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  • Advanced Technical Support Specialist

    Cornerstone Ondemand 4.7company rating

    Columbus, OH job

    The Advanced Technical Support Specialist delivers world-class, elite-level support experiences to our largest enterprise customers. In addition to resolving the most critical and complex issues with Cornerstone products, this senior role is entrusted with proactively providing high-touch engagement, anticipating customer needs, and ensuring these strategic clients achieve maximum value. The Specialist demonstrates exceptional trustworthiness, collaboration, accountability, respect, and innovation, and mentors others across the Global Technical Support team. **In this role you will...** + Provide proactive, high-touch technical support to larger enterprise customers, including regular scheduled check-ins, rapid priority responses, and personalized engagement. + Manage and resolve complex and critical technical issues, identifying and mitigating underlying causes to prevent future incidents. + Act as a dedicated point of contact for elite customers, developing deep knowledge of their environments, priorities, and use cases, and tailoring support accordingly. + Lead and participate in quarterly business reviews (QBRs), collaborating on customer success initiatives, KPI tracking, and service optimization strategies. + Research and replicate advanced configuration, compatibility, or product defect issues, documenting findings and driving resolution with limited oversight. + Facilitate real-time customer communications through calls, meetings, chat, and collaboration tools, ensuring stakeholder clarity-including C-level executives and engineering leaders. + Mentor, advise, and train other technical support team members, promoting knowledge dissemination and best practices. + Maintain an advanced understanding and serve as Subject Matter Expert for the Cornerstone product portfolio. + Author and maintain knowledge base articles; lead and support knowledge sharing initiatives. + Champion customer feedback, ensuring continuous improvement and implementation of relevant suggestions. + Communicate technical incidents in clear business terms, facilitating understanding and alignment across customer and internal teams. + Track and report on key performance indicators, including response times, resolution rates, customer satisfaction, and NPS for assigned enterprise accounts. **You've got what it takes if you've got...** + Bachelor's degree in computer science, information systems, or related field, or equivalent experience. + At least 5 years' experience in a technical customer support role, with a minimum of 2 years supporting enterprise SaaS solutions, including LMS, HRIS, or LXP products. + Proven experience delivering high-touch, proactive support to large enterprise customers in a senior or lead capacity. + Expert written and verbal communication skills, with the ability to engage confidently with all levels of the organization. + Experience overseeing major enterprise incidents and providing escalation management in partnership with product, engineering, and account teams. + Exceptional organizational and multitasking skills; able to lead multiple engagements simultaneously for strategic accounts. + Customer-focused mindset with initiative and ownership, demonstrated ability to handle stressful situations calmly and professionally. + Skilled at facilitating large remote group conversations and translating technical topics for non-technical stakeholders. Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at ****************
    $61k-77k yearly est. 4d ago
  • Corporate Communications and PR Manager

    Cornerstone Ondemand 4.7company rating

    Columbus, OH job

    **Corporate PR Manager** Cornerstone is looking for a PR Manager to build market awareness and thought leadership for the company, solutions and leaders. This position supports several key components of the company's communications program, including owning the awards and recognition program, leading media engagement across our PR agency network, and supporting executive communications. As a PR Manager at Cornerstone, this role is responsible for building an understanding of the HR technology industry, including workplace trends and changes to the future of work. As such, this position works closely with teams across marketing to ensure the right stories are being told externally and that they align with the company's priorities and initiatives. Additionally, this position is the day-to-day point of contact for the company's network of international agencies, working in partnership with the communications coordinator to build and execute communications strategies that generate both earned and owned results. This also includes the support of several executive-level spokespeople to establish their thought leadership platforms, manage speaking opportunities at industry events, write bylines, and provide media interview support. This position reports to the Director of Corporate Communications. **In this role you will...** + Media story development (strategy and agency oversight) + Awards program management (oversight and submission development) + Speaker's bureau management (submission development, project management and presentation support) + Byline development (oversight and writing) + Executive platform support (awards, speaking opportunities and interviews) + Press release program support (writing, approval process and distribution) + Coverage tracking and reporting + Openness for stretch projects across the marketing department and business **You've got what it takes if you've got...** + 5-7 years of PR/Comms/relevant Marketing experience; B2B tech experience preferred; PR agency experience preferred + College degree in Comms, PR, Business Marketing or related field of study. + Excellent writing and professional communication skills + Strong relationship building/interpersonal skills + Strong creative thinking skills + Diligent attention to detail + Ability to connect communications programs with broader marketing and business goals Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at ****************
    $80k-99k yearly est. 3d ago
  • Sales Engineer - Healthcare

    Uipath 3.8company rating

    Remote or Texas job

    Life at UiPath The people at UiPath believe in the transformative power of automation to change how the world works. We're committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care-about each other, about UiPath, and about our larger purpose. Could that be you? Your mission In the Sales Engineer role for Healthcare, you will act as a strategic advisor to prospects, customers, and the UiPath salesforce. You will uncover the value that Automation and AI can bring to existing business processes, and to design new processes using UiPath platform capabilities. You will help secure the technical win and identify high value uses of our technology within our customer base by collaborating with and orchestrating necessary resources throughout the customer lifecycle. What you'll do at UiPath Evangelize the value that Automation brings to businesses by combining digital workforce with the exponential power of AI/ML capabilities. Be a thought leader on best ways to advance the UiPath platform, develop marketplace offerings and industry specific solution accelerators. Understand industry challenges, headwinds, and the opportunities it creates for businesses in the Healthcare customers. Partner with sales team to define account strategy, ideate on growing our solution footprint with our customers, and identify desired business outcomes. Build and deliver industry specific demos and proof of value (PoV) for prospects and customers. Conduct process discovery sessions to understand how work gets done currently, build a backlog of potential automation opportunities, and quantify the value that can be unlocked. Work closely with Product & Engineering, Marketing, and Customer Success teams to channel customer feedback and continually refine UiPath offerings. Share lessons learned and best practices with other members of the UiPath GTM team. Provide a feedback loop into our product teams to include continual innovation and improved customer satisfaction. What you'll bring to the team Industry domain knowledge in Healthcare Payor OR Provider verticals. An understanding of technical landscapes and the ability to architect complex solutions for Healthcare organizations. Technical understanding of AI solutions, RPA, Automation, Agentic solutions experience Demonstrated experience of simplifying and communicating complex concepts to a technical and business audience. Ability to empathize with co-workers and customers. Curiosity to learn and master your craft. Coachable and willing to learn to adapt to a changing environment. Experience working with Global 2000 enterprises - solving problems with technology A background in consulting, sales engineering, or running automation programs. Travel requirement up to 25% annual. Role is 100% remote, anywhere USA Candidates must be authorized to work in the United States for this role. #LI-KS6 Maybe you don't tick all the boxes above-but still think you'd be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes-and passion can't be learned. Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected. We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our .
    $91k-126k yearly est. Auto-Apply 36d ago
  • Senior Manager, Global Customer Support

    Cornerstone Ondemand 4.7company rating

    Columbus, OH job

    **About the Role:** As a Senior Customer Support Manager, you will lead a high-performing team responsible for delivering "white-glove," proactive support experiences to our enterprise SaaS customers. Your emphasis will be on operational excellence, leveraging advanced customer support tools and data analysis to drive strategic initiatives and ensure customer satisfaction, retention, and success. **In this role you will...** + **Team Leadership:** Manage, mentor, coach a team of support professionals, fostering growth, engagement, and accountability. Set clear goals, monitor performance, and ensure high-quality, timely customer interactions. + **Operational Excellence:** Take ownership of support operations for enterprise customers, developing and optimizing workflows and processes using cutting-edge SaaS support tools (e.g. AI-based automation, omnichannel communications, Self-service knowledge bases, CRM and Customer experience analytics) + **White Glove & Proactive Support:** Continuous improvement to existing "best in class" customer support package that exceed expectations for enterprise customers, focusing on proactive engagement, personalized solutions, and superior issue resolution. + **Data-Driven Management:** Gather, analyze, and report on critical support metrics: CSAT, NPS, first response time, resolution time, and more. Use data to drive continuous improvement, inform decisions, and demonstrate impact to leadership. + **Process Optimization:** Evaluate new technologies, tools, and best practices in support operations; identify opportunities for automation and efficiency. + **Cross-functional Collaboration:** Partner with product, engineering, account management, and sales teams to drive successful customer outcomes, fast-track issue resolution, and relay customer feedback for product improvements. + **Customer Advocacy:** Serve as a trusted advisor and escalation point for enterprise customers, advocating on their behalf internally and ensuring their voices are heard. **You've got what it takes if you've got...** + Bachelor's degree in a relevant field and/or role aligned experience required. + 6+ years experience in customer support/operations roles, with at least 5 years leading teams in a SaaS environment. + Demonstrated expertise in enterprise-level support and white glove services. + Deep proficiency with customer support operational tools and CRM platforms. + Proven track record in data analysis and using metrics to drive decisions. + Experience designing and modeling customer support packages and service tiers for enterprise clients. + Excellent communication, leadership, and stakeholder management skills. + Ability to thrive in a fast-paced, customer-focused, and collaborative environment. Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at ****************
    $109k-142k yearly est. 4d ago
  • Senior Data Analyst

    Cornerstone Ondemand 4.7company rating

    Columbus, OH job

    Cornerstone is seeking a highly analytical and detail-oriented **Senior Data Analyst (GTM)** to accelerate analytic projects including strategic reporting, model design and serve as a key data steward to enable AI agent strategies. In this role, you will be essential to delivering data insights and inputs, directly supporting revenue growth and cross-functional Go-To-Market (GTM) strategies in sales, marketing, customer success, and engineering. You will lead efforts to ensure high-quality, well-governed datasets that improve revenue performance tracking and fuel AI agent learning. **In this role you will...** + Champion data exploration and experimentation using advanced techniques such as clustering, regression analysis, and time series modeling. + Lead and scale data mining initiatives to uncover patterns, trends, and correlations across large, complex datasets. + Design and build models to support projections, revenue expansion, churn analysis, and other strategic efforts. + Collaborate with stakeholders to translate business problems into data-driven analytical approaches and clearly communicate results and recommendations. + Monitor, analyze, and refine the feature store, ensuring data elements leveraged by dashboards and AI models are consistent, version-controlled, and trustworthy. + Curate, clean, and optimize data inputs used for training and inference in artificial intelligence and machine learning workflows. + Mentor junior analysts, fostering a culture of data stewardship and responsible AI enablement across the organization. + Stay current with emerging tools, trends, and methodologies in analytics, data science, and AI. **You've got what it takes if you have...** + 5+ years of experience in a data analyst, data scientist, or data stewardship capacity, ideally in SaaS or enterprise software. + Expert-level proficiency in SQL and experience querying large, distributed datasets. + Strong hands-on experience with BI platforms (e.g., Tableau, Looker, Power BI). + Expert-Level Excel skills and understanding of CRM object relationships including leads, accounts, opportunities, orders and quotes. + Deep experience with revenue and "Go to market" GTM metrics + Demonstrated ability to design, build, and validate statistical or predictive models using Python, R, or equivalent tools. + Strong problem-solving skills with a track record of turning raw data into clear and compelling insights. + Excellent communication skills with the ability to explain complex technical concepts to non-technical audiences. + Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment + Consideration for privacy and security obligations **An extra dose of awesome for...** + Strong understanding of data quality management, data lineage, and data governance principles, with proven impact on AI/ML workflows. + Solid understanding of key modeling techniques such as regression, classification, clustering, and time-series forecasting. \#LI-Hybrid Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at ****************
    $84k-108k yearly est. 60d+ ago
  • Digital Sales Representative - Activate

    Twilio 4.5company rating

    Remote job

    Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio's next Digital Sales Representative (Activate.) About the job This position is needed to play a key role in further growing the business. As our new Digital Sales Representativ e , you will be responsible for net new customer acquisition, solution selling, and closing deals within our Self Service accounts. Responsibilities In this role, you'll: BE AN OWNER: Responsible for net new customer acquisition and driving new revenue for a specific territory while maintaining the highest levels of customer satisfaction WEAR THE CUSTOMER'S SHOES: Work with customers across all verticals to understand their business and technical requirements. You will need to understand the capabilities of Twilio's communications API platform so that, together, you can design a solution for their specific use case needs EMPOWER OTHERS: Work diligently with cross-functional internal teams (Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform DON'T SETTLE: Passionate about what you do, able to think outside of the box, and have world-class interpersonal and communication skills to make complex technical and financial details sound simple RUTHLESSLY PRIORITIZE: Ability to balance competing priorities and manage multiple projects/deals at the same time DRAW THE OWL: Passion and ability for thinking outside the box, building out new processes, and helping the team to build a playbook along the wa Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: At least 1 year of sales development/business development experience at a technology company or 1+ years of closing experience in another industry An understanding (or interest to understand) the cloud computing/communications business model and excitement for selling to a technical audience while utilizing a solution-oriented approach to selling Strong written and verbal communication skills, with the ability to effortlessly make complex technical and financial details sound simple Technical solutions selling experience and enjoys working with real customers-- listening to them and solving problems High adaptability, with comfort trying new things and building within a rapid-paced environment Location This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Minnesota or Vermont : $29.57/hr - $36.03/hr. Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $31.16/hr - $38.95/hr. Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $32.84/hr - $41.01. This role may be eligible to participate in Twilio's equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. This role is eligible to earn commissions. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role will be accepted on an ongoing basis. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
    $29.6-36 hourly Auto-Apply 3d ago
  • Senior Social Media Manager

    Twilio 4.5company rating

    Remote job

    Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio's next Senior Social Media Manager. About the job This position is going to be critical to the next phase of Twilio's social program where we rewrite the rules of B2B social media. The right candidate should firmly believe B2B marketing doesn't have to suck - and know how to put personality, humor, and humanity into everything we publish. We're looking for a storyteller who creates original, compelling content that builds community and ultimately grows awareness and consideration of Twilio. We want someone who writes with clarity, creativity, and confidence - and isn't afraid to test bold new ideas. This person should be fluent in short-form video and know how to make an audience feel something. We're looking for someone who knows how to stop the scroll. The right person is also as operationally sharp as they are creative - someone who can dream big and keep us moving with process, structure, and follow-through. If this ^^ describes you, send us your resume (creative, non-standard ones encouraged!) along with: A draft of a social media post (choose your channel) pitching why you should be Twilio's next social hire. Responsibilities In this role, you'll: Lead campaign and content strategy across our major launches, integrated campaigns, brand moments, and tentpole events. Manage our social channels - including LinkedIn, Instagram, Facebook, and X - and help us launch and grow our TikTok presence. Help build and manage Twilio's influencer and creator program. Own social analytics, reporting, and competitive insights that shape future strategy. Execute our editorial calendar and ensure everything we post shows up with personality and purpose. Create processes that keep our team organized as we grow. Engage and grow our community daily - from developers to decision makers. Create original, engaging social content for Twilio's top executives that reflects their authentic voices. Use data to prove our bets are paying off - and tell the story behind the numbers. Constantly experiment and test new tactics to reach new audiences. Contribute to Twilio's mission of building the world's leading customer engagement platform - by showing what's possible with it. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Has 5+ years experience managing brand social. Can express complex thoughts or ideas in 100 characters or less. Thinks outside the box and communicates ideas clearly. Uses data and analytics to create strategy. Proven success driving engagement Loves building community - and knows how to make people care. Brings energy, curiosity, and a sense of fun to the work. Is organized and good at creating clarity and process while operating in a fast-moving environment. Desired: Experience with live video, graphic design, AI/LLM tools and social management tools, including (but not limited to): Google Workspace, Canva, Sprout, EveryoneSocial, Adobe. Experience partnering with executives on social content. Has worked on B2B brand social. Experience managing managing client accounts on the agency side, or experience managing a creative agency. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $104,300 - $130,300. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $110,400 - $137,900. Based in the San Francisco Bay area, California: $122,600 - $153,200. This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information (required for ALL US jobs) Applications for this role are intended to be accepted until December 31, 2025, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
    $122.6k-153.2k yearly Auto-Apply 3d ago
  • Software Engineer (L3)

    Twilio 4.5company rating

    Remote job

    Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio's next Software Engineer (L3) About the job We are looking for a talented Software Engineer to join our Messaging team. We are searching for engineers that take pride in delivering quality products and are enthusiastic about technology and strive for the opportunity to learn and share their knowledge. You'll help us build and scale systems that support the core Messaging and Media functionalities in a rapidly evolving market and to provide a trusted experience to our customers. In this role, you will play a crucial part in designing, building, and optimizing our platform to support a wide range of messaging use-cases. You will work closely with cross-functional teams to understand business requirements, design and implement reliable, scalable solutions for our Messaging Platform. About You: Will bring your unique set of diverse experiences and background to our team in an open and collaborative manner so that we can all expand and grow faster. Have a desire to leverage your expertise but also dive into lesser known areas of technology, architecture, or whatever is needed to solve engineering day-to-day challenges. Have an open and honest communication style that always puts the customer first “Will the customer be delighted with this?”. Are comfortable dealing with ambiguity and a shifting landscape. Are curious, willing to learn, share and improve. You have a strong sense of ownership and accountability for the product you are delivering. Responsibilities In this role, you'll: Design and build large-scale distributed messaging and media systems with a focus on reliability, availability, scalability and performance. Work closely with stakeholders and product teams to gather business requirements and translate them into effective technical solutions. Own your code end-to-end from development to deployment and provide operational support through on-call rotations. Take ownership of troubleshooting and resolving operational issues, with opportunities to enhance existing troubleshooting processes and tools. Participate in the refinement of the team's ticket backlog, estimating work and follow Agile ceremonies. Mentor early in career engineers and contribute to a culture of continuous learning and improvement. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Bachelor's Degree in CS or related field or equivalent working experience. 5+ years of related software development experience shipping multiple products / services. Proficiency in one or more programming languages including Java, Scala, C, C++ and advanced concepts like asynchronous programming, multi-threading etc. Experience in AWS cloud solutions, Kubernetes/EKS, CI/CD pipelines like Buildkite & containerization frameworks like Docker. Experience with asynchronous communication patterns like Kafka, SQS, RabbitMQ etc Experience with relational and non-relational databases, SQL queries, query optimizations and ETL tools. Experience designing and implementing large scale solutions. Experience working in distributed and concurrent systems. Experience with Testing & Automation. Proficiency in debugging production infrastructure and services. Curiosity and interest in learning new programming languages and frameworks. Ability to work independently and as part of a team. Working in agile teams or startup environments with strong customer focus. Commitment for engineering practices that ensure safe and fast paced releases of services. Demonstrated organizational agility, cross-team collaboration, commitment for results, and excellent written and verbal communications. Desired: On-call experience debugging large scale distributed systems. Experience with Devops infrastructure, specifically IaC tools like Terraform and ArgoCD. A strong plus if you have prior experience with MMS/SMS/RCS messaging protocols. Location This role will be remote and based in the U.S. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation " *Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above." The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $138,700.00 - $173,400. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $146,800.00 - $183,600.00. Based in the San Francisco Bay area, California: $163,100.00 - $203,900.00. This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until December 30th, 2025, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
    $163.1k-203.9k yearly Auto-Apply 3d ago
  • Sr. Financial Manager GTM Finance

    Twilio 4.5company rating

    Remote job

    Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio's next Sr Financial Manager, GTM Finance. About the job We're looking for a strategic, curious, and collaborative Sr. Financial Manager GTM Finance team. In this role, you'll serve as the dedicated finance partner to North America Sales. You'll help drive financial rigor, unlock growth opportunities, and ensure we're investing resources where they matter most. This role will lead forecasting, financial modeling, and decision support, while helping leaders across these teams understand performance and manage expenses effectively. Responsibilities In this role, you'll: Be a trusted FP&A partner to the North America Sales organization Lead forecasting, budgeting, and reporting for operating expenses (OpEx) Develop and maintain models to assess sales productivity and GTM efficiency Provide financial insights to guide investment decisions and drive resource allocation Collaborate cross-functionally to identify growth opportunities, margin drivers, and increase cost efficiency Build flexible financial models to support ad-hoc analysis and scenario planning Communicate complex financial information in clear, actionable ways to business partners Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 10+ years of FP&A experience in a progressive financial role Strong financial modeling skills, with experience in forecasting, budgeting, and reporting Excellent business acumen and ability to influence stakeholders with data-driven insights Comfortable working with ambiguity and problem-solving across multiple teams Ability to work independently and think strategically Excellent verbal and written communication skills Highly proficient with Google Sheets or Excel Desired: Bachelor's degree in Finance, Business, Economics or related field, or equivalent experience Experience with Anaplan, Tableau, Looker, and Oracle a plus Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520 - 176,900. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840 - 187,300. Based in the San Francisco Bay area, California: $166,400 - 208,000. This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Applications for this role are intended to be accepted until January 29th, 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
    $166.4k-208k yearly Auto-Apply 3d ago
  • Oracle fusion Consultant- Financials

    Twilio 4.5company rating

    Remote job

    Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as our next Oracle Fusion Consultant- Financial About the job This position is needed to join our Enterprise Application Development and Operations team as Oracle Fusion Consultant. As a Oracle Fusion Consultant, this role is expected to architect, design, develop, configure, test and support the Oracle Fusion Cloud ERP applications involving Cloud AR, Collections, Cash Management and Revenue management Cloud Service systems that supports all the key business processes involving Finance, quote, Billing, AR, Revenue, Collections & Accounting teams. The ideal candidate should be a self-starter, have a solid analytical mindset, excellent interpersonal communications, diligent time management skills, be team-oriented and have a strong work ethic. Lastly you work well under pressure to meet ongoing and overlapping deadlines within short time constraints. This role is expected to be an SME in Oracle Cloud Fusion Billing, AR, Revenue Cloud Service, product and pricing config, Cash application and collection processes integrated with multiple upstream usage systems and downstream systems. Able to understand and manage Twilio's entire I2C landscape in partnership with the Global Accounting and billing teams to drive system integration, reporting, automations and innovation. You will gather requirements, plan, architect, design, configure, develop and test the I2C processes in Oracle Cloud Fusion ERP. You need to have an end- end understanding of Twilio's multiple billings platforms and build scalable systems for Acquisitions, Work on enhancements and key compliance related projects. Responsibilities In this role, you'll: Architect, Design and develop platform/product extensions, as per Oracle SAAS delivery methodology, that meets the additional functionality specified by the Business team. Conduct design workshops, build proof of concepts, prototype of a working model for the effective design sign-off from the business Learn the skills required to translate business problems into technical solutions as per Oracle fusion cloud AR and Revenue Cloud Service product roadmap. Partner with process owners to define and benchmark operational KPI and to develop/deliver KPI dashboards and reports by using Oracle Transactional Business Intelligence (OTBI), Oracle Business Intelligence Publisher (BIP), etc Plan, Design, develop, test and deploy Integrations involving systems like Oracle Fusion Cloud AR, Revenue Management Cloud Service, Highradius, Monkey, Salesforce, etc Develop and deliver cost effective workflows per business requirements - to create journals, invoke SaaS APIs, to upload monthly usage billing, create reports for critical month end processes Use developer tools and events for performing data loads and amendments Configure and develop payment integrations to invoke APIs and create payments with external banks, payment platforms. Manage KLO, upgrades, stories in sprint delivery Mentor and lead junior consultants in the team to enable them to make project deliverables. Provide support to the business team with the adoption approach around CPQ, QTC process Develops and executes system conversion and implementations. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Strong experience in AR, with additional knowledge of cash management and purchasing processes. Strong experience with Oracle Fusion. Proven ability to configure systems and provide actionable suggestions to stakeholders. Strong analytical and problem-solving skills with attention to detail. Excellent communication and collaboration skills to engage effectively with diverse teams and stakeholders. Desired: Bachelors in Finance or Engineering Oracle Fusion AR certification Oracle Fusion RMCS certification Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $114,600.00- $128,950.00 Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $121,400.00- $136,550.00 Based in the San Francisco Bay area, California: $134,800.00- $ 151,650.00 This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application Deadline Applications for this role are intended to be accepted until 11/30/2025, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
    $121.4k-136.6k yearly Auto-Apply 3d ago
  • Senior HRBP Manager, Engineering

    Twilio 4.5company rating

    Remote job

    Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio's next Senior HRBP Manager, Engineering. About the job As a Sr HRBP Manager, you'll work side-by-side with senior leaders in Twilio's engineering org to craft bold talent strategies that grow organizational capabilities, evolve ways-of-working, and fuel a culture built to deliver world-class CPaaS products. You'll report directly to the HRBP lead for the Chief Product Officer and join a group of high-impact HR peers. This role is custom-built for someone who thrives in a product-development environment and is motivated to drive organizational success. Responsibilities This role brings energy, insight, and action to every challenge by: Taking a consultative, data-driven approach to uncover opportunities Using analytics and insights to drive timely, targeted outcomes Building high-ROI programs, ranging from org design, workforce planning, and culture curation Partnering closely with HR COEs to ensure your functional talent strategy syncs with cyclical programs Turbo-boosting your productivity with sensible usage of AI tools As a trusted advisor you'll: Maintain a strong say:do ratio and uphold confidentiality Activate effective executive coaching skills Leverage deep understanding of engineering orgs to shape outcomes Lead by example-living and modeling Twilio Magic (values) Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 10+ years of HRBP experience and 4+ years partnering with software engineering or product management teams Deep knowledge of engineering orgs, including operating models, methodologies, roles, and trends Proven ability to deliver scalable, high-ROI, business-first people programs Exceptional communication, coaching, and relationship-building skills Energized by learning, solving complex problems, and driving results Desired: Experience partnering with internal OE consultants and/or HCM strategy firms Background working within HRBP teams that build and drive functional talent strategies Location This role will be remote, Canada and is eligible to be hired in Ontario, BC or Alberta, Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. The estimated pay ranges for this role are as follows: Based in British Columbia: $118,200-$147,700 The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
    $118.2k-147.7k yearly Auto-Apply 3d ago
  • Staff, Software Engineer (L4)

    Twilio 4.5company rating

    Remote job

    Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio's next Staff Software Engineer on our Data & Analytics Platform About the job We are seeking an experienced Staff Engineer to join our Data Substrate team. In this role, you will be responsible for architecting scalable and reliable data solutions, collaborating closely with cross-functional partners driving technical innovation, and mentoring a team of talented engineers. The ideal candidate will have deep expertise in data systems, strong leadership skills, and a proven track record of delivering complex data projects at scale. Responsibilities In this role, you'll: Serve as a subject matter expert in distributed systems, data technologies, with strong software engineering skills Architect and implement scalable and efficient data systems, storage solutions, and processing frameworks using state-of-the-art technologies. Drive technical innovation and research to stay at the forefront of emerging data technologies and best practices. Mentor and coach a team of talented engineers, fostering a culture of technical excellence, collaboration, and continuous learning. Collaborate closely with cross-functional teams to understand business requirements and translate them into scalable and efficient technical solutions. Ensure data quality, integrity, and security throughout the data lifecycle, adhering to industry best practices and compliance standards. Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Bachelor's or Master's degree in Computer Science, Engineering, or a related field. 8+ years of experience in software development, or a related field. Proven track record of architecting and delivering complex data projects at scale, with a deep understanding of data infrastructure and distributed systems. Expertise in big data technologies such as Hadoop, Spark, Kafka, and other distributed computing systems. Experience designing, building, and operating large-scale systems using AWS technologies. Proficiency in programming languages such as Python, Java, or Scala, with strong problem-solving skills and attention to detail. Experience designing or working with Data Lakehouse architectures, including hands-on experience with Hudi, Iceberg, or Delta data formats. Excellent communication and collaboration skills, with the ability to influence technical decisions and drive alignment across teams. Strong leadership skills, with a track record of mentoring and developing junior engineers. Demonstrated ability to thrive in a fast-paced, dynamic environment and deliver results under tight timelines. Desired Contributions to OSS projects is a bonus Familiarity with data modeling, data warehousing, and ETL processes is a plus. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $167,800 - $209,700. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $177,700 - $222,100. Based in the San Francisco Bay area, California: $197,400 - $246,700. This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until December 15th, 2025, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
    $197.4k-246.7k yearly Auto-Apply 3d ago
  • Sr Principal Product Management

    Twilio 4.5company rating

    Remote job

    Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio's next Senior Principal, Product Manager - AI. About the job Twilio is looking for a Senior Principal, Product Manager to lead and help deliver on our strategic vision for customer engagement AI infrastructure and agentic application frameworks, that will power the next generation of intelligent communications. In this role, you will define the strategy, product architecture, and roadmap for Twilio's support for AI use of its platform enabling developers, enterprises, and internal teams to build autonomous, adaptive, and multi-modal agent applications leveraging Twilio's data, APIs, and ecosystem. You will partner closely with engineering, data science, and our GTM organization to deliver Twilio's AI capabilities, ensuring scale, trust, and performance across global real-time conversational systems that serve millions. Responsibilities In this role, you'll: Define the product vision and long-term roadmap for AI-based apps using Twilio's platform, and engagement agent orchestration layers. Champion modular, scalable solutions for building and deploying agentic applications across customer engagement omnichannel use cases (e.g. contact center automation, proactive messaging, outbound marketing). Partner with engineering to build and/or use reliable model-serving and agentic-use infrastructure, real-time reasoning APIs, and adaptive data pipelines. Drive the development of SDK and API layers enabling developers to compose intelligent agents grounded in Twilio's conversational products and customer data. Analyze and define market size, product use and adoption metrics for latency, accuracy, cost, and developer adoption, balancing innovation with operational excellence. Collaborate with Privacy, Legal, and Ethics teams to ensure responsible AI practices, model governance, and secure data usage. Work with Sales, Support, and Product Marketing in an effective manner to drive cross-organizational collaboration and influence. Act as a thought leader across the AI ecosystem representing Twilio at conferences, advising product teams on AI-native design, and shaping open-source or partner integrations. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 10+ years of experience in product management with at least 2 years focused on AI infrastructure, agentic developer platforms, or at-scale agentic systems. Deep understanding of LLMs, inference optimization, retrieval-augmented generation, and frameworks for agentic behavior orchestration. Demonstrated experience and success in building and launching new product and product features in cloud-based platforms. Proven experience working with AI infrastructure technologies (e.g., vector databases, model-serving frameworks, orchestration stacks like LangChain or Semantic Kernel). Strong technical literacy - able to translate between research, engineering, and product strategy. Excellent customer advocacy - able to present, distill, and use customer data and feedback to build a strategy, roadmap, and features. Excellent collaboration and storytelling skills - able to influence C-level stakeholders and technical teams alike. Degree in Computer Science, Engineering, or a related field (advanced degree preferred). Location This role will be remote based in the US Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. $219,360 - $274,200. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $219,360 - $274,200. Based in the San Francisco Bay area, California: $243,680 - $304,600. This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until December 19th, 2025, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
    $243.7k-304.6k yearly Auto-Apply 2d ago
  • Sales Development Representative - Segment

    Twilio 4.5company rating

    Remote job

    Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio's next on the Twilio Segment team. About the job This position is needed to help in building out our customer base and bringing Twilio to developers, lines of business, non-profits and enterprises to make an impact on their services. As a team, we collaborate with one another daily, push each other to do the best work of our lives, and bring an unparalleled level of energy & aim to our jobs. We're looking for people who have a growth-oriented attitude and want to grow their careers within Segment & Twilio. Responsibilities In this role, you'll: Research and generate prospective customers to resolve how Segment can provide them value and qualify leads through outbound dials, sending personalized emails, and demonstrating social selling. Break into new companies and new markets, by engaging with prospects using a multi-channel, value-based approach with the goal of building relationships and driving brand awareness. Achieve and exceed your monthly goal for generating business opportunities to fuel the sales pipeline. Prepare activity and forecast reports and become an expert in Salesforce, Outreach, Sales Navigator. Work in partnership with an Account Executive to build account strategies, territory plans, and successfully close new business opportunities. Receive all the vital training and insights to expertly start contacting prospects through Segment's SDR Onboarding Program for new hires Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 1+ year of customer-facing experience Goal-oriented and biased to action (our quota is the floor not the ceiling) Strong direct sales skills and a consistent track record of performance in creative, strategic outreach via personalized emails, phone calls, and videos. Lean into change rather than shy away from it (things move quickly around here!) Look forward to variety in a normal workday (thanks to the creativity & personalization in this role, every single day is a new adventure) You have navigated challenges and overcome obstacles (resilience is a core skill for becoming an extraordinary SDR) Adopt responsibility and are passionate about joining forces with various Account Executives (teamwork makes the dream work Desired: Experience working in a software-selling environment or high affinity with technology and data Location This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Minnesota or Vermont : $25.29 - $31.59. Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $26.74 - $33.37. Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $28.08 - $35.10. This role may be eligible to participate in Twilio's equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. This role is eligible to earn commissions. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role will be accepted on an ongoing basis. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
    $47k-61k yearly est. Auto-Apply 3d ago
  • Analyst Relations Director

    Twilio 4.5company rating

    Remote job

    Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio's next Director of Analyst Relations, an individual contributor role reporting directly to the Sr. Director of Analyst Relations. About the job This position is needed to build trusted, influential relationships with top-tier industry analysts and influencers that elevate Twilio's market position, as well as leverage the expertise of analyst partners to guide internal team strategy for winning in the next era of CX. Responsibilities In this role, you'll: Manage and lead major analyst evaluation submissions and related reprint campaigns Develop and lead proactive engagement programs with strategic analysts that support category creation efforts Identify and prioritize new independent influencers and thought leaders relevant to target growth areas Gather and channel market insights back to internal teams to support strategic direction, roadmap and GTM (e.g. product, marketing and C-suite) Strategically leverage budget with independent influencers that carry the most value in amplifying category creation messaging Secure paid and owned coverage that supports Twilio's vision and narrative Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 10+ years experience in Analyst Relations or related experience in Communications, Public Relations or Product Marketing Excellent writing, editing and attention to detail Proven success in driving strategic Analyst Relations programs that are aligned to business outcomes Strong communication skills and adept at engaging and managing executive expectations Ability to wear the stakeholders shoes including understanding what we need them to know, say and do, and how to drive influence Effective collaborator that can work cross-functionally across teams such as PMM, Product, Customer Marketing, PR, IR, Finance, Legal and more Desired: Bachelor's degree Location This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $167,800 - $209,700. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $177,700 - $222,100. Based in the San Francisco Bay area, California: $197,400 - $246,700. This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role are intended to be accepted until January 31, 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
    $197.4k-246.7k yearly Auto-Apply 3d ago
  • Sr. Manager, Sales - PubSec

    Twilio 4.5company rating

    Remote job

    Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio's next Sr. Manager, Sales - Public Sector on the Twilio.org team! About the job This position is needed to lead a sales team focused on growing our public sector business throughout North America. Our Public Sector customers utilize Twilio's messaging, voice, contact center, AI and email services to improve citizen engagement, improve healthcare outcomes, and reduce time to access important services for those in need. As a Senior Manager, Public Sector, NAMER within our Twilio.org team, you will play a vital role in expanding Twilio.org's public sector customer base by utilizing your strategic thinking to lead overall customer acquisition and growth strategy through our public sector field team. Your coaching and mentoring skills will create an environment that helps your team thrive and achieve quotas and growth for both revenue and social impact goals. Your ability to lead teams, utilize partnerships to grow and deliver business, and collaborate across teams will be essential to achieving goals and contributing to the organization's mission. This role is highly cross functional, and your success will depend on building deep partnerships across product management, marketing, partner alliances, finance, support, and operations. The Twilio.org sales team plays an integral role in Twilio's continued social impact mission and growth. We have built a large customer base of social impact customers globally. As our Senior Manager, Public Sector, NAMER, you will be responsible for leading a sales team focused, driving revenue, gross profit, retention, and also cross sell Twilio's new products to existing customers. Your team's goal is for Twilio to be a trusted advisor to help solve challenges our impact lead customers have through the use of innovative Twilio solutions. You must be passionate about customers and making a difference in the world through support of their needs. Responsibilities In this role, you'll: Manage and expand our most important public sector customer accounts including federal, state and local and key agencies supporting the public. Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results. Partner closely with other Twilio teams and alliance partners to identify new revenue opportunities within your account portfolio. Grow pipeline in collaboration with Marketing and Demand Gen Teams as well as individual prospecting in the assigned territory/vertical. Serve on a cross-functional account team with representatives from partner alliances, product, operations, marketing, support, and social and environmental impact team members. Run a disciplined forecast, consistently achieve goals, and present guidance to executive management. Run highly consultative sales cycles with our customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization. Support both new business and strategic accounts resulting in revenue growth, new opportunity creation, and customer satisfaction. Provide support for Social Impact activities through engaging with regional Twilio teams in partnership with key Twilio.org customers and partners Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 7-10+ years of combined experience in strategic solution selling, sales leadership, managing or leading quantitative, highly analytical products and solutions for customers and teams. 4+ years in public sector roles focused on engaging organizations to utilize technology to increase their scale and public engagement Ability to provide consultative engagement and influence decisions in complex, and high level, customer meetings Comfortable working with highly technical leaders, while influencing their understanding and building supportive partnerships. Analytical account development strategy based on using data to find opportunities and prove value. Demonstrated track record of managing team business forecasts and financial models. Entrepreneurial mindset with appetite to define processes and build programs. Record of delivering revenue and gross profit results, especially for nonprofits and social enterprise customers. Excellent verbal and written communication skills. Bachelor's Degree or equivalent years of experience. Desired: Deep experience working with telecom companies, including SMS aggregators, carriers, or global communications platforms. Domain expertise within the public sector related to technology trends, contracting, and partnerships. Software, SaaS, CPaas or PaaS selling experience Location This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Minnesota or Vermont : $155,600 - $194,400. Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $164,200 - $205,200. Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $172,800 - $216,000. This role may be eligible to participate in Twilio's equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. This role is eligible to earn commissions. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until December 12th, 2025, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
    $172.8k-216k yearly Auto-Apply 3d ago
  • Senior Data Analyst

    Cornerstone Ondemand 4.7company rating

    Remote job

    We're looking for a Senior Data Analyst This role is Remote, United States Cornerstone is seeking a highly analytical and detail-oriented Senior Data Analyst (GTM) to accelerate analytic projects including strategic reporting, model design and serve as a key data steward to enable AI agent strategies. In this role, you will be essential to delivering data insights and inputs, directly supporting revenue growth and cross-functional Go-To-Market (GTM) strategies in sales, marketing, customer success, and engineering. You will lead efforts to ensure high-quality, well-governed datasets that improve revenue performance tracking and fuel AI agent learning. In this role you will... * Champion data exploration and experimentation using advanced techniques such as clustering, regression analysis, and time series modeling. * Lead and scale data mining initiatives to uncover patterns, trends, and correlations across large, complex datasets. * Design and build models to support projections, revenue expansion, churn analysis, and other strategic efforts. * Collaborate with stakeholders to translate business problems into data-driven analytical approaches and clearly communicate results and recommendations. * Monitor, analyze, and refine the feature store, ensuring data elements leveraged by dashboards and AI models are consistent, version-controlled, and trustworthy. * Curate, clean, and optimize data inputs used for training and inference in artificial intelligence and machine learning workflows. * Mentor junior analysts, fostering a culture of data stewardship and responsible AI enablement across the organization. * Stay current with emerging tools, trends, and methodologies in analytics, data science, and AI. You've got what it takes if you have... * 5+ years of experience in a data analyst, data scientist, or data stewardship capacity, ideally in SaaS or enterprise software. * Expert-level proficiency in SQL and experience querying large, distributed datasets. * Strong hands-on experience with BI platforms (e.g., Tableau, Looker, Power BI). * Expert-Level Excel skills and understanding of CRM object relationships including leads, accounts, opportunities, orders and quotes. * Deep experience with revenue and "Go to market" GTM metrics * Demonstrated ability to design, build, and validate statistical or predictive models using Python, R, or equivalent tools. * Strong problem-solving skills with a track record of turning raw data into clear and compelling insights. * Excellent communication skills with the ability to explain complex technical concepts to non-technical audiences. * Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment * Consideration for privacy and security obligations An extra dose of awesome for… * Strong understanding of data quality management, data lineage, and data governance principles, with proven impact on AI/ML workflows. * Solid understanding of key modeling techniques such as regression, classification, clustering, and time-series forecasting. #LI-Hybrid Our Culture: Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now - is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone - anywhere - to learn, grow and advance. To be better tomorrow than they are today. Who We Are: Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today. Total Rewards: At Cornerstone, we are dedicated to inspiring excellence and pushing boundaries in everything we do. Our compensation strategy is based on three fundamental principles: equitable pay, market-driven research, and skill-based appraisals. As part of our mission to share success and empower individuals to thrive in an ever-changing world, the listed salary range is just one element of Cornerstone's comprehensive compensation package. This compensation package may also include annual bonuses, short- and program-specific awards depending on the role, and a comprehensive benefit offering. The disclosed salary range reflects the geographic differential based on the location of the position if applicable. The starting salary for the successful applicant will depend on several job-related factors, including education, training, experience, certifications, location, business needs, and market demands. This range is based on a full-time position and may be adjusted in the future. Join us in shaping the future of work - tomorrow, together. Experience flexibility and empowerment in your career at Cornerstone. The BASE salary range for this position is: 96400 - 154200 USD. Check us out on LinkedIn, Comparably, Glassdoor, and Facebook! Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at **************** or ***************. Read the EEO is the Law poster here, and the supplementary poster here Read the Read the Pay Transparency Nondiscrimination Provision poster here
    $92k-119k yearly est. 3d ago
  • Senior Manager, Technical Revenue Accounting

    Twilio 4.5company rating

    Remote job

    Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio's next Senior Manager, Technical Revenue Accounting. About the job In this role, you will lead the evaluation, development, and implementation of revenue recognition policy ensuring compliance with ASC 606. You will serve as the subject matter expert and partner cross-functionally to ensure accounting conclusions align with business strategy while maintaining compliance, audit readiness, and operational scalability. You will lead the assessment and documentation of revenue recognition conclusions for complex and non-standard contracts with customers, author technical memos, and serve as the front line partner with the SEC/Technical Accounting and Internal Audit teams, as well as the External Auditors. The successful candidate will be someone who is a strategic thinker and trusted leader, who develops high-performing teams and elevates expertise, and thrives in the technical nuances but can synthesize details at the appropriate level to suit the audience. Responsibilities In this role, you'll: Manage and lead team responsible for technical accounting assessments of complex customer contracts, including multi-element arrangements, SaaS, usage-based pricing, variable consideration, customer incentives, and partnerships. Own and maintain global revenue accounting policy, including memos and position papers, under ASC 606, that evolve with the business. Own and maintain the process for determining and updating Stand-Alone Selling Pricing (SSPs), including periodic refreshes, qualitative and quantitative analysis, and documentation in compliance with ASC 606. Provide guidance and mentorship to team members and partner groups on technical revenue matters, including education on principles and requirements of policies, processes, and controls. Lead cross-functional partnerships with Sales, Legal, and Product and Pricing teams on contract, product bundling, and pricing/discounting structure implications to ensure overarching commercial strategies and revenue recognition are aligned in compliance with ASC 606. Serve as the front line partner with the SEC/Technical Accounting and Internal Audit teams, as well as the external auditors. Oversee alignment with operational revenue accounting's use of ERP tooling for the implementation of customer contracts, modifications, and the periodic review of assumptions used to establish revenue recognition in compliance with ASC 606. Oversee the technical revenue accounting function's monthly close process, including reviewing journal entries, reconciliations, audit deliverables, and SEC reporting disclosures related to revenue recognition. Own and maintain SOX control environment over contract review and non-operationals revenue accounting processes. Lead collaboration with IT and business partners to design and enhance revenue automation tools ensuring scalable, accurate, and complete system configuration. Lead revenue accounting's assessment for new product launches, pricing model changes, and other GTM initiatives and partnership. Serve as the expert and end-to-end owner for technical revenue accounting with a holistic forward thinking vision to mitigate risk, drive efficiency, lead change, and elevate expertise. Lead special projects and company wide-initiatives as needed, leveraging technical expertise to drive successful outcomes. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Bachelor's Degree in Accounting or related field. 8+ years of progressive experience with a focus in technical accounting within a public accounting firm and a large fast-paced corporate environment. 6+ years of progressive people management experience. Expert technical knowledge of ASC 606 and US GAAP, especially in SaaS and usage-based revenue models. Proven communication skills to write and present complex technical accounting concepts and positions, with consideration for the varying levels of audience expertise. Expert at designing and implementing internal controls based on thorough grasp of the fact pattern and applicable risks. Excellent analytical and problem solving skills with the ability to interpret and apply accounting standards to complex scenarios that also considers scalable operational concerns. Proven ability to build, nurture, and influence effective working relationships at all levels of the organization. A trusted leader and strategic thinker, with intense curiosity, and a proven ability to take initiative in addressing complex issues. Proven ability to cut through the noise to identify the core components of a problem, and then drive towards a pragmatic, scalable, and optimized outcome. Desired: CPA or equivalent certification 5+ years of Big 4 public accounting experience Experience in technical revenue accounting at high-growth technology and/or publicly traded companies. Experience with Oracle RMCS and Zuora Revenue. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $155,520 - $194,400. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640 - $205,800. Based in the San Francisco Bay area, California: $182,960 - $228,700. This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until December 19th , 2025, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
    $183k-228.7k yearly Auto-Apply 3d ago
  • Director, Product Marketing (Messaging & Email)

    Twilio 4.5company rating

    Remote job

    Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio's next Director, Product Marketing. About the job This position is needed to support Twilio's Messaging and Email businesses, two of our most established and highest-impact product lines serving customers who depend on reliable, scalable communications infrastructure to reach billions of people globally. As Director of Product Marketing, you'll lead a team of PMMs to define how we tell the story of trusted digital interactions in a rapidly evolving market. Twilio envisions a world in which every digital interaction is amazing, and our Messaging and Email platforms are foundational to delivering on that vision - enabling both self-service and enterprise customers to build any experience without the complexity. This role requires someone who can look beyond their immediate domain to connect narratives across Twilio's platform, identify emerging market opportunities, and translate complex technical capabilities into compelling positioning that resonates with developers, product leaders, and C-suite buyers. You'll be a key strategic partner to R&D and Marketing leadership, influencing not just what we build, but how the market understands its value. Responsibilities In this role, you'll: Lead a high-performing team of product marketing managers across Messaging and Email, fostering a culture of excellence, collaboration, and growth. Provide career coaching and create pathways for your team's advancement. Shape and own the narrative for Twilio's Messaging and Email businesses-building positioning frameworks that connect product innovation to market trends, customer needs, and business outcomes. Your storytelling will influence sales conversations, analyst briefings, customer presentations, and executive communications. Partner deeply with R&D leadership to influence roadmap prioritization, align on positioning early in the product development cycle, and establish repeatable rituals for customer validation and market storytelling. Drive integrated go-to-market programs across self-service and enterprise segments, partnering with Corporate Communications (AR, PR, social), Campaigns, and GTM Enablement to amplify the messaging narrative, generate demand, and drive product adoption at scale. Drive meaningful product launches through Twilio's PDLC-ensuring releases are positioned strategically, supported with customer proof points, and integrated into broader go-to-market motions. Look across the business to identify where Messaging and Email intersect with broader platform capabilities and build compelling narratives that elevate how customers understand the full power of Twilio's communications infrastructure. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 8+ years of experience in product marketing or technical marketing, with a strong track record in communications infrastructure, messaging platforms, developer tools, SaaS platforms, or enterprise software 3+ years of experience managing teams. You've built high-performing teams and developed talent that has gone on to take larger roles. You are a strategic thinker and naturally look across teams, products, and functions to identify connections and opportunities others miss. You see the forest, not just the trees. You're an exceptional storyteller and narrative builder. You don't just describe features-you craft narratives that connect product capabilities to business outcomes, market shifts, and customer transformation. You can make the complex compelling. You have a proven ability to drive alignment and influence across R&D, AR, PR, Campaigns, Sales, and executive teams-even in ambiguous or high-stakes situations. You know how to enable and educate internal audiences to drive meaningful and actionable content. You can get things done. We want to talk about how you manage projects. You have a track record of meaningful impact. You've launched products, shaped positioning, or built programs that directly contributed to revenue growth, market perception, or competitive wins. Bachelor's degree or equivalent experience required. Desired: Experience with established, high-revenue product lines-you understand the unique challenges of maintaining growth and innovation in mature markets. Background in messaging, email, or communications infrastructure, or adjacent areas like CPaaS, marketing automation platforms, or developer-focused communications APIs. Familiarity with developer and enterprise audiences, including how to position technical products for both builders and buyers. Experience working in fast-growth technology companies where you've scaled teams, processes, or narratives alongside the business. Strong writing and presentation skills-you're a stickler for clear, precise language and know how to craft a story that lands with any audience. Demonstrated success in influencing product roadmaps and building trusted partnerships with R&D leaders. Understanding of Twilio's platform, products, and market position, or the ability to ramp quickly and bring fresh perspective. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $207,200 - $259,000. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $219,360 - $274,200. Based in the San Francisco Bay area, California: $243,680 - $304,600. This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until February 15, 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
    $243.7k-304.6k yearly Auto-Apply 1d ago
  • Software Engineer L3

    Twilio 4.5company rating

    Remote job

    Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio's next Software Engineer (L3) About the job This position is needed to expand the cross channel orchestration team in Twilio. The team is working on building the next generation low-code/no-code cross channel orchestration platform that empowers businesses to engage with millions of customers at scale with highly personalized, data-driven interactions. We are looking for an engineer that will help build this highly available platform, integrate with several Twilio products and external systems such as data lakes, AI agents and analytic tools to deliver seamless and intelligent customer experiences. You'll have the opportunity to design core components and influence org-wide architectural decisions, mentor engineers, and engage directly with multiple teams. Responsibilities In this role, you'll: Collaborate with other team members, including our Product team, to help influence, own, and improve our product offering Design, build, and maintain massively scalable, highly reliable and resilient Java services hosted in AWS cloud working in a fast growing and engineering focused company Design customer focused and scalable software in a distributed system Work with other engineering teams and with members of the product organization to distill internal and customer needs into requirements and tech specs Build features without having all the answers; adopt new technologies and strategies where applicable Cultivate a culture of ownership and growth by mentoring engineers and sharing technical expertise Prevent, troubleshoot, and investigate production incidents by developing automated remediation processes Participate in Agile ceremonies for software development and contribute to the testing of our code and the delivery of what we create to production Use AI coding assistants like Claude and Codex to streamline and automate your development process Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 5+ years experience in designing, building and operating high-scale, mission critical cloud based production systems Extensive experience with RESTful API design and development Bachelor's degree in Computer Science or related industry experience Familiarity with Java and applying best practice coding standards and writing high quality code Excellent written and verbal communication skills Experience with AWS, GCP or other public cloud providers Good understanding and hands on experience working with SQL and NoSQL databases Desired: Prior experience working with workflow engines or orchestration systems like Temporal, Airflow etc Experience building and deploying multi-regional systems Experience with container technology - Docker/Kubernetes Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. Location This role will be remote and based in the San Francisco Bay Area. Compensation The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $138,300- $173,000 Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $146200 - $183,600 Based in the San Francisco Bay area, California: $ 163,100- $203,900 This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role are intended to be accepted until 30/11/2025, but may change based on business needs What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
    $163.1k-203.9k yearly Auto-Apply 3d ago

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