Business Analyst jobs at Amyx

The Lead Business Analyst is a strategic and people-focused role responsible for elevating the quality, consistency, and impact of the Business Analyst team. This position blends mentorship, analytical leadership, and cross-functional collaboration to ensure high-quality requirements, streamlined processes, and effective communication between business and technical stakeholders. You will guide a talented team of 8-10 Business Analysts, shape BA standards and best practices, and help deliver enterprise-wide solutions that support organizational goals and improve operational efficiency. Key Responsibilities: Business Analysis Standards & Requirements Establish, promote, and maintain consistent BA practices, templates, and documentation standards. Ensure high-quality business requirement artifacts (BRDs, RTMs, user stories, acceptance criteria, process flows, data requirements). Oversee requirement validation to ensure both business and technical needs are fully addressed. Review and provide constructive feedback on BA deliverables to reduce rework and strengthen solution quality. Ensure timely and complete delivery of BA artifacts to support project timelines and milestones. Promote testing approaches that address functional, non-functional, and data requirements. Collaboration, Facilitation & Stakeholder Alignment Foster strong collaboration across business units, IT teams, vendors, and stakeholders. Act as a liaison between business and technical teams to ensure clarity, alignment, and shared understanding of business needs. Facilitate workshops, requirement sessions, and cross-team discussions to drive decision-making. Support change management efforts through consistent and proactive stakeholder communication. Work with product owners, project managers, and leadership to prioritize requirements, mitigate risks, and maintain project momentum. Communication & Presentation Demonstrate exceptional written and verbal communication skills. Translate complex business needs into clear, concise, and actionable requirements and documentation. Tailor communication for executives, technical teams, and end users to ensure shared understanding. Present findings, recommendations, and project updates to senior leadership with clarity and confidence. Produce high-quality documentation that is accurate, structured, and easy to understand. Team Leadership, Coaching & Continuous Improvement Mentor, guide, and support Business Analysts, promoting skill development, confidence, and analytical excellence. Identify improvement opportunities through process analysis, team feedback, and project outcomes. Recommend and help implement improvements to BA practices to increase efficiency and consistency. Ensure alignment with leadership and team members before introducing new methodologies or practice changes. Remove roadblocks, provide direction, and proactively address risks that impact BA effectiveness. Lead by example, demonstrating accountability, professionalism, transparency, and a commitment to quality. Qualifications Required Bachelor's degree in business, Information Technology, or a related field 7+ years of experience as a Business Analyst, including 3+ years mentoring or leading analysts Outstanding written and verbal communication skills Strong understanding of requirement elicitation, documentation, and process modeling Proven experience with Agile methodologies (Scrum and/or Kanban) Excellent facilitation and stakeholder engagement skills Experience working with enterprise-level applications or multi-module systems Proficiency with BA and ALM tools such as Jira, Azure DevOps, or similar Preferred Experience guiding BA practice standards or supporting BA Centers of Excellence Experience with data governance, data integration, or data quality initiatives Familiarity with testing methodologies and ALM or automated testing tools Strong analytical and problem-solving skills, including the ability to use data to drive insights Skills & Competencies Leadership and mentoring abilities Exceptional communication and presentation skills Strong analytical and process improvement mindset Excellent stakeholder engagement and facilitation capabilities High attention to detail and commitment to quality Ability to manage multiple priorities and support projects concurrently Proficiency with Microsoft Office Suite and process modeling tools Required: Business Analysis - Expert level knowledge in business analysis functions (requirements, stakeholder management, testing, etc) Leadership - Strong leadership and mentoring skills, with experience leading and guiding experienced teams. Communication - Effectively conveying ideas to both technical and non-technical teams at various levels of an organization Stakeholder Management - Ablity to build and maintain working relationships with key stakeholders within the organization Support - Guide and help experienced professionals in achieving their goals and support in removing obsticles.

This position will participate in testing web-based applications and windows services while working with other testing team-members sharing knowledge and experience to help enhance QA competency. To be successful in this role, you must display robust interpersonal skills, have a high aptitude for technical learning. Be approachable and willing to engage quickly, multi-task efficiently, demonstrate discipline and initiative to consistently solve complex problems in a fluid, fast-paced environment while maintaining a high level of composure, transparency, and professionalism during daily interaction with peers, customers, management, and external partners. Essential Responsibilities: Requirement Analysis and designing detailed test cases and procedures from requirement specifications Test new applications and repeatable testing for existing products Ensure all product releases meet or exceed defined quality goals Iterative Development and Release Management process experience in an Agile Scrum environment Work with business analysts, development teams, and internal groups to ensure customer requirements are met Attends design review and user meetings as required Documents test cases and defects as needed Performs execution of test plan, continually analyzing test efforts for completeness Performs system integration, functional, volume, user interface and performance testing on modifications and enhancements before production releases through manual and automated techniques Create, maintain, and run automated test scripts Analyzes failure/success of automated scripts and makes modifications as required

Job Summary : The Sr. Business Analyst will play a pivotal role in bridging the gap between business needs and technical solutions. With a focus on Dell Boomi technologies, the candidate will be responsible for analyzing, designing, and implementing integration solutions. This role requires a deep understanding of business processes and the ability to translate them into technical requirements, ensuring seamless integration and API management. Experience : 5 - 8 years Technical Skills: Dell Boomi, Boomi DCP, Dell Boomi Integration, Dell Boomi API management, Boomi B2B Responsibilities : - Analyze business requirements and translate them into technical specifications for integration solutions. Design and implement integration solutions using Dell Boomi, ensuring alignment with business objectives. Collaborate with cross-functional teams to gather and document business requirements for integration projects. Provide expertise in Dell Boomi Integration, API management, and B2B processes to optimize business operations. Oversee the development and deployment of integration solutions, ensuring they meet quality standards and deadlines. Monitor and troubleshoot integration processes to ensure seamless data flow and system performance. Develop and maintain documentation for integration processes and solutions to support ongoing operations. Conduct regular reviews of integration solutions to identify opportunities for improvement and optimization. Ensure compliance with industry standards and best practices in integration and API management. Collaborate with stakeholders to identify and address integration challenges and opportunities. Provide training and support to team members on Dell Boomi technologies and integration best practices. Stay updated with the latest trends and advancements in Dell Boomi and integration technologies. Contribute to the companys mission by enhancing business processes and improving data connectivity. Qualifications Possess a strong understanding of Dell Boomi technologies, including Boomi DCP and Dell Boomi API management. Demonstrate experience in designing and implementing integration solutions using Dell Boomi. Exhibit excellent analytical and problem-solving skills to address complex integration challenges. Show proficiency in documenting technical specifications and integration processes. Have a proven track record of successful collaboration with cross-functional teams. Display strong communication skills to effectively convey technical concepts to non-technical stakeholders. Maintain a proactive approach to staying updated with industry trends and advancements.

The Lead Business Analyst is a strategic and people-focused role responsible for elevating the quality, consistency, and impact of the Business Analyst team. This position blends mentorship, analytical leadership, and cross-functional collaboration to ensure high-quality requirements, streamlined processes, and effective communication between business and technical stakeholders. You will guide a talented team of 8-10 Business Analysts, shape BA standards and best practices, and help deliver enterprise-wide solutions that support organizational goals and improve operational efficiency. Key Responsibilities: 1. Business Analysis Standards & Requirements: Establish, promote, and maintain consistent BA practices, templates, and documentation standards. Ensure high-quality business requirement artifacts (BRDs, RTMs, user stories, acceptance criteria, process flows, data requirements). Oversee requirement validation to ensure both business and technical needs are fully addressed. Review and provide constructive feedback on BA deliverables to reduce rework and strengthen solution quality. Ensure timely and complete delivery of BA artifacts to support project timelines and milestones. Promote testing approaches that address functional, non-functional, and data requirements. 2. Collaboration, Facilitation & Stakeholder Alignment: Foster strong collaboration across business units, IT teams, vendors, and stakeholders. Act as a liaison between business and technical teams to ensure clarity, alignment, and shared understanding of business needs. Facilitate workshops, requirement sessions, and cross-team discussions to drive decision-making. Support change management efforts through consistent and proactive stakeholder communication. Work with product owners, project managers, and leadership to prioritize requirements, mitigate risks, and maintain project momentum. 3. Communication & Presentation: Demonstrate exceptional written and verbal communication skills. Translate complex business needs into clear, concise, and actionable requirements and documentation. Tailor communication for executives, technical teams, and end users to ensure shared understanding. Present findings, recommendations, and project updates to senior leadership with clarity and confidence. Produce high-quality documentation that is accurate, structured, and easy to understand. 4. Team Leadership, Coaching & Continuous Improvement: Mentor, guide, and support Business Analysts, promoting skill development, confidence, and analytical excellence. Identify improvement opportunities through process analysis, team feedback, and project outcomes. Recommend and help implement improvements to BA practices to increase efficiency and consistency. Ensure alignment with leadership and team members before introducing new methodologies or practice changes. Remove roadblocks, provide direction, and proactively address risks that impact BA effectiveness. Lead by example, demonstrating accountability, professionalism, transparency, and a commitment to quality. Qualifications: Required: Bachelor's degree in business, Information Technology, or a related field 7+ years of experience as a Business Analyst, including 3+ years mentoring or leading analysts Outstanding written and verbal communication skills Strong understanding of requirement elicitation, documentation, and process modeling Proven experience with Agile methodologies (Scrum and/or Kanban) Excellent facilitation and stakeholder engagement skills Experience working with enterprise-level applications or multi-module systems Proficiency with BA and ALM tools such as Jira, Azure DevOps, or similar Preferred: Experience guiding BA practice standards or supporting BA Centers of Excellence Experience with data governance, data integration, or data quality initiatives Familiarity with testing methodologies and ALM or automated testing tools Strong analytical and problem-solving skills, including the ability to use data to drive insights Skills & Competencies: Leadership and mentoring abilities Exceptional communication and presentation skills Strong analytical and process improvement mindset Excellent stakeholder engagement and facilitation capabilities High attention to detail and commitment to quality Ability to manage multiple priorities and support projects concurrently Proficiency with Microsoft Office Suite and process modeling tools Skill Required / Desired Amount of Experience Business Analysis - Expert level knowledge in business analysis functions (requirements, stakeholder management, testing, etc)-Required 10 Years Leadership - Strong leadership and mentoring skills, with experience leading and guiding experienced teams-Required 7 Years Communication - Effectively conveying ideas to both technical and non-technical teams at various levels of an organization-Required 7 Years Stakeholder Management - Ability to build and maintain working relationships with key stakeholders within the organization-Required 7 Years Support - Guide and help experienced professionals in achieving their goals and support in removing obstacles-Required 7 Years

Our client is seeking a Business Analyst to join their team! This position is located in San Francisco, CA or Seattle, WA. Vet and prioritize CMO meeting requests from field and customers Manage intake from our CRM system, email, and Slack channels Support FY27 CMO customer engagement strategy, helping to create process and structure, as well as Office of CMO initiatives Manage the full operational lifecycle for customer engagements: vetting and coordinating customer engagements; obtaining meeting approvals; preparing briefing documents; as well as run the debriefing and follow-up process Coordinate with internal stakeholders to align on invite lists, meeting agendas, logistical details, and seating charts Manage shared systems: maintain prep doc folders, event templates, media archives, CMO customer engagement calendar Draft customer-facing follow-up communications and action items post-meeting or event Track sales and marketing metrics to determine strategy for meetings and events Maintain and manage Tableau dashboards and internal reports Desired Skills/Experience: Highly creative and comfortable working in ambiguous, fast-moving environments with tight deadlines Demonstrates a strong growth mindset with curiosity, adaptability, and a collaborative, team-oriented approach Proven program management experience with the ability to drive initiatives end-to-end A natural self-starter who can balance big-picture thinking with meticulous attention to detail Experience in sales strategy and programs is a strong plus Strategic thinker capable of connecting ideas, teams, and stakeholders to move initiatives forward Exceptional verbal and written communication skills, including the ability to craft and deliver executive-level communications Experience supporting executive engagement and communications Benefits: Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered The approximate pay range for this position is between $36.60 and $52.29. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

We are looking for an experienced Business Analyst or Product Owner to support major Contact Center transformation initiatives. The ideal candidate will have strong analytical skills, experience in telecom or customer service environments, and exposure to modern AI-driven engagement solutions. Mandatory Requirements Contact Center domain experience. Strong Business Analyst skills (not a Project Manager role). Exposure to AI, IVR, SMS, and Chat-based customer engagement solutions. Telecom industry experience. Qualifications 5+ years of experience as a Product Owner or Business Analyst in telecom or contact center environments. Understanding of AI technologies and their application in customer service. Hands-on experience with omnichannel customer engagement strategies. Strong communication, documentation, and stakeholder management skills. Ability to work cross-functionally with business leaders, IT teams, and external vendors. Strong analytical, critical-thinking, and problem-solving abilities.

Business Systems Analyst Compensation: $40 - $60 /hour, depending on experience Inceed has partnered with a great company to help find a skilled Business Systems Analyst to join their team! Are you ready to dive into an exciting opportunity where you'll play a crucial role in IT project success? Join a team as a Business Systems Analyst, where you'll be at the forefront of identifying, documenting, and communicating detailed project requirements. This position is open due to new additions to the team, offering you the chance to work on exciting projects and become a subject matter expert in your field. Key Responsibilities & Duties: Investigate and document current state for business processes and applications Interview stakeholders and end users to identify needs Document business requirements for IT projects Create process and data flows Act as liaison between development team and stakeholders Assist Project Managers in development of project plans Participate in testing/QA/UAT efforts Communicate with company partners and vendors Required Qualifications & Experience: Minimum three years leading projects Experience in project management tools & methodology High proficiency in Excel BA/BS degree in related field or equivalent work experience Nice to Have Skills & Experience: Retail support experience Experience in BA role supporting e-commerce applications Knowledge of Agile methodology Experience with POSTMAN and curl commands Understanding of basic REST APIs Perks & Benefits: 3 different medical health insurance plans, dental, and vision insurance Voluntary and Long-term disability insurance Paid time off, 401k, and holiday pay Weekly direct deposit or pay card deposit Other Information: Flexible schedule with support center in Denver Collaborative, respectful team culture Opportunities to tackle new challenges If you are interested in learning more about the Business Systems Analyst opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time. We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We're here to help every person, whether client, candidate, or employee, find and secure what's better for them. Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. #INDDEN #INDDEN

This contract-to-hire role with our Columbus, Ohio client is a combination of IT Analyst (lightly) and IT Business Analyst. NO THIRD PARTIES! CANDIDATES MUST BE LOCAL TO COLUMBUS, OHIO The key experience interests are: IT Business Analyst - Requirement gathering (Certifications in CBAP would be a plus) Tracing requirements to test cases Leading meetings in a very organized manner Critical thinking / problem skills Customer relationship experience and vendor relationship experience. IT Analyst - Customer relationship building Managing service partners to application support SLAs Reporting to customers status of portfolio Number of apps Incident status Health of environment Roadmap collaboration Critical thinking / problem skills Required Qualifications for Position: Bachelor's Degree or equivalent work experience that provides knowledge and exposure to fundamental theories, principles, and concepts 3 - 4 years' experience in application, services or application analysis, deployment and support Experience working closely with service providers and delegating operational activities to them, as directed by a director or manager Knowledge of IT infrastructure & software component relationships, trends and best practices, on premise and SaaS solutions Solid skills with computers, operating systems and software (MS Office Suite, MS Project and other IT applications) and ability to learn new technical concepts quickly Excellent analytical abilities, including process analysis and development, problem solving and root cause analysis Strong teaming skills, collaboration, negotiation, communication, organizational, people management and conflict resolution skills Willing to travel as needed Client business operations knowledge 2+ year's experience working with support vendors and a software support environment Knowledge of ITIL processes and metrics The Role: The IT Analyst is responsible for identifying, defining and documenting business requirements and functional specifications for various IT projects and initiatives by collaborating with service providers, business partners, and stakeholders to ensure alignment of expectations, deliverables, and timelines. Working with Service Partners the IT Analyst will become a knowledgeable of the assigned applications, collaborating with Service Partners to ensure resolution of operational service-based issues, reviewing analyzing and reporting progress on service incidents and requests. Preparing materials and facilitate regular performance review meetings. Preparing performance and status information for IT and business leaders as requested. Individuals at this level are considered competent to independently perform work assignments. Principal Duties and Responsibilities: Communicates effectively with technical and non-technical audiences, using various methods such as presentations, reports, diagrams, and user stories. Applies problem-solving skills and analytical thinking to troubleshoot issues, resolves conflicts, and proposes solutions. Measures and monitors the performance, quality, and value of the IT services and solutions, using metrics and key performance indicators (KPIs). Assesses the business impact of IT risks and issues and escalates them as needed to ensure timely resolution and minimal disruption. Demonstrates strong business & budgeting skills, and financial acumen with the ability to analyze and communicate trends. Understands and complies with the contractual obligations and service level agreements (SLAs) of the service providers Maintains a deep understanding of the application domain, including the business processes, data flows, systems architecture, and integration points. Implements continuous improvement practices to enhance efficiency, effectiveness, and customer satisfaction. Demand Assessment - assists Business Relationship Managers to review and provide input into the business strategy and formulate business cases inputting analysis and views on high level business goals and outcomes Business Planning - begins eliciting business requirements and modeling processes (as-is/to-be, using Business Processing and/or Value Stream Mapping), recording in standard documentation, and socializing the project with other IT teams i.e. Architecture, Applications, Infrastructure, and Services Definition and Design - facilitates workshops to evolve scope, gathers detailed requirements, develops use cases and begin visualizing the end result, using standard tools and techniques: Requirements Elicitation: Leads, designs and facilitates business engagements to establish scope, business needs, project objectives, outcomes and expectations on business processes Requirements Development: Works to ensure that quality business requirements are produced, accepted and approved by the key stakeholder and business solution designs can deliver effectively Requirements Management: Oversees end to end traceability against quality business requirements using appropriate tools and templates Solution Assessment & Validation: Engages with key stakeholders to influence the solution design to meet business goals, scope and strategy requirements. Provides input into the identification and delivery of project benefits, traceability of requirements and impact of solutions. Delivery and Deployment - consulting role, providing clarification services regarding the project Vision, Scope and Requirements, plus assessing and managing Change Requests through the standard process. Assists testing teams craft suitable test scripts. Use templates, tools and (internal) processes consistently, helping evolve all as required. Participates in vendor reviews, discussion of products, contribute in the writing of RFI's and RFP's. Reviews proposed designs and solutions for usability and to assure requirements are satisfied Observes various business processes and identifies and recommends opportunities for improvement. Other duties as assigned by management

Analyzing current business processes, workflows and procedures to identify areas for improvement. Developing and implementing optimized processes and procedures to enhance efficiency, productivity and customer satisfaction. Collaborating with stakeholders to design and execute new Quote to Cash products aligned with organizational goals. Monitoring and evaluating the effectiveness of implemented features, measuring key performance indicators and making necessary adjustments for continuous improvement. Stay updated on industry trends, emerging technologies and process improvement methodologies. Responsibilities: Help drive the roadmap for business process automation related to subscription functions; Quote to Cash. Gain cross functional alignment across product, sales ops, finance, legal, operations, services etc. Plans, implements and monitors business process changes for projects Assists in making business decisions relating to system implementation, modification, maintenance, etc. Analyze complex business problems relating to end-to-end processes involving CPQ, Subscription Management, Entitlement Management, ERP. Collaborate closely with IT Architects and product management to define and implement effective and efficient solutions to help scale the business. Assume a hands-on role in testing solutions, identifying issues, validating solution meets specification and communicate to team members. Presents analyses, solutions and business cases to senior management Coordinates with cross-functional team to develop business process requirements Experience: 10+ years of experience in process analyst role, including substantial experience in Enterprise Applications (eg. eCommerce, Salesforce, ERP, Zuora etc.) Strong knowledge in enterprise CRM, CPQ, Order to Cash, SaaS / Cloud applications, with an enthusiasm to gain and apply new knowledge. Familiarity with process mapping and modeling techniques. Good understanding of business processes including CPQ, eCommerce, Contract, Subscription, ERP, Entitlement and Fulfillment systems. Strong analytical skills with the ability to collect, study and interpret complex data. Ability to manage and perform multiple complex tasks as part of the daily work assignment. Systems / Tools: Google Workplace (Gmail, Sheets, Docs, Slides, calendar) MSFT Office Application Suite SFDC CPQ, Contracts and CRM modules Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels. Skills: EAbility to manage and perform multiple complex tasks as part of the daily work assignment. Systems / Tools: Google Workplace (Gmail, Sheets, Docs, Slides, calendar) MSFT Office Application Suite SFDC CPQ, Contracts and CRM modules Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels. Education: Bachelor's degree in business administration, management or a related field. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter's email id ******************************* ID: # 25-54457

Our client is seeking a Business Analyst to join their team! This position is located in Maryland Heights, Missouri. Reviews, analyzes, and evaluates information technology systems operations Determines user needs and requirements and recommends ways to improve systems Serves as primary point of contact between users and engineering/development staff Identifies, documents, reports and tracks system issues Supports the process of translating business needs into formal technical requirement deliverables Analyze Cherwell Items Gathers requirements Documents specifications Partakes in customer requirements discussions Performs system function testing Desired Skills/Experience: ITSM experience (Cherwell or Ivanti preferred) ITIL understanding Benefits: Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered The approximate pay range for this position starting at $86,000. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

Assists in the research and assessment of business goals, objectives and needs to align information technology solutions with business initiatives for multiple, less complex accounts. Serves as the liaison between technical personnel and business area for multiple accounts. Essential Job Functions: Assists in planning and designing business processes; assists in formulating recommendations to improve and support business activities. Assists in analyzing and documenting client's business requirements and processes; communicates these requirements to technical personnel by constructing basic conceptual data and process models, including data dictionaries and volume estimates. Assists in creating basic test scenarios to be used in testing the business applications in order to verify that client requirements are incorporated into the system design. Assists in developing and modifying systems requirements documentation to meet client needs. Participates in meetings with clients to gather and document requirements and explore potential solutions. Executes systems tests from existing test plans. Assists in analyzing test results in various phases. Participates in technical reviews and inspections to verify 'intent of change' is carried through phase of project. Basic Qualifications: Bachelor's degree or equivalent combination of education and experience Bachelor's degree in business administration, information systems, or related field preferred Three or more years of business analysis experience. Experience working with the interface of information technology with functional groups within an organization. Experience working with business processes and re-engineering. Experience working with computer programming concepts and basic language. Other Qualifications: Interpersonal skills to interact with customers and team members Communication skills Analytical and problem-solving skills Presentation skills to communicate with management and customers Personal computer and business solutions software skills Ability to work in a team environment with multiple team members and the ability to multitask Key Skills: Business Analysis, Business processes, Fluent Spanish speaker Education: Bachelor's degree or equivalent combination of education and experience About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter Details: Name: Roushan Email: ********************************** Internal Id: 25-54594

Role: Agentic Product Owner / Business Analyst Contract Role Summary: Product Owner or Experienced Business Analyst with experience of AI with Contact Center, Customer Service and Telecom background to define and champion the Contact center transformation Required Qualifications: 5+ years in product management or ownership within telecom or contact center environments. Understanding of AI technologies and their application in customer service. Hands-on exposure to omnichannel customer engagement strategies. Excellent communication and stakeholder management. Collaborate with business leaders, IT teams, and vendors to ensure alignment on project objectives Strong analytical and problem-solving abilities. Nice to have: Experience with Google CES Best Regards, Bismillah Arzoo (AB)

Ready to step into a high-impact role with a company that actually listens to its analysts? This position sits on a highly visible team shaping the future of core operational systems and long-term strategy. What You'll Take On Drive initiatives across Manufacturing Operations, Quality, Safety, and Engineering. Support modernization efforts, including upgrades to ERP, lab, and quality systems. Partner with leaders to surface and prioritize business opportunities, turning early ideas into clear business cases and actionable demand. Map out current processes using flowcharts and analytical tools to spot gaps, bottlenecks, and improvements empowered by technology. Lead the discovery and documentation of complex, cross-functional requirements. Ensure requirements are met through black-box testing, UAT planning/execution, risk identification, and issue resolution. Conduct post-launch reviews and champion continuous improvement. Translate between business partners and delivery teams, keeping communication crisp and effective. Mentor junior analysts and collaborate with Training teams to build impactful end-user materials. This is a full-time hybrid role based near Irvine, CA. On-site presence is required Tues-Thurs in a modern campus environment featuring wellness perks and collaborative spaces. Some travel (up to 20%) may be needed for certain initiatives. This organization offers strong career mobility, comprehensive benefits starting day one (medical/dental/vision), profit sharing, a matching 401(k), competitive pay, and frequent employee appreciation programs. What You Bring 5+ years as a Business Analyst with significant manufacturing/factory floor experience. Hands-on experience implementing software in production environments. Strong background in process analysis, design, and documentation. Proven success supporting large, complex system or platform implementations. Expertise in at least one area such as Logistics, Product Lifecycle, or corporate systems (HR, Finance, Supply Chain, Commercial, Operations). Experience in end-to-end processes of implementing software on the factory floor. Deep understanding of end-to-end workflows (Order to Cash, Record to Report, etc.). Skilled in flowcharting, value-stream mapping, and documentation tools. Familiarity with multiple software platforms and improvement methodologies (Kaizen, Six Sigma, etc.). Knowledge of data systems, databases, SDLC, and application architecture. Experience building UAT/QA plans. Bachelor's Degree in Technology, Engineering, or Business Excellent communication and stakeholder skills. Compensation: $100K-$135K

Our client is seeking a Data Analyst to join their team! This position is located in St. Louis, Missouri. Assist in gathering and documenting business requirements from stakeholders Analyze data and provide insights to support decision-making processes Help in the development and testing of IT solutions and applications Collaborate with team members to troubleshoot and resolve technical issues Desired Skills/Experience: Completed Bachelor's degree from 2024 or 2025 Strong SQL skills Benefits: Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered The approximate pay range for this position starting at $85,000+. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

Senior Business Analyst This is an excellent opportunity to join a top-notch company and play a key role on a highly visible team. RESPONSIBILITIES: The primary focus is on Manufacturing Operations, Quality, Health & Safety, and Engineering. Work on projects to replace and update our ERP (Oracle Fusion), QA System, and Lab system Support and partner in identifying and prioritizing business opportunities/ideas, focusing on long-term strategic goals. Lead the cultivation and refinement of these business ideas into actionable demands, including comprehensive business cases. Conduct detailed assessments of current business processes using flowcharts and analytical tools to document and help identify gaps, inefficiencies, bottlenecks, and areas for improvement that can be addressed through the use of technology. Lead the elicitation and documentation of complex, cross-functional business requirements. Ensure business requirements are met by partnering with the QA team in black-box testing and leading UAT efforts, including test strategy, planning, execution, and issue resolution. Identify potential risks and develop mitigation strategies to ensure project success. Conduct post-implementation reviews to identify lessons learned and drive ongoing improvement. Facilitate effective communications between business partners, delivery teams, and executive stakeholders. Mentor less experienced and new Business Analysts. Also work with Training and Development to create effective training materials and training plans for end-users of solutions. This is a direct-hire hybrid position based in Irvine, California. You will work in the office three days a week on Tuesday, Wednesday, and Thursday. A beautiful new office complex featuring a gym, swimming pool, café, coffee shop, and wine bar. Travel up to 20% to other locations during some projects. Opportunities for advancement, a comprehensive benefits package including health, dental, and vision coverage upon hire, profit sharing and a matching 401 (k) plan, competitive salaries, and employee appreciation events and assistance programs. REQUIRED SKILLS: 5+ years of Business Analyst experience Strong manufacturing/factory floor experience. Experience in end-to-end processes of implementing software on the factory floor. Equivalent business experience, with extensive involvement in process analysis, process design, and documentation Involvement in complex, large-scale, and high-impact projects/platform implementations that add significant business value Knowledge in multiple functional areas or be an expert in at least one of the following: Logistics, Product Lifecycle Management, and corporate systems (HR, Commercial, Finance, Supply Chain, and/or Operations) Demonstrate deep process knowledge of key end-to-end processes like Order to Cash (OTC), Record to Report, etc. Ability to perform system and process analysis duties, including flow charting and value stream mapping, using process and software documentation tools Experience with multiple software platform implementations Prior experience with process improvement methodologies and tools (Kaizen, Six Sigma, Green/Black Belt, etc.) Understanding of data systems, databases, software development life cycle, and information and application architecture Experience leading the development of UAT and QA testing plans and cases. Excellent interpersonal skills. PREFERRED SKILLS: Project Management Must be authorized to work in the US. Sponsorships are not available.

The main function of a Data Analyst is to coordinate changes to computer databases, test, and implement the database applying knowledge of database management systems. Job Responsibilities: • Work with senior management, technical and client teams in order to determine data requirements, business data implementation approaches, best practices for advanced data manipulation, storage and analysis strategies • Write and code logical and physical database descriptions and specify identifiers of database to management system or direct others in coding descriptions • Design, implement, automate and maintain large scale enterprise data ETL processes • Modify existing databases and database management systems and/or direct programmers and analysts to make changes • Test programs or databases, correct errors and make necessary modifications Qualifications: • Bachelor's degree in a technical field such as computer science, computer engineering or related field required • 2-4 years applicable experience required • Experience with database technologies • Knowledge of the ETL process • Knowledge of at least one scripting language • Strong written and oral communication skills • Strong troubleshooting and problem solving skills • Demonstrated history of success • Desire to be working with data and helping businesses make better data driven decisions

**NO 3rd Party vendor candidates or sponsorship** Role Title: SAP Business Analyst Client: Glass, Ceramics and Concrete Manufacturing Employment Type: Contract; Contract-to-Hire Duration: 6 months to possible hire Remote but 1 week onsite / month and travel is covered Role Description: SAP Plan to Manufacture (PTM) Process/ SAP PP Business Analyst Responsibilities (Nothing Technical, no configurations) Need to understand the following: Master Data that supports manufacturing End to end the entire PTM process Production orders Testing of configurations Master data Understanding the production BOMS Routings Requirements: Must understand production orders and master data; technical skills not required but Fiori knowledge is vital. 1-3 years of SAP BA

**NO 3rd Party vendor candidates or sponsorship** Role Title: Sr. OTM Solutions Analyst Client: Solution Chain and Transportation and Logistics Solutions Employment Type: Contract-to-Hire Duration: 6 month contract to hire Preferred Location: 4 days onsite in Beachwood, OH Role Description: Configure and enhance OTM (agents, workflows, statuses, and route groups). Strong PL/SQL skills for developing stored procedures, queries, triggers, and performance tuning. Integrate OTM with external systems (web services, XML, middleware, telematics/ELD). Monitor and troubleshoot OTM server-related issues, including application performance, log analysis, and environment stability. Perform root cause analysis for performance bottlenecks in agents, workflows, and integrations. Diagnose and resolve thread management, agent delays, and deadlocks within OTM. Conduct database tuning and table optimization to improve OTM performance. Collaborate with system administrators and DBAs on server load balancing, patching, and upgrades. Solid understanding of transportation, truckload operations, fleet optimization, and compliance. Develop and support reporting and analytics using BI Publisher and Tableau. Conduct fit-gap analysis and design scalable fleet solutions with minimal customization. Requirements: 7+ years hands-on development in OTM Deep knowledge of the OTM data model, fleet-specific tables, and driver/asset workflows. Proficiency in OTM configuration and automation (agents, workflow logic, event triggers). Strong skills in server performance tuning and OTM environment optimization. Advanced PL/SQL debugging and query optimization for high-volume transactions. Ability to analyze and resolve deadlocks, agent execution delays, and thread contention. Proficiency in capacity planning, ensuring system scalability and resilience. Strong problem-solving mindset for complex OTM application and infrastructure issues. Plus: Familiarity with OTM Cloud migration and roadmap preferred. Fleet Management modules, including driver management, equipment/power unit tracking, dispatching, and the ability to translate business requirements into scalable OTM fleet solutions.

Oversees and manages the operational aspects of ongoing projects and serves as liaison between project management and planning, project team, and line management. Reviews status of projects and budgets; manages schedules and prepares status reports. Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives. Develops mechanisms for monitoring project progress and for intervention and problem solving with project managers, line managers, and clients. Experience in federal government contracting, compliance, SAP, MS Office Suite, FAR / DFARS, leading and influencing without direct authority. Basic Qualifications Bachelor's Degree and 3 years of experience. Master's Degree and 1 year of experience. 4 years of related exempt experience can be substituted for Bachelor's degree. 8 years of non-related exempt experience can be substituted for Bachelor's degree.