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Client Services Director jobs at Andersen - 705 jobs

  • Senior Customer Success Manager

    Balance 3.2company rating

    New York, NY jobs

    As a Senior Customer Success Manager at Balance, you will be the strategic lead for our most valued and complex enterprise accounts. Your mission is to ensure clients aren't just satisfied-they're thriving. You'll take full ownership of the relationship, leading onboarding, driving adoption, and executing retention and expansion initiatives. This role blends the relationship-building strength of account management with the structure and rigor of project management. It's ideal for someone who is customer-obsessed, thrives in high-accountability, cross-functional environments, and is excited to own the customer journey-from kickoff through renewal. You should be comfortable in fintech (especially payments and credit) and energized by complexity, ownership, and delivering meaningful outcomes. OTE Range: 120,000- 150,000 Responsibilities Who You Are: You have 5+ years of experience in Customer Success, Account Management, or related roles, with a strong track record managing enterprise B2B accounts You have deep understanding of fintech, particularly in payments and/or credit, this is key to understanding our customers' needs You've led complex customer implementations or expansions, and can operate like a project manager, aligning internal and external teams toward shared outcomes You're highly organized and own your accounts like a business, you plan ahead, follow through, and are accountable for results You're data-literate and analytical, you use metrics to spot trends, communicate performance, and inform decisions You're proactive, flexible, and comfortable navigating fast-paced, early-stage environments You value collaboration but know how to work independently and juggle multiple initiatives with shifting priorities Preferred Background: Experience in customer-facing roles at fintech companies Background in credit, underwriting, or financial services-a strong plus! Track record of success in early-stage or high-growth companies Experience managing a book of business and renewals Strong presentation skills with the ability to conduct QBRs with executive stakeholders Requirements 5+ years of proven work experience in a customer success or a similar role Experience in working with enterprise clients Exceptional ability to communicate and foster positive business relationships, A proven record in growing accounts and initiating upsell and cross-selling opportunities Accountability and personal organization are essential // Strong project management skills // Detail-oriented mindset Excellent analytical skills Proficiency in providing technical support Background in Fintech (Payments and Credit), or SaaS companies Background in early-stage companies (culture of flexibility and agility) is an advantage Experience in managing and executing renewals - is a must! Please note: We are not able to provide relocation assistance or work visa sponsorship for this position. Candidates must be authorized to work in the United States at the time of application. This role requires the ability to work onsite in New York City at least 3 days a week.
    $75k-115k yearly est. 8d ago
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  • Client Service Manager

    Howden 4.0company rating

    Charlotte, NC jobs

    Why Join Howden US? At Howden, we're not just building a business- We're rewriting the rules of what a global insurance broker can be. And now, it's your turn to be part of something extraordinary. From three people and a dog to over 22,000 employees across 56 countries, we've grown into a $4bn revenue powerhouse with bold ambition: to become a $13bn business with 40,000 people by 2030. We're launching our US retail platform with the same entrepreneurial spirit that's driven our success worldwide- and we're looking for trailblazers to help shape the future. Why Howden? You'll Own It With 6,000 employee shareholders owning 34% of the company, our unique ownership model means you're not just joining a team-you're building a business you truly own. You'll Be Empowered We're a destination for talent where people are trusted to look after their clients and grow together. You'll have the freedom to lead, backed by global scale and local expertise. You'll Be Part of Something Bigger Our integrated platform spans broking, reinsurance, and MGA capabilities-giving you access to everything you need to deliver for clients and build something remarkable We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will. What is the role? The Client Service Manager is responsible for leading, developing, and overseeing the Client Service team to ensure exceptional delivery across the end-to-end client lifecycle-from onboarding to renewal to ongoing service. This role acts as a critical operational leader, ensuring that processes are efficient, documentation is accurate, service levels are met, and the team is equipped to support Account Executives and Account Representatives effectively. You will set the standard for service excellence by coaching team members, optimizing workflows, removing operational bottlenecks, and ensuring consistent, high-quality execution that enhances client satisfaction and retention. What will you be doing? Team Leadership & Development Manage, coach, and develop Client Service Representatives to ensure strong performance, engagement, and growth. Conduct regular quality checks on client deliverables; provide feedback and training where needed. Oversee workload distribution to balance capacity, manage deadlines, and ensure operational efficiency. Client Service Oversight Ensure timely and accurate execution of onboarding, renewals, certificates, endorsements, and documentation across the team. Serve as an escalation point for complex client or carrier issues, providing guidance and resolution support. Monitor compliance with internal controls, regulatory requirements, and documentation standards across accounts. Process Management Standardize and enhance processes for client service support across the client lifecycle. Partner with Practice Groups, Operations, and Accounting to streamline workflows and eliminate friction points. Use performance metrics and reporting to identify improvement opportunities and drive consistency across the team. Cross-Functional Collaboration Work closely with Account Executives and Account Representatives to understand client needs and align service priorities. Coordinate with carriers to support escalations, program changes, and complex servicing requirements. Collaborate with internal teams to ensure smooth execution across the client lifecycle. Key Skills & Competencies Leadership & Coaching: Ability to guide, develop, and motivate a service team while maintaining high performance standards. Operational Excellence: Skilled at building efficient processes, managing workflows, and ensuring quality control. Client Service Mindset: Strong commitment to delivering responsive, accurate, and value-added service. Communication: Clear and confident communicator across various stakeholders. Problem-Solving: Ability to troubleshoot issues proactively and navigate complex client or carrier situations. Technical Proficiency: Comfortable in insurance agency management systems (Epic, AMS360, etc.) and Microsoft Office tools. Qualifications Bachelor's degree in Business, Insurance, or a related field; or equivalent work experience 5+ years of experience in insurance client service or operations 2+ years in a people leader role & strong stakeholder management skills Strong understanding of insurance policy documentation, billing workflows, certificates of insurance, and renewal processes Strong organizational and communication skills with a client-service orientation. Demonstrated ability to manage teams, drive process consistency, and uphold high service standards Solution minded with Root Cause Analysis problem solving capabilities Experience with process transformation via automation and/or AI is a plus What do we offer in return? A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society's greatest challenges. And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work - and vice versa. That's why we do our best to support our people in every aspect of their lives. Diversity and Inclusion At Howden we value diversity - there is no one Howden ‘personality type'. Instead, we're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other, in the small everyday moments and the bigger challenges We are determined to make a positive difference, at work and beyond We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect - regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances. Our sustainability promise We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.
    $67k-100k yearly est. 1d ago
  • Director of Key Accounts

    Potomac 4.5company rating

    Bethesda, MD jobs

    Are you passionate about building strategic relationships and driving growth within the investment management industry? We are seeking a Director of Key Accounts to lead and expand relationships with our most important distribution partners that include Broker-Dealers, RIAs, Wirehouses, and national TAMPs and custom platforms. This is a high-impact, strategic role supporting our mutual funds, ETFs, and SMA offerings. WhatYou'll Do Own and grow relationships with major national accounts and distribution partners. Develop business plans, drive product placement, and expand platform opportunities. Negotiate selling agreements and work with research teams to secure model or recommended-list inclusion. Partner with internal and external wholesalers to increase activity and drive net flows. Deliver compelling product and market presentations to home-office analysts and advisor networks. Provide leadership with insights, reporting, and strategy recommendations based on data. Create a steady outreach cadence that includes in-person visits to key relationships to build pipeline and accelerate growth. Document all communication, follow-up support, and data within HubSpot to validate and share ROI for decision making on conferences and partnerships. Run all onboarding projects through Teamwork. Who You Are An excellent relationship manager with comfort engaging senior executives. Have an analytical mindset with strong financial acumen. A detail oriented strategic thinker who understands the big picture and never misses the small stuff. Required Qualifications 5-10 years of experience in Key Accounts. Strong understanding of mutual funds, ETFs, SMAs, and intermediary distribution. Series 7, SIE, 63, & 65 or 66 required. Ability to travel as needed (40-60%) for both conference attendance and direct face-to-face business building with firms and platforms. Preferred Qualifications Experience managing relationships with Broker-Dealers, RIAs, and TAMPs at a national level. Strong negotiation skills and experience with selling agreements. Proficiency in CRM tools (HubSpot) and project management platforms (Teamwork). Ability to analyze data and provide actionable insights for growth strategies. Objectives Expand and deepen relationships with key distribution partners to drive net flows and revenue growth. Secure product placement and model inclusion across major platforms. Develop and execute strategic business plans for national accounts. Maintain accurate documentation and ROI tracking for conferences and partnerships. Ensure compliance with all regulatory requirements while driving business development initiatives. Potomac is not your typical asset manager. We cut through the industry BS with brutal transparency and an obsession with execution. Ifyou'relooking for a slow pace and low volume, thisisn'tfor you. If you want to drive, build, and scale, this is your shot. 401(k) & other retirement benefits Health savings account option Paid time off Disability insurance Parental leave The pay range for this role is: 120,000 - 140,000 USD per year (Potomac HQ) #J-18808-Ljbffr
    $89k-129k yearly est. 2d ago
  • Director of Key Accounts & Strategic Growth

    Potomac 4.5company rating

    Bethesda, MD jobs

    A leading asset management firm in Maryland is seeking a Director of Key Accounts. This high-impact role involves managing key relationships with major distribution partners, driving growth in net flows, and executing strategic business plans. Ideal candidates have extensive experience in key accounts, strong negotiation skills, and a deep understanding of mutual funds and ETFs. Excellent relationship management and an analytical mindset are essential. The role offers a competitive salary plus benefits including retirement plans and health savings options. #J-18808-Ljbffr
    $125k-184k yearly est. 2d ago
  • Atlantic Regional Director of Sales - Wise Foods

    Wise Foods, Inc. 4.2company rating

    Miami, FL jobs

    Atlantic Regional Director of Sales - Wise Foods Location: This role is based in the Southeast region, with a preference for candidates located in Miami, FL. Wise Foods is seeking a Southeast Regional Director of Sales to lead regional sales execution and distribution performance across the Southeast as part of the company's redesigned commercial organization. This role is newly structured to support Wise's focus on scalable growth, disciplined execution, and stronger alignment between sales and operations. The Southeast Regional Director of Sales is accountable for regional performance across customers, distributors, and branches, ensuring alignment with national commercial strategies while addressing unique regional market dynamics. Responsibilities Regional Execution and Performance Execute regional sales strategies aligned with company-wide objectives. Drive revenue growth, distribution effectiveness, and execution consistency across the Southeast. Monitor performance metrics and implement improvement plans as needed. Distributor and Partner Management Lead distributor and branch execution across the region. Ensure compliance with service, coverage, and performance standards. Partner with internal teams to address execution challenges and opportunities. Customer Support and Market Presence Support regional customer initiatives in coordination with national account leadership. Participate in customer reviews and regional business planning. Monitor competitive and market trends to inform regional execution. Operational and Cross-Functional Coordination Work closely with Operations and Supply Chain to align inventory, logistics, and routing with customer needs. Support execution of marketing programs and promotional initiatives at the regional level. Leadership and Development Lead and develop regional sales and operational talent. Foster accountability, engagement, and performance-driven culture. Education & Experience Requirements Bachelor's degree required, MBA preferred. 8+ years of experience in sales, distribution, or commercial leadership roles. Experience managing distributor networks and regional execution. Strong leadership, communication, and problem-solving skills. Physical Demands & Work Environment Regular travel within the Atlantic region required. Combination of office, field, and manufacturing environment exposure. About Wise Wise Foods Inc. is a leading producer of salty snacks with a long heritage. Founded in 1921, Wise is a brand of tradition and authenticity that consumers have come to know and trust over the last 100 years. Since our inception, our iconic brand has symbolized great tasting snacks for many generations of consumers including potato chips; cheese flavored baked and fried corn snacks, tortilla chips, pretzels, popcorn, corn chips, onion rings and other assorted snacks. We market our products under some of the most recognizable brand names in the salty snack industry, including Wise, Cheez Doodles, New York Deli, Bravos and Deep River. We also produce private label products for a number of retailers. Products are distributed using a direct-store-door delivery and merchandising system and sold in major grocery retailers, neighborhood markets and urban bodegas, as well as established retailers in the mass, convenience store, drug, food service and club channels. Wise Foods is fully owned by Arca Continental, the second largest Coca-Cola bottler in Latin America and one of the largest in the world. We invite you to explore growing your career with Wise! To search for other job opportunities, go to ************************** #J-18808-Ljbffr
    $109k-170k yearly est. 3d ago
  • Director, Sales Commissions

    Samsara 4.7company rating

    Seattle, WA jobs

    Improve the safety, efficiency, and sustainability of the operations that power the global economy. Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at scale. Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term. About the role: This is a senior opportunity for a highly motivated, enthusiastic, and hands‑on leader dedicated to developing and leading a scalable Sales Compensation function. Your primary focus will be on driving day‑to‑day operations and continuous process improvement to ensure flawless execution. You will be instrumental in developing robust sales compensation processes and plans that align directly with company objectives. As a key partner to Sales Leadership, you will govern compensation policies and actively participate in the annual Sales Planning cycle to ensure compensation design effectively drives sales behavior. Success requires developing strong cross‑functional relationships with Sales Operations, HR, Legal, and Payroll, along with playing a central role in system optimization and implementing proper internal controls for sustained, scalable growth. This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C. In this role, you will: Manage the Global Sales Compensation team for calculation and administration of sales commissions, ensuring timely and accurate payouts to all teams on variable compensation plans. Maintain an in-depth understanding of all commission plans and be able to effectively communicate rationale, strategy and calculations. Collaborate on annual Sales Incentive Compensation planning and design process and policies with Sales Operations. Leverage industry best practices to inform the design process. Work with the IT team to continuously enhance systems design and optimize automation. Partner with Finance, Sales, HR and business leaders to ensure sales plans include line‑of‑sight business metrics and drive intended focus and behaviors to achieve financial objectives. Build for the long term by continuously identifying and improving Sales Compensation processes, systems and policies, while maintaining internal controls. Provide insights on sales compensation performance and go forward strategy implications to senior leadership. Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. Hire, develop and lead an inclusive, engaged, and high performing team. Minimum requirements for the role: 10-15 years progressive experience in sales compensation. Strong verbal and written communication skills. Have a growth mindset with the ability to work independently in a fast paced environment and handle multiple tasks and projects simultaneously. Obsesses over customers by providing excellent customer service. Xactly compensation system experience strongly preferred. Samsara's Compensation Philosophy: Samsara's compensation program is designed to deliver Total Direct Compensation (based on role, level, and geography) that is at or above market. We do this through our base salary + bonus/variable + restricted stock unit awards (RSUs) for eligible roles. For eligible roles, a new hire RSU award may be awarded at the time of hire, and additional RSU refresh grants may be awarded annually. We pay for performance, and top performers in eligible roles may receive above‑market equity refresh awards which allow employees to achieve higher market. The range of annual base salary for full‑time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job‑related knowledge, skills, and experience. $130,480 - $186,400 USD At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Full time employees receive a competitive total compensation package along with employee‑led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email ********************************** or click here if you require any reasonable accommodations throughout the recruiting process. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in‑person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on‑site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com' or ‘@us‑greenhouse‑mail.io'. For more information regarding fraudulent employment offers, please visit our blog post here. Samsara's Mission Improve the safety, efficiency, and sustainability of the operations that power the global economy. #J-18808-Ljbffr
    $130.5k-186.4k yearly 3d ago
  • Director, Department of Defense Sales

    Noble Supply & Logistics, LLC 4.1company rating

    Boston, MA jobs

    The Director, Department of Defense (DoD) Sales is responsible for leading, scaling, and executing Noble's DoD sales strategy across assigned regions, accounts, and mission areas. This role owns revenue performance, pipeline health, customer relationships, and team execution within the DoD portfolio and serves as a senior-facing representative of the company to military, federal, and defense stakeholders. This position operates as both a strategic leader and player-coach, responsible for guiding sales representatives, shaping go-to-market strategy, influencing contract and bid development, and ensuring disciplined execution across the full sales lifecycle. The Director partners closely with executive leadership, vendors, inside sales, contracts, and operations to deliver mission-focused solutions while maintaining compliance with federal procurement requirements. ESSENTIAL FUNCTIONS Leadership & Strategy Own and deliver assigned DoD revenue, margin, and growth targets, aligned to annual and quarterly business objectives. Develop and execute regional and/or account-based sales strategies in coordination with executive leadership. Lead, coach, and develop DoD sales representatives to improve performance, discipline, and consistency. Establish clear expectations for pipeline management, forecasting accuracy, and customer engagement cadence. Customer & Market Engagement Serve as a senior point of contact for key DoD, military, federal agency, and defense customer relationships. Drive executive-level customer engagement, including base visits, senior briefings, and mission-critical discussions. Identify, qualify, and advance complex sales opportunities, including new programs, contracts, and emerging requirements. Represent Noble at industry events, symposiums, trade shows, and vendor engagements. Sales Execution & Pipeline Management Oversee and review sales pipelines, forecasts, quotes, and orders to ensure accuracy and timely execution. Partner with Contracts, Inside Sales, and Operations to support bid development, pricing strategy, and delivery execution. Actively develop and communicate competitive intelligence, customer insights, and market trends to leadership. Ensure disciplined use of CRM and ERP systems for opportunity tracking, reporting, and compliance. Cross-Functional Collaboration Collaborate with vendors, suppliers, and partners to align solutions with customer mission needs. Influence product development, sourcing strategies, and service offerings based on customer feedback and market demand. Support the implementation of an effective inside/outside sales model across assigned teams and territories. ADDITIONAL RESPONSIBILITIES Maintain a professional presence and executive-level demeanor with customers and partners. Ensure team compliance with company policies, federal contracting standards, and ethical sales practices. Prepare and present reports, forecasts, and updates to senior leadership as required. Maintain an accurate calendar reflecting customer engagements, travel, and pipeline activities. POSITION QUALIFICATIONS To perform this role successfully, the individual must demonstrate the following: Proven success in DoD, federal, or government sales leadership roles. Strong understanding of federal contracting, procurement processes, and defense customers. Demonstrated ability to lead teams, influence outcomes, and execute under pressure. Strong negotiation, communication, and relationship-building skills. High level of personal accountability, judgment, and integrity. Ability to obtain and maintain a security clearance, if required. Valid driver's license and ability to travel extensively. EDUCATION & EXPERIENCE Bachelor's degree strongly preferred. 7-10+ years of progressive sales experience, including DoD or federal sales. Prior experience leading sales teams or complex accounts strongly preferred. Equivalent industry experience may be considered in lieu of formal education. COMPUTER SKILLS Microsoft Office Suite. Google Workspac.e Salesforce (or comparable CRM). NetSuite or ERP familiarity strongly preferred. Proficient internet and market research skills. PHYSICAL DEMANDS The physical demands described here are representative of those required to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Typical office environment Frequent travel and customer site visits. WORK ENVIRONMENT Combination of home office, customer locations, military installations, and corporate environments. Required to operate professionally in diverse and sometimes mission-critical settings. EQUAL OPPORTUNITY STATEMENT Noble provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other protected category in accordance with applicable law. #J-18808-Ljbffr
    $89k-142k yearly est. 1d ago
  • Director, DoD Sales: Strategy, Growth & Leadership

    Noble Supply & Logistics, LLC 4.1company rating

    Boston, MA jobs

    A leading supply and logistics company based in Boston is seeking a Director of Department of Defense Sales. This role involves leading and executing the DoD sales strategy while managing customer relationships. Candidates must have extensive experience in federal contracting, strong leadership abilities, and a proven sales record. A Bachelor's degree is preferred, along with 7-10 years of sales experience. The position requires a professional demeanor and the ability to travel frequently. #J-18808-Ljbffr
    $89k-142k yearly est. 5d ago
  • Director of U.S. Sales

    Luxury Brand Partners 4.3company rating

    Culver City, CA jobs

    DIRECTOR OF U.S. SALES (Hybrid) Salary Range: $140,000.00 To $160,000.00 Annually We are seeking a dynamic and results-driven Director of U.S. Sales to join our ONE/SIZE Beauty team. In this role, you will lead and strategically manage our U.S. specialty retail business, overseeing key accounts - including Sephora U.S. and Sephora @ Kohl's - to deliver on company revenue goals and drive continued brand growth across retail channels. As a member of the Global Sales team, you will collaborate cross-functionally with internal partners in Marketing, Operations, Finance, and Product Development, as well as external retail and vendor partners. This role reports directly to the SVP of Global Sales. This position requires a highly motivated and analytical sales leader with a strong understanding of the prestige beauty landscape, retail operations, and 360 business management. HYBRID: This role is classified as exempt from the Fair Labor Standard Act's overtime requirement and is open to candidates based in Los Angeles, CA. While the position is primarily remote, it follows a hybrid schedule requiring occasional in-person work at Culver City, CA 90230. The role requires working in PST hours, so candidates located on the West Coast are preferred. A reliable internet connection and a dedicated workspace free from significant distractions are essential for remote work. What You'll Do: Essential Job Functions Lead and manage 360 account planning and execution for Sephora U.S. and Sephora @ Kohl's, ensuring all activations are delivered with excellence and aligned with brand strategy. Partner with the SVP of Global Sales to build, strengthen, and expand relationships with key retail partners, ensuring alignment on business goals, growth opportunities, and marketing priorities. Oversee retail sales reporting and analysis - including SKU-level performance, category insights, and trend forecasting - to inform business strategy and drive data-based decision‑making. Manage account assortments, inventory, and markdown planning, identifying opportunities for increased efficiency and improved sell‑through performance. Lead sell‑in planning, forecasting, and reforecasting processes based on sales trends, marketing activations, and market variables. Partner closely with the Director of Global Sales to align retail and sales strategies within the United States with strategies and activations in International retail channels. Collaborate closely with cross‑functional teams to ensure seamless execution of launches, promotional programs, and ongoing business needs. Oversee Visual Merchandising strategy across U.S. accounts, including fixture updates, budget management, and execution excellence. Maintain strong communication between field, retail, and internal teams to ensure brand consistency and operational alignment. Other duties may be assigned. Non‑Essential Job Functions Assist with special projects or initiatives as needed to support departmental goals. Provide backup coverage for team members during absences or peak workload periods. Perform additional administrative or reporting tasks as required. Support cross‑departmental efforts and collaborative initiatives when needed. What You'll Bring: To excel in this role, you must meet the following qualifications. Reasonable accommodations can be made to support individuals with disabilities in performing essential functions. 6-9 years of progressive experience in retail sales, planning, or account management, ideally within the beauty, fashion, or lifestyle industry. Bachelor's degree in Business, Marketing, or a related field. Proven success driving revenue growth, negotiating with retail partners, and developing 360 account strategies. Strong analytical and reporting skills with the ability to interpret complex sales data and translate insights into actionable strategies. High proficiency in Microsoft Office Suite (Excel, PowerPoint) and experience with retail analytics platforms or dashboards. Entrepreneurial and self‑starter mindset; thrives in a fast‑paced, start‑up environment. Strong communication, presentation, and cross‑functional collaboration skills. Excellent problem‑solving ability, attention to detail, and critical thinking skills. Demonstrated leadership and ownership of projects from strategy through execution. The Assistant Sales Manager will report into this position. Physical Requirements This role requires the following physical capabilities: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 20 pounds at times. Must be able to focus on detailed work for extended periods, which may lead to eye strain or fatigue. Must be able to perform tasks that require fine motor skills, including typing and using a mouse. Must be able to carry and transport promotional or sales materials. Must be able to work in a fast‑paced, often time‑sensitive environment. Why You'll Love Us: At Luxury Brand Partners, we are more than just a team - we are a vibrant community of creative thinkers and beauty enthusiasts dedicated to shaping the future of luxury in the beauty industry. As the parent company for renowned brands like IGK, R+Co, and ONE/SIZE Beauty, we pride ourselves on fostering innovation, authenticity, and excellence. Together, we collaborate to deliver exceptional products and experiences that empower our customers and elevate the standards of luxury beauty. Here's what you can look forward to: Health and Wellness Benefits Comprehensive health, dental, and vision insurance along with additional ancillary benefits Flexible spending and health savings accounts (FSA/HSA) Employer paid life insurance coverage with optional supplemental life insurance available Employer paid long‑term and short‑term disability Access to Employee Assistance Program (EAP) Work‑Life Balance Starting with 10 vacation days, 4 fixed personal days and 5 sick days (unless state law requires otherwise, in which case we will comply with state law) Twelve paid holidays Paid parental leave Summer Fridays between Memorial Day & Labor Day Compensation commensurate with industry standards and your qualifications 401(k) with company match Monthly technology allowance Eligible for annual discretionary bonus Quarterly sample boxes featuring our brands products Employee referral program with rewards If you're ready to make an impact and grow with us, we'd love to hear from you! Luxury Brand Partners is proud to be an Equal Opportunity Employer. All applicants will be considered for employment without attention to race (including characteristics associated with race, such as hairstyle), color, gender, age, religion, national origin, physical or mental disability, pregnancy (including childbirth, lactation and related medical conditions), reproductive health decision‑making, sexual orientation, ancestry, marital status, veteran status, uniform service member status, genetic information (including characteristics and testing), or other status protected by federal, state or local law. The salary range provided for this position is intended to be a general guideline. Actual compensation may vary depending on factors such as your qualifications, experience, and geographic location. We do not accept unsolicited assistance from headhunters or recruitment firms. Any resumes or profiles submitted without a valid, signed agreement approved by Luxury Brand Partners, will become the property of our company, and no fee will be paid if the candidate is hired based on an unsolicited referral. The role will generally accept applications for at least seven calendar days from the posting date or as long as the job remains posted. #J-18808-Ljbffr
    $140k-160k yearly 4d ago
  • Director of Government Sales

    The Monson Group 4.1company rating

    Chicago, IL jobs

    Our client is looking for a highly experienced Director of Government Sales with 3PL experience to build this division from the ground up. This is a senior-level role responsible for developing strategy, securing government compliance, building key relationships, and driving revenue across federal agencies, all U.S. military branches, and private contractors that move freight for the Government. What You'll Do Build and lead Government Sales division from zero to scale. Develop the strategy, processes, compliance requirements, and infrastructure needed for federal and military logistics. Sell transportation and 3PL services to: Federal agencies All U.S. military branches Private companies and prime contractors who move freight for the Government/DoD Manage RFIs, RFQs, RFPs, proposals, pricing, bids, and contract negotiations. Build relationships across DoD, FEMA, DHS, VA, GSA, USPS, and major government contractors. Work cross-functionally with operations, finance, and leadership to ensure compliant execution. Hire and grow a Government Sales team as the division expands. What We're Looking For 7-10+ years of Government, DoD, Military, or federal contractor sales experience (3PL or transportation preferred). Proven success selling to Government, Military, and private DoD contractors. Strong knowledge of federal procurement, FAR/DFARS, and government freight programs. Experience with SAM.gov, PIEE, GSA eBuy, Unison Marketplace, and other bidding platforms. #J-18808-Ljbffr
    $79k-125k yearly est. 5d ago
  • Corporate Sanitation Director

    Butterball 4.4company rating

    Garner, NC jobs

    Guides the strategic direction and oversight of sanitation operations across all facilities, ensuring the development and implementation of policies and standards that maintain the highest levels of product safety, quality, and regulatory compliance. Partners with key leaders across the organization to align sanitation and business goals, create continuous improvement, and optimize resource utilization. Provides leadership to the sanitation team, setting clear expectations, fostering a culture of safety and accountability, and driving operational excellence in sanitation and food safety practices. At Butterball, we exist to help people pass love on. As the most recognized name in turkey, the brand represents more than 60 years of cherished memories, providing quality, great tasting products that make meals something to celebrate every day. We proudly believe that life at Butterball means having a team who supports you, having the opportunity to grow personally and professionally, and making an impact on the health of others daily. Whether you choose to work at one of our five (5) manufacturing facilities in NC, AR, MO, farms in AR, NC, and KS, corporate office in NC, IL, or in the field, we believe we have an opportunity for everyone to succeed. At Butterball, we believe in fostering a culture where every team member is valued, has the opportunity to grow professionally and contribute to our success. Join us in our Purpose and apply for an opportunity today! Key Responsibilities Provides guidance and strategic direction and oversight through a team of managers. Accountable for all HR activities, including hiring, terminations, performance management, goal setting, and team member development to ensure alignment with company goals. Oversees the development of systems, policies, and procedures to support functional success. Guides and collaborates with facility managers in the oversight of sanitation budgets and acquisitions, ensuring effective allocation of resources to achieve operational goals and maximize efficiency. Designs and implements enterprise-wide sanitation strategy using site and product risk assessments to ensure alignment with business priorities and compliance with food safety standards. Develops and maintains standardized sanitation systems, policies, and procedures for operations across all facilities, ensuring integration of best practices and alignment with industry standards. Responsible for resource allocation and system efficiency. Ensures continuous improvements and achievement of organizational goals by refining sanitation programs, systems, and processes through cross-functional collaboration. Oversees the enterprise-wide sanitation chemical program, ensuring the effective selection, application, and management of cleaning and disinfecting chemicals across all facilities. Guides the establishment and oversight of key sanitation metrics (e.g., chemical usage, water usage, MSS completion percentage, Periodic Equipment Cleaning (PEC), Periodic Infrastructure Cleaning (PIC), sanitation effectiveness, etc.) across all facilities. Identifies trends and emerging issues, implements strategic initiatives to address them, and ensures continuous operational improvement and alignment with organizational goals. Monitors and reviews sanitation and food protection programs by tracking progress, assessing performance gaps, and developing corrective action plans to enhance compliance and reduce risk across all plant locations. Enhances operational efficiency by optimizing sanitation cycle times and resource allocation, validating cleaning requests, and chemical cost controls ensuring alignment with corporate sustainability goals. Oversees the documentation of sanitation processes and systems. Guides the integration of new equipment and facilities to ensure consistency with company standards. Conducts comprehensive assessments and audits of sanitation systems, processes, and manual cleaning practices to ensure compliance with corporate standards and identify opportunities for continuous improvement. Oversees the ongoing evaluation and optimization of Sanitation Preventive Controls within Food Safety Plans, ensuring ongoing compliance with regulatory requirements and company standards. Partners with Safety and Compliance teams to develop and implement sanitation programs that protect team members and ensure full compliance with regulatory entities, including OSHA and other relevant agencies. Minimum Qualifications (Educations & Experience) High school diploma, GED, or equivalent 12+ years of relevant experience or the knowledge, skills, and abilities to succeed in the role 5+ years of leadership experience or the knowledge, skills, and abilities to succeed in the role Knowledge, Skills, and Abilities Essential Knowledge, Skills, and Abilities In-depth knowledge of FDA, USDA, HACCP, OSHA requirements and experience with applying food safety and sanitation standards in food processing environments Expert understanding of sanitation design, procedures, operational efficiencies, and safety in food processing, with particular emphasis on wet/dry cleaned environments Extensive knowledge of food safety protocols, employee safety practices, food manufacturing processes, and regulatory compliance Proficient in advanced statistical and analytical tools with the ability to interpret data and utilized data-informed strategies in processes and operational improvements Comprehensive knowledge of microbiological organisms and their impact in sanitation practices and process design, and facility design Accomplished leadership skills with the ability to coach, support, and motivate large cross-functional teams of people leaders to achieve performance and operational success Exceptional interpersonal and communication skills with the proven ability to effectively influence and impact results at all levels Highly skilled at cultivating and maintaining strong relationship to support organizational growth and employee engagement Expertise in utilizing Microsoft Office Suite (Excel, PowerPoint, Word) and advanced food safety systems to optimize sanitation processes, data management, and reporting Proven ability to create innovation through strategic thinking, overseeing cross-functional teams, and implementing initiatives that improve efficiency and align with organizational goals Extensive experience management sanitation operations across multiple facilities, ensuring consistency, efficiency, and compliance with safety and quality standards Preferred Knowledge, Skills, and Abilities Bachelor's degree in related field Physical Demands While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, keyboard, and occasionally lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus. Working Conditions Work will be performed in a variety of conditions including remote work, a climate-controlled office environment(s), and in a manufacturing plant environment with varying conditions, such as cold areas, wet areas, warm areas, chemicals, and other site conditions. This position requires the individual to wear and work in personal protective equipment while in the manufacturing environment. For remote work, the employee must have a dedicated workspace to safely setup and use assigned IT equipment, preferably free from distractions. The employee is responsible for ensuring adequate internet service is available when working remotely (the recommended minimum speed is 20mb download and 5mb upload). The noise level of the office environment is usually moderate; the noise level in the manufacturing environment may exceed 85 DBA and require hearing protection. Travel may be required up to 70% of the time. Disclaimer We embrace equal opportunity employment. Butterball is committed to the fair and impartial treatment of all employees and applicants for employment without regard to gender, age, race, religion, color, national origin, physical or mental disability, military/veteran status, sexual orientation, gender identity and expression, genetic information, marital status, parental status, pregnancy, or any other status protected by law. This position is deemed Safety Sensitive for purposes of Butterball's Drug/Alcohol Screening & Testing Policy. Details will be provided to individuals who receive a conditional job offer, or upon request. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of what is required of personnel so classified. Furthermore, they do not imply or establish a contract for employment and are subject to change at the discretion of the employer.
    $109k-169k yearly est. 3d ago
  • Sales Director

    Loop Global Inc. 3.9company rating

    El Segundo, CA jobs

    Loop is supercharging the transition to electric mobility - literally. As a Fifth Wall portfolio company, we're backed by top-tier investors who believe in our mission to break down the barriers to EV charging for multi-tenant property owners, operators, and the drivers who rely on them. We simplify and accelerate the development of user-friendly public and private EV charging networks, making it easier than ever to plug into a cleaner, more sustainable future. At Loop, we champion positivity, authenticity, and solution-oriented thinking and we're looking for high-energy go-getters to join our team. Ready to make a serious impact and write your own success story? As an RSD, you'll be the face of Loop in your territory, hunting for new opportunities and forging powerhouse partnerships. Your hustle will open doors, strengthen relationships, and grow our network, all while you flex your sales prowess to hit and exceed targets. In short: this is your chance to take a skyrocketing industry by storm and cash in on the rewards that come with serious results. Key Responsibilities Develop bold, strategic go-to-market plans that put Loop front and center with top-tier distribution and installation partners. Scout and secure fresh partner leads no stone goes unturned, while tracking every step in Salesforce. Build and nurture influential relationships with industry power players, prospective customers, and trade associations to secure win‑win outcomes. Collaborate closely with Loop's partners and distributors to seal deals with end‑users, staying plugged into every critical sales conversation. Master the art of negotiation, training, and ongoing support for our partners so they can hit their own highs. Get out there: represent Loop at game‑changing industry events, seminars, and networking hotspots to spark new opportunities. Keep your finger on the pulse: stay ahead of market trends, competitive moves, and industry intel that sharpen our edge. Coach, mentor, and inspire partners and distributors, turning them into star performers. Keep leadership in the loop with timely, accurate sales reporting that spotlights wins and flags challenges early. Required Skills A fearless, entrepreneurial spirit that thrives on winning new business. Proven track record in sales and business development, with the results to back it up. Strategic thinking paired with relentless execution-because big ideas matter only if you deliver. Stellar negotiation skills that turn “maybe” into “yes” and “later” into “right now.” Magnetic communication and presentation skills that captivate everyone from C-suites to field crews. Creative, adaptive problem-solving that transforms obstacles into opportunities. A knack for mentoring and motivating others to push beyond their comfort zones. Impeccable organization, planning, and follow-through. A true team player who can work the room and rally the troops. Who You Are You're a born closer. You see technology not just as a product, but as a gateway to solving real world problems. You're pumped about helping early adopters and industry leaders embrace the next wave of mobility. You dive into new tools and technologies headfirst and want to fully understand what you're selling because you know that's how you win trust and lock in deals. You own your pipeline from the first handshake to the final signature. Curious, driven, and empathetic, you're also ready to roll up your sleeves and help others shine. If you're ready to bring the heat, close deals, and set your territory on fire, Loop wants you. Let's electrify the future together. #J-18808-Ljbffr
    $81k-123k yearly est. 2d ago
  • Director, Client Development - Food & Beverage Manufacturing (Design-Build/EPC)

    Barry-Wehmiller 4.5company rating

    Irvine, CA jobs

    About Us: BW Design Group is a fully integrated architecture, engineering, construction, system integration, and consulting firm committed to helping our clients realize their most critical goals from Strategy to Commercialization. As the only firm born from a manufacturing technology company to become an independent and fully integrated firm, we combine deep domain expertise in the manufacturing environment with an approach that is built to serve the dynamic needs of our clients. Rooted in our distinct culture of Truly Human Leadership, we cultivate the leaders who will define tomorrow and partner with our clients in the food & beverage, life sciences, industrial, and advanced technology industries to build the future of manufacturing and technology. Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world. Job Description: Who You'll Work With You will join one of our 45 offices in the US, be part of a committed team of over 1500 professionals, and work in teams and directly with our clients doing work that is shaping the world around us. You will be welcomed into a rapidly growing business and team and empowered to make an impact. You will be valued, cared for, and challenged on your path to becoming a world-class professional consultant and surrounded by leaders who are committed to creating an environment that enables you to realize your own success and fulfillment. When you join BW Design Group as a Director, you are joining a team that will challenge you and position you for growth. In this role, you will work with a team of industry experts to help the world's leading companies solve their most difficult problems. You will join our Architecture + Engineering + Construction (AEC) Business and partner with seasoned leaders, technical specialists, and subject matter experts to deliver the highest quality solutions to our clients with consistency and accuracy. Role Overview We are seeking a Director, Client Development (Food & Beverage Manufacturing - Design Build/EPC) to build, secure, and execute large-scale capital programs ($100M+), with direct accountability for bookings, commercial strategy, and delivery outcomes. This client-facing growth leadership role blends strategic client alignment with deep technical expertise to expand multi-project initiatives across processing, packaging, utilities, and facility modernization-including hygienic design, cold chain, and regulated food manufacturing environments-in both brownfield and greenfield settings. Operating outside traditional utilization expectations (e.g., billable hours), the role is measured by bookings, margin-aware account growth, delivery performance, and long-term client value-empowering you to focus on high-impact client strategy, pursuit leadership, and capital alignment in an entrepreneurial environment. Dedicated preconstruction, engineering, and construction teams support the role, ensuring technical depth and delivery leadership partnership complement your accountability in client development. Success in this role is defined by secured bookings, profitable delivery of multi-project capital programs, and sustained executive-level client relationships. What You'll Do * Own bookings targets, pricing strategy, and commercial positioning, developing opportunities into secured design-build (DB) and engineer-procure-construct (EPC) initiatives supporting food and beverage processing, packaging, utilities, and distribution facilities-leveraging your technical insights to achieve outcomes. * Engage client executive stakeholders across Engineering, Operations, Supply Chain, Quality, Finance, and Environmental, Health, and Safety (EHS) to align capital investment with growth, reliability, Food Safety Modernization Act (FSMA)/Hazard Analysis and Critical Control Points (HACCP) compliance, and speed-to-market objectives. * Lead pursuit strategy and executive presentations; negotiate commercial terms, delivery approach, pricing, and risk allocation with direct accountability for contractual outcomes, drawing on technical expertise to build client trust. * Lead internal subject matter experts (SMEs) across process, architecture/engineering (A/E), preconstruction, construction, and controls to deliver integrated DB/EPC solutions. * Participate in go/no-go reviews, pipeline governance, forecasting, and customer relationship management (CRM) discipline to support predictable growth and backlog health. * Serve as executive sponsor through execution and closeout, remaining accountable for client satisfaction, commercial performance, and long-term account profitability. What You'll Bring * 15+ years leading and delivering capital programs for manufacturing clients in a design-build, EPC, or integrated A/E/C environment-particularly within food, beverage, CPG, or other regulated production environments-with personal responsibility for securing work, pricing, and delivery execution. * Deep understanding of food manufacturing operations, including people and material flows, hygienic zoning, adjacency planning, reliability constraints, and operational readiness across processing and utility systems, applied to inform client alignments and de-risking strategies. * Experience leading large, multidisciplinary delivery teams with authority over scope, cost, schedule, and margin. * This role requires ownership of commercial outcomes and delivery risk within a DB/EPC model, using technical expertise to secure and execute high-value contracts. * Use industry experience and technical knowledge in delivery strategy development and cost/schedule de-risking, including preconstruction, constructability, phasing, shutdown/tie-in planning, and risk management-all to support client pursuits and margin-aware growth. * Food & Beverage manufacturing experience strongly preferred; Consumer Packaged Goods (CPG) or life sciences/pharma experience transferable where candidates have delivered regulated, capital-intensive manufacturing facilities. * Experience working in quality-driven and regulated environments; Good Manufacturing Practice (GMP)/current GMP (cGMP) and HACCP exposure a plus. * Executive-level communication skills with the ability to influence and align technical and non-technical stakeholders. * Willingness to travel for client engagement, site walkdowns, and industry events. * BS or MS in Engineering, Architecture, Construction Management, or related field. * Professional Engineer (PE) preferred but not required; Master of Business Administration (MBA) and/or Project Management Professional (PMP) a plus. Our culture and commitment to our people is what sets us apart. We foster an environment of mutual respect, integrity, and unconditional interest in the individual and collective success of our professionals. Our model and entrepreneurial mindset offer a rewarding, challenging, and highly flexible path. As a Director, you will build a meaningful and fulfilling career with the support of professional development resources and mentorships including our First Year Experience program, Individual Development Plans, and Career Path resources and tools. You will be surrounded by exceptional talent who will support your development as both a world-class engineer and a highly effective leader. Feel like you're on the path to becoming a Director but you're not quite there yet? We'd love to connect with you to see if we can take you from where you are today and grow you into a BW Design Group Consultant. The approximate pay range for this position is $175,000-$225,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position. #LI-BH1 At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work-therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process. Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify. Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments. Company: Design Group
    $175k-225k yearly Auto-Apply 13d ago
  • Director, Client Development - Food & Beverage Manufacturing (Design-Build/EPC)

    Barry-Wehmiller 4.5company rating

    Sacramento, CA jobs

    About Us: BW Design Group is a fully integrated architecture, engineering, construction, system integration, and consulting firm committed to helping our clients realize their most critical goals from Strategy to Commercialization. As the only firm born from a manufacturing technology company to become an independent and fully integrated firm, we combine deep domain expertise in the manufacturing environment with an approach that is built to serve the dynamic needs of our clients. Rooted in our distinct culture of Truly Human Leadership, we cultivate the leaders who will define tomorrow and partner with our clients in the food & beverage, life sciences, industrial, and advanced technology industries to build the future of manufacturing and technology. Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world. Job Description: Who You'll Work With You will join one of our 45 offices in the US, be part of a committed team of over 1500 professionals, and work in teams and directly with our clients doing work that is shaping the world around us. You will be welcomed into a rapidly growing business and team and empowered to make an impact. You will be valued, cared for, and challenged on your path to becoming a world-class professional consultant and surrounded by leaders who are committed to creating an environment that enables you to realize your own success and fulfillment. When you join BW Design Group as a Director, you are joining a team that will challenge you and position you for growth. In this role, you will work with a team of industry experts to help the world's leading companies solve their most difficult problems. You will join our Architecture + Engineering + Construction (AEC) Business and partner with seasoned leaders, technical specialists, and subject matter experts to deliver the highest quality solutions to our clients with consistency and accuracy. Role Overview We are seeking a Director, Client Development (Food & Beverage Manufacturing - Design Build/EPC) to build, secure, and execute large-scale capital programs ($100M+), with direct accountability for bookings, commercial strategy, and delivery outcomes. This client-facing growth leadership role blends strategic client alignment with deep technical expertise to expand multi-project initiatives across processing, packaging, utilities, and facility modernization-including hygienic design, cold chain, and regulated food manufacturing environments-in both brownfield and greenfield settings. Operating outside traditional utilization expectations (e.g., billable hours), the role is measured by bookings, margin-aware account growth, delivery performance, and long-term client value-empowering you to focus on high-impact client strategy, pursuit leadership, and capital alignment in an entrepreneurial environment. Dedicated preconstruction, engineering, and construction teams support the role, ensuring technical depth and delivery leadership partnership complement your accountability in client development. Success in this role is defined by secured bookings, profitable delivery of multi-project capital programs, and sustained executive-level client relationships. What You'll Do * Own bookings targets, pricing strategy, and commercial positioning, developing opportunities into secured design-build (DB) and engineer-procure-construct (EPC) initiatives supporting food and beverage processing, packaging, utilities, and distribution facilities-leveraging your technical insights to achieve outcomes. * Engage client executive stakeholders across Engineering, Operations, Supply Chain, Quality, Finance, and Environmental, Health, and Safety (EHS) to align capital investment with growth, reliability, Food Safety Modernization Act (FSMA)/Hazard Analysis and Critical Control Points (HACCP) compliance, and speed-to-market objectives. * Lead pursuit strategy and executive presentations; negotiate commercial terms, delivery approach, pricing, and risk allocation with direct accountability for contractual outcomes, drawing on technical expertise to build client trust. * Lead internal subject matter experts (SMEs) across process, architecture/engineering (A/E), preconstruction, construction, and controls to deliver integrated DB/EPC solutions. * Participate in go/no-go reviews, pipeline governance, forecasting, and customer relationship management (CRM) discipline to support predictable growth and backlog health. * Serve as executive sponsor through execution and closeout, remaining accountable for client satisfaction, commercial performance, and long-term account profitability. What You'll Bring * 15+ years leading and delivering capital programs for manufacturing clients in a design-build, EPC, or integrated A/E/C environment-particularly within food, beverage, CPG, or other regulated production environments-with personal responsibility for securing work, pricing, and delivery execution. * Deep understanding of food manufacturing operations, including people and material flows, hygienic zoning, adjacency planning, reliability constraints, and operational readiness across processing and utility systems, applied to inform client alignments and de-risking strategies. * Experience leading large, multidisciplinary delivery teams with authority over scope, cost, schedule, and margin. * This role requires ownership of commercial outcomes and delivery risk within a DB/EPC model, using technical expertise to secure and execute high-value contracts. * Use industry experience and technical knowledge in delivery strategy development and cost/schedule de-risking, including preconstruction, constructability, phasing, shutdown/tie-in planning, and risk management-all to support client pursuits and margin-aware growth. * Food & Beverage manufacturing experience strongly preferred; Consumer Packaged Goods (CPG) or life sciences/pharma experience transferable where candidates have delivered regulated, capital-intensive manufacturing facilities. * Experience working in quality-driven and regulated environments; Good Manufacturing Practice (GMP)/current GMP (cGMP) and HACCP exposure a plus. * Executive-level communication skills with the ability to influence and align technical and non-technical stakeholders. * Willingness to travel for client engagement, site walkdowns, and industry events. * BS or MS in Engineering, Architecture, Construction Management, or related field. * Professional Engineer (PE) preferred but not required; Master of Business Administration (MBA) and/or Project Management Professional (PMP) a plus. Our culture and commitment to our people is what sets us apart. We foster an environment of mutual respect, integrity, and unconditional interest in the individual and collective success of our professionals. Our model and entrepreneurial mindset offer a rewarding, challenging, and highly flexible path. As a Director, you will build a meaningful and fulfilling career with the support of professional development resources and mentorships including our First Year Experience program, Individual Development Plans, and Career Path resources and tools. You will be surrounded by exceptional talent who will support your development as both a world-class engineer and a highly effective leader. Feel like you're on the path to becoming a Director but you're not quite there yet? We'd love to connect with you to see if we can take you from where you are today and grow you into a BW Design Group Consultant. The approximate pay range for this position is $175,000-$225,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position. #LI-BH1 At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work-therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process. Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify. Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments. Company: Design Group
    $175k-225k yearly Auto-Apply 13d ago
  • Director, Client Development - Food & Beverage Manufacturing (Design-Build/EPC)

    Barry-Wehmiller 4.5company rating

    San Francisco, CA jobs

    About Us: BW Design Group is a fully integrated architecture, engineering, construction, system integration, and consulting firm committed to helping our clients realize their most critical goals from Strategy to Commercialization. As the only firm born from a manufacturing technology company to become an independent and fully integrated firm, we combine deep domain expertise in the manufacturing environment with an approach that is built to serve the dynamic needs of our clients. Rooted in our distinct culture of Truly Human Leadership, we cultivate the leaders who will define tomorrow and partner with our clients in the food & beverage, life sciences, industrial, and advanced technology industries to build the future of manufacturing and technology. Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world. Job Description: Who You'll Work With You will join one of our 45 offices in the US, be part of a committed team of over 1500 professionals, and work in teams and directly with our clients doing work that is shaping the world around us. You will be welcomed into a rapidly growing business and team and empowered to make an impact. You will be valued, cared for, and challenged on your path to becoming a world-class professional consultant and surrounded by leaders who are committed to creating an environment that enables you to realize your own success and fulfillment. When you join BW Design Group as a Director, you are joining a team that will challenge you and position you for growth. In this role, you will work with a team of industry experts to help the world's leading companies solve their most difficult problems. You will join our Architecture + Engineering + Construction (AEC) Business and partner with seasoned leaders, technical specialists, and subject matter experts to deliver the highest quality solutions to our clients with consistency and accuracy. Role Overview We are seeking a Director, Client Development (Food & Beverage Manufacturing - Design Build/EPC) to build, secure, and execute large-scale capital programs ($100M+), with direct accountability for bookings, commercial strategy, and delivery outcomes. This client-facing growth leadership role blends strategic client alignment with deep technical expertise to expand multi-project initiatives across processing, packaging, utilities, and facility modernization-including hygienic design, cold chain, and regulated food manufacturing environments-in both brownfield and greenfield settings. Operating outside traditional utilization expectations (e.g., billable hours), the role is measured by bookings, margin-aware account growth, delivery performance, and long-term client value-empowering you to focus on high-impact client strategy, pursuit leadership, and capital alignment in an entrepreneurial environment. Dedicated preconstruction, engineering, and construction teams support the role, ensuring technical depth and delivery leadership partnership complement your accountability in client development. Success in this role is defined by secured bookings, profitable delivery of multi-project capital programs, and sustained executive-level client relationships. What You'll Do * Own bookings targets, pricing strategy, and commercial positioning, developing opportunities into secured design-build (DB) and engineer-procure-construct (EPC) initiatives supporting food and beverage processing, packaging, utilities, and distribution facilities-leveraging your technical insights to achieve outcomes. * Engage client executive stakeholders across Engineering, Operations, Supply Chain, Quality, Finance, and Environmental, Health, and Safety (EHS) to align capital investment with growth, reliability, Food Safety Modernization Act (FSMA)/Hazard Analysis and Critical Control Points (HACCP) compliance, and speed-to-market objectives. * Lead pursuit strategy and executive presentations; negotiate commercial terms, delivery approach, pricing, and risk allocation with direct accountability for contractual outcomes, drawing on technical expertise to build client trust. * Lead internal subject matter experts (SMEs) across process, architecture/engineering (A/E), preconstruction, construction, and controls to deliver integrated DB/EPC solutions. * Participate in go/no-go reviews, pipeline governance, forecasting, and customer relationship management (CRM) discipline to support predictable growth and backlog health. * Serve as executive sponsor through execution and closeout, remaining accountable for client satisfaction, commercial performance, and long-term account profitability. What You'll Bring * 15+ years leading and delivering capital programs for manufacturing clients in a design-build, EPC, or integrated A/E/C environment-particularly within food, beverage, CPG, or other regulated production environments-with personal responsibility for securing work, pricing, and delivery execution. * Deep understanding of food manufacturing operations, including people and material flows, hygienic zoning, adjacency planning, reliability constraints, and operational readiness across processing and utility systems, applied to inform client alignments and de-risking strategies. * Experience leading large, multidisciplinary delivery teams with authority over scope, cost, schedule, and margin. * This role requires ownership of commercial outcomes and delivery risk within a DB/EPC model, using technical expertise to secure and execute high-value contracts. * Use industry experience and technical knowledge in delivery strategy development and cost/schedule de-risking, including preconstruction, constructability, phasing, shutdown/tie-in planning, and risk management-all to support client pursuits and margin-aware growth. * Food & Beverage manufacturing experience strongly preferred; Consumer Packaged Goods (CPG) or life sciences/pharma experience transferable where candidates have delivered regulated, capital-intensive manufacturing facilities. * Experience working in quality-driven and regulated environments; Good Manufacturing Practice (GMP)/current GMP (cGMP) and HACCP exposure a plus. * Executive-level communication skills with the ability to influence and align technical and non-technical stakeholders. * Willingness to travel for client engagement, site walkdowns, and industry events. * BS or MS in Engineering, Architecture, Construction Management, or related field. * Professional Engineer (PE) preferred but not required; Master of Business Administration (MBA) and/or Project Management Professional (PMP) a plus. Our culture and commitment to our people is what sets us apart. We foster an environment of mutual respect, integrity, and unconditional interest in the individual and collective success of our professionals. Our model and entrepreneurial mindset offer a rewarding, challenging, and highly flexible path. As a Director, you will build a meaningful and fulfilling career with the support of professional development resources and mentorships including our First Year Experience program, Individual Development Plans, and Career Path resources and tools. You will be surrounded by exceptional talent who will support your development as both a world-class engineer and a highly effective leader. Feel like you're on the path to becoming a Director but you're not quite there yet? We'd love to connect with you to see if we can take you from where you are today and grow you into a BW Design Group Consultant. The approximate pay range for this position is $175,000-$225,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position. #LI-BH1 At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work-therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process. Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify. Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments. Company: Design Group
    $175k-225k yearly Auto-Apply 13d ago
  • Account Manager, Client Services

    Northern Technologies Group 3.9company rating

    Remote

    The Account Manager's primary objective is to provide Transportation Insight's clients with world-class analytical and relationship management by filling the role of a long-term logistics expert/consultant. An Account Manager will be a key component in matching the client's needs to Transportation Insight's products and services to provide efficiencies and continuous improvement. Account Managers may also have direct account management responsibilities for smaller or less complex clients. ESSENTIAL DUTIES AND RESPONSIBILITIES Review and analyze client data weekly for trends, issues and additional opportunities for freight cost savings. Review open client requests. Check status and ensure progress towards request closure and client satisfaction. Review carrier performance, as well as, an assigned client's satisfaction with carrier performance. Interdepartmental Communication at all levels both internally & externally for process improvements & client requests. Conduct monthly client reviews. Review company tools and services available to assigned clients. The document which tools are being utilized, the client's satisfaction with the tools and demonstrate newer tools that the client may not be utilizing, where applicable. Attempt to engage the client on new services (organic revenue growth) and/or offer additional cost savings opportunities through cost analysis, if applicable. Create case studies highlighting the client's use of Transportation Insight's products/services for marketing and retention purposes. Cost minimization: Review opportunities for an assigned client to transition to more cost attractive solutions, as well as, investigate additional ways in which a client may reduce their operational cost (while maintaining an equivalent or higher level of service). Provide training and direction to Logistics Analyst personnel JOB REQUIREMENTS Bachelor's degree required Direct and external industry experience minimum 3-5 years. KNOWLEDGE, SKILLS, AND ABILITIES Language and Mathematical Skills Reasoning ability Detail oriented Self-starter Strong work ethic. Ability to manage relationships with the assigned client's personnel and be empathetic to the client's needs while still managing to achieve excellent performance. Detailed knowledge of transportation Ability to execute Microsoft application We provide competitive benefits that matter to you most, including: Competitive compensation package plus eligibility for associate bonus plan Paid and floating holidays Paid health days Paid time off (PTO) Paid parental leave Diverse Benefits package including Medical, Dental, Vision, Pet insurance, and 401(k) with Company Matching Basic and Supplemental Life Insurance Short-term and Long-term Disability Mental health aid through our Employee Assistance Program (EAP) Build relationships and take part in learning opportunities through our Employee Resource Groups Access to professional development resources such as LinkedIn Learning Great people know great people, all employees are eligible for our Referral Program! **MAY PERFORM OTHER DUTIES AS ASSIGNED** Location Eligibility This role is open to candidates based in the following U.S. states: Alabama, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New York, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin. Candidates must reside in one of the states listed above to be considered. Unfortunately, we are unable to move forward with applicants outside of these locations at this time. WORK ENVIRONMENT Standard office environment, usually indoors away from the elements with moderate noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL EFFORT Maintain a stationary position for extended periods; move about the office, operate computers and files, as needed; and frequently communicate with others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is required to stand, walk, and reach with hands and arms. Occasionally, the employee is required to lift boxes up to 20 pounds. SCHEDULING This is a full-time benefits-eligible position, working Monday through Friday; 8:00 a.m. - 5:00 p.m Eastern Time. An employee in this position must be available to work occasionally on weekends and evenings, during peak periods. TRAVEL Travel to client locations on an “as needed” basis (typically less than 40%). DISCLAIMER The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. EEOC/ADA STATEMENT: We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce. RECRUITMENT SCAM NOTICE: Transportation Insight/Nolan Transportation Group is aware of scams involving fake job interviews and offers. Our hiring process includes a formal interview with a member of our recruitment team. We do not conduct interviews exclusively through text or instant messaging platforms. TI/NTG does not require candidates to pay for training, equipment, or any other fees as a condition of employment. Any request for payment is a scam. Official communication from our recruitment team about your application will only come from emails ending in ‘@ntgfreight.com' or from ‘***********************************.'
    $65k-98k yearly est. Auto-Apply 43d ago
  • Client Support Manager

    Tait Towers 4.3company rating

    Orlando, FL jobs

    TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life. With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock 'n' roll concert staging to setting the global standard for extraordinary live events and experiences through cutting-edge technology, precision engineering, and creative design. TAIT's 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe, including partnerships with Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyoncé, and The Olympics **Position Purpose** The Support Manager provide courteous, professional, prompt, exceptional service, and support to TAIT's diverse clientele. As a Support Manager, you are accountable for collaborating with various departments and teams to develop the right solutions to customer concerns. The work involves considerable client contact with an emphasis on providing support tailor-made to the client's system sustainment and vision. Support Managers work with clients on, but are not limited to, arranging site inspections and visits, part repairs, part ordering, and assisting with the management of clients' support agreements. **Essential Responsibilities / Accountabilities** + Maintain customer relationships while advocating on behalf of the customer and the TAIT company. + Provide feedback from customers on product quality and features. + Follow TAIT QHSE and global Service & Support policies and procedures. + Maintain client relationships ensuring clients are satisfied with the services provided. + Manage and exceed client expectations to agree on clear scope, schedule, and contract. + Ensure that support tickets are kept out of breach through professional, clear, concise information for both internal and external use. + Manage site teams, negotiate changes and variations where applicable ensuring that the project is executed in a timely, cost-effective, profitable, and professional manner. + Collaboration with the technical integration teams and project teams in the TAIT organization to help exceed the clients needs. + Manage and schedule resources in collaboration with resource management teams. + Work proactively, taking the initiative where necessary and with minimum supervision. + Identify, source, and supply spare and replacements parts in partnership with other TAIT departments. + Structure and process qualitative and quantitative data and draw insightful conclusion from it in a timely manner. + Work within a global team of technical support professionals delivering the best in support services to our clients. + Visit sites and meet with clients to maintain relationships and develop new ones when required. + Demonstrate continuous diplomatic effort to improve operations, streamline work processes and work cooperatively with other departments. + Adhere to all company safety policies and procedures. + Attend meetings, seminars, and training sessions as required. + Perform assigned duties according to the policies and expectations prescribed by the company. To perform this position successfully, each essential responsibility/accountability must be fulfilled satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the responsibilities and accountabilities outlined above. Other duties may be assigned to meet business needs. **Behavioral Competencies** + Team Leadership: Ability to lead and motivate a team to achieve departmental goals. + Communication: Strong communication skills for effective team collaboration and reporting. + Problem-Solving: Proficiency in identifying and addressing issues within the team or department. + Performance Management: Skill in setting clear performance expectations and providing feedback. + Time Management: Effective time and resource management to meet deadlines and objectives. + Adaptability: Ability to adapt to changing priorities and work environments. + Delegation: Skill in delegating tasks and responsibilities to team members. + Conflict Resolution: Managing conflicts within the team and fostering a positive work environment. + Decision-Making: Sound decision-making skills within the scope of the team or department. + Customer Focus: Ensuring products or services meet customer needs and expectations. **Minimum Qualifications** + HS Diploma or G.E.D. equivalent; Associates or Bachelors degree preferred + 5+ years experience working in a customer support or management role preferably in the entertainment industry. + Experience planning projects with complex logistics and hard deadlines. + Proficiency in MS Office Suite. + Familiarity with Enterprise Resource Planning (ERP) system (e.g. Epicor) and customer service ticketing service platform(s) (e.g. Salesforce) + Proficient in written and verbal communication skills with a level of honesty and integrity + Strong willingness to work hard and sometimes outside of normal business hours to get the job done. + Comfortable providing feedback from customers on product quality and features to internal stakeholders + TAIT markets, especially cruise ship venues, theatres, and theme parks, strongly preferred. **Working Conditions and Physical Effort** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The employee regularly operates a computer, including typing, using a mouse or keyboard, and viewing the screen for extended periods. While the role does not require regular lifting or physical exertion, there may be occasional onboarding programs or training opportunities that create opportunities for more exposure to physical tasks or new environments (sites, venues, etc.). Work conditions of the role are: + Work conditions may involve moderate exposure to unusual elements such as dirt, dust, fumes, unpleasant odors, and/or loud noises. + Work environment involves some exposure to hazards or physical risks which require following basic safety precautions. + Must be able to wear and properly utilize appropriate personal protective equipment (PPE) to work within or visit areas where required. This includes, safety glasses, reflective vest, ear plugs, safety toed shoes, and other PPE as required by the location. \#LI-AW1 TAIT is an equal opportunity employer fully committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected characteristic as outlined by international, national, state, or local laws.
    $53k-88k yearly est. 2d ago
  • Client Support Manager

    Tait Towers 4.3company rating

    Lititz, PA jobs

    TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life. With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock 'n' roll concert staging to setting the global standard for extraordinary live events and experiences through cutting-edge technology, precision engineering, and creative design. TAIT's 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe, including partnerships with Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyoncé, and The Olympics **Position Purpose** The Support Manager provide courteous, professional, prompt, exceptional service, and support to TAIT's diverse clientele. As a Support Manager, you are accountable for collaborating with various departments and teams to develop the right solutions to customer concerns. The work involves considerable client contact with an emphasis on providing support tailor-made to the client's system sustainment and vision. Support Managers work with clients on, but are not limited to, arranging site inspections and visits, part repairs, part ordering, and assisting with the management of clients' support agreements. **Essential Responsibilities / Accountabilities** + Maintain customer relationships while advocating on behalf of the customer and the TAIT company. + Provide feedback from customers on product quality and features. + Follow TAIT QHSE and global Service & Support policies and procedures. + Maintain client relationships ensuring clients are satisfied with the services provided. + Manage and exceed client expectations to agree on clear scope, schedule, and contract. + Ensure that support tickets are kept out of breach through professional, clear, concise information for both internal and external use. + Manage site teams, negotiate changes and variations where applicable ensuring that the project is executed in a timely, cost-effective, profitable, and professional manner. + Collaboration with the technical integration teams and project teams in the TAIT organization to help exceed the clients needs. + Manage and schedule resources in collaboration with resource management teams. + Work proactively, taking the initiative where necessary and with minimum supervision. + Identify, source, and supply spare and replacements parts in partnership with other TAIT departments. + Structure and process qualitative and quantitative data and draw insightful conclusion from it in a timely manner. + Work within a global team of technical support professionals delivering the best in support services to our clients. + Visit sites and meet with clients to maintain relationships and develop new ones when required. + Demonstrate continuous diplomatic effort to improve operations, streamline work processes and work cooperatively with other departments. + Adhere to all company safety policies and procedures. + Attend meetings, seminars, and training sessions as required. + Perform assigned duties according to the policies and expectations prescribed by the company. To perform this position successfully, each essential responsibility/accountability must be fulfilled satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the responsibilities and accountabilities outlined above. Other duties may be assigned to meet business needs. **Behavioral Competencies** + Team Leadership: Ability to lead and motivate a team to achieve departmental goals. + Communication: Strong communication skills for effective team collaboration and reporting. + Problem-Solving: Proficiency in identifying and addressing issues within the team or department. + Performance Management: Skill in setting clear performance expectations and providing feedback. + Time Management: Effective time and resource management to meet deadlines and objectives. + Adaptability: Ability to adapt to changing priorities and work environments. + Delegation: Skill in delegating tasks and responsibilities to team members. + Conflict Resolution: Managing conflicts within the team and fostering a positive work environment. + Decision-Making: Sound decision-making skills within the scope of the team or department. + Customer Focus: Ensuring products or services meet customer needs and expectations. **Minimum Qualifications** + HS Diploma or G.E.D. equivalent; Associates or Bachelors degree preferred + 5+ years experience working in a customer support or management role preferably in the entertainment industry. + Experience planning projects with complex logistics and hard deadlines. + Proficiency in MS Office Suite. + Familiarity with Enterprise Resource Planning (ERP) system (e.g. Epicor) and customer service ticketing service platform(s) (e.g. Salesforce) + Proficient in written and verbal communication skills with a level of honesty and integrity + Strong willingness to work hard and sometimes outside of normal business hours to get the job done. + Comfortable providing feedback from customers on product quality and features to internal stakeholders + TAIT markets, especially cruise ship venues, theatres, and theme parks, strongly preferred. **Working Conditions and Physical Effort** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The employee regularly operates a computer, including typing, using a mouse or keyboard, and viewing the screen for extended periods. While the role does not require regular lifting or physical exertion, there may be occasional onboarding programs or training opportunities that create opportunities for more exposure to physical tasks or new environments (sites, venues, etc.). Work conditions of the role are: + Work conditions may involve moderate exposure to unusual elements such as dirt, dust, fumes, unpleasant odors, and/or loud noises. + Work environment involves some exposure to hazards or physical risks which require following basic safety precautions. + Must be able to wear and properly utilize appropriate personal protective equipment (PPE) to work within or visit areas where required. This includes, safety glasses, reflective vest, ear plugs, safety toed shoes, and other PPE as required by the location. \#LI-AW1 TAIT is an equal opportunity employer fully committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected characteristic as outlined by international, national, state, or local laws.
    $62k-101k yearly est. 2d ago
  • Account Manager, Client Services

    Northern Technologies Group 3.9company rating

    Hickory, NC jobs

    The Account Manager's primary objective is to provide Transportation Insight's clients with world-class analytical and relationship management by filling the role of a long-term logistics expert/consultant. An Account Manager will be a key component in matching the client's needs to Transportation Insight's products and services to provide efficiencies and continuous improvement. Account Managers may also have direct account management responsibilities for smaller or less complex clients. ESSENTIAL DUTIES AND RESPONSIBILITIES Review and analyze client data weekly for trends, issues and additional opportunities for freight cost savings. Review open client requests. Check status and ensure progress towards request closure and client satisfaction. Review carrier performance, as well as, an assigned client's satisfaction with carrier performance. Interdepartmental Communication at all levels both internally & externally for process improvements & client requests. Conduct monthly client reviews. Review company tools and services available to assigned clients. The document which tools are being utilized, the client's satisfaction with the tools and demonstrate newer tools that the client may not be utilizing, where applicable. Attempt to engage the client on new services (organic revenue growth) and/or offer additional cost savings opportunities through cost analysis, if applicable. Create case studies highlighting the client's use of Transportation Insight's products/services for marketing and retention purposes. Cost minimization: Review opportunities for an assigned client to transition to more cost attractive solutions, as well as, investigate additional ways in which a client may reduce their operational cost (while maintaining an equivalent or higher level of service). Provide training and direction to Logistics Analyst personnel JOB REQUIREMENTS Bachelor's degree required Direct and external industry experience minimum 3-5 years. KNOWLEDGE, SKILLS, AND ABILITIES Language and Mathematical Skills Reasoning ability Detail oriented Self-starter Strong work ethic. Ability to manage relationships with the assigned client's personnel and be empathetic to the client's needs while still managing to achieve excellent performance. Detailed knowledge of transportation Ability to execute Microsoft application We provide competitive benefits that matter to you most, including: Competitive compensation package plus eligibility for associate bonus plan Paid and floating holidays Paid health days Paid time off (PTO) Paid parental leave Diverse Benefits package including Medical, Dental, Vision, Pet insurance, and 401(k) with Company Matching Basic and Supplemental Life Insurance Short-term and Long-term Disability Mental health aid through our Employee Assistance Program (EAP) Build relationships and take part in learning opportunities through our Employee Resource Groups Access to professional development resources such as LinkedIn Learning Great people know great people, all employees are eligible for our Referral Program! **MAY PERFORM OTHER DUTIES AS ASSIGNED** Location Eligibility This role is open to candidates based in the following U.S. states: Alabama, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New York, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin. Candidates must reside in one of the states listed above to be considered. Unfortunately, we are unable to move forward with applicants outside of these locations at this time. WORK ENVIRONMENT Standard office environment, usually indoors away from the elements with moderate noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL EFFORT Maintain a stationary position for extended periods; move about the office, operate computers and files, as needed; and frequently communicate with others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is required to stand, walk, and reach with hands and arms. Occasionally, the employee is required to lift boxes up to 20 pounds. SCHEDULING This is a full-time benefits-eligible position, working Monday through Friday; 8:00 a.m. - 5:00 p.m Eastern Time. An employee in this position must be available to work occasionally on weekends and evenings, during peak periods. TRAVEL Travel to client locations on an “as needed” basis (typically less than 40%). DISCLAIMER The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. EEOC/ADA STATEMENT: We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce. RECRUITMENT SCAM NOTICE: Transportation Insight/Nolan Transportation Group is aware of scams involving fake job interviews and offers. Our hiring process includes a formal interview with a member of our recruitment team. We do not conduct interviews exclusively through text or instant messaging platforms. TI/NTG does not require candidates to pay for training, equipment, or any other fees as a condition of employment. Any request for payment is a scam. Official communication from our recruitment team about your application will only come from emails ending in ‘@ntgfreight.com' or from ‘***********************************.'
    $80k-114k yearly est. Auto-Apply 43d ago
  • Director of Client Development

    Corinthian Capital 4.6company rating

    Atlanta, GA jobs

    About Us Entrusted Advisors is a WBENC-certified women-owned Alternative Legal Services Provider (ALSP) headquartered in Atlanta, GA. We specialize in flexible legal talent and managed legal solutions, delivering exceptional legal professionals to meet the evolving needs of corporate legal departments. Our secondment services enable in-house teams to scale with agility, reduce cost, and maintain operational continuity. Our clients include Fortune 500 corporations, high-growth private companies, and mission-driven nonprofits that rely on us as a strategic partner in navigating today's complex legal landscape. Role Overview We are seeking a results-driven, strategic Director of Client Development to focus on business development for our flexible legal talent solutions. This role will be instrumental in identifying and cultivating relationships with enterprise-level corporate in-house legal departments, helping to grow our global client network. In this position, you will drive revenue growth, expand our national footprint, and help build a high-performing sales organization. You'll play a key role in shaping how legal departments access and engage talent-offering flexible, high-quality legal support tailored to their dynamic needs. Key Responsibilities New Business Development: Identify, pursue, and close new business opportunities with corporate legal departments seeking flexible legal support. Client Relationship Management: Serve as a trusted advisor to in-house legal leaders by delivering custom, solutions-focused support. Sales Strategy & Execution: Develop and execute strategic plans to help grow our client network. Maintain a robust pipeline, track key metrics, and drive revenue goals. Market Insights & Positioning: Stay abreast of trends in legal resourcing and operations, particularly in the ALSP space. Use market intelligence to communicate and deliver on our value proposition. Cross-Functional Collaboration: Partner with recruiting, operations, and leadership teams to ensure exceptional client experiences and long-term relationship success. Qualifications 3+ years of experience and a successful track record in business development, client relationship management, and/or consultative sales Strong understanding of legal services and the in-house legal ecosystem Proven ability to generate new business and grow client accounts, ideally within legal or professional services targeting corporate clients Executive presence and comfort working with General Counsel, Legal Operations leaders, and senior stakeholders Entrepreneurial mindset, strategic thinking, and excellent communication skills Bachelor's degree required; JD strongly preferred Why Join Us? Collaborative, entrepreneurial culture with an experienced and dynamic team Opportunity to grow a client portfolio that includes some of the world's most recognized brands Competitive compensation package including uncapped commission structure Full suite of benefits including health, dental, vision, and 401(k) Be part of a certified women-owned company that prioritizes excellence and is helping shape the future of legal services
    $67k-99k yearly est. 4d ago

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