Animal Care Supervisor Overview

* Schedules, assigns, monitors and supervises the daily activities of the animal care and/or field services staff; develops and implements policies and procedures for animal care, and field services, in detainment, care and disposition of animals establishes and maintains a level of care that ensures humane handling and care in accordance with national standards.
* Assists animal care staff, when needed, with the daily cleaning and disinfecting of animal housing units; performing adoptions, redemptions and in-taking of strays and assist in-shelter veterinarians with medical exams.
* Primary contact liaison with volunteer foster team leads, foster parents and contracted veterinary hospitals to recommend, approve and/or deny medical care and treatment for animals both in-shelter and in foster care.
* Primary contact liaison with volunteers working in Shelter amongst animals and animal care staff.
* Monitors the use of drugs and hazardous substances used by Seattle Animal Shelter in accordance with state and federal regulations; conducts staff meetings; trains, instructs, counsels and conducts the performance appraisal process for subordinate staff; administers the City's progressive discipline process ; assists in preparing and monitoring the animal care unit's annual budget; prepares written correspondence for the manager, director and other government executives; euthanizes animals; maintains inventory and supplies; represents the Department at public hearings and before special interest groups; coordinates related animal shelter efforts with other departments and agencies; works with the public on sensitive issues

* Acting a leader in implementing VCA Policy as it changes to better the individual hospital.
* Implementing disciplinary action for a department member when necessary.
* Participate in interviewing and hiring kennel staff.
* Making sure all shifts are covered within the kennel department.
* Keeping department members appraised of VCA policy changes, required training, and hospital/department updates.
* Review weekly duties sheet so each kennel member is aware of her responsibilities for each shift.
* Working with the hospital manager and other supervisors to ensure the daily hospital operations run smoothly.
* Prepare boarding and daycare records and invoices the day before intake/discharge (can delegate as needed).
* Acting as a member of the kennel department and completing related duties.
* Deciding how much food needs to be ordered.
* Implementing clean procedures and needed supplies.
* Monthly meetings with Hospital manager to ensure safety and address concerns

* Oversees, coordinates, and manages activities of assigned Technical
* Support staff, including, but not limited to, attendance, performance,
* and development.
* Provides initial as well as ongoing training and coaching for
* representatives.
* Monitors representative performance to ensure professionalism and
* accuracy, and conducts annual performance appraisals.
* Sets productivity standards and goals; monitors daily/weekly/monthly
* progress towards goals.
* Addresses performance gaps with representatives and conducts
* corrective action when needed.
* Coordinates and schedules work assignments relating to subscriber
* inquiries, support calls, and
* complaints.
* Handles difficult customer inquiries and complaints referred by
* Technical Support Representatives.
* Consistent exercise of independent judgment and discretion in matters
* of significance.
* Regular, consistent and punctual attendance.
* Must be able to work
* nights and weekends, variable schedule(s) as necessary.
* Other duties and responsibilities as assigned

* Manages & oversees daily operations of cage wash facilities.
* Ensures on-going compliance with all NU, local, state, & Federal rules & regulations.
* Ensures SOP compliance by all CCM employees & investigator staff & immediately reports deviations to management.
* Ensures that all equipment is operational & schedules on-going maintenance & repairs.
* Ensures that necessary supplies are purchased as efficiently as possible & available as appropriate in a timely fashion.
* Manages & oversees daily operations of animal husbandry activities.
* Ensures on-going compliance with all NU, local, state, & Federal rules & regulations.
* Ensures SOP compliance by all CCM employees & investigator staff & immediately reports deviations to management.
* Checks are conducted in a timely & accurate manner.
* Ensures that all husbandry records & documents are accurately updated & maintained in a timely manner.
* Schedules husbandry staff including rotating shifts, vacations & holidays ensuring that all activities & facilities are staffed adequately & appropriately.
* Oversees inventory control process & storage of husbandry supplies by applying knowledge regarding methods of food preservation, rotation & or conservation.
* Directs sanitation of primary & secondary housing of animals as well as support areas as required.
* Manages preparation of specialized diets.
* Under specific direction administers medicines, injections, anesthetics & or other treatments.
* Prepares for departmental, IACUC, AAALAC & USDA facility inspections ensuring that facilities, processes, procedures, documentation, etc. are in order.
* Manages & oversees daily incoming animal activities.
* Ensures on-going compliance with all NU, local, state, & Federal rules & regulations.
* Ensures SOP compliance by all CCM employees & investigator staff & immediately reports deviations to management.
* Ensures that all incoming animal records & documents are accurately updated & maintained in a timely manner.
* Verifies that all tasks related to incoming animals are completed by staff daily, verified by continually updating & maintaining appropriate documentation.
* Ensures that staff is properly scheduled for incoming, delivery & or animal transfers.
* Ensures that all discrepancies are resolved interacting with staff & procurement, receiving & census as appropriate.
* Assist Facility Manager (Director of Facility Operations).
* Interviews & recommends new hires.
* Manages annual performance evaluation process ensuring that all husbandry staff receives reviews & that documentation regarding performance is properly maintained in a timely manner.
* Manages staff & ensures overall supervision; ensures that inappropriate & problem behavior is identified in a timely manner & that corrective actions are implemented as needed.
* Ensures that all physical plant buildings, areas, equipment, etc. are maintained in accordance with all pertinent regulations, policies, codes, etc.; coordinates repairs, upgrades, regular & special maintenance, etc.
* Supports the collection of physical plant data required for the AAALAC Program Description.
* Develops & implements CCM OJT programs that ensure proper animal care & welfare.
* Participates in CCM, NU, local & or national meetings, management classes, OJTs, etc.
* Performs other duties as assigned

Responsibilities