be in one of the following states: AZ, CO, FL, GA, IL, IN, MA, MT, NE, NH, NJ, NY, OH, PA, SC, TN, TX, UT, VA, WI Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * While performing the duties of this job, the employee is regularly required to, stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone. * Specific vision abilities required by this job include close vision requirements due to computer work. * Occasional light lifting is required. Travel Occasional out-of-area and overnight travel may be expected. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. What We Offer * Competitive salary * Potential for bonus opportunity based on individual performance and company achievements * Medical, Dental, Vision Benefits * 401(k) and 401(k) Employer Match * Employer Funded Insurance, Short & Long Term Disability * Voluntary Café plans for insurance including voluntary life , accident, hospital, and critical care * Voluntary Café Plans including parking and transit * Flexible work hours in a hybrid environment. * Opportunities for professional development and growth. * Paid Time Off including holiday, vacation and personal time * Parental Leave * Employee Assistance Programs * Snacks and a Gym onsite The compensation range listed below represents the potential salary for this role at the time of posting. However, the final salary may be higher or lower than the stated range, and this range may be adjusted in the future. An employee's placement within the salary range will depend on various factors, including but not limited to: relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any applicable collective bargaining agreements, and the needs of the business or organization. The salary range for this role is $80,000 to $100,000. ampli FI Loyalty Solutions embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are the better our company will be.

Who We Are ampli FI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For almost two decades, we have delivered compelling rewards programs, unique earn-and-burn opportunities, and card-linked programs to leverage merchant-funded offers. Here at ampli FI, we are always looking for more great people to be a part of the relentless pursuit of excellence in everything we do. Our core values are Integrity, Curiosity, and Advocacy for our clients. We are looking for a talented, highly driven Enterprise Architect to join our dynamic team and serve as a strategic technology partner to the CIO and CTO. Location: This role offers a hybrid work arrangement, with our office located in Naperville, IL (60563), and requires a minimum of three days per week onsite. What You Will Do As the Enterprise Architect at ampli FI, you will play a critical role in defining the overall technology architecture and ensuring ampli FI's systems are designed for scalability, performance, and security. You'll serve as the primary architectural authority for cloud, data, and application platforms, helping guide the modernization of ampli FI's loyalty, rewards, and payments solutions. This position combines strategic leadership with deep technical expertise, ensuring ampli FI's technology investments align with enterprise goals and deliver measurable business impact. How You Will Contribute * Define and maintain ampli FI's enterprise architecture strategy, ensuring alignment between business goals and technical execution. * Serve as the principal architect for ampli FI's core platforms, with a strong focus on AWS, microservices, and distributed system design. * Partner closely with engineering, infrastructure, and product teams to architect scalable, performant, and secure systems that power ampli FI's loyalty and payment solutions. * Establish standards for API design, integration, and data exchange, ensuring consistency across services (REST, JSON, JWT, SSO). * Drive modernization initiatives, including migration from legacy applications to AWS-native architectures leveraging ECS, Lambda, RDS, DynamoDB, Athena, and S3. * Collaborate with DevOps and Infrastructure teams to strengthen CI/CD automation, cost optimization, and observability using Git, Jenkins, Terraform, Automox, and JumpCloud. * Provide architectural guidance for high-volume transactional systems that support loyalty point accruals, redemptions, and merchant-funded offers. * Partner with Security and QA teams to ensure compliance, resiliency, and test automation best practices across the technology stack. * Lead architectural reviews, provide mentorship to engineers, and champion modern engineering practices across teams. * Support the CIO and CTO in defining technology roadmaps, evaluating emerging tools, and ensuring ampli FI's architecture evolves with business needs. The Expertise You Bring * 10+ years of progressive experience in software or enterprise architecture, with proven experience designing large-scale, cloud-based systems. * Deep expertise in AWS architecture - including ECS, Lambda, CloudWatch, DynamoDB, RDS, Athena, and S3. * Extensive experience in API design, microservices, and system integration (REST, JSON, JWT, SSO). * Hands-on knowledge of Java/Spring, Python, or Clojure in modern distributed environments. * Strong understanding of data management using MySQL, PostgreSQL, DynamoDB, and Athena. * Familiarity with DevOps and CI/CD tools such as Git, Jenkins, Terraform, Automox, and JumpCloud. * Solid understanding of QA automation and performance testing tools including Selenium, Postman, and JMeter. * Experience in loyalty, rewards, payments, or financial services ecosystems strongly preferred. * Strong analytical and communication skills with the ability to bridge business and technical priorities. * Proven ability to think strategically while remaining hands-on in execution. Additional (Bonus) Skills * Experience leading architecture governance or technology standards across multiple product teams. * Exposure to event-driven architectures, asynchronous processing, and messaging frameworks. * Familiarity with security and compliance frameworks such as PCI-DSS or SOC 2. * Understanding of large-scale data pipelines and real-time analytics. * Ability to mentor technical teams and communicate architectural decisions clearly to both technical and non-technical audiences. Our Tech Stack * Cloud: AWS (ECS, Lambda, Athena, S3, DynamoDB, RDS, CloudWatch) * Languages: Java / Spring, Clojure, Python * Data: MySQL, PostgreSQL, DynamoDB, Athena * Integration: REST APIs, JSON, JWT, SSO * DevOps & CI/CD: Git, GitHub/BitBucket Pipelines, Jenkins, Terraform, Automox, JumpCloud * QA / Automation: Selenium, Postman, JMeter * Project Management: Jira, Confluence Physical Requirements * Frequently required to sit and stand. * Required to use hands to handle or feel objects, tools, or controls. * Visual acuity and manual dexterity required to manage projects and use software and a laptop computer Other Duties Duties, responsibilities, and activities are not all-encompassing and may change at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. What We Offer * Competitive salary * Medical, Dental, and Vision Benefits * 401(k) and Employer Match * Employer-Funded Insurance, Short & Long Term Disability * Voluntary Café Plans for insurance and commuter benefits * Flexible work hours in a hybrid environment * Opportunities for professional development and growth * Paid Time Off, including holidays, vacation, and personal time * Parental Leave * Employee Assistance Programs * Snacks and onsite gym The compensation range listed below represents the potential salary for this role at the time of posting. However, the final salary may be higher or lower than the stated range, and this range may be adjusted in the future. An employee's placement within the salary range will depend on various factors, including but not limited to: relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any applicable collective bargaining agreements, and the needs of the business or organization. The salary range for this role is$150,000 - $160,000 ampli FI Loyalty Solutions embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.

Who are we? Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work. Job Summary Candidate should have experience with installation, preventive maintenance, troubleshooting and repair of access control and video management systems. Preferably in a data center environment. This is a 'hands on' position requiring both desk/computer work, and boots on the ground activities in a live data center environment. Responsibilities Work Orders * Installation, termination, testing and labeling of all access control and CCTV devices within the Data Center * Perform security systems start-up operations * Assist with startup tests * Manage multiple concurrent interdisciplinary projects and the ability to work in a team environment * Oversee security contractor work and operations * Handles moderate non-standard work requests for security custom orders internally and externally; based on scale, may also require vendor coordination * Supports tracking of customer security ticketing orders, including: reporting requirements and audit requests * Involved in supporting senior team members with the development and distribution of Request for Proposals (RFPs) to vendors for moderate-scale security infrastructure projects requiring multiple bidders * Coordinates auxiliary equipment and machines with problem solving and minor repairs to avoid/minimize downtime; may support the troubleshooting and maintenance of office security equipment, if necessary Incident Management * Supports site with remediation of ACS/VMS system issues as needed Facility / Infrastructure Maintenance * Supports moderate issues for local security, in responding to and resolving issues and/or condition reports for the ACS (Access Control System) and VMS (Video Management Systems), in accordance with policies and procedures * Supports preventative maintenance for security infrastructure, according to the standard operating procedures, for on-time and accurate security patching and updates * Participate in moderate customer-facing support requests, including: negotiated audits, security custom orders and cage build initiation * Coordinates asset inventory for security IP address management, including: tracking and distributing IP addresses for security equipment Vendor Management * Supports moderate security vendor work associated to customer-facing security buildouts and internal security infrastructure requests * Coordinates with the site management team to interface with third party auditors to support fulfilling internal and external auditory requirements Site Administration * Has substantial understanding of security processes and procedures and quality control initiatives to ensure they are followed and adhered to * Analyzes and maintains security drawings and site-specific supporting documentation Collaboration * Provides assistance to security stakeholders during moderately difficult maintenance activities * Communicates with stakeholders to properly coordinate security installations impacting facility infrastructures * Partners with security teams to implement and validate system upgrades and provide recommendations * Supports cross-functional teams on new builds and expansions Qualifications * Typically requires a high school diploma and 2-4 years of equivalent work experience * Working knowledge of SQL Server, Windows Server, Outlook, Word, Excel * Working Knowledge and/or certification with a security systems manufacturer such as AMAG is a plus * All around mechanical inclination and networking background * Ability to read and analyze Security, Electrical, and Mechanical drawings * Experience with fault isolating and troubleshooting networks including LAN and WAN * Knowledge of common network protocols such as TCP/IP * Familiarity with configuring networking equipment * Ability to perform all of the standard high-rise building / data center tasks * Operational experience with data communication issues, including physical security, resource management, capacity planning, monitoring, and performance is a plus * Ability to work independently and manage multiple projects and priorities * Must have excellent written and verbal customer service skills * Must be willing to have a flexible schedule * Ability to lift 60-75 lbs * Must be able to successfully complete company background check as well as U.S. Government and/or other specific background screenings as required per assignment The targeted pay range for this position in the following location is / locations are: United States - CH5 Chicago : 59,000 - 88,400 USD / Annual Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position. Equinix Benefits As an employee, you become important to Equinix's success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we're providing you with the best package possible. So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work. Employee Assistance Program: An Employee Assistance program is available to all employees. US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. We use artificial intelligence in our hiring process. Learn more here.

The Account Executive will represent the organization to an assigned portfolio of clients and partners. The primary function of the role is to cultivate and strengthen relationships, establishing a trusted advisor and strategic partner role. Success in this position requires the ability to develop and execute strategic account plans that align with client and partner objectives. Effectiveness in this role relies on expertise in loyalty products and services, process improvement, consulting, data analysis and insights, financial performance, and industry trends. Responsibilities * Proactively meet and consult with clients' and / or partners' senior executives to develop strategic opportunities to extend the partnership and increase portfolio performance, demonstrating appropriate sense of urgency; continually monitor and communicate value of ampli FI products/solutions, and through data analysis and management demonstrate the financial value of the ampli FI partnership. * Support ampli FI clients who do not have an 'assigned' Account Executive and act as liaison for escalations; and act as internal sales on any and all revenue initiatives on behalf of the Relationship Manager. * Responsible for consistently delivering the Strategic Business and Financial Review to all assigned clients and / or partners showing the value of consumer engagement and overall loyalty which includes participating in strategic planning and taking a broad perspective to deliver relevant payment and industry expertise. * Establish and Align strategically the client's and / or partners goals and objectives to ampli FI's products and services to maximize the financial and consumer engagement value proposition for both the client and / or partner and ampli FI. * Through data analysis and management, the strategic focus is key to identifying growth opportunities while utilizing a consultative sales approach that ensures clients and / or partners business objectives are met and performance metrics of payment portfolios are maximized. * Evaluate and understand market intelligence that may impact ampli FI's product offering or sales approach and report significant industry insights accordingly. * Prepare and deliver accurate and timely proposals; negotiate contractual relationships; propose and negotiate new and renewal term agreements; prepare and present pricing comparisons and proforma analysis; and continued program analyses. * Meet or exceed established revenue growth goals from the sale of new products and services and by enhancing overall portfolio performance. * Act as primary management point of contact for assigned client and / or partner for strategic and financial initiatives as well as act as the liaison for escalated issue resolution. * Assist and participate in various industry conferences that promote ampli FI's products and services. * Collaborate with product team regarding new product development for credit union and consumer opportunities; coordinate interdivisional and interdepartmental communications related to serving clients and / or partners with new and existing products/solutions. * Responsible for maintaining and keeping current account plans for all assigned clients and / or partners as well as an attention to details for all financial opportunities and data elements within Salesforce, ensuring accounts and opportunities are updated and maintaining accurate records. * Manage contract renewals for clients. Essential Skills and Experience * Bachelor's Degree or equivalent in relevant work experience * Minimum of 3-5 years of related experience in financial services industry; payments experience is a plus Minimum of 3-5 years of executive client management and loyalty program experience is a plus Minimum of 3-5 years in external or internal sales environment * Develop & strengthen clients and partners relationships through in-person visits, virtual meetings and phone calls Proactive and regular outreach to the client and / or partner by phone and email * Alert management team of issues * Functions as liaison between client and / or partners and operations staff * Submits requests for new development work and client requests * Responsible for the overall client satisfaction of assigned clients and partners leads to retention, future revenue, and growth for our company * Conduct operational reviews, summarize service relationships and work with the team to ensure service excellence * Work closely with the internal team to ensure requests are resolved within appropriate time frames * Monitor service delivery to identify areas for improvement and development of action plans Preferred Skills and Experience * Preferred areas of expertise include card servicing, loyalty programs, and card issuing Key Competencies and Attributes * Exceptional written and verbal/presentation communication skills * Ability to manage and foster internal and external resources and cross-functional relationships * Strong collaborator * Comfortable with ambiguity and operating in an environment synonymous with change * Organization skills and attention to detail * Knowledge of and experience applying conflict resolution techniques * Data analysis and management * Expertise in organizing, prioritizing, and scheduling tasks * Creative, flexible, and innovative team player * Strategic thinker with strong problem-solving capabilities * Dedicated to maintaining the highest standards of quality * Proactive and initiative-driven: Anticipates challenges, identifies opportunities, and takes action to drive results before issues arise Travel * Occasional out-of-area and overnight travel may be expected and could be up to 25% Work Arrangement * Based at ampli FI's Naperville, IL Corporate office, this hybrid role requires onsite reporting Tuesday-Thursday weekly. * National remote opportunities require residency in one of the following states AZ, CO, FL, GA, IL, IN, MA, MT, NE, NH, NJ, NY, OH, PA, SC, TN, TX, UT, or VA. Physical Requirements This role involves sitting or standing for extended periods, using computers, phones, and other office equipment. Visual acuity and manual dexterity are needed for reading documents and handling materials. Occasional lifting of items up to 20 lbs. and frequent phone communication is required. Other Duties Duties, responsibilities, and activities are not all encompassing and may change at any time with or without notice. To perform this job successfully, an individual must be able to satisfactorily carry out each essential duty. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions The compensation range listed below represents the potential salary for this role at the time of posting. However, the final salary may be higher or lower than the stated range, and this range may be adjusted in the future. An employee's placement within the salary range will depend on various factors, including but not limited to relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any applicable collective bargaining agreements, and the needs of the business or organization. The salary range for this role is $75,000 to $84,000 per year. About ampli FI At ampli FI Integrity guides every decision, Curiosity drives innovation, and Advocacy ensures we always put our clients and teammates first. We foster a supportive, fun workplace where your contributions are valued, and your growth is encouraged. ampli FI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For nearly two decades, we have delivered compelling rewards programs, unique earn and burn opportunities and card-linked programs to leverage merchant funded offers. Here at ampli FI, we are always looking for more great people to be a part of the relentless pursuit of excellence in everything we do. Benefits and Perks * Competitive pay plus 401(k) with employer match * Medical, dental, vision, and life insurance * Voluntary café plans, including voluntary life, accident, hospital, critical care, and parking/transit options * Tuition Reimbursement * Paid time off, company holidays, and parental leave * Employee Assistance Program * Hybrid work environment with flexible hours * Onsite perks including gym access and snacks * Employee recognition programs celebrating milestones and achievements * Growth opportunities within a supportive, team-oriented environment ampli FI Loyalty Solutions embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills because we believe that the more inclusive we are, the greater impact we can make together.

The Senior Product Manager, Product Operations and Portfolio Management professional is a highly skilled, strategic, and execution-focused individual responsible for driving operational excellence, business alignment, and performance accountability across the product portfolio. In this capacity, the role serves as a key partner to Product Strategy, Product Management, Client Delivery, Finance, Marketing, Analytics, and Technology leadership, ensuring that strategic initiatives are translated into actionable operational plans. The role also oversees the development, tracking, and monitoring of critical internal OKRs and KPIs, as well as external and client-facing performance metrics, while managing vendor partnerships and monitoring Service Level Agreements (SLAs) to ensure quality and compliance. This is a high-impact, business-led, product-centric role suited for a strong executor who excels at bringing structure, organization, accountability, and momentum to complex initiatives. Key Responsibilities Portfolio & Product Planning & Alignment * Own day-to-day support of portfolio management activities across products, platforms, and client programs * Maintain detailed, accurate portfolio documentation including scope, priorities, dependencies, risks, sequencing, and decisions * Ensure the portfolio backlog remains organized, current, and aligned to strategic priorities * Support prioritization sessions, roadmap planning, and cross-functional reviews with data, documentation, and recommendations Project Management & Execution Discipline * Act as a hands-on business project lead for assigned initiatives, ensuring discipline in timeline management, dependencies, deliverables, and escalation * Build and maintain detailed project plans, milestone tracking, workback schedules, risk logs, and action-item registers * Drive follow-up, accountability, and closure of assigned tasks and deliverables * Ensure governance, process adherence, and documentation standards are consistently followed Requirements & Use-Case Development * Lead the development of business and functional requirements, use cases, workflows, acceptance criteria, and success metrics * Translate ambiguous or high-level inputs into clear, structured, actionable documentation * Partner with Product, Client teams, Finance, Risk, Data & Analytics, Marketing, and Technology to validate requirements * Support UAT planning, test case definition, and business validation Data & Analytics Partnership * Partner closely with Data & Analytics to support KPI development, reporting needs, and insight generation * Translate portfolio and product questions into clear analytical and reporting requirements * Ensure metrics and reporting align with Finance, Product, and Analytics standards * Use data to identify trends, risks, bottlenecks, and opportunities within the portfolio * Support interpretation and communication of insights for business decision-making Vendor & Partner Coordination * Support tracking of vendor deliverables, milestones, and SLA commitments * Prepare materials for partner business reviews and escalation discussions * Track and follow up on action items, risks, and remediation efforts Operational Excellence & Issue Coordination (Business-Led) * Act as a business-side coordination point for production and portfolio-related issues * Partner with Technology to communicate business impact, urgency, and status * Ensure incident documentation, follow-ups, and lessons learned are recorded and shared * Design and implement scalable operational frameworks to streamline workflows between Product, Sales, Marketing, and Customer Success teams. * Audit existing business processes to identify bottlenecks; drive continuous improvement initiatives that enhance speed-to-market and operational efficiency. * Establish governance standards for project execution and documentation to ensure consistency and quality across the organization. Communication & Stakeholder Engagement * Prepare concise, structured, executive-ready materials including status reports, dashboards, and summaries * Support communication for launches, incidents, and portfolio decisions * Maintain strong, proactive relationships with cross-functional stakeholders Essential Skills and Experience * Bachelors degree required, advanced degree a plus. * 5- 7+years of product management, business analysis, or related experience, ideally within loyalty, rewards, payments, or financial services. * Hands-on experience in writing user stories, test cases, detailed requirements, and acceptance criteria. * Demonstrated ability to conduct end-to-end testing (unit and client acceptance) for product features. * Strong customer-facing skills to gather requirements, clarify needs, and translate them into actionable deliverables. * Understanding of financial services and processor-level ecosystems (e.g., issuer processing, settlement, payment flows). * Familiarity with UI/UX design processes and building consumer-facing digital experiences. * Analytical and detail-oriented with strong technical aptitude. * Experience with agile methodologies and backlog management. * Strong written and verbal communication skills. Key Competencies and Attributes * Project execution and delivery leadership * Requirements definition and use-case development expertise * Portfolio organization and prioritization discipline * JIRA and Agile workflow management * Data-informed decision-making * Cross-functional influence and partnership * Operational readiness, accountability, and follow-through * Strong communication and documentation capabilities * Passion for consumer-first experiences in loyalty and payments * Innovative thinker with the ability to contribute new ideas and enhancements * Comfortable working in a fast-paced, matrixed environment with multiple priorities * Exposure to AI, Machine Learning, or personalization use cases in consumer engagement * Collaborative team player with the ability to influence without direct authority Work Arrangement * Based at ampli FI's Naperville, IL Corporate office, this hybrid role requires onsite reporting Tuesday-Thursday weekly. * National remote opportunities require residency in one of the following states AZ, CO, FL, GA, IL, IN, MA, MT, NE, NH, NJ, NY, OH, PA, SC, TN, TX, UT, or VA. Physical Requirements This role involves sitting or standing for extended periods, using computers, phones, and other office equipment. Visual acuity and manual dexterity are needed for reading documents and handling materials. Occasional lifting of items up to 20 lbs. and frequent phone communication is required. Other Duties Duties, responsibilities, and activities are not all encompassing and may change at any time with or without notice. To perform this job successfully, an individual must be able to satisfactorily carry out each essential duty. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions The compensation range listed below represents the potential salary for this role at the time of posting. However, the final salary may be higher or lower than the stated range, and this range may be adjusted in the future. An employee's placement within the salary range will depend on various factors, including but not limited to relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any applicable collective bargaining agreements, and the needs of the business or organization. The salary range for this role is $95,000 to $105,000 per year. About ampli FI At ampli FI Integrity guides every decision, Curiosity drives innovation, and Advocacy ensures we always put our clients and teammates first. We foster a supportive, fun workplace where your contributions are valued, and your growth is encouraged. ampli FI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For nearly two decades, we have delivered compelling rewards programs, unique earn and burn opportunities and card-linked programs to leverage merchant funded offers. Here at ampli FI, we are always looking for more great people to be a part of the relentless pursuit of excellence in everything we do. Benefits and Perks * Competitive pay plus 401(k) with employer match * Medical, dental, vision, and life insurance * Voluntary café plans, including voluntary life, accident, hospital, critical care, and parking/transit options * Tuition Reimbursement * Paid time off, company holidays, and parental leave * Employee Assistance Program * Hybrid work environment with flexible hours * Onsite perks including gym access and snacks * Employee recognition programs celebrating milestones and achievements * Growth opportunities within a supportive, team-oriented environment ampli FI Loyalty Solutions embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills because we believe that the more inclusive we are, the greater impact we can make together.

As Director, Product Strategy & Development for ampli FI, you will be a strong contributor and influencer to the overall product roadmap, while owning the vision, strategy, and delivery for assigned components of ampli FI's next-generation loyalty and consumer engagement ecosystem. This includes real-time rewards, card-linked loyalty solutions, merchant-funded offers, and innovative earn and redemption experiences designed to deepen consumer engagement, drive incremental spend, and deliver measurable value to financial institutions, merchants, and their customers. This leadership role requires a unique blend of strategic product vision, technical and analytical aptitude, executional rigor, and strong customer skills to translate client needs into business and technical requirements. The role sits at the intersection of payments, loyalty, and digital innovation - shaping how ampli FI's platform, data, and partner integrations power the future of rewards and engagement. Key Responsibilities Strategy & Vision * Define and champion the strategy and vision for assigned loyalty, offers, and redemption components while contributing to the broader roadmap. * Identify emerging opportunities - including points-as-currency, card-linked offers, merchant-funded incentives, real-time redemption, and AI-driven personalization - and incorporate them into product strategies. * Establish differentiated positioning and go-to-market strategies across financial institution, partner, processor, and fintech segments. Roadmap Contribution & Execution * Act as a key contributor and influencer to ampli FI's roadmap, while leading assigned components from strategy through delivery. * Write detailed business requirements, market requirements, pricing models, and user stories. * Define, participate in, and oversee test cases, end-to-end unit testing, and client acceptance testing to ensure high-quality delivery. * Drive seamless integration of ampli FI's loyalty capabilities into client and partner environments using APIs, SDKs, and data-driven services. * Work closely with Technology, Data, and UI/UX teams to ensure scalable solutions and intuitive consumer experiences. Ecosystem & Partner Engagement * Collaborate with financial institutions, partners, processors, and fintech's to expand ampli FI's loyalty ecosystem and co-create innovative engagement models. * Partner with Sales, Client Success, and Business Development teams to support client engagements, communicate product value, and deliver measurable business outcomes. * Act as a lead translator of client and consumer requirements into clear business and technical requirements, ensuring alignment across stakeholders. Offers & Real-Time Rewards Innovation * Design and deliver real-time rewards experiences, including instant earn and redemption at checkout, e-commerce, and mobile wallet integration. * Develop innovative earn/redemption models and new redemption channels leveraging ampli FI's platform and data strengths. * Monitor competitive and technology trends - including AI, digital wallets, and next-gen consumer engagement - to maintain ampli FI's leadership position. Leadership & Influence * Lead assigned initiatives and guide junior product staff or analysts, fostering a culture of innovation, accountability, and collaboration. * Influence senior stakeholders with clear communication of product priorities, strategic recommendations, and business impact. * Partner cross-functionally with Technology, Analytics, Design, Operations, Marketing, Compliance, and Client-facing teams to deliver at scale. Qualifications * Bachelor's degree required; MBA or equivalent advanced degree preferred. * 10+ years of product management or related experience, with at least 3-5 years in a leadership or lead-contributor capacity. * Proven experience with real-time rewards, card-linked offers, or merchant-funded loyalty programs. * Demonstrated expertise in writing test cases, user stories, business requirements, and conducting end-to-end unit and client acceptance testing. * Strong customer-facing skills with the ability to translate customer needs into business and technical requirements. * Deep understanding of payments, financial services, and processor-level ecosystems (e.g., card issuance, merchant acquiring, settlement, issuer processing, and compliance frameworks). * Experience integrating AI and Machine Learning into loyalty or engagement products, including personalization, segmentation, and predictive engagement. * Strong analytical and technical aptitude with proven ability to collaborate effectively with Technology and Analytics teams. * Hands-on experience with UI/UX design and consumer journey development. * Exceptional written and verbal communication skills, detail-oriented documentation, and executive presentation capabilities. * Familiarity with agile development methodologies and delivering API-based product solutions. Preferred Attributes * Customer-first mindset with passion for seamless, high-value consumer experiences. * Innovative thinker who identifies new revenue models and engagement approaches. * Commercial acumen with expertise in loyalty economics (redemption liability, breakage, ROI modeling). * Data-driven decision-maker experienced with segmentation, A/B testing, and optimization. * Comfortable working across a fast-paced, matrixed organization with financial institutions, merchants, and technology partners. Key Success Metrics * Successful delivery of assigned roadmap components on time and at high quality. * Growth in adoption and engagement of real-time rewards, and merchant-funded offers. * Incremental spend, retention, and satisfaction driven by ampli FI loyalty solutions. * Client satisfaction and positive feedback on requirement alignment and delivery. * Predictable delivery of roadmap milestones and effective cross-team collaboration. Work Arrangement * Based at ampli FI's Naperville, IL Corporate office, this hybrid role requires onsite reporting Tuesday-Thursday weekly. * National remote opportunities require residency in one of the following states AZ, CO, FL, GA, IL, IN, MA, MT, NE, NH, NJ, NY, OH, PA, SC, TN, TX, UT, or VA. Physical Requirements This role involves sitting or standing for extended periods, using computers, phones, and other office equipment. Visual acuity and manual dexterity are needed for reading documents and handling materials. Occasional lifting of items up to 20 lbs. and frequent phone communication is required. Other Duties Duties, responsibilities, and activities are not all encompassing and may change at any time with or without notice. To perform this job successfully, an individual must be able to satisfactorily carry out each essential duty. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions The compensation range listed below represents the potential salary for this role at the time of posting. However, the final salary may be higher or lower than the stated range, and this range may be adjusted in the future. An employee's placement within the salary range will depend on various factors, including but not limited to relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any applicable collective bargaining agreements, and the needs of the business or organization. The salary range for this role is $120,000 to $150,000 per year. About ampli FI At ampli FI Integrity guides every decision, Curiosity drives innovation, and Advocacy ensures we always put our clients and teammates first. We foster a supportive, fun workplace where your contributions are valued, and your growth is encouraged. ampli FI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For nearly two decades, we have delivered compelling rewards programs, unique earn and burn opportunities and card-linked programs to leverage merchant funded offers. Here at ampli FI, we are always looking for more great people to be a part of the relentless pursuit of excellence in everything we do. Benefits and Perks * Competitive pay plus 401(k) with employer match * Medical, dental, vision, and life insurance * Voluntary café plans, including voluntary life, accident, hospital, critical care, and parking/transit options * Tuition Reimbursement * Paid time off, company holidays, and parental leave * Employee Assistance Program * Hybrid work environment with flexible hours * Onsite perks including gym access and snacks * Employee recognition programs celebrating milestones and achievements * Growth opportunities within a supportive, team-oriented environment ampli FI Loyalty Solutions embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills because we believe that the more inclusive we are, the greater impact we can make together.

About ampli FI Loyalty Solutions ampli FI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For almost two decades, we have delivered compelling rewards programs, unique earn and burn opportunities and card-linked programs to leverage merchant funded offers. At ampli FI, we're always looking for exceptional individuals who share our relentless commitment to excellence and embody our core values of Integrity, Curiosity, and Advocacy. The Opportunity The Associate Implementations Manager is a member of the Client Services organization, which is comprised of the Sales, Client Delivery, Client Success and Development and Relationship Management teams. The Associate Implementation Manager is responsible for working with and assisting Implementation Managers in launching new clients Into our system and updating existing client's programs. This individual's role is comprised of multiple repetitive tasks to support launches. These tasks may be related to data entry, configuration in various programs, or require critical thinking and analysis of reports and troubleshooting. Responsible for coordinating and actively participating in meetings, communicating clearly, creating and managing associated task plans while providing a high level of internal and external customer service. How You Will Contribute * Provide basic project management services for assigned client projects * The position requires internal and external client engagement, acting as a subject-matter expert and escalation point for specific tasks and projects * Communicate progress, plans, and problems to team and client services leadership, understanding when and how to escalate issues * Work with cross-functional team to deliver on client needs * Accountable for client satisfaction and client retention * Proactive and regular outreach with the Client Delivery Project Management and Business Analyst teams * Obtain and share key insights with clients and internal teams * Collaborate with internal teams and resources to improve processes and eliminate errors. Skills & Qualities We're Looking For * Strong critical and technical analysis skills * Organizational skills and strict adherence to detail * Effective written and verbal communication and documentation * Creative, flexible, and innovative collaborator and individual contributor * Planning and scheduling skills, ability to manage multiple priorities * Problem resolution and critical thinking * Independent worker, self-motivated Preferred Experience * Experience in Financial services, card payments and / or issuing, or rewards and loyalty card payments and / or issuing * Ability to represent technical delivery tasks to non-technical and\or business resources. * Familiarity with Jira and Confluence for project tracking and documentation * Experience with Salesforce or other CRM systems Required Education and Experience * Bachelor's degree or equivalent in relevant work experience * Minimum 1 year project management, executive administration or equivalent business * Practical application of Excel, Word, PowerPoint, Outlook, Gmail, Google Sheets, Google Docs Work Environment This job operates in a work from home environment, unless located in the Chicago area. You must reside in one of the following states to be considered for this position: Location ampli FI's corporate office is located in Naperville, IL. This role is available for remote work. In order to be considered for a remote role at ampli FI Loyalty Solutions, primary residence must be in one of the following states: AZ, CO, FL, GA, IL, IN, MA, MT, NE, NH, NJ, NY, OH, PA, SC, TN, TX, UT, VA, WI. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * While performing the duties of this job, the employee is regularly required to, stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone. * Specific vision abilities required by this job include close vision requirements due to computer work. * Occasional light lifting is required. Travel Occasional out-of-area and overnight travel may be expected. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. What We Offer * Competitive salary * Potential for bonus opportunity based on individual performance and company achievements * Medical, Dental, Vision Benefits * 401(k) and 401(k) Employer Match * Employer Funded Insurance, Short & Long Term Disability * Voluntary Café plans for insurance including voluntary life , accident, hospital, and critical care * Voluntary Café Plans including parking and transit * Flexible work hours in a hybrid environment. * Opportunities for professional development and growth. * Paid Time Off including holiday, vacation and personal time * Parental Leave * Employee Assistance Programs * Snacks and a Gym onsite The compensation range listed below represents the potential salary for this role at the time of posting. However, the final salary may be higher or lower than the stated range, and this range may be adjusted in the future. An employee's placement within the salary range will depend on various factors, including but not limited to: relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any applicable collective bargaining agreements, and the needs of the business or organization. The salary range for this role is $60,000 to $80,000. ampli FI Loyalty Solutions embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are the better our company will be.

Who are we? Equinix is the world's digital infrastructure company , shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work. Job Summary Candidate should have experience with installation, preventive maintenance, troubleshooting and repair of access control and video management systems. Preferably in a data center environment. This is a ‘hands on' position requiring both desk/computer work, and boots on the ground activities in a live data center environment. Responsibilities Work Orders Installation, termination, testing and labeling of all access control and CCTV devices within the Data Center Perform security systems start-up operations Assist with startup tests Manage multiple concurrent interdisciplinary projects and the ability to work in a team environment Oversee security contractor work and operations Handles moderate non-standard work requests for security custom orders internally and externally; based on scale, may also require vendor coordination Supports tracking of customer security ticketing orders, including: reporting requirements and audit requests Involved in supporting senior team members with the development and distribution of Request for Proposals (RFPs) to vendors for moderate-scale security infrastructure projects requiring multiple bidders Coordinates auxiliary equipment and machines with problem solving and minor repairs to avoid/minimize downtime; may support the troubleshooting and maintenance of office security equipment, if necessary Incident Management Supports site with remediation of ACS/VMS system issues as needed Facility / Infrastructure Maintenance Supports moderate issues for local security, in responding to and resolving issues and/or condition reports for the ACS (Access Control System) and VMS (Video Management Systems), in accordance with policies and procedures Supports preventative maintenance for security infrastructure, according to the standard operating procedures, for on-time and accurate security patching and updates Participate in moderate customer-facing support requests, including: negotiated audits, security custom orders and cage build initiation Coordinates asset inventory for security IP address management, including: tracking and distributing IP addresses for security equipment Vendor Management Supports moderate security vendor work associated to customer-facing security buildouts and internal security infrastructure requests Coordinates with the site management team to interface with third party auditors to support fulfilling internal and external auditory requirements Site Administration Has substantial understanding of security processes and procedures and quality control initiatives to ensure they are followed and adhered to Analyzes and maintains security drawings and site-specific supporting documentation Collaboration Provides assistance to security stakeholders during moderately difficult maintenance activities Communicates with stakeholders to properly coordinate security installations impacting facility infrastructures Partners with security teams to implement and validate system upgrades and provide recommendations Supports cross-functional teams on new builds and expansions Qualifications Typically requires a high school diploma and 2-4 years of equivalent work experience Working knowledge of SQL Server, Windows Server, Outlook, Word, Excel Working Knowledge and/or certification with a security systems manufacturer such as AMAG is a plus All around mechanical inclination and networking background Ability to read and analyze Security, Electrical, and Mechanical drawings Experience with fault isolating and troubleshooting networks including LAN and WAN Knowledge of common network protocols such as TCP/IP Familiarity with configuring networking equipment Ability to perform all of the standard high-rise building / data center tasks Operational experience with data communication issues, including physical security, resource management, capacity planning, monitoring, and performance is a plus Ability to work independently and manage multiple projects and priorities Must have excellent written and verbal customer service skills Must be willing to have a flexible schedule Ability to lift 60-75 lbs Must be able to successfully complete company background check as well as U.S. Government and/or other specific background screenings as required per assignment The targeted pay range for this position in the following location is / locations are: United States - CH5 Chicago : 59,000 - 88,400 USD / Annual Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position. Equinix Benefits As an employee, you become important to Equinix's success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we're providing you with the best package possible. So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work. Employee Assistance Program: An Employee Assistance program is available to all employees. US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. We use artificial intelligence in our hiring process. Learn more here.

The Senior Product Manager, Product Strategy and Development at ampli FI plays a critical execution and delivery role within ampli FI's loyalty and rewards ecosystem. This role contributes to the overall product roadmap while directly owning the definition, requirements, and delivery of assigned features and components across real-time rewards, merchant-funded offers, various redemption options, and consumer engagement experiences. The role requires a strong mix of analytical, technical, and customer-facing skills, translating business and client requirements into detailed specifications, user stories, and test cases, and partnering closely with Technology and Design teams to bring solutions to market. Key Responsibilities Roadmap Contribution & Delivery * Contribute to ampli FI's loyalty and consumer engagement roadmap by providing input based on client needs, competitive trends, and internal priorities. * Own the detailed definition, requirements, and execution for assigned product features or initiatives. * Translate business objectives into clear requirements, user stories, and acceptance criteria. * Ensure alignment of assigned deliverables with the overall Product vision and strategy set by leadership. Product Development & Execution * Write detailed business requirements, user stories, and test cases for new features and enhancements. * Partner with Technology teams to refine requirements, assess feasibility, and drive implementation. * Conduct end-to-end unit testing and client acceptance testing for assigned deliverables to ensure quality. * Work closely with UI/UX teams to design intuitive and engaging consumer experiences. * Track and report on KPIs and product performance for owned features; recommend improvements. Customer & Partner Engagement * Engage with clients, partners, and internal stakeholders to capture and clarify requirements. * Act as the lead translator of clients and consumer needs into business and technical requirements for assigned product components. * Support Sales and Client Success in explaining product capabilities and gathering feedback from client implementations. Innovation & Continuous Improvement * Contribute ideas and solutions for real-time rewards, innovative earn/redemption models, offers, and consumer engagement. * Monitor market trends and competitor offerings to inform product enhancements. * Identify opportunities to leverage AI, analytics, and personalization within loyalty and rewards experiences. Collaboration & Influence * Partner cross-functionally with Technology, Analytics, Operations, Marketing, and Compliance to deliver features on time and with quality. * Work under the guidance of the Director, Product Management, while owning assigned initiatives end-to-end. * Contribute to building a culture of detail-oriented execution, accountability, and customer-centric innovation. Essential Skills and Experience * Bachelor's degree required; advanced degree a plus. * 5-7+ years of product management, business analysis, or related experience, ideally within loyalty, rewards, payments, or financial services. * Hands-on experience in writing user stories, test cases, detailed requirements, and acceptance criteria. * Demonstrated ability to conduct end-to-end testing (unit and client acceptance) for product features. * Strong customer-facing skills to gather requirements, clarify needs, and translate them into actionable deliverables. * Understanding of financial services and processor-level ecosystems (e.g., issuer processing, settlement, payment flows). * Familiarity with UI/UX design processes and building consumer-facing digital experiences. * Analytical and detail-oriented with strong technical aptitude. * Experience with agile methodologies and backlog management. * Strong written and verbal communication skills. Key Competencies and Attributes * Analytical and detail-oriented with strong technical aptitude * Passion for consumer-first experiences in loyalty and payments * Innovative mindset with the ability to contribute new ideas and product enhancements * Ability to operate effectively in a fast-paced, matrixed environment with competing priorities * Exposure to AI, machine learning, or personalization use cases in consumer engagement (preferred) * Collaborative team player capable of influencing stakeholders without direct authority Work Arrangement * Based at ampli FI's Naperville, IL Corporate office, this hybrid role requires onsite reporting Tuesday-Thursday weekly. * National remote opportunities require residency in one of the following states AZ, CO, FL, GA, IL, IN, MA, MT, NE, NH, NJ, NY, OH, PA, SC, TN, TX, UT, or VA. Physical Requirements This role involves sitting or standing for extended periods, using computers, phones, and other office equipment. Visual acuity and manual dexterity are needed for reading documents and handling materials. Occasional lifting of items up to 20 lbs. and frequent phone communication is required. Other Duties Duties, responsibilities, and activities are not all encompassing and may change at any time with or without notice. To perform this job successfully, an individual must be able to satisfactorily carry out each essential duty. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions The compensation range listed below represents the potential salary for this role at the time of posting. However, the final salary may be higher or lower than the stated range, and this range may be adjusted in the future. An employee's placement within the salary range will depend on various factors, including but not limited to relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any applicable collective bargaining agreements, and the needs of the business or organization. The salary range for this role is $95,000 to $105,000 per year. About ampli FI At ampli FI Integrity guides every decision, Curiosity drives innovation, and Advocacy ensures we always put our clients and teammates first. We foster a supportive, fun workplace where your contributions are valued, and your growth is encouraged. ampli FI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For nearly two decades, we have delivered compelling rewards programs, unique earn and burn opportunities and card-linked programs to leverage merchant funded offers. Here at ampli FI, we are always looking for more great people to be a part of the relentless pursuit of excellence in everything we do. Benefits and Perks * Competitive pay plus 401(k) with employer match * Medical, dental, vision, and life insurance * Voluntary café plans, including voluntary life, accident, hospital, critical care, and parking/transit options * Tuition Reimbursement * Paid time off, company holidays, and parental leave * Employee Assistance Program * Hybrid work environment with flexible hours * Onsite perks including gym access and snacks * Employee recognition programs celebrating milestones and achievements * Growth opportunities within a supportive, team-oriented environment ampli FI Loyalty Solutions embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills because we believe that the more inclusive we are, the greater impact we can make together.