Supervisor, Digital Health Optum Virtual Care - Telecommute
Remote or Canonsburg, PA
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do **your life's best work.(sm)**
The Supervisor, Digital Health for Optum Virtual Care, is responsible for the coordination and oversight of administrative staff (i.e., Care Navigators, Referral Coordinators, etc.) and supporting where needed. The Supervisor is responsible for promoting high standards of practice that could include, but is not limited to, development of policies/protocols/practice guidelines, participating in rigorous performance improvement monitoring, and obtaining/monitoring alignment with accreditation standards. S/he has the authority to act on all performance improvement and administrative issues regarding providers and support staff in collaboration with medical leadership.
You'll enjoy the flexibility to telecommute* from anywhere within United States as you take on some tough challenges.
+ Coordinate and oversee virtual patient care delivery
+ Assist in the research, development, and writing or revising of new or existing policies, protocols, and practice guidelines related to patient care and medical provider employment
+ Assist in the implementation and execution of an effective, patient centric referral process
+ Ensure that results from diagnostic testing ordered during a virtual visit are obtained, reviewed, scanned into the electronic medical record if an interface does not exist and that the patient is made aware of results and any modification to the plan of care
+ Assist in organizing, directing, and integrating practices to assure continued compliance with applicable State and Federal laws governing medical services
+ Assist in organizing and integrating the Optum Virtual Care Program with other Optum Care Delivery Organizations as applicable
+ Monitor employee engagement survey results and facilitate open communication with the providers and support staff to promote a cohesive high functioning team
+ Assist in developing and participating in projects that ensure the cost-effectiveness of care provided by medical providers
+ Obtaining/maintaining Utilization Review Accreditation Commission and Patient Center Medical Home (PCMH) certification if applicable
+ Remain up to date on issues pertaining to OVC scheduling, billing procedures, and documentation guidelines
You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
+ Bachelor's Degree in a health-related field or business
+ 3+ years of experience in virtual care
+ Experience in policy/procedure review/creation
+ Working knowledge of HIPPA, OSHA, and State/Federal laws governing medical services
+ Understanding of management of patient complaints and incident reporting as risk management strategies
+ Computer literate in electronic mail, word processing, and office management system software
+ Adequate vision, speech, hearing, and overall physical condition to meet core duties of the position
+ Available on call and weekly rotation
+ Supervisor experience
+ Telehealth or telemedicine and/or asynchronous care
+ Solid commitment to customer service and excellence in healthcare
+ Ability to communicate effectively both verbally and in writing
_UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status._
**Careers with Optum.** Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do **your life's best work.(sm)**
Colorado Residents Only: The salary range for Colorado residents is $43,200 to $76,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._
_UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment._
Job Keywords: Supervisor, Manager, Virtual Care, Telehealth, Telemedicine, Asynchronous Care, Utilization Review, OVC Scheduling, Billing, Telecommute, Telecommuting, Telecommuter, Work From Home, Work At Home, Remote