Test Analyst
Analyst Job In Newark, DE
Performs testing activities to include planning, design, scripting, and execution, debugging and reporting tasks. Executes user acceptance and other testing activities for new client setup, change orders and business initiatives related to system maintenance and or changes.
Coordinates and performs testing for new client boxes and change orders. Testing may include application, network, system, regression, post deployment production validation, and user acceptance testing.
Writes test cases/scripts, test case automation and test execution for implementation projects.
Responsible for reporting defects identified through testing to the appropriate implementation teams for resolution and re-testing where applicable. Posttest execution activities include error debugging, reporting needs and internal and external communications.
Provides testing support for business initiatives related to system maintenance, enhancements and other changes as applicable.
Basic Qualifications (BQs)
Education and experience: Bachelors in MIS or IT related discipline and 2 years experience or HS/GED and 6 years experience in systems and business.
Knowledge of the key processes in the Remittance business and the business rules that impact the development and/or implementation of information systems.
Knowledge of information systems elements (hardware, software, network)
Preferred Qualifications (PQs)
+ 2 years related systems and business experience. Remittance processing experience.
Strong written and verbal communication skills
Additional Basic Qualifications:
Must be 18 years of age or older
Benefits
In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:
Healthcare (Medical, Dental, Vision)
Paid Time Off, Volunteer Time Off, and Holidays
Employer-Matched Retirement Plan
Employee Stock Purchase Plan
Short-Term and Long-Term Disability
Infertility Treatment, Adoption and Surrogacy Assistance
Tuition Reimbursement
These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
EOE/Minorities/Females/Vet/Disability
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to ************************.
By applying, you consent to your information being transmitted by Zippia to the Employer, as data controller, through the Employer's data processor SonicJobs.
See Deluxe Privacy Policy at ************************************************* and SonicJobs Privacy Policy at ******************************************* and Terms of Use at *********************************************
Business Intelligence Analyst
Analyst Job In Malvern, PA
What's the job?
This position is responsible for supporting the performance of specific vendors providing Finance and Accounting Services (F&A) to the Saint-Gobain North America (SGNA) Shared Service organization, including contract administration, financial analysis, and vendor performance. The incumbent shall coordinate the reporting on operational aspects of the sourcing agreement across the F&A vendor portfolio and assist the Performance Management team in managing the relationships with the F&A vendors (Service Providers). This role is expected to collaborate with the entire shared service team, including in-house shared service staff and the outsourced team (collectively referred to as Shared Service Team or “SST”).
What will you do?
PERFORMANCE MANAGEMENT
Develop and maintain Power BI dashboards and reports to track and visualize Service Provider compliance with critical service levels (CSLs) and key performance indicators (KPIs).
Validate and analyze performance data, ensuring accuracy in reporting and insights.
Identify and report on potential value leakage or service level credits through advanced data analytics.
Collaborate with stakeholders to implement and monitor service level agreements and milestone achievements.
Provide executive-level briefings using dynamic and interactive Power BI visualizations.
Support the refinement and enhancement of contractual service level metrics using Power BI tools and data models.
Contribute to contract solicitation and renewal processes by providing data-driven insights in collaboration with Performance Management, Process Owners, Procurement, and Legal.
Enhance and maintain vendor management tools by integrating advanced analytics, vendor tracking, and performance management capabilities within Power BI.
MEASURE CONTRACT PERFORMANCE
Monitor Service Provider compliance with contractual deliverables and obligations.
Review and submit Change Request Forms for any Service Provider, as well as review and coordinate all Change Proposals.
Log, review, and track status of contract related issues; resolve and escalate as needed.
Schedule and coordinate Internal and External Contract Reviews, and develop, document and track Improvement Action Plans
Determine if a Contract change is required in the development of the vendor's Performance Improvement Plan for the Continuous Improvement Process
Develop, prepare and manage Balanced Scorecards for Service Providers
Maintain vendor governance calendar
Review and coordinate approval of contractual deliverables
Answer contract related questions, work with the Saint-Gobain Legal team to provide contract interpretation, and serve as escalation point for contract related issues
Provide training on contract and related processes
FINANCIAL MANAGEMENT
Review, validate and approve vendor invoices based on Service Delivery Inputs, as well as the exceptions, trends, variances, and associated contract triggers.
Update Financial Model with any Change Requests or Financial/ Performance Variances, and analyze the impacts or changes to the Business Case
Track actual spend to budgets and manage internal cost allocations
Confirm the calculations for Service Level Credits reported by the vendor
Process appropriation requests for capital and expense management
Provide estimated volumes by process in collaboration with process owners
Preparation of annual budgets and semi-annual cost forecasts
Perform ad hoc financial analysis and reviews as required from time to time.
What do you bring?
Bachelor's degree in Business Analytics, Data Science, Information Systems, or a related field. Relevant certifications in Power BI, Tableau, or data analytics are a plus.
3-5 years of experience in data analysis, business intelligence, or analytics-focused roles. Experience working in shared services or with outsourced service providers is a plus.
Proficiency in developing and managing dashboards and reports using Power BI. Strong experience with DAX, Power Query, and data modeling.
Experience with integrated ERP and financial reporting systems. Familiarity with SAP or QAD is a plus.
Strong analytical and problem-solving skills with a focus on data integrity and actionable insights.
Practical knowledge of internal controls and compliance reporting is a plus.
Advanced proficiency with Microsoft Office tools including Excel, PowerPoint, and SQL for data manipulation and visualization.
What are our perks?
We provide unique options to fit your unique lives! Our Total Rewards Program is customizable to accommodate your needs. Our menu of flexible options includes, but is not limited to:
Excellent healthcare options: Medical, vision, prescription & dental
Family Focus & Balance: Parental leave, paid time-off and Employee Assistance Program
Financial Security: Competitive 401(k), Company-funded Retirement Accumulation Plan and Employee Stock Purchase Program (PEG)
Tuition Reimbursement: Continuing education for every season of your career
Pet Insurance options: Insurance plan & prescription discount program for your furry friends
Employee Recognition Programs
PerkSpot: Our exclusive one-stop online discount marketplace
LiveWell: Rewarding you for living a healthy lifestyle
At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products
make the world a more beautiful, safer, and sustainable home
.
Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.
Business Process Analyst V
Analyst Job In Reading, PA
Carpenter Technology Corporation is a leading producer and distributor of premium specialty alloys, including titanium alloys, nickel and cobalt based superalloys, stainless steels, alloy steels and tool steels. Carpenter's high-performance materials and advanced process solutions are an integral part of critical applications used within the aerospace, transportation, medical and energy markets, among other markets. Building on its history of innovation, Carpenter's wrought and powder technology capabilities support a range of next-generation products and manufacturing techniques, including novel magnetic materials and additive manufacturing.
BUSINESS PROCESS ANALYST
THE BUSINESS PROCESS ANALYST WILL . . .
Work with internal customers and suppliers (CS, DMO, Specifications, PA, Certifications, Lab, Technical, etc.) to integrate master data design with related master data and transactional data objects (BOMs, Routings, Grades, etc....), identify data integrity and process improvement opportunities, and resolve data issues.
Identify, manage, and drive master data validation processes to streamline order entry, promote standardization, facilitate system automation, avoid delays in processing, and reduce frequency of corrective actions and escapes
Aid in the standardization, optimization, redesign, and configuration of master data objects and ensure seamless integration with existing systems and business processes.
Engage with internal stakeholders including (but not limited to) Production Laboratories, Quality Assurance, and technical departments to comprehensively understand their data needs. Utilize this understanding to effectively troubleshoot master data issues, devise countermeasures to restore quality operations, and implement robust corrective actions systemically.
Utilize a strong background in database management, leveraging statistical and analytical methodologies, to dissect and interpret data effectively and drive data cleansing. Aid internal stakeholders in development of relevant business reports that facilitate management of business processes and data quality.
Possessing knowledge of AI tools is advantageous, facilitating the automation of specific organizational processes and the development of intelligent solutions to address business challenges.
Proactively acquire requisite knowledge of quality and operating systems to provide comprehensive support to the Product Compliance group, ensuring seamless operations and compliance adherence.
Drive operational efficiency by automating manual processes through the implementation of software solutions, thereby optimizing productivity and resource utilization within the organization.
Data design, migration, and validation support in IT projects (e.g. migrations to new software platforms for SharePoint Spec System, RBR system)
Data design, analysis, and support in other projects identified by internal stakeholders.
As a subject matter expert, provide input to development design of new data objects and redesign of existing data object objects. Participate in the testing of new and redesigned objects and functionality
As a member of the Center of Excellence, help design & redesign solutions to gaps, issues, and functions within SAP, Mainframe and other associate systems as prioritized by the business.
Perform all other duties and special projects as assigned.
REQUIREMENTS FOR BUSINESS PROCESS ANALYST
Four-year college degree in Engineering, Computer Science, or technical field.
Familiarity of metallurgical principles and production equipment is advantageous but not required.
10 or more years of industry experience.
Ability to organize and prioritize tasks and make appropriate decisions.
Ability to identify opportunities within or across departments for improved efficiency.
Ability to improve quality through structured continuous improvement processes.
Ability to effectively communicate to raise the awareness level of Carpenter's employees concerning Carpenter customers' and industry quality requirements.
Results oriented; ability to handle multiple priorities while meeting deadlines.
Develops relationships from different departments and identifies emerging data needs.
Travel as needed (
Carpenter Technology Company offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k with company contributions as well as many other options to employees.
Carpenter Technology Corporation's policy is to fully and effectively maintain a program of equal employment opportunity and nondiscrimination for all employees, to employ affirmative action for all protected classes, and to recruit and develop the best qualified persons available regardless of age, race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, political affiliation or any other characteristic protected by law. The Company also will recruit, develop and provide opportunities for qualified persons with disabilities and protected veterans.
Equipment Analyst
Analyst Job In Malvern, PA
Title: ELM Analyst (Equipment Lifecycle Management)
Duration: 1 year - 10 PTO days, 6 sick days
Hours: Core 9-3 (8 hours from there)
Compensation: $31-$40/hr -- Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law
Interview Process: 2 rounds, 1 virtual
Ideal start date: ASAP!
-What experience is required?
Instrumentation
IQ OQ
HPLC: cell counters, plate readers, flow cytometers, DNA sequencing
GMP - must have
21 CFR preferred
Tech: SAP, Meridian, KNEAT, Comet, Empower - all preferred
Technical writing - creating new SOPs for new instruments and updating existing ones
Requirements:
-Bachelor degree in Scientific field
-Minimum 4 years of experience working within a Quality GMP environment with troubleshooting exposure of equipment - USP, EP and Compendial standards
-Minimum 4 years of experience with qualification of GMP instrumentation
-Excellent GxP understanding
-Strong experience utilizing Microsoft Office
-Go-getter personality with team-oriented mindset
Preferred:
-Empower, Trackwise or Comet experience
-Experience with technical writing -- writing protocols and procedures, validation documentation
Experience working with 21 CFR Part 11 assessment or ANNEX 11 assessment
Day to Day: One of our large pharmaceutical clients is looking to hire an Qualification Analyst for the Equipment Lifecycle Management team within the Quality department. This individual will be responsible for following Quality Control procedures on the installation, qualification, and maintenance of GMP analytical instruments in 5 Quality labs in Malvern PA. Responsibilities will include:
-Leading and participating in cross-functional teams.
-Communicating with vendors to coordinate maintenance and troubleshooting activities.
-Must follow Good Documentation practices.
-Draft and execute instrument qualification protocols, site operating procedures, and other technical documents with minimal guidance once trained on internal processes.
-Draft protocols, supporting documents, and procedures for new instruments and equipment.
-Write and execute QC analytical equipment qualifications
-Connect with QA to follow up on investigations to understand the root cause
-Overall Equipment lifecycle management
Day to day - a lot of PM - vendor escorts, handling the scheduling the PMs - still need to figure out - more focused on the day to day or the validation work
PM - equipment breakdowns, communicating with external vendors
minor troubleshooting - not too technical
Business System Analyst
Analyst Job In Plymouth Meeting, PA
Key experience:
Manual System - ADMS exp 3-5+ yrs
Client needs balance of strong IT background supporting Utility
Yrs of Exp 3-5+ (related to role, not just 3-5 yrs career exp, exp must be applicable)
Non-entry level role (see exp expectation above)
College degree needed: Technical Degree, Engineering degree, or related concentration preferred
SCADA application exp 3-5+ yrs
Substation Exp (below 138kv) 3-5+yrs
Distribution voltage exp 3-5+
PM's with Substation exp are also considered with no PMP required
Engineering background with SCADA and ADMS exp considered 3-5+yrs
Real-time IT / Server configuration exp considered
2. Scope Of Work - The scope of work includes providing Data Maintenance, Display Maintenance, Network Model Maintenance and Advance Application for distribution and Substation Systems within the EUADMS.
Support EUADMS SCADA Database, Display Builds and Database linking in commissioning of Distribution and Substation Automation Devices and maintaining the Distribution System Model on an as needed and requested basis.
High level of competence in distribution and substation systems software applications and support
Work Management application competence.
Database and/or display updates for all SCADA and Manual controlled devices in the distribution/substation model using preset templates.
Investment Analyst
Analyst Job In Conshohocken, PA
We are possibility engineers.
As Chief Investment Officers, we partner with our clients to help them achieve missions and build legacies that endure for generations to come. We set out over 35 years ago to transform the investment management industry for the benefit of our clients and that is exactly what we are still doing today. We are dedicated to serving as our clients' outsourced investment office, reducing the time and resources required internally to achieve world-class investment results. We take an approach that is completely personalized, building custom-designed investment solutions to meet our clients' unique goals. Our solutions open possibilities for greater cures, more education, smoother retirement and future generations. Learn more about us at our website: ************************
As an Investment Analyst, you will work as a key partner with middle office and our Portfolio Managers to help deliver the highest level of service to our clients. You will be responsible for:
Maintaining thorough knowledge of each client and account
Understanding complex investment concepts and translating them into clear, actionable insights for clients
Articulating our investment philosophy and process to clients and Centers of Influence
Demonstrating interest in and knowledge of capital markets, including a strong understanding of financial instruments, investment strategies, and market trends
Collaborating with Portfolio Managers and providing trade recommendations for client accounts through deep understanding of client portfolios and investment strategy
Attending client meetings and building relationships with the clients we serve
Working in Bloomberg to curate custom client portfolio information and projections
Working with in-house wealth management software to keep updated and accurate client financial information
Producing and maintaining custom client reporting materials and documents that support account maintenance
Learning and developing proficiency in various technology resources that will be vital for success within the firm (Bloomberg, Black Diamond, Red Black, Tableau)
Updating and maintaining tools and dashboards to provide transparency and metrics on client development
Partnering with our Client Engagement team to design prospect presentations
Monitoring client portfolios to ensure alignment with asset allocation objectives
Assisting with developing asset allocation recommendations
Competencies for success:
You have excellent written and oral communication skills that you use to communicate internally and externally.
You have a client-first mindset and the ability to understand and act upon the needs of the firm, clients and internal partners.
You are enthusiastic and responsive with excellent follow-through to ensure all issues are brought to resolution.
You possess a strong understanding of capital markets and stay current on trends and developments to inform decision-making and strategy.
You are well-organized and can complete projects in a dynamic work environment. This includes a strong ability to multitask.
You are dedicated to excellence. You dot the I's and cross the T's and exhibit attention to detail in every aspect of your work.
You have an outstanding work ethic and are willing to jump in to help with tasks outside of your direct role to accomplish what our clients need.
You have a desire for continued professional development through participation in firm-sponsored training programs and the pursuit of advanced professional designations (CFA, CFP, CIPM).
Qualifications:
Bachelor's Degree
At least 2 years of experience in financial services
Advanced Excel and PowerPoint skills
At Hirtle, Callaghan & Co., we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our clients and our employees. Hirtle, Callaghan & Co. is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or orientation, Veteran Status, or any other characteristic protected by federal, state or local laws. If you have a disability or special need that requires accommodation, please let us know.
No agencies please.
Loan Servicing Analyst
Analyst Job In Newark, DE
We are seeking a detail-oriented Analyst to validate loan origination fees at a large bank in Delaware. The ideal candidate should possess the curiosity to investigate, reflect an analytical mindset, have an excellent organization ability, and demonstrate eagerness to learn.
Responsibilities:
Validate loan origination fees related to various sectors based on executed legal documentation and the firm's policy.
Compute syndication fees for fully syndicated deals.
Prepare detailed fee write-ups for complex fees.
Create fee templates to reflect loan database booking decisions for audit purposes.
Monitor and balance fees held awaiting disposition, substantiate all outstanding balances.
Mitigate risk events, ensure all outstanding fees are booked correctly.
Account for all prior month adjustments related to fees.
Prepare, distribute daily, weekly, and monthly metric reports.
Facilitate weekly metric conference calls with various stakeholders to discuss the pipeline, fees, and documentation status.
Education:
Bachelor's Degree in business-related areas is a plus but not mandatory.
Key Skills:
Organizational skills
Curiosity and an investigative nature
Analytical mindset
Proficiency in Excel
Experience in the financial sector
Previous internships for grads in related fields is advantageous
This role presents a fantastic opportunity for individuals who have a knack for number crunching, data analysis, and maintaining a meticulous approach to their work.
Airborne Cryptologic Language Analyst
Analyst Job In Wilmington, DE
TRANSLATING IN THE AIR When we receive or intercept data in the air, it's critical for us to understand it in order to act accordingly. Responsible for translating intelligence communications, Airborne Cryptologic Language Analysts utilize fluent foreign language skills to analyze messages obtained during flight. Providing threat warnings and actionable intelligence that can assist in mission planning, these highly skilled specialists are critical to keeping our missions successful and our Airmen safe.
REQUIREMENTS
You must meet several requirements before joining the Air Force. These concern your background, overall health and other standards set by the Air Force, Department of Defense and federal law.Minimum Education
You must be 17-42 years of age, a U.S. citizen and obtain a qualifying ASVAB score.
High School Students may start their application as early as the end of their junior year.
Applicants who are non-graduates or non-alternate credential holders must obtain an AFQT Test score of 65 or higher on the ASVAB.
ASVAB SCORE REQUIREMENTS
72 General (G)
Qualifications
A minimum score of 62 on the Predictive Success Model.
No record history of temporomandibular joint pain or disorder
Height no less than 59 inches and no more than 80 inches
Successful completion of a polygraph test
Completion of a current Single Scope Background Investigation (SSBI)
Demonstrated proficiency in a designated language, or successful graduation of the Defense Language Institute in a designated language
Completion of Aircrew Fundamentals Course, Airborne Cryptologic Linguist Course, and designated Survival Schools
Completion of Initial Qualification Training with a valid aviation qualification
Completion of 7.5 weeks of Basic Military Training
Must be at least 17, but has not reached age 42 on the date of enlistment
eDiscovery Analyst
Analyst Job In Malvern, PA
Beacon Hill Legal is actively seeking a skilled eDiscovery Analyst for a temporary employment opportunity with a major pharmaceutical company. This is an exciting chance to become part of a dynamic team within a well-respected industry leader. If you're looking to enhance your career in a fast-paced and impactful environment, this opportunity offers the perfect platform to showcase your expertise while contributing to the success of a renowned organization.
Location: must be able to work on-site 2 days a week in Malvern, PA
Hours: regular business hours
Responsibilities/Qualifications:
5+ years of experience working in a eDiscovery analyst/management role or IT security role.
Provide dynamic and multifaceted support. Will be responsible for the identification, preservation, collection, and the review/delivery of data.
Investigate, research and collect data from various sources in response to various litigation, investigations, and compliance matters.
Serve as liaison between the IT and Legal Departments, working in partnership with both groups for the proper collections process and communication of deliverables.
Will be researching and collecting data from file share locations, hard drives, Microsoft platforms, etc.
Will be managing the preservation of data and uploading into eDiscovery platform accordingly.
Responsible for quality control to ensure completeness of collections.
Superior technical skills are required.
Must have experience working in eDiscovery platforms such as Nebulas, Relativity, etc.
Must be highly proficient in Microsoft Office platforms, including Excel, Word, SharePoint, Outlook, OneDrive, Teams, etc.
Experience using Veritas Discovery Accelerator preferred.
Experience using ServiceNow preferred.
Experience using Cohesity is preferred.
Excellent written and oral communication skills are required. Will be working cross-departmentally and facilitating collections at high level.
Must have high attention to detail, with the ability to be proactive and multitask.
Must be hands on with their work product and take the lead on assignments while also very much understanding working together and communicating as a team.
Candidates with experience working directly within IT security or other IT departments are highly preferred.
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: *****************************************
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting *************
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)
Business Analyst / Planner
Analyst Job In Norristown, PA
About Us:
USM, a wholly owned subsidiary of EMCOR Group, Inc., is a leading provider of essential facilities maintenance services, including interior and exterior services and electrical, mechanical and plumbing services, to national and regional commercial customers that maintain multi-site portfolios across wide geographic areas. With its highly developed proprietary network of over 11,000 service partners, USM delivers consistent facilities maintenance services across a nationwide footprint for approximately 150 customers in over 80,000 locations in all 50 states, Puerto Rico, and Canada.
Job Title: Business Analyst / Planner
Job Summary:
Support Finance, Account Management and their respective clients with the necessary data and reports of all services and provides recommendations and suggestions based on analysis of trends and variations to drive improvement in service delivery and the company's financial results
Essential Duties and Responsibilities:
Develops and prepares monthly and periodic management reports related to key metrics, financial results and operational trends. Assesses effectiveness of reporting, with particular emphasis on impact of operational excellence and profitability. Increases productivity by developing automated reporting/forecasting tools
Prepares and analyzes annual budgets and quarterly forecasts. Presents customer forecasts and annual budgets to senior managers. Evaluates monthly financial performance by comparing and analyzing actual results against plan and forecasts. Works closely with the accounting team to ensure accurate data reporting to appropriate accounts and/or business segments
Consolidates and analyzes financial data, to provide creative alternatives and recommendations to reduce costs and improve financial performance. Assembles and summarizes data to structure sophisticated reports on financial status and risks. Provides “ad-hoc” reports for account management and other functional departments regarding service delivery, financial trends, financial reporting, ensuring accuracy, timeliness and utility of information
Proactively reports and escalates potential deviations from contractual deliverables with recommendations to account management and relevant functional groups. Tracks variances to ensure “lessons learned” are incorporated into operational processes and methodologies
Coordinates and participates in audits, internal and external customer meetings; prepares all reports as required for review and presents data when necessary
Updates and maintains all records including bill rates, vendor payments, active and amended SOWs and all reports as described herein
Monitors and reviews metrics and KPIs against contractual measures and identify reasons for any variances, using predictive analytics whenever possible. Drives process improvement and policy development initiatives that impact the business
Complies with company requirements that include:
Improving skills through training and attending applicable courses
Completing all required compliance courses per company policies
Promoting a positive safety culture by fully complying with all safety policies and procedures, and applicable federal, states and local regulations
Qualifications:
BS/BA degree in business, finance or related field or the equivalent in education and work experience
Minimum of three years experience with Business or Financial Analysis or related work
Expert Level Excel and Power Point Skills. Power BI Experience Preferred
Ability to read, analyze, synthesize and interpret large quantities of complex data into actionable information and financial reports. Ability to respond to common inquiries or complaints from customers, or members of internal departments. Ability to effectively and persuasively present information to executive management, clients, and/or boards of directors
Ability to define issues, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Proven ability to multi-task and prioritize
Excellent oral, presentation and written communication skills
Collaboratively initiate and execute solutions in a team setting
Actively demonstrate a genuine willingness to learn from feedback and experience
Focuses on the achievement of objectives and standards. Experience in process improvement and maximizing profitability
Builds and maintains relationships with both internal and external customers and works with them to meet or exceed their expectations
Ability to travel for client meetings and business reviews. Estimated travel of 5%
Attention to detail and time management, as well as effective meeting management
Requires use of MS Office. Proficiency with Microsoft Excel is required; familiarity with other data query/data management tools (Access, SQL, Power Point, Tableau, Power BI, etc.); ability to use different channels of communication i.e.: e-mail, MS Teams chat, voice mail; Use of company specific financial systems for data management, reporting and financial tracking
Notice to prospective employees: There have been fraudulent postings and emails regarding job
openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Sr. Analyst, FP&A
Analyst Job In Conshohocken, PA
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Skills:
Analytical Thinking; Financial Analysis; Corporate Financial Planning and Analysis (FP&A)
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
10 Years +, 5-7 Years, 2-5 Years, 0-2 Years, 15 Years +, 7-10 Years
Student - Institutional Research Analyst
Analyst Job In Collegeville, PA
Classification: Exempt
Reporting: Vice President for Academic Affairs/Dean of the College
The Director leads the Office of Institutional Research and Effectiveness which is responsible for coordinating a comprehensive program of institutional research supporting college-wide planning, assessment, research initiatives, data governance and accreditation.. The office provides information and analyses to support decision- making; responds to data and information requests from internal and external constituents; promotes institutional effectiveness practices and effective data management processes through education and collaboration; and facilitates efforts within the campus community to improve the student experience.
Specific Responsibilities:
• Oversees the College's external reporting, internal reporting and analysis in
support of institutional assessment, planning, and decision-making.
• Contributes to the college-wide integration of meaningful assessment processes and practices in support of student learning and institutional effectiveness.
• Coordinates the administration and utilization of all institution-wide surveys and studies related to institutional assessment (e.g. BCSSE, NSSE, HEDS)
• Serves as central resource for institutional data and a key partner in the development and monitoring of strategic indicators.
• Assists campus constituencies in using and interpreting institutional data
o Identifying information needs and assisting stakeholders in asking the right questions
o Collect, analyze, interpret and report data and information
o Planning, assessment, evaluation
o Data governance and standards; data quality and appropriate
interpretation
o Promoting use of data and information for decision making; education and coaching around data literacy
• Advises the President and senior staff on data needs for planning and evaluation purposes and on developments in the external environment that have a bearing on the institution's mission, goals, and initiatives
• Manages the reporting of institutional data required by the US Department of
Education (IPEDS), state, and other regulatory agencies (NCAA)
• Coordinates the institutional response to voluntary external surveys (e.g., Princeton Review, US News, AICUP, etc.)
• Provides data to regional accreditors and advises college leaders on accreditation compliance
• Develops and oversees college assessment of student learning, in close collaboration with the Dean of the College office, the faculty Outcomes Assessment Committee, and individual academic departments and programs
• Provide consultation to academic and administrative units on outcomes articulation and assessment, research methodology, data management, and data analysis and interpretation for planning and assessment activities.
• Coordinates assessment planning and implementation with administrative departments relating to administrative effectiveness
• Represents the college in consortial research activities
• Conducts special studies as needed for the President and senior staff
• Makes appropriate data and assessment tools available to internal and external constituencies as appropriate
• Initiate and maintain the college's web presence for the areas of Institutional Research and Effectiveness, Accreditation, College Assessment, and Higher Education Opportunity Act (HEOA) Consumer Information.
• Oversees daily operation of the office including budget oversight, workload management, and supervision of professional staff
• Serves on campus-wide committees (Outcomes Assessment Committee, Campus Planning and Priorities Committee, others as assigned)
Qualifications:
• Master's degree required, Ph.D preferred in data analysis or related field
• Understanding of the mission and objectives of private higher education and institutional needs of small colleges
• Minimum of 5 years of successful experience in higher education institutional research and assessment
• Excellent oral and written communication skills
• Strong organizational skills and attention to detail
• Initiative in framing and completing projects
• Advanced computer expertise
o Statistical analysis packages such as SAS, SPSS, or R
o Data visualization tools such as Tableau
• Commitment to student access, success, diversity, and inclusion is required.
• Supervisory experience preferred
Other Duties:
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.
Job responsibilities and activities may be modified or changed at any time with or without notice. Job descriptions will be audited periodically by the Ursinus Human Resources department to ensure they are up-to-date and reflect the essential responsibilities and duties of the job.
Ursinus AA/EO Statement:
Ursinus is an AA/EO employer. Ursinus College does not discriminate on grounds of race, color, national origin, gender, sexual orientation, gender identity or expression, religion, age, creed, ancestry, veteran status, marital status, disability, or other classification protected by applicable law in the administration of any of its educational programs or activities or with respect to employment.
Data Analyst
Analyst Job In Fort Washington, PA
Looking for a forward-thinking, fun work environment where you can grow your career? Do you have a passion for data and turning that data into information and information into insight? Then look no further than US HealthConnect, a medical education company specialized in providing relevant and practical education for healthcare professionals to help improve patient outcomes.
We're currently seeking qualified candidates for a Data Analyst in our Fort Washington office. This position reports directly to the VP, Data Analytics and will be responsible for data gathering, analysis, and reporting.
What a day in the life of a Data Analyst looks like:
Acquiring data from various internal and external data sources
Identifying, analyzing, and interpreting patterns in data sets
Interpreting data and analyzing results using statistical techniques
Expectations of qualified candidates:
Ability to work on location at our Fort Washington, PA office 3 days per week
Have a bachelor's degree (BS) in Mathematics or Computer Science
2+ years' working experience as a Data Analyst or Data Scientist
Knowledge of Machine Learning is a plus
Knowledge of Query Languages such as SQL
Possesses strong analytical skills with the ability to collect, organize, analyze, and disseminate information with attention to detail and accuracy
Ability to generate information quickly and manage multiple projects at once
Ability to work extended hours as needed
What qualified candidates can expect:
Along with a competitive salary and benefits package, we offer a modern working environment that supports work/life balance. They value hard work and a positive, can-do attitude, and in return, fosters a fun, friendly, and team-oriented culture.
Interested? Please submit your resume and salary requirements. Submissions without salary requirements will not be considered. No phone calls please.
Employee Privacy Notice
Business Process Analyst
Analyst Job In King of Prussia, PA
Please note that these are 3 days mandatory in office however we might take it to 5 days in coming weeks considering the magnitude of our key initiatives.
Need: Business Process Analyst-- 4 openings
Interview Process: 2 Interviews - offer
No OPT any other visa status will work
Job Description
The Business Process Analyst Role requires cross-functional collaboration and cross departmental partnership in designing current and future business processes and maximizing efficiencies with Clean Earth's evolving system architecture. This role collaborates with teams across the organization to improve efficiency and execute continuous process improvement initiatives. This person is a contributor in defining cross functional processes that will impact multiple departmental work streams and will develop and document current and future processes and how they are supported by a variety of business applications across the organization. The role requires strong communication, collaboration, analytical skills, and a good understanding of business processes and their different level of detail.
Primary Responsibilities
Strategy and Planning:
Participate in development of a comprehensive business process model aligned with the organization's goals and objectives.
Document critical business processes that impact efficiency, cost-effectiveness, and customer satisfaction.
Implement business processes in conjunction with business application development and Product Management.
Collaborate with key stakeholders to define performance, operational and productivity metrics and establish targets for process improvement.
Apply strong project management principles to track process improvement initiatives with measurable outcomes.
Process Analysis And Optimization
Assist Business Process Managers in process definition and analysis and conduct thorough documentation of existing business processes, data quality, identify process gaps, inefficiencies, bottlenecks, and areas for improvement.
Utilize process improvement methodologies (such as Lean, Six Sigma, Kaizen) to design and implement streamlined processes for continuous improvement.
Identify opportunities for automation and digital transformation to enhance efficiency and accuracy and implement proper controls.
Change Management
Support change management initiatives to complement process optimization and adoption of best practices.
Collaborate with stakeholders and Subject Matter experts to implement organizational change strategies.
Provide guidance and support to business teams during process transitions and ensure smooth implementation.
Establish governance over process conformity including and not limited to compliance, regulations and customer/contractual requirements.
Collaboration
Foster a culture of process excellence and continuous improvement.
Collaborate with cross-functional teams to ensure alignment and integration of processes across departments
Analyst Data Delivery
Analyst Job In King of Prussia, PA
We know why you are reading about this opportunity. You are driven to achieve goals. You are looking to make a direct impact. You want to work in a culture where your co-workers work as part of a diverse team, communicate across departments, and have a positive attitude. If we had to guess, you are innovative with great ideas, want to bring efficiencies to processes, and are looking to grow your career. Are we right? If so, let's talk about who we are.
Who We Are
Greenphire is a leading provider of clinical payment and communication solutions. We provide software as a service (SaaS) to reduce costs, increase participant retention, and produce quantifiable results for our clients in the clinical trial industry. Our vibrant culture focuses on four key values: All In, As a Team, For a Purpose, Solving Problems.We are a multi-year recipient of the Philadelphia Business Journal's Best Places to Work award, and love to give shout-outs and awards to our employees. Our For A Purpose committee champions philanthropic activities throughout the year so employees can give back to our community. We have a diversity committee that focuses on breaking down barriers, recognizing that our uniqueness is what makes us so successful!
The Analyst Data Delivery will support data readiness, process establishment, productization and service delivery efforts for Greenphire's data offerings. This role will function within the purview of the Operations Team, and its subsidiary Investigator Grants & Payments Team, and work closely with other stakeholders to support ongoing collection, client engagement, and innovation tied to these critical analytics service offerings.
Responsibilities
Code, collect, organize, and evaluate archived Clinical Trial Agreements (CTAs) for procedural data in accordance with established parameters
Code, collect, organize, and evaluate ClinCard configurations for subject reimbursement data in accordance with established parameters
Support client data requests
Support analysis, refinement, and development/application of algorithms to data sets to derive procedural data
Support trend analysis in niche data sets in order to identify enhanced value creation opportunities
Function as a critical requirements input channel to Product Managers and Business Analysts
Function as client-facing, customer engagement support of service delivery and commercial efforts
Support process definition efforts in support of data collection & emerging data trends
Evaluate and inform data-related processes to enable long-term accuracy and scalability
Interact closely with key stakeholders to identify, prioritize, and support project requirements
Perform other duties, assignments, and/or special projects as time or circumstances necessitate
Qualifications
Associate degree preferred, or equivalent experience in data analysis
Previous experience in data modeling and reporting
Experience in the manipulation and interpretation of data to include data analysis, statistical interpretation, and display
Ability to analyze large data sets
Ability to write comprehensive reports
Strong verbal and written communication skills
An analytical mind and inclination for problem-solving
Attention to detail
JUNIOR MARKET DATA RESOURCE
Analyst Job In Wilmington, DE
Search for folks with 3-5 year experience with Good Excel skills - Pivot Tables etc. · License management · Inventory management · Tracking · Some exposure to Market data and IB is a huge plus · Must be Local - DE, PA, NJ and nearby Additional Information Send me your resumes at vince@alphait. us
Pozdrawiam / With best regards,
Alpha Technologies Inc (USA)
Vince Taylor
Sr Technical Recruitment Specialist
Underwriting Analyst (HUD Healthcare)
Analyst Job In Ambler, PA
Are you looking for the opportunity to make an impact?
Berkadia's mortgage banking platform is consistently ranked among Fannie Mae, Freddie Mac and HUD's top lenders and is seamlessly integrated with our investment sales and servicing platforms to provide superior client service. Let the strongest research, technology, capital relationships, and a nationwide network of industry professionals propel you to the next stage of your commercial real estate career. Be Backed by the Best. Be Berkadia.
The Underwriting Analyst - Healthcare is essential to supporting multi-billion-dollar lending platforms. This role involves analyzing proposed transactions, preparing formal recommendations, and assisting in the closing and delivery of approved loans. A candidate eager to learn and grow will have opportunities for advancement within the team and the company.
We Innovate to shape the future of CRE, so in this role you will:
Support underwriters, including deputy chief underwriters and the chief underwriter, in executing business operations.
Analyze healthcare, senior housing, and multifamily real estate transactions by assisting in collecting and reviewing loan due diligence materials, generating underwriting pro forma cash flows, identifying and evaluating risks and mitigations, and preparing formal presentations for the loan committee.
Assist in all aspects of deal processing, from application through underwriting and closing, to delivering the loan to servicing and/or investors.
Coordinate and monitor loan underwriting tasks performed by offshore resources and external third parties to ensure timely and accurate delivery of work products.
Conduct site inspections of collateral associated with proposed loans.
Other duties as assigned.
We Stand for Excellence, so to achieve success in this role you should have:
Adhere to Berkadia's policies and exhibit proficiency and understanding of Berkadia's Values and position-specific skills.
Excellent organizational, analytic, and quantitative skills, detail oriented and possess a high level of initiative.
Knowledge of cash flow analysis and exposure to commercial real estate preferred.
Advanced technical proficiency with MS Office (especially Excel), with prior experience with Salesforce preferred.
Solid communication skills, both written and verbal.
Ability to travel at least once or twice per month on average.
Ability to interface with team members, work in a team environment and adapt to a rapidly changing environment.
Preferred Education & Experience
Bachelor's degree or equivalent
0-3 years of experience in a similar position
We believe People Matter, so we offer benefits that go beyond:
Monthly paid volunteer hours and donation matching to benefit our communities
Employee Resource Groups that help you grow with us
Fertility and family planning services
Up to 12-weeks of fully paid parental leave
Mental health care, including free counseling sessions:
We'll help you fund your learning journey with generous tuition reimbursement
Pet insurance discounts
And more!
Be the Next Big Thing. Be Berkadia.
#LI-EP1 #LI-REMOTE
Berkadia, as an equal opportunity employer, celebrates our employees' unique differences, which we believe drives personal and company-wide innovation and creates a people-first culture where your career can take the long view. To achieve these goals, we are committed to the full inclusion of all qualified individuals, without regard to race, religion, age, color, national origin, gender, sexual orientation, gender identity or expression, marital status, domestic partner status, military and veteran status, disability, pregnancy, parental status, genetic information, political affiliation, or any other status protected by federal, state and local laws.
In keeping with our commitment, Berkadia takes the necessary steps to provide a workplace free from harassment and discrimination, as well as access and reasonable accommodations for individuals with disabilities. If you require reasonable accommodation to take part in the interview process, please contact ******************************.
You have rights under Federal and State employment laws. No question in this Application is intended to elicit information in violation of any such law, nor will any information obtained in response to any question be used in violation of any such law. If you apply for this role, you are acknowledging Berkadia's Application Policy and Berkadia's Privacy Policy. Please click the following links for more information about: EEOC, Employee Rights under the FMLA, EPPA.
Cost and Operations Analyst
Analyst Job In Hatfield, PA
Build your career. Challenge the process. Collaborate and engage. We call it the Clemens Way. Be a part of our team and see your ideas in action!
Clemens Food Group seeks a Cost and Operations Analyst to join our team. This role blends cost accounting and operations analysis, focusing on financial insights that drive strategic decision-making. If you're naturally curious, analytical, and process-oriented, this role will allow you to shape business outcomes by interpreting trends and optimizing financial processes.
Who You Are
Curious & Problem-Solving Oriented: You ask the right questions, analyze trends, and translate data into actionable insights.
Operationally Minded: You go beyond financial statements-understanding the story behind the numbers, collaborating with teams, and improving processes.
Data-driven analyst: Skilled in cost accounting, forecasting, and financial modeling using tools like Excel and SAP.
Collaborative Communicator: Able to engage with finance, operations, and sales teams, breaking down complex data into strategic recommendations.
What You'll Do
Optimize Costing & Financial Models: Manage labor, material, and overhead allocation, ensuring profitability insights at the product level.
Analyze & Forecast: Conduct variance and margin analysis, identifying trends that impact costs and profitability.
Support Operational Decision-Making: Work cross-functionally with sales and operations to improve pricing strategies and cost efficiency.
Engage with the Manufacturing Floor: Develop a hands-on understanding of production processes to enhance financial insights.
This is not a traditional finance role focused on AR, AP, or general ledger functions. Instead, it requires an operational and analytical mindset that is willing to engage in manufacturing environments.
Application Note
Clemens Food Group is not accepting unsolicited resumes from search or staffing firms. All resumes submitted by search or staffing firms to any employee at Clemens Food Group via email, the Internet, or directly without a valid written search agreement for this role, and without having been asked to participate in this by Talent Acquisition will be deemed the sole property of Clemens Food Group. No fee will be paid in the event the candidate is hired. Firms not authorized to submit candidates will not be eligible for any fee or ownership claim.
HSA Program Analyst 1
Analyst Job In Media, PA
Job Opening: Program Analyst 1 Department: Human Services Administration Salary: $47,472.00 Annually One year of professional analytical work which involved procedures development or review, budget or systems analysis, statistical analysis, program analysis, or management methods; and a bachelor's degree; or a master's degree in public administration, social science, statistics, or business administration, or a closely related field; or any equivalent combination of experience and training.
This position requires Pennsylvania residency.
Do not submit resumes, cover letters, and similar documents. These documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position or to determine your score. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Must be able to perform essential job functions.
Position Description
This position is responsible for a variety of duties to include, but not limited to the following:
Supporting the quality management program as it relates to the Delaware County Department of Human Services (DHS), Office of Data Statistics and Quality Improvement quality work plan and Single County Authority evaluation project with guidance provided by the Department of Drug and Alcohol programs.
Collaborating with the Single County Authority administrative team to ensure ongoing quality methods are implemented, and assist with the comprehensive drug and alcohol prevention, treatment, and problem gambling evaluation project.
Legal Requirements
This position falls under the provisions of the Child Protective Services Law.
Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports, including, but not limited to, PA State Police, Child Abuse history clearance, and FBI clearance.
TO APPLY FOR THIS POSITION
Go to the web site: employment.pa.gov
Click on the OPEN JOBS tab
Click on OPEN TO THE PUBLIC tab
On the far right of the screen FILTER by location and choose Delaware County.
Select Program Analyst 1.
A dialog box comes up with job duties.
If interested, click APPLY
You will need to create an account.
Complete application and submit.
You will receive an email with an examination score.
Technology Analyst
Analyst Job In Lincoln University, PA
Job Title: Technology Analyst Classification: Professional Department: Information Technology Reports To: Manager Technology Support Services FLSA Status: Salaried, Exempt The Technology Analyst provides primary technical support for campus and classroom technology with a focus on endpoint devices, classroom/lab technology, and application support. The role also encompasses printer support, end-user training, and troubleshooting various hardware and software issues. As a key member of the IT team, the Technology Analyst ensures the seamless operation of campus-wide technology systems, delivering exceptional customer service and maintaining a high standard of technical excellence.
ESSENTIAL DUTIES & RESPONSIBILITIES:
* Technical Support:
* Serve as the first point of contact for all technology-related inquiries, providing professional, courteous, and timely support for classroom, lab, and campus technology systems.
* Record, track, and manage incidents and service requests through the service management system, ensuring timely resolution.
* Provide on-site troubleshooting and support for hardware and software issues, including 1st level network, email, wireless, operating systems, applications, printing, and account access.
* Classroom and Lab Technology:
* Offer technical support and training for faculty and students using "smart" podiums and other instructional technology.
* Conduct routine inspections and perform repairs on classroom technology and lab systems, ensuring they are operational and up-to-date.
* Serve as a first responder for issues related to presentation technology and classroom/lab setups.
* User Training & Documentation:
* Assist with the development and delivery of end-user training workshops for technology use, including classroom and lab systems.
* Maintain communication with end-users regarding ticket status and escalations, providing clear, concise guidance on problem resolution.
* Contribute to the creation of online documentation and guides for users.
* Technology Deployment & Maintenance:
* Support the planning, procurement, and deployment of new technology for classrooms and campus environments.
* Assist with software installations and updates, including creating drive images for PC/Mac/Tablet, labs, and deploying software updates across multiple systems using common deployment tools.
* Maintain accurate tracking and documentation of hardware and software licenses, warranties, and inventory to ensure timely updates and compliance.
* Customer Service Excellence:
* Provide exemplary customer service by maintaining professionalism and delivering clear, solution-oriented communication in all interactions with faculty, students, and staff.
* Provide proactive communication and training to help users avoid future issues, offering advice on best practices for using technology effectively.
* Collaboration & Problem-Solving:
* Work closely with the IT Services team and other departments to troubleshoot, analyze, and resolve technology-related challenges.
* Collaborate on projects and assist in setting up and testing new systems or services, including digital signage and classroom technologies.
* Provide support for digital signage solutions, including staff training for content management.
* Continuous Improvement & Knowledge Development:
* Stay current with emerging technologies and trends through journals, seminars, and independent study.
* Contribute to improving IT service delivery by identifying areas for enhancement in current processes and technologies.
* Related Duties:
* Assist in the training and development of student employees working in IT support roles.
* Perform other related duties as assigned by the CIO, Deputy CIO, or Technology Support Services Manager to meet department needs.
EDUCATION:
* Required: Bachelor's Degree in Computer Science, Information Technology, or related discipline.
* Preferred: ITIL v4, CompTIA, Microsoft Certifications (or willingness to obtain).
EXPERIENCE:
* Strong problem-solving and analytical skills, with the ability to diagnose and resolve hardware and software issues efficiently.
* Minimum of 3 years of experience providing technical support in a higher education or similarly complex environment.
* Experience working with a variety of technology platforms, including instructional technology systems, networks, and computing devices.
* Excellent customer service skills, with the ability to communicate technical concepts clearly to non-technical users.
Experience with Learning Management Systems (LMS), such as Canvas, and other academic IT applications is a plus.
QUALIFICATIONS:
* Ability to work independently and as part of a team, with minimal supervision.
* Capacity to manage multiple tasks and prioritize effectively, even under pressure.
* Excellent verbal and written communication skills.
* Exceptional organizational and time management skills, with a proven ability to handle multiple tasks efficiently and meet deadlines.
* Familiarity with classroom technology, AV systems, and digital signage.
PHYSICAL DEMANDS:
Moderate lifting up to 20 pounds as frequently as needed to move objects; dexterity to write and manipulate computer keyboard and mouse; ability to hear and speak clearly; and body mobility to stoop, kneel, and bend and reach.
WORK ENVIRONMENT:
Work is primarily performed in a university campus environment and requires a flexible schedule including evening and weekend work. Travel for administrative work is expected. The employee is subject to inside environmental conditions: protection from weather conditions but not necessarily from temperature changes.
Lincoln University is an equal opportunity employer and encourages women, people of color, individuals with disabilities, and veterans to apply The University is committed to enriching its educational experience and its culture through the diversity of its faculty, administration, and staff.