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Supervisor, Digital Health Optum Virtual Care - Telecommute

Unitedhealth Group
Remote or Canonsburg, PA
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do **your life's best work.(sm)**

The Supervisor, Digital Health for Optum Virtual Care, is responsible for the coordination and oversight of administrative staff (i.e., Care Navigators, Referral Coordinators, etc.) and supporting where needed. The Supervisor is responsible for promoting high standards of practice that could include, but is not limited to, development of policies/protocols/practice guidelines, participating in rigorous performance improvement monitoring, and obtaining/monitoring alignment with accreditation standards. S/he has the authority to act on all performance improvement and administrative issues regarding providers and support staff in collaboration with medical leadership.

You'll enjoy the flexibility to telecommute* from anywhere within United States as you take on some tough challenges.
**Primary Responsibilities:**

+ Coordinate and oversee virtual patient care delivery

+ Assist in the research, development, and writing or revising of new or existing policies, protocols, and practice guidelines related to patient care and medical provider employment

+ Assist in the implementation and execution of an effective, patient centric referral process

+ Ensure that results from diagnostic testing ordered during a virtual visit are obtained, reviewed, scanned into the electronic medical record if an interface does not exist and that the patient is made aware of results and any modification to the plan of care

+ Assist in organizing, directing, and integrating practices to assure continued compliance with applicable State and Federal laws governing medical services

+ Assist in organizing and integrating the Optum Virtual Care Program with other Optum Care Delivery Organizations as applicable

+ Monitor employee engagement survey results and facilitate open communication with the providers and support staff to promote a cohesive high functioning team

+ Assist in developing and participating in projects that ensure the cost-effectiveness of care provided by medical providers

+ Obtaining/maintaining Utilization Review Accreditation Commission and Patient Center Medical Home (PCMH) certification if applicable

+ Remain up to date on issues pertaining to OVC scheduling, billing procedures, and documentation guidelines

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ Bachelor's Degree in a health-related field or business

+ 3+ years of experience in virtual care

+ Experience in policy/procedure review/creation

+ Working knowledge of HIPPA, OSHA, and State/Federal laws governing medical services

+ Understanding of management of patient complaints and incident reporting as risk management strategies

+ Computer literate in electronic mail, word processing, and office management system software

+ Adequate vision, speech, hearing, and overall physical condition to meet core duties of the position

+ Available on call and weekly rotation

**Preferred Qualifications:**

+ Supervisor experience

+ Telehealth or telemedicine and/or asynchronous care

+ Solid commitment to customer service and excellence in healthcare

+ Ability to communicate effectively both verbally and in writing

_UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status._

**Careers with Optum.** Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do **your life's best work.(sm)**

Colorado Residents Only: The salary range for Colorado residents is $43,200 to $76,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

_UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment._

Job Keywords: Supervisor, Manager, Virtual Care, Telehealth, Telemedicine, Asynchronous Care, Utilization Review, OVC Scheduling, Billing, Telecommute, Telecommuting, Telecommuter, Work From Home, Work At Home, Remote
14d ago

CRT Animal Care ($1K Signing Bonus)

Charles River Laboratories
Bethesda, MD
For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we'll help you build a career that you can feel passionate about.

IMPORTANT: In order to be considered for this position,a resume/CV must be uploaded and submitted during the application process. Please make sure work history and education are added correctly.

We are seeking aCorp. Response Team- CRT (Animal Care) for our Insourcing Solutions site locatedin Bethesda, MD. This position offers a $1,000 signing bonus.
The following are responsibilities related to the CRT:

The Corporate Response Team is responsible for providing continuing service to Charles River Laboratories clients throughout the United States, and are assigned to various sites based upon need, experience and skills. The Corporate Response Team home base is Bethesda, Maryland. Team members are required to be flexible with regards to changing work locations, including travel to client sites outside of the metropolitan Washington, DC area, which is usually about 20%, most assignments are in MD, VA, and DC. This is a Full-Time position working Mon-Fri with a probability of altered work schedules, weekends and holidays, typically 40 hours a week. This position has a wonderful benefits package. Great opportunity for a new/recent grad who would like to get some exposure/experience in Lab Animal Science.

Essential Duties:

The CRT will learn, train and support cagewash and animal care processes, to include monitor animal health and welfare while performing daily animal health observations and animal husbandry duties to include: performing daily equipment checks; providing appropriate food and water; performing cage changing and/or cage cleaning; recording animal health concerns. Provide environmental enrichment appropriate to species. These experiences may involve a variety of lab animal species. May be tasked to assist with breeding and weaning procedures to ensure appropriate production levels. May be tasked to assist with administrative needs, benchtop procedures such as necropsy, and assist with technical procedures, such as blood and/or tissue collection, injections, surgical prep, administering anesthesia, and assisting with surgical procedures.

The following are minimum qualifications related to the CRT position:

+ Education: Bachelor of Science degree in Animal Science, Biology or Biological Science.

+ Experience:Six (6) months of animal care and handling in a laboratory or similar environment desired.

+ Certification/Licensure: Obtain AALAS certification at the Assistant Laboratory Animal Technician level (ALAT) upon eligibility.

IMPORTANT: A resume is required to be considered for this position.If you have not uploaded your resume in your candidate profile, please return to upload field and attach your resume/CV.

Vaccine Mandate

Charles River is a U.S. Federal Contractor. As a result, we must follow the Presidential Executive Order to mandate vaccinations, and ensure our employees are fully vaccinated against COVID-19 by December 8, 2021. Our main priority is the wellbeing, health, and safety of our people. We will be requiring proof of vaccination from all employees.

Anyone with requests for disability-related and/or religious exemptions should contact Talent Acquisition ( so that information can be provided about the accommodation process at Charles River.

About Insourcing Solutions

Charles River Insourcing Solutions℠ can streamline research by delivering operational and cost efficiencies through the strategic insourcing of GMP, GLP and non-GLP research services from discovery through safety assessment. Insourcing Solutions℠ provides you with the ability to maintain control of your facility and expertise while leveraging available space.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients' clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 18,000 employees within 100 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client's unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.

At Charles River, we are passionate about our role in improving the quality of people's lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of >80% of the drugs approved by the FDA for the past 3 years.

Equal Employment Opportunity

Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

For more information, please visit
24d ago

Animal Shelter Director

Fairfax County Sheriff's Office
Fairfax, VA
Print (\_bulletin.cfm?job ID=3264518&shared Window=0)

Animal Shelter Director


$87,662.64 - $146,105.44 Annually



Job Type

FT Salary W BN


Animal Sheltering

Job Number



10/29/2021 11:59 PM Eastern

Pay Grade


Posting Type

Open to General Public

+ Description

+ Benefits

+ Questions

Job Announcement

The Fairfax County Animal Shelter is an open-access, municipal shelter that provides a safe-haven for dogs, cats, and small animals, such as, guinea pigs, rabbits and pet birds. Prior to the COVID-19 pandemic, the shelter was open Tuesday-Friday from 12 Noon to 7 pm and Saturday from 10 a.m. to 5 p.m. During open hours, visitors could tour the adoption center and choose from dozens of cats, kittens, dogs, puppies, and small animals available for adoption. The shelter is currently open under a COVID-19 modified plan with all services, including "browse" visits, by appointment. Intake and adoption services are Tuesday and Wednesday, 12 noon - 5 pm, Thursday and Friday, 12 noon to 7 pm, and Saturday and Sunday from 10 am to 5 pm. Return to owner of stray pets is available 7 days a week.

The Animal Shelter has been in operation at the West Ox facility since 1975. The facility underwent a major renovation and expansion between 2009 and 2013 increasing its footprint to over 27,000 square feet. Construction of a second facility is currently in progress in the Lorton area of south Fairfax County with an expected completion of Spring 2023. The second facility is co-located with the new South County Police Station and will have many state-of-the-art features, including a full-service veterinary suite, outdoor "catios", separate lobbies for adoption and intake services, a community/training room, and a large outdoor play yard for dogs. For the past 7 years, the Fairfax County Animal Shelter achieved a positive release rate of over 90%.

Prior to 1999, Animal Control and the Animal Shelter operated as the Animal Care and Control Agency under the Deputy County Executive for Public Safety and Transportation. In 1999, Animal Control was moved under the Police Department (FCPD), followed shortly after by the animal shelter. The two groups together became the Animal Services Division of FCPD and remained as such until February 4, 2017.

In July 2015, the County contracted with Public Financial Management, Inc. to conduct an organizational review of its public safety agencies including the animal services division of FCPD. With the evolution of the animal shelter from a "pound" to an animal resource center for the community, and for it to best perform its mission, it was recommended that the animal shelter become a standalone department reporting directly to the Deputy County Executive for Public Safety. This recommendation was subsequently approved by the Board of Supervisors. In February of 2017, the Animal Shelter became an independent County Department and was renamed the "Department of Animal Sheltering" (DAS).

Almost immediately thereafter, construction plans began for the South County Police Station and Animal Shelter to better serve that area of the community. The Director of the Department of Animal Sheltering will have oversight for both facilities and all shelter operations. The individual hired for this position will play a key role the completion, staffing and opening of the new facility. To view the Animal Sheltering site click here .


The Director is responsible for providing strategic direction and leadership to include business operations, shelter management, animal care, customer service, and community outreach, working collaboratively with Animal Protection Police, veterinary care, and administration, and managing a diverse staff of 30+ supplemented by more than 300 active volunteers. With the opening of the South County facility, it is anticipated that staffing will increase by around 70% to cover all services in both facilities. The Director creates a work environment in which staff is motivated and empowered to perform at peak levels. Other duties include, but are not limited to:

+ Oversees development and implementation of animal welfare programs, and uses appropriate resources to meet the goals and objectives of the Shelter;

+ Evaluates the effectiveness of programs and participates in problem-solving and quality improvement efforts throughout the shelter;

+ Ensures that care and services are provided in accordance with current laws, rules, regulations and standards;

+ Manages the department's budget and resources with an emphasis on responsible stewardship and maximizing benefits to shelter animals and the community;

+ Fosters beneficial relationships with residents and members of community organizations;

+ Builds strong working relationships with local partners including government agencies, rescue groups, veterinarians, Animal Protection Police, and the Animal Services Advisory Commission.,

+ Acts as liaison to the Friends of the Fairfax County Animal Shelter for program planning and financial support;

+ Represents Fairfax County on regional councils and committees as needed;

+ Fosters a culture where no adoptable, treatable or rehabilitatable companion animal is euthanized for lack of space or lack of other resources.

+ Fosters a culture of inclusion, development, creativity and positivity for all staff and volunteers.

+ Ensures that outcome decisions regarding animals consider public safety as well as medical and behavioral needs of the pet.


+ Extensive knowledge and experience with developing and mentoring staff;

+ Knowledge of developing and implementing strategic plans;

+ Possession of critical thinking skills;

+ Knowledge of the principles and practices of managing a large animal facility;

+ Extensive knowledge of sound management and leadership principles and practices;

+ Expertise in developing and managing a budget with multiple line items contingent on unknown factors such as emergency medical care and large scale hoarding seizures.


+ Balancing concern for animal welfare with concerns for public safety.

+ Budget oversight to maintain robust, life-saving programs within a fixed budget. Note: the animal shelter has a supporting dedicated 501C3 organization (Friends of the Fairfax County Animal Shelter ) as an additional funding resource, a gift fund and two state grant programs, however, this funding may be variable. See current budget here .

+ Maintaining the safety, health, and emotional/mental wellbeing of all within the work environment.

+ Maintaining a healthy relationship of trust and collaboration with a large, diverse volunteer population.

+ Maintaining collaborative and cooperative relationships with interdependent County agencies such as Animal Protection Police, and the Health Department, as well as with service and regulatory agencies such as Facilities Management, Department of information Technology, Department of Human Resources and Risk Management.

+ Meeting/managing the expectations of various advocacy groups, volunteers and rescue partners.

+ Communicating in all areas, both internal and external. Management of social media network groups to avoid rumor mill negativity.

+ Managing public expectation with regard to euthanasia decisions.


Fairfax County is one of the premier centers of technology in the United States. Located just west of the nation's capital, Fairfax County is the most populous jurisdiction in the Commonwealth of Virginia. It has a large, diverse and dynamic economy, and while 90% of all businesses are small, it is home for eleven Fortune 500 companies, more than 430+ international owned firms, and the second largest concentration of technology jobs of any major U.S. market. Minority-, women-, and veteran-owned businesses make significant contributions to the economy and add diversity to the business community. Fairfax County Profile

The County offers residents an excellent environment in which to raise and educate their children. The Fairfax County Public Schools system and area private schools offer parents numerous education options. Fairfax County is also a leader in higher education, where five major colleges and universities, including the main campus of George Mason University, are located. Northern Virginia Community College - the largest community college in the Commonwealth of Virginia - has two campuses in Fairfax County. The community has a wealth of cultural and recreational resources that provide abundant opportunities for children to learn and grow.


Governed by a 10-member Board of Supervisors, and managed by the County Executive, Fairfax County government consistently achieves high praise for fiscal stability, quality service and technological sophistication. With over $4.52 billion in general fund revenues, Fairfax County maintains an exceptional Triple-A bond rating from three leading rating agencies - Moody's Investor Services, Standard and Poor's, and Fitch Investor Service.

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

+ Oversees all animal shelter operations, services, programs and personnel;

+ Assigns, schedules and evaluates the work of subordinate supervisory shelter personnel;

+ Makes routine inspections to review work in progress by subordinates;

+ Ensures that supervisory staff coordinates in-service training of shelter personnel;

+ Meets with members of the public having business with the shelter;

+ Ensures that the shelter's animal population is housed in a humane and sanitary manner;

+ Ensures that the shelter structure and equipment are properly used and maintained;

+ Directs the maintenance of detailed records of animals which are impounded;

+ Supervises a protective health program for injured and sick animals that are impounded;

+ Oversees the shelter's adoption program;

+ Ensures proper supervision of the selection of and euthanasia of animals that must be humanely destroyed;

+ Oversees the quarantine of animals that have bitten humans and are impounded at the shelter;

+ Ensures that drugs and FDA controlled substances are properly used and that inventory control is maintained;

+ Maintains a current strategic plan that is regularly updated and tracks the shelter's progress in attainment of its strategic goals and objectives;

+ Maintains working relationship with the Animal Services Advisory Commission and participates in the Commission's monthly meetings;

+ Acts as liaison and active member of the Friends of the Fairfax County Animal Shelter;

+ Represents Fairfax County on regional councils and committees as needed;

+ Mentors, coaches, and engages in proactive team building for all personnel, volunteers, and partners in the local and national community to keep the shelter progressive in meeting the needs of the animals and citizens served;

+ Reviews, maintains and implements programs and policies for progressive animal care that support a proactive approach to attaining a positive release rate consistent with community expectations and public safety considerations;

+ Fosters a culture where no adoptable, treatable or rehabilitatable companion animal is euthanized for lack of space or lack of other resources.

Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

+ Extensive knowledge of the principles and practices of managing an animal facility or managing a business in the private sector or governmental agency;

+ Ability to plan, organize, coordinate and direct work of subordinates;

+ Ability to communicate clearly and concisely, both orally and in writing;

+ Ability to provide effective leadership;

+ Ability to develop and maintain effective working relationships with subordinates, coworkers, County officials, public and private sector organizations, community groups and the public.

Employment Standards


Any combination of education, experience, and training equivalent to the following: (

(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")

Graduation from an accredited four-year college or university with a degree in animal or behavioral sciences, business administration, public administration, or a related field; plus five years of supervisory experience managing an animal facility or relevant management experience in the private industry or government sector.


+ Five years of experience serving in an executive or director role;

+ Experience managing a large animal shelter;

+ Experience working with elected officials, and committees;

+ Ability to work collaboratively with Friends of the Fairfax County Animal Shelter, Animal Protection Police, and the Animal Services Advisory Commission.

+ Ability to create and maintain working relationships;

+ Experience working with various departments serving in a supportive role.


Euthanasia Certification (Required within 6 months)


All newly hired employees are required to be fully vaccinated against COVID-19 (two weeks after the last required dose) as a condition of employment or obtain approval of a medical or religious exemption prior to their start date. Proof of an exemption or vaccination status will be required during the pre-employment onboarding process. New employees who obtain an exemption from the vaccine mandate for medical or sincerely held religious beliefs will still be subject to the weekly testing requirement. Vaccinated employees and employees with a medical or religious exemption will complete the attestation online on their first day of employment or shortly thereafter.

Must have pre-exposure rabies vaccination and tetanus vaccination within 3 months of appointment. The appointee to this position must submit to a criminal background check and a credit history check as a condition of employment and periodically thereafter. Completion of a "Statement of Economic Interest" form is required at the time of hire and annually thereafter.


+ Must be able to converse with others either in person or on the phone and review paperwork associated with the position.

+ Must be able to operate a vehicle.

+ Must be physically able to move throughout the shelter and its grounds for inspections.

+ Subject to random drug testing.

+ Must have current pre-exposure rabies vaccination and tetanus vaccination.

+ All duties may be performed with or without reasonable accommodations.


Panel interview(s); may include exercise.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.
14d ago

Companion Animal Manager

Leesburg, VA
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
What you'll do:

* Accountable for driving sales and for the overall effective operations within the area of aquatics, reptile, bird and small companion animals.
* Responsible for the welfare of all live animals and merchandise within the department.
* Responsible for the achievement of the Companion Animal department's budgeted sales goals, gross margin, animal and merchandise shrink targets, managing inventory levels, supply cost, reported budgeted expense rates and budgeted contribution.

Key Accountabilities:

* Ensure the health, proper handling and welfare of all animals are met according to P&Ps, including completion of hourly animal check list and wellness cards. Follow Vet Protocol for all sick animals.
* Directly supervises the Aquatics Specialist(s), leads and coaches all store partners in providing great guest service and in performing their assigned tasks with the objective of achieving budgeted sales.
* Ensure all supply back stock is worked daily and all other department back stock a minimum of 3x per week.
* Responsible for proper ordering of live animals to maximize sales, margin and inventory. Analyze inventory management data for the department and make recommendations for improvement.
* Ensure OSE standards are maintained in the department.
* Provide training and coaching in GUEST and product knowledge to partners daily on the sales floor and on an ongoing basis. Ensure a friendly and courteous atmosphere by all partners in the department.
* Achieve minimum presentation standards at all times in aquatics.
* In partnership with the SL/GEL ensure proper scheduling is being maintained in the department to ensure in-stock goals and guest service during peak hours.
* Partner with the Inventory Leader to ensure in-stock levels. Goals are achieved by reporting max changes or requested overrides are achieving I.M. grade.
* Effectively organize and price all clearance merchandise for the department.
* Assist the SL/GEL in planning out location changes needed to the grid and ad planner to maximize sales.
* Communicate all situations and/or conditions to the SL/GEL that affect the store (e.g. guest complaints, item requests, inadequate inventory levels, etc.).
* Ensure the proper handling and documentation for all Adoption Animals.
* Ensure the completion of all Planograms, Cut Ins and Reworks.
* Perform duties and assume responsibility as Leader on Duty (LOD) as needed.
* Perform all special or other projects as assigned.

LOD Key Accountabilities:

* Provide quick and courteous service to all guests by utilizing the GUEST Model throughout the store.
* Ensure OSE standards are maintained throughout the store.
* Ensure that the store is opened and / or closed in accordance with established P&Ps.
* Provide training and coaching in GUEST and product knowledge to store partners.
* In partnership with the Store Leader and/or Guest Experience Leader ensure proper store scheduling is being maintained to ensure guest service during peak hours.
* Adhere to and promote established safety procedures.
* Assist the Guest Experience Leader and/or Store Leader in planning out location changes needed to the grid and ad planner to maximize sales.

Supervisory Responsibility:

* Directly supervise all Aquatics partners.
* Provide guidance and training to partners.
* Complete performance evaluations for partners.

Work Environment:

The majority of job duties are conducted indoors, although merchandise stocking and customer carry-outs will require that an associate leave the store briefly. Because this position requires bending, kneeling, lifting (up to 50 pounds, as necessary) and standing for long periods of time. The large majority of this associate's time will be spent in direct contact with our customers.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
25d ago

Case Manager (Loudoun County Youth Shelter)

Grafton Integrated Health Network
Leesburg, VA
JOB TITLE: Case Manager


The Case Manager provides the link between Grafton and external customers including families, placing agencies and the community. At Grafton, all clients have an individual plan (children and adolescents - a Plan of Care and usually an IEP ; adults - Person-Centered Plan), which includes the central documents that describe treatment. In general, the Case Manager serves as an advocate for the client and his/her family and ensure coordination of services provided by Grafton during a client's stay, as well as coordination of services needed upon discharge. The Case Manager is responsible for the oversight of the implementation of individual plans for all clients on the case load. The Case Manager works collaboratively with internal and external customers to ensure a smooth admission to Grafton, to establish criteria that will promote transition to the next most appropriate level of care, to develop the individual plan, to ensure authorization from the funding agency for the services and level of care needed, and to ensure that the client makes steady progress toward achieving the goals and the discharge or transition criteria, as stated in the Plan, within the designated time period. Case Manager collaborates with internal and external stakeholders to create and implement a transition plan that will prepare the client for successful discharge or transition to the next appropriate level of care, identifying and securing needed resources.



* Facilitates pre-enrollment tasks to prepare for a client's enrollment.

* Facilitates the admission intake process.

* Case Managersdevelop the Treatment team/Medication Meeting schedule

* Facilitates multidisciplinary team meetings to monitor client progress and updates the Plan of Care.

* Meets and adheres to all timelines as required for funding (i.e. Medicaid EPSDT/Waiver, Private Insurance and Single Case Agreements)

* Coordinates and facilitates the new IEP (students) or PCP (adults) and revisions to those documents.

* Ensures documentation for each Client's Record is accurate and properly maintained.

* Managing the Transition and Discharge Process

* Facilitates discharge from Grafton.

* Facilitates transfer to another Grafton program or level of service provided by Grafton.

* Prepares for and attends FAPT/PCP meetings.

* Manages 9 week / quarterly report process.

* Responds to stakeholder complaints regarding all aspects of treatment and care for client.


* Ability to provide Direct Care and/or supervision of clients is required

* Ability to participate in limited the On-Call rotation

* Managing hospitalizations both medical and acure

* Ability to conduct preplacement interviews


FLSA Exemption Status:

Exempt (salaried - not eligible for overtime)

X Non-Exempt (hourly - eligible for overtime)



Minimum Age

Minimum Training and Experience

Case Manager


* Masters degree in social work, psychology or counseling; or,
* Bachelor degree in social work or psychology with at least one year of documented field experience; or,
* Bachelor degree with at least three years experience working with children in a residential facility.

Additional requirements:

* Knowledge of CSA/Medicaid/Private funding processes.
* Knowledge of services accessible to special needs/mental health population
* Previous case management or like experience


Requires a valid driver's license.

Flexible hours


Please refer to Grafton's "New Employee Initial Training as Required by Job Title" chart and Grafton's "Company Level Planned Training Calendar" for the current year. Both documents can be referenced on GraftoNet.




General Activity:

Ability to see and hear:

At all times


1 - 2 hours per day


6 - 8 hours per day





Climb Stairs


Engage in standing physical restraint














Lift & push/pull & carry

Sedentary - 10 lbs max.& carry small objects occasionally


Light - 20 lbs max. & frequently carry up to 10 lbs.


Medium - 50 lbs. max. & frequently carry up to 25 lbs


Lift more than 100 lbs.

Not applicable

Repetitive motion - Describe: Typing and using a computer mouse

6 - 8 hours per day

Work Environment:

Operate household appliances


Operate light or heavy machinery

Not applicable

Work around body fluids


Possibility of bites from clients


Possibility of hostility (cussing, refusal to follow directions, name calling, threats to harm) from clients


Possibility of aggression from clients


Work with household cleaning products


Work with toxic chemicals

Not applicable

Work outdoors


Electrical Work

Not applicable

Noise level: Quiet

Moderate noise

Loud noise



Computer Skills: Knows basic computer skills: how to log on, create/access/ save a document in Word, basic keyboarding skills; how to use KRONOS.

Conflict Management: Identifies and takes steps to prevent potential situations that could result in unpleasant confrontations. Manages and resolves conflicts and disagreements in a positive and constructive manner to minimize negative impact.

Continual Learning: Grasps the essence of new information; masters new technical and business knowledge; recognizes own strengths and weaknesses; pursues self-development; seeks feedback from others and opportunities to master new knowledge.

Cultural Competence: Understands how to behave in a cultural competent way in the workplace.

Customer Service: Balancing interests of clients, family and agency; readily readjusts priorities to respond to pressing and changing client, family and agency demands. Anticipates and meets the needs of clients, families and agencies; achieves quality end-products; is committed to continuous improvement of services.

Human Resource Management: Ensures employees are appropriately selected, developed, utilized, appraised, and rewarded; takes corrective action. Assesses current and future staffing needs based on organizational goals and budget realities.

Data Conception: Requires the ability to compare and/or judge the readily observable, functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) or data, people or things.

Interpersonal Communications: Requires the ability of speaking and/or signaling people to convey or exchange information. Includes receiving assignments and/or directions from supervisor.

Language Ability: Requires the ability to read a variety of correspondence, policy manuals, forms and reports. Requires the ability to prepare correspondence, reports, Board notices, forms, minutes, etc. Must be able to speak with poise, voice control and confidence, and to articulate information to others.

Intelligence: Requires the ability to apply rational systems to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; to interpret a variety of instructions furnished in written, oral, diagrammatic or schedule form.

Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to follow oral and written instructions. Must be able to communicate effectively and efficiently in Standard English.

Numerical Aptitude: Requires the ability to utilize mathematical formulas; to add and subtract; multiply and divide; utilize decimals and percentages and compute discount and interest.

Form/Spatial Aptitude: Requires the ability to inspect items for standard length, width and shape.

Motor Coordination: Requires the ability to coordinate hands and eyes rapidly and accurately in using automated office equipment.

Manual Dexterity: Requires the ability to handle a variety of items, office equipment, control knobs, switches, etc. Must have minimal levels of eye/hand/foot coordination.

Color Discrimination: Requires the ability to differentiate between colors and shades of color.

Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress when confronted with persons acting under stress.

Physical Communication: Requires the ability to talk and/or hear: (talking - expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear). Must be able to communicate via telephone.


Attention to Detail: Is thorough when performing work and conscientious about attending to detail.

Compassionate and Caring: Valuing and being sensitive to the needs of others. Listens and observes others to understand what they might be experiencing. Shows understanding, friendliness, courtesy, tact, concern and politeness for others;

Creative thinking: Uses imagination to develop insights into situations and applies new solutions to problems. Suggests new methods to accomplish goals.

Professionalism: Understands and demonstrates personal professional behaviors and boundaries.

Conflict Management: Identifies and takes steps to prevent potential situations that could result in unpleasant confrontations. Manages and resolves conflicts and disagreements in a positive and constructive manner to minimize negative impact.

Continual Learning: Grasps the essence of new information; masters new technical and business knowledge; recognizes own strengths and weaknesses; pursues self-development; seeks feedback from others and opportunities to master new knowledge.

Cultural Competence: Understands how to behave in a cultural competent way in the workplace.

Customer Service: Balancing interests of clients, family and agency; readily readjusts priorities to respond to pressing and changing client, family and agency demands. Anticipates and meets the needs of clients, families and agencies; achieves quality end-products; is committed to continuous improvement of services.

Collaboration: is able to establish positive, relationships with other individuals or groups and garner the support necessary to achieve a common goal.

Leadership: Makes sound decisions and inspires others to do well

Problem Solving: Identifies and analyzes problems; distinguishes between relevant and irrelevant information to make logical decisions; provides solutions to individual and organizational problems.

Self-Evaluative: Reflects on own actions and their impact on others or a situation.

Self-Management: Displays self-initiative, effort and commitment towards fulfilling a goal. Works with minimal supervision, is motivated to achieve, and demonstrates responsible behavior.

Ethical: Operates with integrity and honesty and in a fair manner within a set of values and beliefs.

Flexible and Resilient: Is open to change and new information; adapts behavior to new information, changing conditions, or unexpected obstacles; effectively deals with uncertainty; deals effectively with pressure and stressful situations; maintains focus and intensity and remains optimistic and persistent, even under adversity. Recovers quickly from setbacks. Effectively balances personal life and work.

Ability to Influence: Persuades others; builds consensus through give and take; gains cooperation from others to obtain information and accomplish goals; facilitates "win-win" situations.

Service Motivation: Creates and sustains an organizational culture which permits others to provide the quality of service essential to high performance. Enables others to acquire the tools and support they need to perform well. Shows a commitment to public service. Influences others toward a spirit of service and meaningful contributions to mission accomplishment.

Stress Management: Considers own stressors and knows techniques for managing stress.

Teaching Others: Familiar with principles of adult learning; Provides constructive feedback, Coaches employees on how to perform tasks. Knows techniques for teaching clients.

Team Building: Inspires, motivates, and guides others toward goal accomplishments. Consistently develops and sustains cooperative working relationships. Encourages and facilitates cooperation within the organization and with customer groups; fosters commitment, team spirit, pride, trust. Develops leadership in others through coaching, mentoring, rewarding, and guiding employees.

Written Communication: Expresses facts and ideas in writing in a clear, convincing, and organized manner.

Quality of Work: Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interacts with all co-workers and the general public.

Quantity of Work: Maintains effective and efficient output of all duties and responsibilities as described under "Specific Duties and Responsibilities."

Dependability: Assumes responsibility for doing assigned work and for meeting deadlines. Completes assigned work on or before deadlines in accordance with directives, Grafton policy, standards and prescribed procedures. Accepts accountability for meeting assigned responsibilities in the technical, human and conceptual areas.

Attendance: Attends work regularly and adheres to Grafton policies and procedures regarding absences and tardiness. Provides adequate notice to higher management with respect to vacation time and time-off requests.

Initiative and Enthusiasm: Maintains an enthusiastic, self-reliant and self-starting approach to meet job responsibilities and accountabilities. Strives to anticipate work to be done and initiates proper and acceptable direction for the completion of work with a minimum of supervision and instruction.

Judgment: Exercises analytical judgment in areas of responsibility. Identifies problems or situations as they occur and specifies decision objectives. Identifies or assists in identifying alternative solutions to problems or situations. Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors. Seeks expert or experienced advice and researches problems, situations and alternatives before exercising judgment.

Cooperation: Accepts supervisory instruction and direction and strives to meet the goals and objectives of same. Questions such instruction and direction when clarification of results or consequences are justified i.e., poor communications, variance with Grafton policy or procedures, etc.

Relationships with Others: Shares knowledge with supervisor for mutual and Grafton benefit. Contributes to maintaining high morale among all Grafton employees. Develops and maintains cooperative and courteous relationships with department employees, staffers and managers in other departments, to project a good Grafton image. Tactfully and effectively handles requests, suggestions and complaints from other departments and persons in order to maintain good will within Grafton. Emphasizes the importance of maintaining a positive image within Grafton. Interacts effectively with fellow employees.

Coordination of Work: Plans and organizes daily work routine. Establishes priorities for the completion of work in accordance with sound time-management methodology. Avoids duplication of effort. Estimates expected time of completion of elements of work and establishes a personal schedule accordingly. Attends meetings, planning sessions and discussions on time. Implements work activity in accordance with priorities and estimated schedules. Maintains a calendar for meetings and deadlines.

Safety and Housekeeping: Adheres to all safety and housekeeping standards established by Grafton and various regulatory agencies. Sees that the standards are not violated. Maintains a clean and orderly workplace.


Assessment/data collection: Knows how to assess a client's skills and knowledge and to plan appropriate supports to help the individual develop to his/her capacity. Knows data collection methods for measuring progress.

Basic Psychopharmacology: Knows common medications used with individuals served and symptoms that are treatable; is familiar with signs of side-effects. Understands when to become concerned about toxic effects - how to respond and document.

Behavior Support: Can define, observe and record behavior to support a functional assessment. Understands the purpose of a functional assessment. Understand positive interaction skills (personal boundaries, counseling) and the role of the environment necessary to support individuals to learn alternative behaviors and manage their own behavior eventually. Understands correct use of positive reinforcement.

Characteristics and Needs of Individuals: Knows the general characteristics individuals as pertains to specific diagnosis, the challenges a person with a disability or psychiatric disorder faces and the general supports needed.

Child Development: Understands typical developmental milestones and phases of social-emotional development. Considers the impact of developmental disability.

Client Advocacy: Understand the diverse challenges facing individuals and their support systems. Able to identify and use effective advocacy strategies to overcome challenges.

Communication and Communication Disorders: Knows the dynamics of effective communication in order to interact effectively with team members and support individuals and their families. Knows common communication disorders and interventions (communication devises, PECS, visual supports).

Community Participation: Knows how to assist individuals in identifying and accessing resources in the community matching specific resources and interventions to the individual's unique needs and recognizing the importance of friends, family, community relationships, social roles and a healthy lifestyle.

Documentation and Notification Guidelines: Knows the importance of documentation and notification, guidelines for legal documentation, and standard documentation required at Grafton.

Emergency Intervention: Knows techniques for managing escalated behavior (de-escalation techniques, use of soft blocks, releases, physical restraint, monitoring for safety, and de-briefing resolution techniques) and understands how they apply differently to different situations and individuals.

First Aid and CPR: Knows how to apply basic first aid & CPR.

Grafton and Human Services: Knows Grafton mission, values, vision, structure, to whom services are provided and why, the philosophies relevant to service provision, including: person and family centered supports, achieving personal outcomes, quality of life, multi-disciplinary team approach to treatment. Understands the role of the DSP employee and his/her relationship to the team.

Health and Safety: Is knowledgeable about health and safety issues: nutrition, food preparation and safety, household management, signs of illness, infection control, common health care conditions, seizure disorders, risk behaviors, suicide prevention, safety in vehicles, emergency preparedness and evacuation, and safe storage and use of chemical products.

Individual Plans: Understands the individual plan development and revision processes and how to learn about an individual using the Individual Plan and Client Record. Knows how to interpret and implement goals and objectives to teach skills and provide necessary behavioral supports. Can determine an appropriate assessment (data collection) method fo
60d+ ago

Territory Manager, Animal Health

Amerisourcebergen Corporation-Corporate
Remote or Tucson, AZ
Are you looking to make a difference in a patient's life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!
What you will be doing

As of August 24, 2021, AmerisourceBergen requires all U.S. team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a disability/medical reason or sincerely held religious belief you will be required to follow AmerisourceBergen's policy and process to apply for an exemption/accommodation.

The Territory Manager is responsible for generating sales of products and equipment to both existing veterinarians and new customers within an assigned sales territory. The Territory Manager plans and makes sales calls, and selects products and programs that motivate customers to buy products.

This is a remote position supporting accounts in Tucson, AZ. The ideal candidate will live within this territory.

* Call on target, current and prospective customers in order to generate sales, improve market share, and increase income for MWI.

* Utilize the computer as a sales aid and be competent in the use of MWI e-mail, MWI promotions in Outlook, and the MWI Territory Manager website.

* Seek to understand the needs of the veterinarian and clinic and, in turn, select products and services to satisfy those needs.

* Establish appropriate relationships with veterinarians and clinics.

* Review and utilize sales analysis and top supplier reports in pre and post call planning.

* Prepare and maintain a written call cycle consistent with territory changes.Share information with ISR and Regional Manager.Call cycle information includes account number, name, location, and day of the week.

* Stay current on the full line of products and services offered by MWI.

* Demonstrate competency in MWI sales programs, promotions and products.

* Establish account profiles for customers within territory.

* Be responsive to communication from customers, MWI team members, and manufacturer representatives.

* Detail and/or demonstrate new products and promotions for customers.

* Ensure reporting is submitted timely.

* Meet sales goals and budget numbers by territory and manufacturer.

* Act as a resource to the customer in business matters dealing with such issues as inventory management, equipment and products.

* Act as point person for customers on nearly all dealings with the company; work with MWI inside personnel to ensure customer issues are resolved.

* Maintain vehicle in a professional manner.

* Work closely with key vendors and Product Specialists.

* Maintain adequate support material and detail aids in automobile.

* Comply with other requests from MWI Regional Managers and leadership.

* Participate in conference calls and meetings as requested.

What your background should look like

* A bachelor's degree and one to three years of outside sales experience, preferably in animal health, are desired.

* Will consider Practice Managers and Veterinary Technicians.

* Excellent interpersonal, presentation, and organizational skills and a proven ability to sell are necessary.

* A valid drivers' license and good driving record are mandatory.

* Must live within the Tucson, AZ region

What AmerisourceBergen offers

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.


Full time

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
4d ago

Country Sales Manager, France/Spain - Animal Nutrition

Remote or New York
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Country Sales Manager - France & Spain, based out of France

LOCATION: remote working based in France

BUSINESS SEGMENT: Animal Nutrition & Health

Balchem Corporation develops, manufactures and markets specialty ingredients that improve and enhance the health and well-being of life on the planet, providing state-of-the-art solutions and the finest quality products for a range of industries worldwide. Our corporate headquarters is located in New Hampton, New York, (Hudson Valley area) and we have a broad network of sales offices, manufacturing sites, and R&D centers, primarily located in the US and Europe. Founded in 1967, Balchem is a publicly traded company (NASDAQ - BCPC) with annual revenues over $700 million and a market cap exceeding $4.0 billion. The company consists of three business segments: Human Nutrition & Health; Animal Nutrition & Health; and Specialty Products. Balchem employs over 1,400 people worldwide who are engaged in diverse activities, committed to developing the company into global market leadership positions. To learn more about our dynamic, stable and growing company, visit

Supported by our Choline Product Manager, Ruminant Technical Service Specialist, marketing and customer service teams, and reporting to EMEA Director, the Area Technical Sales Manager will have to :
- Develop profitable sales of Balchem's ANH portfolio for both Ruminants and Monogastric/Aqua/Pet in France and Spain (rumen protected encapsulated nutrients, chelated mineral, choline chloride) through market intelligence and business excellence.
- Manage and grow existing business whilst developing new opportunities through technically supported initiatives.
- Evaluate and recommend appropriate route to market to succeed.

- Leverage existing network within the local ANH Industry to understand challenges and decision-making drivers
- Evaluate and update market intelligence on animal nutrition including customer and prospect profiles, market trends and competition in territories
- Build and execute sales plans with premixers, feed mills, integrators, regional key accounts and every other relevant partners within the territories: distributors, consultants, veterinarians, dairy farms, …
- Network in the science related community, set up R&D and field trials as necessary (dairy)
- Monitor product performance, customer satisfaction and provide coordinated technical support as required
- Recommend and contribute to the product technical and marketing strategies, including trade shows, technical seminars and customer relationship building initiatives
- Contribute to monthly S&OP forecast for its territories to meet customer demand

Minimum Bachelor's degree (Master's degree a plus) in Animal Science, Veterinary Science or Business Management field
Ruminant nutrition and market knowledge a serious advantage
Relevant 7-10 years sales/marketing/technical experience in animal nutrition, feed, feed additives, premix in France and Spain
Fluent English, French and Spanish speaker/writer
Demonstrate customer focus, drive sustainable solutions, communicate effectively, work in team, strategic thinker, dynamic achiever

Home office based, location North West France, frequent travelling, car allowance, competitive package

Balchem is committed to a workplace culture that values and promotes diversity, inclusion, equal employment opportunities, and a work environment free of harassment and hostility.



4h ago
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Animal Resources Manager of Administration

Joslin Diabetes Center
Remote or Boston, MA
The Animal Resources Manager of Administration coordinates the ordering and receiving of animals, inventory shipments, maintains facility records including census, advises the administration on budgetary matters affecting the animal facility and participates in the rate analysis. Performs technical procedures including cryopreservation and microinjection.

Along with our fellow health care organizations in the Longwood Medical Area and Greater Boston, all members of the Joslin workforce will be required (by October 31, 2021) to receive a COVID vaccine. The vaccine requirement holds true for Joslin employees who work fully remote and will be a condition of employment for all moving forward.

Therefore, the successful candidate would have to provide proof of full vaccination prior to October 31, 2021.

+ Purchase weekly food, bedding and supplies and monitor expenditures.

+ Purchase animals for the investigators and provide cage cards and paperwork for the staff to unpack and process the animal deliveries.

+ Compute monthly per diem charges and submit to the Office of Sponsored Research by the first business day following the month closure.

+ Obtain caging quotes and purchase caging.

+ Record keeping (temp checks, pest checks, and census).

+ Oversee monthly temperature monitoring with Facilities for all animal rooms, especially those performing brown fat experiments.

+ Provide census data to IACUC for Annual Reviews.

+ Coordinate Imports and Exports of mice from other institutions including coordination with the veterinarians, any testing required, processing of international documents for exports, and coordination with quarantine for incoming shipment receipt and testing.

+ Perform rate analysis for Animal Facility per diems on a periodic basis.

+ Ensure compliance with state, federal and Joslin policies.

+ Assist in writing and implementing Animal Facility policies.

+ Ensure standard operating procedures are accurate and up to date and update procedure manual periodically.

+ Contribute to generating Animal Facility budgets and monitoring adherence.

+ Perform technical procedures as appropriate such as cryopreservation, microinjection, and coordinate with veterinarian on special health testing projects.

+ Communicate with other departments as necessary including such departments as Office of Sponsored Research, Human Resources, and Fiscal Services.

+ Provide cross-coverage with the Animal Facility Manager of Operations.

+ Confer with the IACUC as necessary.

+ Provide information on animal use and purchase as requested.

+ Advises the Office of Research Administration and the IACUC regarding potential issues affecting the use of animals in research and education.

+ Other duties as assigned.

+ LATG and/or B.S. in Animal Science

+ 5-7 years related experience in laboratory animal facility

+ Certified (ALAT) by AALAS

+ Must have knowledge of regulations and national standards relating to the care and use of animals in research, Institutional Care and Use Committee (IACUC) role and responsibilities and procedures, and the role and value of animal use in research.

+ Strong organizational, communication, interpersonal and teaching skills are required.

+ Work hours may include occasional weekend or holidays.

+ Must respond to after-hours emergency calls when necessary.

Requisition Number (add R/N and FY after populates): R3479-21

External Company Name: Joslin Diabetes

External Company URL:

Street: One Joslin Place
39d ago

Account Manager Animal Health Poultry- Remote- Work from Home

DSM - Bright Science. Brighter Living.™

Royal DSM is a global, purpose-led, science-based company active in Nutrition, Health and Sustainable Living. DSM's purpose is to create brighter lives for all. DSM addresses with its products and solutions some of the world's biggest challenges while simultaneously creating economic, environmental and societal value for all its stakeholders - customers, employees, shareholders, and society at large. DSM delivers innovative solutions for human nutrition, animal nutrition, personal care and aroma, medical devices, green products and applications, and new mobility and connectivity. DSM and its associated companies deliver annual net sales of about €10 billion with approximately 23,000 employees. The company was founded in 1902 and is listed on Euronext Amsterdam.

More information can be found at

Works under minimal supervision of Regional Sales Director, normally away from any central DSM location, working out of home office. Preferred location of employee in PA, DE, MD or VA. Significant travel (normally min 60%) is required. No direct supervisory responsibility but may assist in training and developing new or less experienced Account Managers or other personnel as required. Accounts can range in size from large global entities to local producers and feed manufacturers in given region. Establish strong and open relationships with all key decision makers and influencers at these accounts. This position would require expert product positioning, value selling, and price negotiation. This position would also coordinate DSM technical staff to best provide solutions and assistance to those accounts in this region. Competition in the field may include direct sales personnel or sales agents working indirectly for competing companies. The Account Manager must continuously develop and improve sales competencies as well as market, competitive, and product knowledge. DSM account managers are part of larger regional team and work to support each other at those accounts that cross geographical boundaries.

Find your passion here:

Bring your Passion! Build your future!

You'll be responsible to:

+ Sales of DSM quality, vitamins, premixes, enzymes, and other proprietary nutritional solutions sold directly to large and regional livestock producers, feed mills and nutrition consultants in designated area.

+ Create and build preferred relations at multiple levels within the customer's organization utilizing DSM Technical Marketing and Management support.

+ Work with Regional Sales Director to achieve budget targets of volume and pricing targets.

+ Development and implementation of projects within CRM Project Funnel according to agreed schedule.

+ Inform management about relevant market data such as: competitive price and strategy as well as industry product demand, market trends, etc.

+ Deliver presentations aiming to improve customer knowledge of DSM products as well as to further develop DSM branding.

+ Quote price and develop commercial proposals according to agreed strategy.

+ Prospect, search for new customers, new business opportunities and promote innovation for new products, technology, and other solutions developed by DSM or key partners.

+ Acknowledge and strictly follow SHE policies in all activities.

Get the reward to match your passion

Working for DSM means the opportunity to really contribute to improving people's lives and solving the challenges of today's world. Challenging jobs, career opportunities, and an inspiring environment allow you to enhance your personal development. DSM recognizes that the on-going success of the company depends on the continued development and engagement of our employees and pursues a fair and competitive remuneration policy, recognizing individual and team competencies and performance.

At DSM, we Do Something Meaningful.

What we look for in you

+ + Bachelor's Degree or equivalent experience in production/technology of business-related field.

+ Demonstrated a willingness to serve and problem-solving capabilities.

+ Demonstrated experience in communicating with a variety of individuals within the industry.

+ Knowledge of industry and markets, in-depth know-how about products and/or applications.

+ Excellent communication, negotiation, planning and organizational skills.

+ Analytical ability to plan, forecast, and track business metrics to achieve budget targets.

Procedure & Contact

Interested in this position? Please apply online via the career portal (

Pre-employment screening procedures are part of the DSM Recruitment & Selection Process. You will be contacted when further information is required

DSM NA is an Equal Opportunity and Affirmative Action Employer. DSM is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
23d ago

REMOTE: Epic Application Manager - Willow Inpatient (Mgr: Hemmen)

Trinity Health
Remote or Livonia, MI
Employment Type:Full time Shift:
Description:Application Manager for Willow Inpatient Third Party Apps and Medication Charging

Remote/work from home opportunity with limited travel.

Epic Willow Inpatient Certification highly preferred


Provides direct management leadership, coordination and communication for the implementation of the application, application area, or specialized team. Responsible for providing specialized knowledge and oversight of application. Directly manages personnel within team, identifies strength and weakness of team members, and provides guidance to ensure success of the overall collective team and individual team members. Maintains the overall scope, schedule, and quality of the project in a specific application area or team. Works closely with the Epic Director Applications and other Project Managers to coordinate activities. Ensures business community is engaged in the project. Provides assistance and guidance to Application Coordinators in their respective areas. Reviews the progress of the project on an ongoing basis with team members and Epic Director Applications, Project Managers and Project and Clinical Executive team.


Knows, understands, incorporates and demonstrates the Trinity Health Mission, Vision and Values in behaviors, practices and decisions.

Collaborates with physician colleagues and other care providers to establish standards of care for target medical conditions and procedures, utilizing evidence, quality indicators, regulatory requirements, and cost and performance data to guide decision making.

Manages and assigns resources to support the project. Manages resources to support the project. Incorporates best practice work flows into the user experience.

Service Quality: Ensures all team members adhere to established service quality guidelines, and that a just culture root cause investigation is completed for all significant events within specified timeline. Reviews all root cause documents for supported applications.

Develops training and skill development plans to provide staff expertise in programming, technical and business analysis skills. Responsible for maximizing cross training opportunities to utilize staff most efficiently. Establishes and recommends required training standards for application support staff.

Provides oversight and direction for resource planning and management. Recommends an optimal model organization structure, and responsible for managing a team structure to support the organization.

Responsible for evaluating team performance and staff hiring and performance related decisions.

Develops and institutes process standards for the team and ensures consistency in performance. Responsible for ensuring all System Office and department policies and procedures are followed within the department.

Responsible for on-going evaluation of application and associated technical systems to improve client effectiveness and operational efficiencies. Monitors and approves enhancements requests and all support work orders and requests for services outside of basic support services.

Develops and maintains on going communication with customers, managers, and staff throughout the system regarding new product functionality, regulatory and vendor updates and product standardization opportunities. Oversees, monitors and communicates smooth transition from project to support in order to minimize impact on clients.

Serves as a point of escalation for issues requiring coordination, resolution and for multiple teams. Provides recommended solutions as appropriate.

Maintains a working knowledge of applicable Federal, State and local laws and regulations, the Trinity Health Integrity and Compliance Program and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.


Must be available and plan to serve on this program for a minimum of four (4) years.

Three (3) to five (5) years serving in a management or a functional leadership role with supervisory responsibility and/or experience as a consultant.

Bachelor's degree in healthcare, IT or related field preferred or an equivalent combination of education and experience. Knowledge of clinical or revenue workflow preferred. Must be able to learn Epic's software and Epic certification will be required after training is complete. Current Epic certification preferred.

Familiarity with information systems, clinical software and other computer applications

Must possess prior experience in, process improvement and change leadership.

Ability to see the position in what is new and different and to focus on what the system does and not what it does not do.

Ability to develop, manage and monitor the overall implementation for a specific application team and/or area and to reinforce the importance of the project and provide consistent communication to application directors and application project teams.

Ability to communicate to leadership regarding challenges and strategies for success.

Ability to approach problems constructively by focusing on how to move the project forward.

Ability to effectively manage resources within the organization.

Strong communication skills with the ability to communicate information clearly and concisely with leadership and the team

Ability to motivate team members, gain trust and establish effective relationships with Epic counterparts.

Ability to appropriately align team member skills to team responsibilities and show appreciation for overall collective team and individual team member efforts.

Recognized and respected within the organization.

Strong analytical abilities and the ability to assess and match organizational needs to the system's functionality.

Ability to research, evaluate, analyze and implement alternatives to reach issue resolution.

Ability to manage a project team at a detailed task and to reach established deadlines and adhere to them.

Ability to commit to established timetables in order to ensure successful project outcomes.

Must be an effective consensus builder and collaborator, have excellent written and verbal interpersonal and communication skills, and operate effectively in a highly collaborative environment.

Must be able to operate effectively in a collaborative, shared team environment.

Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.


Operates in a typical office environment. The area is well lit, temperature-controlled and free from hazards. Incumbent communicates frequently, in person and over the telephone, with people in a number of different locations on technical issues.

Manual dexterity is needed in order to operate a keyboard. Hearing is needed for extensive telephone and in person communications. Must be able to speak and communicate clearly and effectively.

The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same time and adapt to interruptions.

Must be able to adapt to frequently changing work priorities and be able to prioritize and balance the requirements of working with the System Office and Regional Health Ministries (RHMs).

Must be able to travel to various Trinity Health sites as needed. Work hours may possibly include after hours and weekends.

May require participation in a rotating on-call schedule after implementations have begun.

Trinity Health's Commitment to Diversity and Inclusion Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.
11d ago

Mgr Programs 3 - Metis Deputy Program Manager

Northrop Grumman
Fairfax, VA
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5d ago
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Senior Capture Manager (Mgr Capture Management 3) - 4197

Huntington Ingalls Industries
Fairfax, VA
3d ago

REMOTE: Epic Application Manager - Willow Inpatient (Mgr: Hemmen)

Trinity Health Corporation
Remote or Livonia, MI
17d ago

Service Site Manager Mgr. Installations

Varian Medical Systems, Inc.
Washington, DC
15d ago

Underwriting Assistant Manager (Insurance Assistant Branch Mgr.)

ICW Group
Remote or Los Angeles, CA
49d ago

Financial Project Mgr / e-Payments Project Manager

Conduent Incorporated
Remote or Austin, TX
50d ago

Financial Project Mgr / e-Payments Project Manager

Remote or Austin, TX
45d ago

Senior Hazardous Area Construction Manager/Project Mgr

McLean, VA
60d+ ago

Animation Outsourcing Specialist

Remote or Bellevue, WA
2h ago

NIH-NIAID-DIR/LVD-Animal Biologist

Axle Informatics
Bethesda, MD
Easy Apply
6d ago

Animal Care Technician

Charles River
Poolesville, MD
17d ago

Animal Care Technician 1 ($500 sign on bonus)

Charles River Laboratories
Poolesville, MD
17d ago

Technical Animator

SAIC (Science Applications Int.)
Remote or Huntsville, AL
52d ago

Technical Animator

Remote or Huntsville, AL
50d ago

Virtual Care Specialist

MCG Health System
Remote or Augusta, GA
5d ago

Pharmacokinetics Animal Technician

General Dynamics
Silver Spring, MD
4d ago

VCA Animal Emergency Critical Care

VCA Antech, Inc.
Leesburg, VA
60d+ ago

Care Specialist

Equality Health
Remote or Phoenix, AZ
17d ago

Wound Care Specialist (RN) - (PRN, 7:30a - 4p)

Novant Health
Manassas, VA
1d ago

Technician, Urgent Care

Kaiser Permanente
McLean, VA
3d ago

NV Rides Manager

JCCs of North America
Fairfax, VA
60d+ ago

Companion Animal Manager

Leesburg, VA
24d ago

Companion Animal Department Manager

Sterling, VA
19d ago

Companion Animal Department Manager

Sterling, VA
17d ago

Country Sales Manager, France/Spain - Animal Nutrition

Remote or Paris, NY
2d ago

Country Sales Manager, France/Spain - Animal Nutrition

Remote or Paris, NY
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2d ago
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Companion Animal Department Manager

Rockville, MD
28d ago

Companion Animal Department Manager

Rockville, MD
60d+ ago

Country Sales Manager, France/Spain - Animal Nutrition

46d ago

Companion Animal Department Manager

Frederick, MD
28d ago

Average Salary For an Animal Shelter Manager

Based on recent jobs postings on Zippia, the average salary in the U.S. for an Animal Shelter Manager is $34,460 per year or $17 per hour. The highest paying Animal Shelter Manager jobs have a salary over $52,000 per year while the lowest paying Animal Shelter Manager jobs pay $22,000 per year

Average Animal Shelter Manager Salary
$34,000 yearly
$17 hourly
Updated October 24, 2021
10 %
90 %