Support Specialist jobs at Androscoggin Home Healthcare + Hospice

The Member Support Representative is considered the “front line” of the ministry in assisting members with general inquiries by phone and email. This entry-level role is ideal for candidates who enjoy engaging with people, are servant-minded, and can provide compassionate and professional support. In addition to answering questions and resolving issues, the position also provides opportunities to minister to members through prayer and spiritual encouragement. WHAT WE OFFER Compensation based on experience. Faith and purpose-based career opportunity! Fully paid health benefits Retirement and Life Insurance 12 paid holidays PLUS birthday Lunch is provided DAILY. Professional Development Paid Training ESSENTIAL JOB FUNCTIONS Respond to member inquiries via phone and email promptly, with time sensitivity and professionalism. Verify and update member information accurately in CHM's systems. Log and track all interactions in the member management system (Gift Manager or CRM). Follow standard operating procedures (SOPs) when handling common inquiries. Provide accurate information about CHM guidelines, membership, billing, and processes. Attract prospects by answering questions, giving suggestions, and making recommendations to obtain membership when appropriate. Review and assess member concerns, escalating to management when necessary. Handle escalated or emotional calls with empathy, offering prayer or spiritual encouragement when appropriate. Meet established performance standards (e.g., call volume, response time, member satisfaction). Participate in team meetings, training sessions, and development opportunities to stay current with CHM policies and systems. Protect member confidentiality and comply with HIPAA and organizational privacy standards. Thrive in a collaborative team environment and contribute positively to overall team goals. Uphold the mission, vision, values, and service standards of CHM in every interaction. Maintain a professional demeanor at all times. Perform other job duties as assigned by management. QUALIFICATIONS & EXPERIENCE REQUIREMENTS Required: High School Diploma or equivalent. Preferred: Some college coursework in business, communications, or related field; or 1-2 years of customer service experience. Proficiency in Microsoft Office programs (Word, Excel, Outlook). Ability to operate a PC and navigate information systems/applications (Gift Manager or similar CRM software). Experience using routine office equipment (fax, copier, printers, multi-line telephones, etc.). Strong verbal and written communication skills, with active listening ability. Strong organizational, analytical, and problem-solving skills. Ability to manage workload, multi-task, and adapt to changing priorities. Patience, empathy, and conflict-resolution skills for handling sensitive or difficult calls. CORE COMPETENCIES Interpersonal Communication Servant Leadership Mindset Teamwork & Collaboration Conflict Resolution Detail Orientation & Accuracy Adaptability & Flexibility PERFORMANCE EXPECTATIONS Maintain accuracy and efficiency in all member records updates. Meet or exceed department standards for call and email response times. Consistently achieve high member satisfaction scores. Demonstrate reliability, accountability, and professionalism in all duties. WORK ENVIRONMENT & PHYSICAL REQUIREMENTS Standard schedule: Monday-Friday, 9:00 AM-5:00 PM (with flexibility for ministry needs). Office-based environment with regular phone and computer use. Ability to sit at a desk and use a computer/phone for extended periods. Manual dexterity for typing and handling office equipment. About Christian Healthcare Ministries Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.

As an Advantage Care Cancer Specialist, you'll be the initial point of contact for members diagnosed with cancer. Your role involves providing emotional support, actively listening, and offering prayers as they process this difficult news. You'll walk alongside members and their families throughout their cancer journey. Additionally, you'll collaborate with various CHM departments and work closely with our nurse navigator to connect members with high-quality treatment providers at cost-effective rates. What We Offer Compensation based on experience. Faith and purpose-based career opportunity! Fully paid health benefits Retirement and Life Insurance 12 paid holidays PLUS birthday Lunch is provided DAILY. Professional Development Paid Training Role and Responsibilities Obtain necessary treatment details. Assess membership level, CHM Plus, offer pertinent programs based on the membership details and the type of cancer diagnosis. Acquire necessary documentation for a sharing determination. Effectively communicate with the members, supervisors, team members, the nurse navigator, and various departments. Multitask and maintain strong attention to detail. Interact with members to understand their needs, provide information, and help throughout the sharing determination process. Respond to member inquiries, issues, and concerns in a timely and professional manner through various communication channels, including communication with the nurse navigator, phone and/or email. Maintain accurate and organized records of members interactions, inquiries, orders, and other relevant information in CHM's database Collaborate with various internal teams to ensure effective communication, smooth transitions, and a seamless member experience. Seek opportunities for process improvement, suggest enhancements to processes, and provide feedback to member experience and overall effectiveness. Set up negotiating agreements with providers. Bill processing of cancer related Single Case Agreements and Memorandum of Understandings. Guide members to financial assistance program options specific to diagnosis. Assist members to help optimize their lifetime maximum amount when limitations exist. Qualifications High school diploma or successful completion of a high school equivalency Must possess excellent verbal and written communication skills to effectively interact with CHM members and team members across various channels. Proficient PC operating routine office equipment (e.g., faxes, copy machines, printers, multi-line telephones, etc.) Experience with medical bills preferred. Strong analytical and problem-solving skills. Demonstrated history of effective phone communication skills. Obtain knowledge of CHM guidelines. Ability to handle stressful and sensitive situations. Knowledge of cancer related benefit programs is helpful but not required. Note: The qualifications and responsibilities outlined above are subject to change as the needs of the organization evolve. About Christian Healthcare Ministries Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.

Agilent is a global leader in laboratory technologies for the life sciences, diagnostics, and applied chemical markets, delivering insight and innovation that advance the quality of life. It is the quality of our products and services, our intense focus, and our uncompromising integrity that enable our customers to discover new frontiers and make continuous advancements in areas such as: cancer research and diagnostics, drug development, food safety and their labs' performance and efficiency. Whatever the challenge, our One Agilent global team is dedicated to delivering trusted answers to our customers' critical questions in our collective quest to improve the world around us. At Agilent, the fight against cancer is at the forefront of what we do; and Agilent's Pathology Solutions are the cornerstone of this fight. Agilent is seeking an enthusiastic, hardworking, customer focused In-Field Customer Application Specialist (CAS) to support new and existing customers with our Pathology solutions. Our Pathology Solutions include our instrumentation and reagents for Immunohistochemistry (IHC), Special Staining, H&E Staining, Molecular ISH/FISH product lines in Southern California. Candidate must currently live in the Southern California area or be willing to relocate without assistance. As a Customer Applications Specialist you will partner with our sales, engineering, technical service group, product specialists and other cross-functional groups to serve as the scientific/technical expert to help drive sales to meet or exceed sales quota and support our new and existing customer base within your assigned territory. You will provide pre-sales scientific/technical consultation with customers in partnership with the sales team to educate and guide the selection of the optimal Pathology Solution for their laboratory. This could include attending in person or remote meetings to serve as the technical expert. This could also include assisting with presentations to customers to present our Solutions. Co-travel with Sales Account Manager to assist with locating new business as well as ensuring current customers' needs are met. Post-sales will assist with the installation of all instrumentation. This includes working closely with the Field Service Engineer, Sales Account Manager, Customer Application Manager, and Inside Sales Team to provide a smooth installation process for the customer. Will perform the Performance Qualification and Training for customers on-site. Will also assist customers with on-site optimization of their Immunohistochemistry assays, Special Stains, H&E Staining and Molecular FISH/ISH assays. Work with laboratory staff and pathologists to ensure they are satisfied with the optimizations. Provide on-site and remote troubleshooting assistance in partnership with the Customer Application Specialist Team, Internal Technical Support, Account Managers, Field Service Engineers and other internal groups. Is knowledgeable of competition and able to identify lockout specifications (identify Agilent's competitive advantage over competition). Complete administrative functions such as provide weekly schedules, book travel for flights, hotels and rental cars on the Concur platform/application, complete expense reports, and close out Service Order Reports in a timely fashion. Evaluates and supports management on ramp to volume strategies for new products prior to release. Acts as the customer voice to influence future product/application design that meets customer needs May be involved in preparing and delivering technical seminars to customers or potential customers and contributes to recognized scientific forums, including written, oral and poster presentations. Qualifications Bachelor's or Master's Degree or equivalent in Life Sciences HT and/or qIHC certification, is a plus. 2+ years' experience working in a Clinical, Non-Clinical, Research or Industrial setting in a Histology/Pathology Laboratory with a strong focus on Immunohistochemistry, Special Staining, H&E Staining and ISH/FISH. Proficient with all Microsoft Word applications (Word, Excel, Power Point). Excellent attention to detail. Excellent oral and written English communication skills, including strong interpersonal and organizational ability and time management are required. Ability to work independently and as a part of an integrated/cross-functional team. Experience working for a field sales organization, specifically providing technical support, is a plus. Candidate must reside or be willing to relocate to Southern California as this is the territory you will cover. Candidates currently living in Southern California will be prioritized. Travel Requirements: Requires flexible working hours with travel up to 75% of the time. Must be able to adapt to changing schedules and environments. Physical Requirements: Occasional physical lifting, pushing and pulling up to 30 Lbs. Manual dexterity. For example, inserts and removes small parts in tight places; adjusts instrument settings, handling slides, working with microscope, pipetting, etc. Ability to sit, bend down, walk, talk, hear, lift hands to raise something above head or lower to the ground, and stand for extended periods of time in a laboratory. Visual acuity to be able to differentiate and perceive colors, ability to focus, have optimal depth perception and peripheral vision. Working in hospital/laboratory setting requires following the safety protocols, safe chemical handling, working around different instrumentation and patient samples and other biohazardous material. Must comply with all PPE (Personal Protective Equipment) requirements as well as wear appropriate clothing, including close toed shoes. Must consent to participate in and meet Agilent approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law. Requirements may include but are not limited to pre-/post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs. Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least December 8, 2025 or until the job is no longer posted. It is sales incentive eligible. In the US, this position is eligible for reimbursement for personal vehicle usage.The full-time equivalent pay range for this position is $112,430.00 - $210,150.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: ************************************* Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_******************* or contact ***************. For more information about equal employment opportunity protections, please visit *************************************** Required: 75% of the TimeShift: DayDuration: No End DateJob Function: Sales

Full-time Description Technical Support Specialists, Interoperability are responsible for implementing, updating, and supporting MEDITECH customers and the various interfaces we use to send and receive administrative and clinical data to and from other vendor systems. As a member of our Client Services team, your job would involve: Troubleshooting, researching, and solving interface problems and customer issues Communicating effectively with industry vendors in a wide range of areas Diagnosing and documenting interface problems and probable causes Communicating with programming staff to identify, test, and implement solutions Training new customers on various interface products to ensure project deadlines are met Keeping up to date on latest industry standards for communicating healthcare information Serving as a project manager for defining, documenting, developing, testing, and delivering an integration solution for various interoperability projects with our customer base Tracking and documenting related milestones in regards to billable projects as part of the project management process. Requirements Bachelor's or associate's degree with coursework in a computer programming related field (i.e., Computer Science, Mathematics, Engineering) and/or related military experience preferred Exceptional written and verbal communication skills Strong written ability for technical specifications and requirements Excellent customer service skills High comfort level presenting to and interacting with cross-functional teams of both technical and non-technical staff at all organization levels Strong customer service experience Industry knowledge of quality programs, reporting, and business metrics preferred Experience with statistical analysis, data management, or analytics preferred Experience with data and analytics tools (e.g. SQL, LOGI, Google Analytics etc.) preferred Self motivated and proven leadership skills in past projects or initiative Ability to take on multiple projects, conduct webinar training/presentations at the same time and independently recognize areas for further improvement or focus Flexibility with shifting priorities and ability to maintain a wide variety of responsibilities and workload Ability to work independently and meet deadlines without reminders Ability to work with most demanding/complex customers Strong attention to detail Ability to multitask in a fast-paced environment Willingness to learn new industry initiatives Hiring salary range: $54,000- $66,000 per year. Actual salary will be determined based on an individual's skills, experience, education, and other job-related factors permitted by law. MEDITECH offers competitive employee benefits including but not limited to health, dental, & vision insurance; profit sharing trust and 401(k); tuition reimbursement, generous paid time off, sick days, personal time, and paid holidays. This is a hybrid role which includes a blend of in-office and remote work as designated by the management team. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.

Scripps Health Administrative Services supports our five hospital campuses, 31 outpatient centers, clinics, emergency rooms, urgent care sites, along with our 17,000 employees, more than 3,000 affiliated physicians and 2,000 volunteers. Expert on assigned application. Acts independently to lead cross functional, integrated team to create performance improvements across multiple domains. Translates business requirements into operational solutions. Proactively evaluate technical enhancements and consults with business to provide solutions to technical or process issues, guiding to best practices. Provides guidance, trains and develops the skills of less experienced IT staff. This position is based in La Jolla, CA, and is offered as a remote opportunity. Candidates must reside within the San Diego metropolitan area or in one of the approved out-of-area (OOA) states listed below under Work Location Eligibility. This role is supported through Scripps Health's partnership with Superlanet, a professional employer organization (PEO). Required Education/Experience/Specialized Skills: Five years related experience. Excellent critical and analytical thinking and excellent customer service skills. Exhibit excellent written and verbal communication skills. Expert knowledge of relevant application workflows. Excellent organizational and project management skills. Business acumen in multiple functional areas. Required Certification/Registration: Specific to applications supported. Must currently hold an active Epic Beaker AP or CP certification Preferred Education/Experience/Specialized Skills/Certification: Certification: Bachelor's degree. 7 years of related experience Work Location Eligibility * This position is remote, but only open to candidates who reside in: San Diego Metropolitan Area or one of the following U.S. states: AL, AR, AZ, DE, FL, GA, IA, ID, IN, KS, KY, LA, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY * Applicants outside these locations will not be considered at this time. * Candidates who reside in the approved U.S. states would be considered Out of Area (OOA) and Scripps Health partners with professional employer organization (PEO) Superlanet. At Scripps Health, you will experience the pride, support and respect of an organization that has been repeatedly recognized as one of the nation's Top 100 Places to Work. You'll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you're open to change, go ahead and unlock your potential. Position Pay Range: $54.24-$78.66/hour

The Off-Hours Technical Support team is essential to ensuring our customers have a reliable, secure, and high-performing MEDITECH EHR system. This team addresses technical challenges impacting the system's core code, web infrastructure, and integrations (REST APIs). Beyond troubleshooting, the Off-Hours Technical Support team collaborates with customers and vendors on large-scale IT projects. This collaborative effort resolves a wide range of issues, including software bugs, hardware malfunctions, network problems, and functionality issues within the customer's MEDITECH EHR solution. As a member of our Technical Support team, your job would involve: * Identifying and troubleshooting technical issues related to hardware, networking, operating systems, databases, cloud structures, and related areas * Collaborating with other members of the Off-Hours technical team to triage and resolve identified issues, including those within the infrastructure and/or applications * Serving as a front-line technical resource for recognizing and resolving issues in the EHR, understanding the critical nature of any system disruption in a healthcare setting * Working on scheduled customer technical projects during off-hours to minimize customer downtime. Examples include assisting with data center moves, hardware and software upgrades, Windows patching, system-level code delivery, etc. * Collaborating with customers and assisting vendor partners on large-scale IT projects involving software, hardware, network, and functionality issues with their MEDITECH EHR solution * The position is located in our Lowder Brook (Westwood) or Foxborough locations * The hours for this position are Monday through Friday, 5:00 PM to 12:00 AM, with one additional hour worked during the week to total 36 hours or four days per week, 4:00 PM to 1:00 AM. Requirements * Bachelor's or associate degree with coursework in a computer-related field * Familiarity with Windows Server and desktop environments * LAN/WAN and PC maintenance skills * Experience with database management and architecture * Flexible and proactive approach to problem-solving * Exceptional written and verbal communication skills * Strong analytical and problem-solving skills * Ability to multitask in a fast-paced environment. Hiring salary range: $54,000- $66,000 per year. This position includes a 10% shift differential. Actual salary will be determined based on an individual's skills, experience, education, and other job-related factors permitted by law. MEDITECH offers competitive employee benefits including but not limited to health, dental, & vision insurance; profit sharing trust and 401(k); tuition reimbursement, generous paid time off, sick days, personal time, and paid holidays. This is a hybrid role which includes a blend of in-office and remote work as designated by the management team. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.

Full-time Description The Off-Hours Technical Support team is essential to ensuring our customers have a reliable, secure, and high-performing MEDITECH EHR system. This team addresses technical challenges impacting the system's core code, web infrastructure, and integrations (REST APIs). Beyond troubleshooting, the Off-Hours Technical Support team collaborates with customers and vendors on large-scale IT projects. This collaborative effort resolves a wide range of issues, including software bugs, hardware malfunctions, network problems, and functionality issues within the customer's MEDITECH EHR solution. As a member of our Technical Support team, your job would involve: Identifying and troubleshooting technical issues related to hardware, networking, operating systems, databases, cloud structures, and related areas Collaborating with other members of the Off-Hours technical team to triage and resolve identified issues, including those within the infrastructure and/or applications Serving as a front-line technical resource for recognizing and resolving issues in the EHR, understanding the critical nature of any system disruption in a healthcare setting Working on scheduled customer technical projects during off-hours to minimize customer downtime. Examples include assisting with data center moves, hardware and software upgrades, Windows patching, system-level code delivery, etc. Collaborating with customers and assisting vendor partners on large-scale IT projects involving software, hardware, network, and functionality issues with their MEDITECH EHR solution The position is located in our Lowder Brook (Westwood) or Foxborough locations The hours for this position are Monday through Friday, 5:00 PM to 12:00 AM, with one additional hour worked during the week to total 36 hours or four days per week, 4:00 PM to 1:00 AM. Requirements Bachelor's or associate degree with coursework in a computer-related field Familiarity with Windows Server and desktop environments LAN/WAN and PC maintenance skills Experience with database management and architecture Flexible and proactive approach to problem-solving Exceptional written and verbal communication skills Strong analytical and problem-solving skills Ability to multitask in a fast-paced environment. Hiring salary range: $54,000- $66,000 per year. This position includes a 10% shift differential. Actual salary will be determined based on an individual's skills, experience, education, and other job-related factors permitted by law. MEDITECH offers competitive employee benefits including but not limited to health, dental, & vision insurance; profit sharing trust and 401(k); tuition reimbursement, generous paid time off, sick days, personal time, and paid holidays. This is a hybrid role which includes a blend of in-office and remote work as designated by the management team. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.

Full-time Description The Off-Hours Technical Support team is essential to ensuring our customers have a reliable, secure, and high-performing MEDITECH EHR system. This team addresses technical challenges impacting the system's core code, web infrastructure, and integrations (REST APIs). Beyond troubleshooting, the Off-Hours Technical Support team collaborates with customers and vendors on large-scale IT projects. This collaborative effort resolves a wide range of issues, including software bugs, hardware malfunctions, network problems, and functionality issues within the customer's MEDITECH EHR solution. As a member of our Technical Support team, your job would involve: Identifying and troubleshooting technical issues related to hardware, networking, operating systems, databases, cloud structures, and related areas Collaborating with other members of the Off-Hours technical team to triage and resolve identified issues, including those within the infrastructure and/or applications Serving as a front-line technical resource for recognizing and resolving issues in the EHR, understanding the critical nature of any system disruption in a healthcare setting Working on scheduled customer technical projects during off-hours to minimize customer downtime. Examples include assisting with data center moves, hardware and software upgrades, Windows patching, system-level code delivery, etc. Collaborating with customers and assisting vendor partners on large-scale IT projects involving software, hardware, network, and functionality issues with their MEDITECH EHR solution The position is located in our Southcoast (Fall River) location, with certain days allowed in Foxborough Hours for the position are Tuesday - Friday, 12:00 AM - 9:00 AM Requirements Bachelor's or associate degree with coursework in a computer-related field Familiarity with Windows Server and desktop environments LAN/WAN and PC maintenance skills Experience with database management and architecture Flexible and proactive approach to problem-solving Exceptional written and verbal communication skills Strong analytical and problem-solving skills Ability to multitask in a fast-paced environment. Hiring salary range: $54,000- $66,000 per year. This position includes a 15% shift differential. Actual salary will be determined based on an individual's skills, experience, education, and other job-related factors permitted by law. MEDITECH offers competitive employee benefits including but not limited to health, dental, & vision insurance; profit sharing trust and 401(k); tuition reimbursement, generous paid time off, sick days, personal time, and paid holidays. This is a hybrid role which includes a blend of in-office and remote work as designated by the management team. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.

Required Education/Experience/Specialized Skills\: Five years related experience. Excellent critical and analytical thinking and excellent customer service skills. Exhibit excellent written and verbal communication skills. Expert knowledge of relevant application workflows. Excellent organizational and project management skills. Business acumen in multiple functional areas. Required Certification/Registration\: Specific to applications supported. Must currently hold an active Epic Beaker AP or CP certification Preferred Education/Experience/Specialized Skills/Certification\: Certification\: Bachelor's degree. 7 years of related experience Work Location Eligibility This position is remote, but only open to candidates who reside in\: San Diego Metropolitan Area or one of the following U.S. states: AL, AR, AZ, DE, FL, GA, IA, ID, IN, KS, KY, LA, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY Applicants outside these locations will not be considered at this time. Candidates who reside in the approved U.S. states would be considered Out of Area (OOA) and Scripps Health partners with professional employer organization (PEO) Superlanet. Expert on assigned application. Acts independently to lead cross functional, integrated team to create performance improvements across multiple domains. Translates business requirements into operational solutions. Proactively evaluate technical enhancements and consults with business to provide solutions to technical or process issues, guiding to best practices. Provides guidance, trains and develops the skills of less experienced IT staff. This position is based in La Jolla, CA, and is offered as a remote opportunity. Candidates must reside within the San Diego metropolitan area or in one of the approved out-of-area (OOA) states listed below under Work Location Eligibility. This role is supported through Scripps Health's partnership with Superlanet, a professional employer organization (PEO).

Welcome to AMN Healthcare - Where Talent Meets Purpose Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you. At AMN Healthcare, we don't just offer jobs - we build careers that make a difference. Why AMN Healthcare? Because Excellence Is Our Standard: Named to Becker's Top 150 Places to Work in Healthcare - three years running. Consistently ranked among SIA's Largest Staffing Firms in America . Honored with Modern Healthcare's Innovators Award for driving change through innovation. Proud holder of The Joint Commission's Gold Seal of Approval for Staffing Companies since 2006. Job Summary The Onsite Support Specialist is responsible for supporting AMN's Labor Disruption Operations team during work stoppage events. By enlisting, onsite support members get deployed with as little as 3 days' notice once paired for an assignment. Assignments can last anywhere from 5 to 12 days, potentially shorter or longer depending on the scale of the event. This would be an as needed worker, similar to per Diem or On Call work. We cannot guarantee schedule or hours and you will only work when you are paired on an assignment. Job Tasks: On-Site role assignment will be determined at the time of a work stoppage event, and may include one of the following tasks: Housing: assists with housing assignments and support clinicians for the duration of the event, collecting folios daily to review for accuracy Transportation: assists travelers loading and exiting the designated transportation vehicles using HSG technology, communicates and coordinates with travel vendor drivers. Travel: communicates and/or arranges necessary travel needs for clinicians including airline, rental car, and any other required modes of transportation. Reconciliation: gathers all invoices and maintains accurate records related to spend supporting the event. WayFinder: Helping answer questions and directing flow of stations during on onsite event. Maintains customer-focused, professional communication and effective response-time with Clinicians, Department team members, Operations Leaders, and Recruiters on an on-going basis. Address requests, resolve complaints and issues with a service-oriented mindset. Assists other On-Site Support Specialists during times of fluctuating workloads to meet department goals. Other tasks and duties as assigned. Our Onsite Support members set up at base command (typically a local hotel near facilities) and help with making sure the traveling healthcare providers can get checked in to their hotels, receive transportation to the facility they are going to be working at, receive payment for their services and have a dedicated support system for any questions or concerns they may have on the project. Minimum Education/Certifications: HS Diploma or equivalent Preferred Education/Certifications: College coursework or degree (AA/BA, etc.) Minimum Experience: 2 years in a fast paced, externally facing customer support department, with preferred emphasis in travel, customer service, or sales operations. Work Environment / Physical Requirements Work is performed offsite and will require travel. Team Members must have the ability to operate standard office equipment and keyboards. AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job. Our Core Values ● Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role. $20.00 - $25.00 hourly when on assignment Pay Rate Final pay rate is dependent on experience, training, education, and location.

Job DescriptionDescription: JOB TITLE: Residential Peer Support Specialist (Housing Program) FLSA STATUS: 1.0 FTE, Non-Exempt (Expectation to work 40 hours per week) SUPERVISOR: Housing Program Manager PAY GRADE: B7 ($22.88 - $32.50 hourly, depending on experience) ** $5,500 HIRING BONUS (2 year commitment, Paid out in 2 bonus-taxed payments) Community Counseling Solutions provides a team-based Servant Leadership environment! Located in Eastern Oregon with year-round recreation based near the Columbia River and at the base of the Blue Mountains. Big city amenities in rural family-oriented communities. Apply Directly at ********************************** Our mission is to provide dynamic, progressive, and diverse supports to improve the well-being of our communities and we're looking for motivated employees to help us continue our vision! CCS has a benefit package including, but not limited to: Health, dental and vision insurance 6% initial 401K match Potential for tuition reimbursement Paid vacation tiers ranging from accrual of 1 day to 4 days per month (Annual rollover cap of 220 hours, additional hours can be paid out at 50% at the end of the fiscal year) 9 Paid holidays, Community service day Floating holiday & 2 mental health days provided after 1 year introduction Workplace Flexibility schedule options available (work from home hours vary by position & schedule) Employee Assistance, Wellness Benefits, Dependent Care & Long-Term Disability Insurance DESCRIPTION: To provide increased opportunities for stabilized housing through transitional rental assistance for GOBHI members who are identified as having a severe and persistent mental illness (SPMI). Work with community partners to secure more permanent scattered site housing support. Involve community partners and link participants to community social support services. Provide peer support services to identified individuals. SUPERVISION Supervision Received Works under the direction of the Program Manager. Supervision Exercised This position does not supervise other employees ESSENTIAL JOB DUTIES: • Assist participants in the application process, development of the agreement of support, housing budget, and establishment and maintenance of landlord/neighbor/community relationships. • Coordinate housing services which includes identifying housing, securing of public housing authority approved rentals, advocating and mediating housing concerns on behalf of participants, and connecting participants to a comprehensive service array. • Advocate and act as a liaison for participants. • Develop rapport with all potential participants and assist them to identify, locate, and obtain suitable housing. • Work in conjunction with Transition Coordinator to ensure that all eligible members in State Hospitals and Licensed Residential are identified and being considered for placement into the rental assistance program. • Educate local community partners on eligibility requirements for rental assistance and encourage referrals. • Complete other tasks as assigned to support the rental assistance team. Requirements: COMPENTENCIES AND SKILLS REQUIREMENTS: Ability to network and collaborate with diverse groups of people who have varied skills and knowledge. Experience in collaborating with community partners and building partnerships to improve outcomes. Ability to respond to questions from other community organizations, consumers, and the public. Other skills include: • Effective listening skills; exhibits empathy and concern for people • Objective, solution-oriented problem solving skills • Handles highly sensitive and confidential information • Resourceful; able to network and connect people to appropriate resources • Flexible; able to multi-task in response to time-sensitive and changing situations • Strong planning and organizational skills; follows through • Resilient; stays positive and solution-oriented • Must have excellent typing skills, have knowledge of basic office software programs and ability to effectively use such software. • Must be able to communicate effectively in both written and oral formats. Must have the ability to present and exchange information internally across teams and co-workers, and externally with customers and the public. Information communicated ranges from routine/basic to complex and confidential information. EDUCATION AND EXPERIENCE: Three years of experience working in a social service field or have a Bachelor's degree in psychology or social work preferred Experience working in housing field preferred. CRIMINAL BACKGROUND CHECKS Must pass all criminal history check requirements as required by ORS 181.536-181.537 and in accordance with OAR 410-007-0200 through 410-007-0380. In addition to a pre-employment background check, each employee, volunteer, and contractor shall be checked on a monthly basis against the OIG and GSA exclusion lists, as well as other federal and state agency lists. If it is discovered that an employee, volunteer or contractor is excluded or sanctioned it will be the cause for immediate termination of employment, volunteering, or the termination of the contract. PRE HIRE DRUG SCREEN REQUIRED PERSONAL AUTO INSURANCE Must hold a valid driver's license as well as personal auto insurance for privately owned Vehicles utilized for CCS business such as client service purposes, travel between business offices and the community, to attend required meetings and trainings. Must show proof of $300,000 or more liability coverage for bodily injury and $100,000 or more in property damage and maintain said level of coverage for the duration of employment at CCS. The employee's insurance is primary with CCS insurance being secondary. CCS reserves the right to deny any employee the use of a vehicle owned by CCS. WORK ENVIRONMENT Work is performed in an office environment and in many community settings. The noise level is usually moderate, but occasionally may be exposed to loud noise such as raised voice levels and alarms. This position is exposed to the everyday risks or discomforts which require normal safety precautions typical of such places as an office (i.e., moving mechanical parts, airborne particles, and electrical shock). PHYSICAL REQUIREMENTS: While performing the essential duties of this job, the employee is regularly required to use office automation including computer and phone system that requires fine manipulation, grasping, typing, and reaching. Position will require sitting for several hours reviewing reports and other written materials, and talking on phone. This position may occasionally be required to lift up to twenty (20) pounds. Incumbent will occasionally have to reach, bend, kneel and squat when adjusting equipment or retrieving supplies. This position will require frequent driving, often driving for up to 6 hours at a time. Position will require regular overnight stays, some of which will be two or more nights in a row. The employee should possess a valid driver's license for vehicle travel between business offices and to attend required meetings and/or trainings. Community Counseling Solutions IS AN EQUAL OPPORTUNITY EMPLOYER

The Nurse Triage Support Specialist (NST) acts as a point of contact for patients and families, providing direct access for asking clinical questions. This position assesses incoming telephone calls and messages from patients and families, resolving patient needs and issues whenever possible, including triage of acute conditions. The NST works collaboratively with other team members to provide care management services in accordance with department protocols and algorithms. PREFERRED QUALIFICATIONS: Formal training which will probably be indicated by graduation from an accredited RN School of Nursing and experience in medical / surgical or acute care setting; ability to communicate effectively, and ability to work compatibly with physicians and other staff members. PHYSICAL GUIDELINES: Physical guidelines include the ability to move, traverse, position self, remain in a stationary position and negotiate steps for up to eight hours per day. This is a hybrid role consisting of on campus and remote work. There will be a training period of up to 6 month of onsite instruction and role-related skill optimization. NOTE: This document is intended to describe the general nature and level of work performed. It is not intended to act, as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. Attendance is an essential function of the job. LEXINGTON CLINIC IS AN EQUAL OPPORTUNITY EMPLOYER (EOE)

Job Details Experienced Franklin Furnace, OH Full Time High School Clinical - Entry LevelDescription Job Description: Bridges, Full Time To provide peer support services as part of a multi-disciplinary team to persons with mental illness and/or substance use disorder. Service provision will focus on working with clients to enhance their recovery. Service is provided to individuals or groups. ESSENTIAL FUNCTIONS Essential functions are duties, which are essential or primary to the position or the reason the position exists. An individual must be able to perform the essential functions of the position with or without reasonable accommodation. 1. To provide individualized, ongoing guidance, coaching and support. 2. To provide training in the use of personal and community resources. 3. Assist in developing formal and informal community supports 4. Assist the person served in increasing social support networks of relatives, friends and/or significant others. 5. To offer encouragement in times of crisis. 6. To advocate on behalf of persons with behavioral health problems and to protect the client's rights and to assist in reducing associated stigma. 7. To work in cooperation with other providers, family members or significant others involved in the client's recovery plan. 8. To attend Agency staff meetings, Case Conferences and Individual and Group Supervision. 9. To attain established standards of productivity. 10. To observe all rules of confidentiality relating to clinical information and treatment, both internally and when dealing with external agencies and/or individuals. 11. To be responsible for understanding client's rights policy and procedures. 12. To participate in staff training and development. 13. To serve on designated committees within the agency. 14. To maintain professional standards at all times. To observe the guidelines established within the Code of Ethics and Conduct. 15. To perform other related duties as assigned. Qualifications MINIMUM QUALIFICATIONS, INCLUDING TRAINING AND EXPERIENCE 1. Certification as a Peer Support Specialist. 2. High School Diploma or GED required 3. Experience, past or present, of mental health or substance abuse services with a history of managing ones own illness. 4. Awareness of the importance of recovery in living with a mental illness or addictions problem. 5. Past experience working directly with people in a service oriented field is beneficial. 6. Active membership in a consumer advocacy or self-help group. 7. Proven work experience as a Peer Support Specialist or similar role 8. Excellent verbal and written communication skills 9. Highly compassionate and attentive to details

Job Details Entry Franklin Furnace, OH Full Time GED $14.42 - $16.06 Hourly Any OtherDescription Job Description: Bridges, Full Time 2nd Shift The RSS is responsible for supervising resident activities in a supportive housing environment. ESSENTIAL FUNCTIONS Essential functions are duties, which are essential or primary to the position or the reason the position exists. An individual must be able to perform the essential functions of the position with or without reasonable accommodation. Provides supervision of resident activities, assuring resident compliance with facility rules and procedures. Supervises visitations of residents and significant others during scheduled visitation hours. Assists residents with development of daily living skills. Maintains a safe and therapeutic environment by providing direct supervision to residents on and off agency property. Oversee, monitor, and record resident self-medication (when a supervisor is unavailable). Provides written documentation of resident activity/issues in order to maintain compliance with written standards. Provides security for residents and facility. Monitors safety procedures regarding facility use and resident activity. Light housekeeping duties including, but not limited to, emptying waste baskets, dusting, vacuuming and cleaning the restrooms. SECONDARY FUNCTIONS Secondary functions are duties which are not exclusive of the position, can be performed by other positions; however, secondary duties are performed for the efficiency of The Counseling Center. Provides supportive services including transportation or other commitments as needed. Performs any other duties as assigned by the Shift Supervisor or Housing Coordinator. COMPETENCIES Knowledge of the disease of addiction, treatment and recovery process. Skill in the operation of household cleaning equipment and supplies including, but not limited to, washer, dryer, vacuum cleaner, kitchen appliances, and outdoor tools (such as ground maintenance tools). Ability in the area of effective communication and interpersonal skills with children and adults. Ability to maintain accurate and timely records. Ability to demonstrate sound judgment. Ability to be organized, punctual, and perform duties with minimal supervision. Qualifications MINIMUM QUALIFICATIONS, INCLUDING TRAINING AND EXPERIENCE High School Diploma or equivalent. Prior experience working with alcoholics and chemically dependent individuals preferred. Education or training in a chemical setting, group home or residential services experience preferred. Valid Ohio Motor Vehicle License required and ability to maintain insurability.

Job Details Entry Portsmouth, OH Portsmouth, OH Full Time None $15.42 - $17.06 OtherDescription JOB DESCRIPTION: Second Shifts and Third Shifts Available. The RSS is responsible for supervising resident activities in a supportive housing environment. ESSENTIAL FUNCTIONS Essential functions are duties, which are essential or primary to the position or the reason the position exists. An individual must be able to perform the essential functions of the position with or without reasonable accommodation. Provides supervision of resident activities, assuring resident compliance with facility rules and procedures. Supervises visitations of residents and significant others during scheduled visitation hours. Assists residents with development of daily living skills. Maintains a safe and therapeutic environment by providing direct supervision to residents on and off agency property. Oversee, monitor, and record resident self-medication (when a supervisor is unavailable). Provides written documentation of resident activity/issues in order to maintain compliance with written standards. Provides security for residents and facilities. Monitors safety procedures regarding facility use and resident activity. Light housekeeping duties include, but not limited to, emptying waste baskets, dusting, vacuuming and cleaning the restrooms. SECONDARY FUNCTIONS Secondary functions are duties which are not exclusive of the position, can be performed by other positions; however, secondary duties are performed for the efficiency of The Counseling Center. Provides supportive services including transportation or other commitments as needed. Performs any other duties as assigned by the Shift Supervisor or Housing Coordinator. COMPETENCIES Knowledge of the disease of addiction, treatment and recovery process. Skill in the operation of household cleaning equipment and supplies including, but not limited to, washer, dryer, vacuum cleaner, kitchen appliances, and outdoor tools (such as ground maintenance tools). Ability in effective communication and interpersonal skills with children and adults. Ability to maintain accurate and timely records. Ability to demonstrate sound judgment. Ability to be organized, punctual, and perform duties with minimal supervision. Qualifications MINIMUM QUALIFICATIONS, INCLUDING TRAINING AND EXPERIENCE High School Diploma or equivalent. Prior experience working with alcoholics and chemically dependent individuals preferred. Education or training in a chemical setting, group home or residential services experience preferred. Valid Ohio Motor Vehicle License required and ability to maintain insurability.

Job Details Portsmouth, OH Portsmouth, OH Full Time $16.30 HourlyDescription The Recovery Support Specialist is responsible for supervising client activities in a residential environment and providing case management services as necessary. ESSENTIAL FUNCTIONS Essential functions are duties, which are essential or primary to the position or the reason the position exists. An individual must be able to perform the essential functions of the position with or without reasonable accommodation. Provides supervision of client activities, assuring client compliance with facility rules and procedures. Supervises visitations of clients and significant others during scheduled visitations hours. Assists clients with development of daily living skills. Maintains a safe and therapeutic environment by providing direct supervision to clients on and off grounds. Supervises, monitors and records client self-medication. Provides written documentation of client activity/treatment plans and periodic written updates to maintain compliance with written standards and provide documentation for billing of services. Initiates all correspondence and paperwork related to needs assessments and client service reports (i.e., letters, progress notes, etc.). Provides security for client and facility. Monitors safety procedures regarding facility use and client activity. Light housekeeping duties including, but not limited to, emptying waste baskets, dusting, vacuuming and cleaning the restrooms. SECONDARY FUNCTIONS Secondary functions are duties which are not exclusive of the position, can be performed by other positions; however, secondary duties are performed for the efficiency of The Counseling Center, Inc. Provides supportive services including scheduling transportation, accompanying client to medical appointments, DHS and/or SSA appointments, court/parole/probation obligations, meetings, and any other appointments or commitments as needed. Performs any other duties as assigned by the Program Coordinator/Director. COMPETENCIES Knowledge of the disease of addiction, treatment and recovery process. Skill in the operation of household cleaning equipment and supplies including, but not limited to, washer, dryer, vacuum cleaner, kitchen appliances, and outdoor tools (such as ground maintenance tools). Ability in effective communication and interpersonal skills with children and adults. Ability to maintain accurate and timely records. Ability to demonstrate sound judgment. Ability to be organized, punctual, and perform duties with minimal supervision. Qualifications MINIMUM QUALIFICATIONS, INCLUDING TRAINING AND EXPERIENCE High School Diploma or equivalent, CDCA Preferred - CDCA Eligible Required. Prior experience working with alcoholics and chemically dependent individuals preferred. Education or training in a chemical setting, group home or residential services experience preferred. Valid Motor Vehicle License required. Maintain applicable agency trainings.

Job Details Entry West Union, OH Full Time None $14.42 - $16.06 Hourly Any General SupportDescription The RSS is responsible for supervising resident activities in a supportive housing environment. ESSENTIAL FUNCTIONS Essential functions are duties, which are essential or primary to the position or the reason the position exists. An individual must be able to perform the essential functions of the position with or without reasonable accommodation. Provides supervision of resident activities, assuring resident compliance with facility rules and procedures. Supervises visitations of residents and significant others during scheduled visitation hours. Assists residents with development of daily living skills. Maintains a safe and therapeutic environment by providing direct supervision to residents on and off agency property. Oversee, monitor, and record resident self-medication (when a supervisor is unavailable). Provides written documentation of resident activity/issues in order to maintain compliance with written standards. Provides security for residents and facility. Monitors safety procedures regarding facility use and resident activity. Light housekeeping duties including, but not limited to, emptying waste baskets, dusting, vacuuming and cleaning the restrooms. SECONDARY FUNCTIONS Secondary functions are duties which are not exclusive of the position, can be performed by other positions; however, secondary duties are performed for the efficiency of Compass Point Housing. Provides supportive services including transportation or other commitments as needed. Performs any other duties as assigned by the Shift Supervisor or Housing Coordinator. COMPETENCIES Knowledge of the disease of addiction, treatment and recovery process. Skill in the operation of household cleaning equipment and supplies including, but not limited to, washer, dryer, vacuum cleaner, kitchen appliances, and outdoor tools (such as ground maintenance tools). Ability in the area of effective communication and interpersonal skills with children and adults. Ability to maintain accurate and timely records. Ability to demonstrate sound judgment. Ability to be organized, punctual, and perform duties with minimal supervision. Qualifications MINIMUM QUALIFICATIONS, INCLUDING TRAINING AND EXPERIENCE High School Diploma or equivalent. Prior experience working with alcoholics and chemically dependent individuals preferred. Education or training in a chemical setting, group home or residential services experience preferred. Valid Ohio Motor Vehicle License required and ability to maintain insurability.

Job Details Entry Jackson, OH Full Time $14.42 - $16.06 Hourly Any OtherDescription Job Description: Jackson County, Full Time 2nd & 3rd Shift The RSS is responsible for supervising resident activities in a supportive housing environment. ESSENTIAL FUNCTIONS Essential functions are duties, which are essential or primary to the position or the reason the position exists. An individual must be able to perform the essential functions of the position with or without reasonable accommodation. Provides supervision of resident activities, assuring resident compliance with facility rules and procedures. Supervises visitations of residents and significant others during scheduled visitation hours. Assists residents with development of daily living skills. Maintains a safe and therapeutic environment by providing direct supervision to residents on and off agency property. Oversee, monitor, and record resident self-medication (when a supervisor is unavailable). Provides written documentation of resident activity/issues in order to maintain compliance with written standards. Provides security for residents and facility. Monitors safety procedures regarding facility use and resident activity. Light housekeeping duties including, but not limited to, emptying waste baskets, dusting, vacuuming and cleaning the restrooms. SECONDARY FUNCTIONS Secondary functions are duties which are not exclusive of the position, can be performed by other positions; however, secondary duties are performed for the efficiency of Compass Point Housing. Provides supportive services including transportation or other commitments as needed. Performs any other duties as assigned by the Shift Supervisor or Housing Coordinator. COMPETENCIES Knowledge of the disease of addiction, treatment and recovery process. Skill in the operation of household cleaning equipment and supplies including, but not limited to, washer, dryer, vacuum cleaner, kitchen appliances, and outdoor tools (such as ground maintenance tools). Ability in the area of effective communication and interpersonal skills with children and adults. Ability to maintain accurate and timely records. Ability to demonstrate sound judgment. Ability to be organized, punctual, and perform duties with minimal supervision. Qualifications MINIMUM QUALIFICATIONS, INCLUDING TRAINING AND EXPERIENCE High School Diploma or equivalent. Prior experience working with alcoholics and chemically dependent individuals preferred. Education or training in a chemical setting, group home or residential services experience preferred. Valid Ohio Motor Vehicle License required and ability to maintain insurability.

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! We are hiring: FULL TIME WITH BENEFITS! APPLY TODAY! Competitive Pay Advancement Opportunities Medical, Dental & Vision Insurance HSA Account w/Company Contribution Pet Insurance Company provided Life and AD&D insurance Short-Term and Long-Term Disability Tuition Reimbursement Program Employee Assistance Program (EAP) Employee Referral Bonus Program Social Recognition Program Employee Engagement Opportunities CALM App 401k (with a matching program) / Roth IRA Company Discounts Payactiv/On-Demand Pay Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays The Service Continuity & Patient Branch Support Specialist plays a key role in managing the renewal of durable medical equipment rentals and delivering excellent patient service in a branch setting. This position is responsible for processing Reasonable Useful Life (RUL), Beneficiary Entering Medicare (BEM), and re-qualification orders, while ensuring accurate documentation, insurance compliance, and timely billing. The role also includes direct support to patients who visit the branch-assisting with equipment selection, order intake, insurance verification, and payment collection. Strong attention to detail, clear communication, and a patient-first mindset are essential to succeed in this role. Responsibilities and Duties: Rental Equipment Management Handle Reasonable Useful Life (RUL), Beneficiary Entering Medicare (BEM), and re-qualification processes tied to rental equipment. Review daily reports to identify patients eligible for RUL or BEM order processing. Verify patient demographics, insurance details, and billing information for accuracy. Perform insurance verification and same/similar checks to meet compliance requirements. Review supporting documentation to confirm qualification and ensure appropriate billing. Process all incoming RUL and BEM orders in a timely manner. Manage sales orders on hold due to re-qualification needs, working with patients and prescribers to gather required documentation. Follow up daily on assigned patients and equipment to support accurate and timely reimbursement. Patient and Branch Support Greet and assist walk-in customers and patients in a professional and friendly manner Answer questions about medical equipment, supplies, insurance coverage, and payment options Educate patients on proper use and care of equipment such as, walkers, nebulizers, and other DME items Input and process sales orders accurately in the system for patients who walk in with prescriptions Collect and verify prescriptions, insurance cards, and identification Ensure compliance with Medicare, Medicaid, and private insurance documentation requirements Coordinate with physicians' offices to obtain missing paperwork or approvals Prepare equipment for in-branch pickup, including basic assembly or setup if applicable Discuss patients' financial responsibility and collect Method of Payment for equipment or supplies being dispensed at the branch Work closely with customer service teams to ensure smooth patient experiences Communicate issues or delays clearly and promptly to patients Other Duties as Assigned Support special projects or temporary needs within the branch Participate in training and stay updated on DME products, insurance guidelines, and compliance standards Perform other tasks and responsibilities as assigned to support departmental and organizational objectives Qualifications: Education: Graduate of an accredited high school or GED equivalent. Experience/Knowledge/Skills/Physical Requirements: Strong Medicare, Medicaid & Commercial Payer HME experience Experience in HME/DME referral intake and/or billing helpful. Progressively responsible reimbursement experience in HME. Ability to understand reimbursement implications due to industry changes. Strong verbal and written communication skills. TEAM Player with excellent interpersonal and organizational skills Extensive computer use requires strong typing ability. Must type @ least 40 WPM: Brightree experience a plus Strong telephone skills