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Animal shelter worker skills for your resume and career

Updated January 8, 2025

3 min read

Quoted expert

Dr. Chase Runyan

Below we've compiled a list of the most critical animal shelter worker skills. We ranked the top skills for animal shelter workers based on the percentage of resumes they appeared on. For example, 14.8% of animal shelter worker resumes contained crisis intervention as a skill. Continue reading to find out what skills an animal shelter worker needs to be successful in the workplace.

15 animal shelter worker skills for your resume and career

1. Crisis Intervention

Here's how animal shelter workers use crisis intervention:

Provided crisis intervention, information and supportive listening.
Provided shelter supervision, telephone crisis intervention.

2. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how animal shelter workers use mental health:

Provided addiction, mental health and crisis counseling and education to adolescent residents of an inpatient drug treatment facility.
Shelter Contributions: * Experience working with Homeless, Substance Abuse, Mental Health, housing and Criminal Justice.

3. Direct Care

Direct care is the act of identifying people with special needs and offering the necessary care for them.

Here's how animal shelter workers use direct care:

Provided direct care and supervision to abused and neglected children placed in emergency shelter.
Provide direct care to homeless and/or at risk youth ages 10-17.

4. Emergency Shelter

Here's how animal shelter workers use emergency shelter:

Provide case management services for survivors of domestic violence in an emergency shelter and transitional living program.
Maintained daily notes in emergency shelter log during every shift, including documenting residents and staff updates.

5. Client Intake

Here's how animal shelter workers use client intake:

Assisted Case Managers in new client intake, processing six to eight new clients weekly.
Completed client intake forms and verify proper identity of registered clients.

6. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how animal shelter workers use community resources:

Have knowledge of the dynamics of rape and local community resources for rape victims.
Helped clients access community resources to get off the street.

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7. HMIS

Here's how animal shelter workers use hmis:

Enroll clients into the HMIS System and CES.
Entered data in HMIS and NCATrak.

8. Front Desk

Here's how animal shelter workers use front desk:

Worked at the front desk and with photography for the shelter's website.
Monitor visitor check-in and front desk calls and inquiries.

9. Incident Reports

An Incident Report, in a medical facility such as hospitals and nursing homes, is a type of paperwork filled out immediately after and in the case of an incident of some sort, with the goal of describing the incident and its consequences, as well as the measurements taken after or during the incident, as well as any other information relevant to said incident. Such an incident might be a patient acting out or a patient being injured.

Here's how animal shelter workers use incident reports:

Completed daily paperwork and documentation required by the program such as census logs, incident reports, and warning notices.
Write case notes, file incident reports, file 3200's and complete daily logs.

10. Substance Abuse

Here's how animal shelter workers use substance abuse:

Experienced working with substance abuse and domestic abuse families.
Cultivated relationships with organizations which provided substance abuse counseling, food assistance, employment, and financial assistance.

11. Conflict Resolution

Conflict resolution is an often necessary skill in business, employed for processes such as contract negotiations, legal matters, and even personal, emotional situations and conflicts. It is the ability to find and create an appropriate and peaceful solution to some sort of dilemma or argument in which two or more parties are involved. The resolution itself must benefit and satisfy all parties and this is what makes it so difficult to reach a peaceful point sometimes.

Here's how animal shelter workers use conflict resolution:

Coordinate and facilitate conflict resolution between Shelter residents.
Maintain Rules and Regulations of Agency: Conflict resolution, Safety, meal preparation.

12. Animal Handling

Here's how animal shelter workers use animal handling:

Train new staff and volunteers on proper animal handling and care.
Gained experience in basic animal care Learned basic animal handling

13. Domestic Violence

Domestic violence is a pattern of violent, intimidating, or abusive behavior in any relationship committed by someone within the victim's circle - partner, ex-partner, parents, family, and friends, to gain or maintain power and control over the victim. This can be emotional, sexual, social, financial, economic, psychological, spiritual, and/or physical abuse.

Here's how animal shelter workers use domestic violence:

Provided emotional support and supportive counseling to victims of domestic violence and their children.
Provide support services to clients of domestic violence who are living in shelters.

14. Crisis Management

Here's how animal shelter workers use crisis management:

Provided intervention and crisis management.
line - Sundays / PRN for regular shelter managers/staff & office personal, counseling and crisis management as needed.

15. Crisis Calls

Here's how animal shelter workers use crisis calls:

Maintained logbook with pertinent information concerning crisis calls.
Answered incoming crisis calls and provided referrals to customers who were ineligible for assistance from the facility.

5 Animal Shelter Worker resume examples

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What skills help Animal Shelter Workers find jobs?

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What soft skills should all animal shelter workers possess?

Dr. Chase Runyan

Associate Professor, Department Chair, Director of MIR/Research Scientist, Angelo State University

Adaptability will have a premium in the near future as new professionals enter the work force. Accountability in the agriculture sectors is also a highly valued asset.

Do you want to know more?

List of animal shelter worker skills to add to your resume

The most important skills for an animal shelter worker resume and required skills for an animal shelter worker to have include:

Crisis Intervention
Mental Health
Direct Care
Emergency Shelter
Client Intake
Community Resources
HMIS
Front Desk
Incident Reports

Substance Abuse
Conflict Resolution
Animal Handling
Domestic Violence
Crisis Management
Crisis Calls
Shelter Residents
DSS
Adoption Process

Room Checks
Homeless Shelter
Shelter Clients
Emotional Support
Crisis Hotline
Meal Preparation
Law Enforcement
Crisis Situations

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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