Analyst skills for your resume and career

Customer service is the act of helping and supporting clients. Analysts use customer service by creating strategic plans to enhance customer satisfaction, resolving client and technical situations, and managing incoming and outgoing calls. They also provide exceptional service to achieve or exceed service level agreements, and improve regional dealership profitability and workmanship proficiency.

Troubleshoot is the process of identifying and solving problems. Analysts use troubleshoot to fix issues in various areas of their work. They interact with colleagues to troubleshoot tools and ensure accurate information. They support clients by troubleshooting questions or concerns. They also review and troubleshoot potential problems related to infrastructure and connections. They maintain instrumentation in optimal condition, troubleshoot instrumental problems, and support applications with identity or access management issues. They monitor and troubleshoot alerts involving server systems and work closely with developers to troubleshoot defects and environmental issues.

Data analysis is the process of examining data to draw conclusions and make informed decisions. Analysts use data analysis to support business decisions, plan strategies, and manage resources. They create reports for management, update forecasts, and develop training for others. They also use data analysis to improve processes, increase profits, and enhance productivity.

A management system is a set of processes and tools used to manage and organize data, documents, and records. Analysts use management systems in various ways. They implement and test systems for pension calculation and administration. They support the development and maintenance of change and configuration management systems. They also use these systems to track and manage digital assets, and to streamline tracking of affirmative action statistics. They monitor intrusion detection and security information systems to mitigate malicious activity on enterprise networks. These systems are also used to publish data to different computer environments and to track data.

Project management is the planning, organizing, and controlling of resources to achieve specific goals and objectives. Analysts use project management to develop comprehensive work plans, create and maintain deliverable inventories, and collaborate with internal teams to prioritize and complete departmental and external business initiatives. As Anil Agarwal, Adjunct Professor at Ashford University, puts it, "Some skills will always be in Demand - such as Interpersonal communications, Project Management, Learning different languages and having great listening skills."

Data entry is the process of manually entering information into a computer database or spreadsheet. Analysts use data entry to maintain accurate and complete information, analyze system authorization, and facilitate automated processing. They also use it to create views and triggers, manage sensitive information, and perform administrative tasks. For example, they might maintain a product knowledge database, track and document investigative steps, or enter eligibility coverage for insured members.

Excellent interpersonal skills are the ability to interact with others in a productive and professional manner. Analysts use these skills to work effectively with co-workers and management. They also use them to build strong business relationships and maintain positive connections with various groups, such as systems, training, and subject matter experts.

Work ethic is the willingness to do what needs to be done. Analysts use work ethic by taking initiative, managing time effectively, and completing tasks efficiently. They also demonstrate it by being self-motivated, organized, and focused on delivering high-quality results. According to Owen McDougal, Professor at Boise State University, "A solid work ethic is important. Employees need to not just do what needs to be done, but embrace tasks and activities that provide value during lull times."

Financial statements are records of a company's financial situation, usually including income and balance sheets. Analysts use these statements to understand a company's performance, identify potential investments, and create projections. They analyze financial statements to determine risk, monitor progress, and identify unusual transactions. They also use these statements to provide key metrics for senior managers and to evaluate profitability.

The Department of Defense (DoD) is a federal department that oversees the US military. Analysts work closely with the DoD to identify vulnerabilities in facilities, analyze foreign intelligence, and improve financial management. They also develop security programs and procedures for classified materials and support certification and accreditation for DoD information systems.

HR, or Human Resources, is the department within a company that manages employee-related activities. Analysts use HR to identify opportunities for process simplification, standardization, and efficiency gains. They also work closely with HR representatives to ensure benefit processing requirements are met, and to manage and report HR information. As Associate Professor of Finance Fang Lin from Pacific Lutheran University puts it, "Don't be afraid to negotiate your starting salary. Young journalists have a lot to offer newsrooms through social media skills and a willingness to adapt to new technologies such as artificial intelligence. Technology skills have value and should not be undersold." This highlights the importance of HR in facilitating salary negotiations and adapting to new technologies.

Process improvement is the act of analyzing and refining internal processes to increase efficiency, productivity, and profitability. Analysts use process improvement to identify areas of compliance vulnerability, track key financial metrics, and analyze employee performance. They also use it to develop and implement remediation plans, foster process improvements, and present recommendations based on their findings. Process improvement can help analysts to increase overall effectiveness and quality, reduce manual intervention risk, and align with industry best practices.

Data collection is the process of gathering and measuring information on targeted variables in an established systematic fashion, which enables one to answer relevant questions and evaluate outcomes. Analysts use data collection to support various activities, such as developing written analysis, improving operational objectives, and conducting compensation surveys. They also use it to manage data collection projects, troubleshoot issues, and develop and implement data collection systems. As Siva Balasubramanian Ph.D., Harold L. Stuart Endowed Chair in Business and Professor of Marketing at Illinois Institute of Technology, puts it, "With the rapid explosion in data collection and availability, businesses are likely to place increased emphasis on employees' ability to rapidly interpret such data to provide expert recommendations."