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Installation Technician jobs at Anistar Technologies

- 285 jobs
  • Fire Alarm Technician

    Visionaire Partners 4.1company rating

    Akron, OH jobs

    Join a leading Midwest fire protection company as a Fire Alarm System Installation Technician, installing, programming, and servicing advanced fire alarm systems for commercial clients. This hands-on role combines technical problem-solving, customer interaction, and ongoing training, ensuring every system meets top safety and quality standards. RESPONSIBILITIES: Install and program control panels and fire alarm equipment per plans and layouts Mount sensors, route cabling, and access attics, crawlspaces, or other areas as needed Connect system components safely and per standards Educate customers on system operation and address questions Inspect and test systems to ensure proper function and compliance Review manuals, plans, and work orders for optimal installation Troubleshoot and repair system malfunctions, ordering and installing parts as needed Document all work per company procedures Direct-hire, full-time field role. Company vehicle with fuel provided. No overnight travel. REQUIRED SKILLS: 3+ years installing/programming fire alarm systems (Edwards, Firelight, etc.) State-certified in Fire Alarm & Detection Equipment (or equivalent) Proficient with alarm panels Valid driver's license and clean record Strong customer service and communication skills Ability to climb ladders, work at heights, lift 50 lbs, and operate hand/power tools safely PREFERRED SKILLS: Networking/security/CCTV experience CAD software knowledge Must be authorized to work in the U.S.; sponsorships not available.
    $31k-40k yearly est. 2d ago
  • Datacenter Technician

    Brooksource 4.1company rating

    Columbus, OH jobs

    Data Center Technician Plain City, OH (Onsite) Contract to Hire We are seeking a skilled Data Center Technician to join our Client's rapidly expanding data center operations team. This role provides hands-on technical support to end users, troubleshooting hardware, software, and networking issues in a high-paced environment. Candidates must follow standard operating procedures (SOPs), prioritize tasks efficiently, and be proactive in keeping busy while resolving tickets. Requirements: Provide technical support via phone, email, and in-person Troubleshoot and resolve hardware, software, and network issues Document, track, and monitor issues to ensure timely resolution Follow SOPs and escalate as needed Maintain strong focus on priorities and workload balance Quickly and accurately resolve issues with server and network hardware through root cause analysis with a solid understanding of computers, servers, network devices and command line diagnostics. Must possess technical aptitude and the ability to communicate advanced technical information with a variety of individuals of varying technical knowledge Capability to contribute to strong inter and intra-team development Strong analytical skills, demonstrated problem solving ability, and the ability to operate solo or as part of a team with varying degrees of supervision. Ability to successfully operate in high-pressure, time-sensitive situations while handling multiple critical priorities simultaneously. Successful candidates must be able to demonstrate effective examples of situations where personal initiative and judgment were used to benefit team objectives. Day to Day: Hardware, network, and server deployment, diagnostics, troubleshooting, repair, decommissioning, and project documentation. Install, configure, and maintain data center hardware and software Perform network installation, including Ethernet and VoIP systems Conduct equipment repair and troubleshoot issues as they arise Utilize hand tools for maintenance tasks Provide field service support for data center operations Adhere to codes and standards for data center safety Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
    $30k-43k yearly est. 3d ago
  • Datacenter Technician

    Brooksource 4.1company rating

    Plain City, OH jobs

    Our Client is seeking a Technical Support Tech I professionals to support its data center operations team. This role provides hands-on technical support to end users, troubleshooting hardware, software, and networking issues in a high-paced environment. Candidates must follow standard operating procedures (SOPs), prioritize tasks efficiently, and be proactive in keeping busy while resolving tickets. Key Responsibilities: Troubleshoot and resolve hardware, software, and network issues Document, track, and monitor issues to ensure timely resolution Follow SOPs and escalate as needed Maintain strong focus on priorities and workload balance Qualifications: Experience: 0-3 years in IT support or related field Education: Associate's degree in a relevant field preferred Required Skills: Deep hardware troubleshooting experience Basic Linux and networking knowledge Ability to follow SOPs and work independently Preferred Experience: Data center support Geek Squad (Best Buy) or similar tech retail support experience
    $30k-43k yearly est. 2d ago
  • Technical Lead, Sustainability Services (Regenerative Agriculture and Climate) - Temporary Position - Remote

    Winrock International 4.6company rating

    Remote

    Location: Remote, Arkansas, California, Colorado, Maryland, New York, Pennsylvania, Virginia, Washington DC, Wisconsin will be considered. Working hours are EST/CT. (Approx) February 2026 - September 2026 Hourly Rate: $82 - $85 hourly, dependent on experience This position is temporary to cover for a staff member on leave. The desired start date for this position is early February 2026 and the tentative end date would be mid-September 2026. The duration of this role may be extended. This role will be fully remote, however, only employees residing in: Arkansas, California, Colorado, Maryland, New York, Pennsylvania, Virginia, Washington DC, Wisconsin will be considered. Working hours are EST/CT. Position summary: The Technical Lead will work collaboratively with clients in the food, land and agriculture (FLAG) sector to identify decarbonization opportunities, ensure adherence to GHG calculation methodologies and relevant standards, and provide technical advisory to clients on a broad range of GHG mitigation and agricultural topics. The individual in this role will closely track the status and direction of key standards like the GHG Protocol and SBTi Corporate Net Zero Standard to support Winrock's engagement with these standards and to advise clients. You will work with some of the most influential private sector, philanthropic and governmental actors in the world. Past and current Winrock clients include Nestle, McCormick, and the Kinetic Coalition. Specifically, Winrock is seeking a detail-oriented, inquisitive, dynamic, technical expert with deep knowledge of climate mitigation strategies in the agricultural sector. This expert must also have deep technical knowledge of climate standards such as the GHG Protocol Corporate Suite of Standards and SBTi. Knowledge of commodity-specific guidance and best practice guidance in agricultural value chains, such as those authored by the Value Change Initiative, is a plus. Demonstrated experience in client relations is important. The ability to communicate the intricacies of climate mitigation and steps to alignment with sustainability standards related to agriculture to clients and other audiences who are not experts is important for this position. In some instances, the Technical Lead may manage two or more junior staff on projects, so demonstrated people management experience will be weighted as moderately important. Position role: The Technical Lead supports the Director, Sustainability Services to help clients within the FLAG sector achieve their climate mitigation strategies with a focus on decarbonization of a companies' value chain emissions (Scopes 1, 2, and 3). Potential responsibilities are likely to include: Leading or supporting interactions with clients, primarily in presenting updates or deliverables and conducting research to confidently answer client questions. Tracking and managing a pipeline of technical advisory requests from clients on carbon accounting, decarbonization strategies, and how to comply with climate standards. Preparing client-facing PowerPoint presentations, reports, memoranda, and other communication materials. Completing tasks in fast-paced and self-motivated environment in a timely and efficient manner. Conducting desk research on corporate climate mitigation leadership standards Supporting new business outreach efforts, including leading and/or supporting proposal development and workplans. Performing basic to intermediate calculations using greenhouse gas and economic activity data. Working with small teams to prepare high-quality products, pitching in wherever necessary, and providing guidance and leadership. POSITION QUALIFICATIONS Education: Bachelor's degree required, Masters in relevant field preferred Experience: Minimum of 6 years of relevant experience Experience managing technical aspects of greenhouse gas accounting in the agriculture field Field or research experience with soil organic carbon (SOC) and land use change models, greenhouse gas profiles, and mitigation strategies of agricultural commodities Fast learning, curious, and passionate for uncovering and creating solutions to climate and sustainability problems. Industry/sector understanding of the GHG profiles and potential mitigation strategies for several of the following FLAG commodities (listed in order of Winrock's need for expertise for this position): Cereals & Grains; Cocoa; Coffee; Vegetable Fats & Oils; Beef; Poultry and Eggs; Animal By-Products; Soybeans; Pulp and Paper; Vegetables; Spices; Coconut; Hazelnuts. Strong customer/client service orientation Strong written and verbal communication skills are required, including effective public speaking and the ability to communicate complex issues both verbally and in written form Team player capable of adapting to ambiguous environments with cross-group collaboration and problem-solving abilities. Working understanding or experience with preparing submissions or reporting against key climate corporate leadership standards (e.g. GHG Protocol Corporate Standard and/or Project Standard, Science-Based Targets Initiative's standards, the AIM Platform, and the Value Change Initiative, Taskforce for Corporate Action Transparency (TCAT) guidance documents). Experience with developing or evaluating Life-cycle assessments (LCA) and Environmental Product Declarations (EPD) Understanding of corporate supply chain management or procurement Experience using data analysis software, Excel (basic to intermediate skill in storing, presenting, processing, and analyzing data) Language: Fluent in English, fluency in another language is a plus as we engage clients globally. Travel: Ability to travel internationally and domestically required Physical Demands: Typical office environment with continual sitting or standing required. Must be authorized to work within the United States. Winrock is an equal opportunity employer committed to providing equal employment opportunity for all people. All qualified applicants receive consideration for employment regardless of race, color, religion, sex, gender, national origin, age, disability or any other basis protected by law. At Winrock we have a clear mission: Empower the disadvantaged, increase economic opportunity and sustain natural resources through unwavering dedication to accountability, equity, innovation, integrity and transformation.
    $82-85 hourly Auto-Apply 1d ago
  • Technical Lead, Sustainability Services (Regenerative Agriculture and Climate) - Temporary Position

    Winrock International 4.6company rating

    Arlington, VA jobs

    Job Description Location: Remote, Arkansas, California, Colorado, Maryland, New York, Pennsylvania, Virginia, Washington DC, Wisconsin will be considered. Working hours are EST/CT. (Approx) February 2026 - September 2026 Hourly Rate: $82 - $85 hourly, dependent on experience This position is temporary to cover for a staff member on leave. The desired start date for this position is early February 2026 and the tentative end date would be mid-September 2026. The duration of this role may be extended. This role will be fully remote, however, only employees residing in: Arkansas, California, Colorado, Maryland, New York, Pennsylvania, Virginia, Washington DC, Wisconsin will be considered. Working hours are EST/CT. Position summary: The Technical Lead will work collaboratively with clients in the food, land and agriculture (FLAG) sector to identify decarbonization opportunities, ensure adherence to GHG calculation methodologies and relevant standards, and provide technical advisory to clients on a broad range of GHG mitigation and agricultural topics. The individual in this role will closely track the status and direction of key standards like the GHG Protocol and SBTi Corporate Net Zero Standard to support Winrock's engagement with these standards and to advise clients. You will work with some of the most influential private sector, philanthropic and governmental actors in the world. Past and current Winrock clients include Nestle, McCormick, and the Kinetic Coalition. Specifically, Winrock is seeking a detail-oriented, inquisitive, dynamic, technical expert with deep knowledge of climate mitigation strategies in the agricultural sector. This expert must also have deep technical knowledge of climate standards such as the GHG Protocol Corporate Suite of Standards and SBTi. Knowledge of commodity-specific guidance and best practice guidance in agricultural value chains, such as those authored by the Value Change Initiative, is a plus. Demonstrated experience in client relations is important. The ability to communicate the intricacies of climate mitigation and steps to alignment with sustainability standards related to agriculture to clients and other audiences who are not experts is important for this position. In some instances, the Technical Lead may manage two or more junior staff on projects, so demonstrated people management experience will be weighted as moderately important. Position role: The Technical Lead supports the Director, Sustainability Services to help clients within the FLAG sector achieve their climate mitigation strategies with a focus on decarbonization of a companies' value chain emissions (Scopes 1, 2, and 3). Potential responsibilities are likely to include: Leading or supporting interactions with clients, primarily in presenting updates or deliverables and conducting research to confidently answer client questions. Tracking and managing a pipeline of technical advisory requests from clients on carbon accounting, decarbonization strategies, and how to comply with climate standards. Preparing client-facing PowerPoint presentations, reports, memoranda, and other communication materials. Completing tasks in fast-paced and self-motivated environment in a timely and efficient manner. Conducting desk research on corporate climate mitigation leadership standards Supporting new business outreach efforts, including leading and/or supporting proposal development and workplans. Performing basic to intermediate calculations using greenhouse gas and economic activity data. Working with small teams to prepare high-quality products, pitching in wherever necessary, and providing guidance and leadership. POSITION QUALIFICATIONS Education: Bachelor's degree required, Masters in relevant field preferred Experience: Minimum of 6 years of relevant experience Experience managing technical aspects of greenhouse gas accounting in the agriculture field Field or research experience with soil organic carbon (SOC) and land use change models, greenhouse gas profiles, and mitigation strategies of agricultural commodities Fast learning, curious, and passionate for uncovering and creating solutions to climate and sustainability problems. Industry/sector understanding of the GHG profiles and potential mitigation strategies for several of the following FLAG commodities (listed in order of Winrock's need for expertise for this position): Cereals & Grains; Cocoa; Coffee; Vegetable Fats & Oils; Beef; Poultry and Eggs; Animal By-Products; Soybeans; Pulp and Paper; Vegetables; Spices; Coconut; Hazelnuts. Strong customer/client service orientation Strong written and verbal communication skills are required, including effective public speaking and the ability to communicate complex issues both verbally and in written form Team player capable of adapting to ambiguous environments with cross-group collaboration and problem-solving abilities. Working understanding or experience with preparing submissions or reporting against key climate corporate leadership standards (e.g. GHG Protocol Corporate Standard and/or Project Standard, Science-Based Targets Initiative's standards, the AIM Platform, and the Value Change Initiative, Taskforce for Corporate Action Transparency (TCAT) guidance documents). Experience with developing or evaluating Life-cycle assessments (LCA) and Environmental Product Declarations (EPD) Understanding of corporate supply chain management or procurement Experience using data analysis software, Excel (basic to intermediate skill in storing, presenting, processing, and analyzing data) Language: Fluent in English, fluency in another language is a plus as we engage clients globally. Travel: Ability to travel internationally and domestically required Physical Demands: Typical office environment with continual sitting or standing required. Must be authorized to work within the United States. Winrock is an equal opportunity employer committed to providing equal employment opportunity for all people. All qualified applicants receive consideration for employment regardless of race, color, religion, sex, gender, national origin, age, disability or any other basis protected by law. At Winrock we have a clear mission: Empower the disadvantaged, increase economic opportunity and sustain natural resources through unwavering dedication to accountability, equity, innovation, integrity and transformation.
    $82-85 hourly 7d ago
  • Technical Lead, Sustainability Services (Palm oil and soy focus)

    Winrock International 4.6company rating

    Remote

    Location: Remote, (Arkansas, California, Colorado, Maryland, New York, Pennsylvania, Virginia, Washington DC, Wisconsin will be considered. Working hours are EST) Winrock International is recruiting a Technical Lead in the Sustainability Services Unit with deep expertise in engaging the private sector in greenhouse gas (GHG) emissions reduction within food and agriculture. This position works with private sector clients to assess critical investments that finance emission reduction and removals within food and forest systems. The Technical Lead will be responsible for developing carbon inset guidance and leading evaluations of peatland restoration projects to mitigate corporate Scope 3 GHG emissions within palm supply chains. Position Overview: The Technical lead interacts with clients, conducts qualitative technical analyses, and collects and analyzes quantitative data for the greenhouse gas measurement and analysis of peatland restoration projects around the world. This position may be based remotely within the United States but is expected to work East Coast hours (EST). This role will be fully remote, however, only employees residing in: Arkansas, California, Colorado, Maryland, New York, Pennsylvania, Virginia, Washington DC, Wisconsin will be considered. Working hours are EST. POSITION RESPONSIBILITIES Major Responsibilities Lead project review and communications with clients to scope the quality of peatland restoration projects and address relevant technical aspects and their methodologies. Manage the analysis of climate projects at the intersection of agriculture, forestry, and greenhouse gas emissions, at the farm and corporate level, ensuring timely production of high-quality deliverables. Provide effective supervision including setting performance expectations, conducting regular performance evaluations, and providing ongoing feedback and coaching. Perform calculations using greenhouse gas and activity data. Support critical thinking and innovative approaches, new analyses, and new analytical methods. Lead the development of guidance on carbon inset approaches to peatland restoration projects within palm supply chains and contribute to critical thinking on the analyses and analytical methods related to food systems and regenerative agriculture. Prepare technical analysis reports, presentations, and other communication materials related to carbon accounting and project risk analysis, translating technical topics into terms that are meaningful to more diverse audiences. Maintain day-to-day client communications. Provide accurate, consistent, and coherent technical guidance and explanations to clients and donors. Provide training to counterparts/stakeholders in the use of methods and internationally accepted best practices. Create decision-support tools for the measurement and monitoring of GHG emissions and ecosystem services in the land use and forestry sectors. Develop and implement statistically sound approaches to project design and data analysis for carbon projects, including use of field data, new statistical tools, and models. Recommend and implement new approaches that strengthen Winrock International's reputation for sound science and expand the visibility of Winrock International as a leading developer of measurement and monitoring methods. Develop project work plans, budgets and reports, including tracking and monitoring programs as assigned to ensure they are fulfilling deliverable and performance requirements at a high quality, on time, and on budget. POSITION QUALIFICATIONS Education: Bachelor's degree in agriculture or environment-related field required. Master's degree in climate change, food and environment, or a related discipline is preferred. Experience: Minimum 7 years of relevant experience in food systems and GHG accounting for land use required. Additional years of experience are strongly preferred. Experience developing, mentoring, and managing teams of technical staff. Experience managing technical aspects of GHG accounting in the agriculture field. Field or research experience with forest carbon or palm production GHG accounting, land use change models, and GHG profiles of agricultural commodities from Southeast Asia preferred. Knowledge of monitoring, reporting, and verification (MRV) approaches within palm supply chains to ensure GHG reduction measurements are repeatable, scalable, and GHG protocol compliant. Knowledge of one or more of the additional soft commodities is a plus: vegetable fats & oils; spices; cereals & grains; cocoa; coconut; soybeans; and coffee. Working understanding or experience with preparing submissions or reporting against key climate corporate leadership standards (e.g., Verra, GHG Protocol, Science-Based Targets Initiative's standards). Understanding of corporate supply chain management or procurement. Demonstrated experience in research and public communication on technical issues. Computer Skills: Proficiency in using Microsoft Office software, including Word, Outlook, and PowerPoint. Advanced proficiency in Excel is preferred. Communication Skills: Strong written and verbal communication skills are required, including effective public speaking and the ability to communicate complex issues both verbally and in written form. Language: Fluency in English required. Position-Specific Skills: Strong analytical capability and problem-solving abilities required. Ability to contribute to project operations and workflow effectively, to track and meet deadlines for multiple tasks, and work effectively under pressure. Understanding of carbon quantification methodologies (e.g., for carbon credits/offset credits), carbon credit or other sustainability product certification standards, carbon credit project development, monitoring reporting and verification of GHG emissions impact. Ability to foster and maintain good working relationships with clients and partners, including non-profit organizations, the private sector, foundations, and multilateral organizations. Experience developing proposals for a variety of funders is desired. Experience leading complex technical projects with a diverse team of staff and consultants. Knowledge of geospatial technologies, tools and methodologies is a plus. Physical Demands: Capability to sit and operate a computer for long periods of time. Must be authorized to work in the United States. This position is based on-going donor funding. The pay range for this role is between $115,000 and $120,000 per year depending on level of experience, specialized knowledge in the role and function and business needs. Winrock offers an excellent benefits package. Winrock is an equal opportunity employer committed to providing equal employment opportunity for all people. All qualified applicants receive consideration for employment regardless of race, color, religion, sex, gender, national origin, age, disability or any other basis protected by law. At Winrock we have a clear mission: Empower the disadvantaged, increase economic opportunity and sustain natural resources through unwavering dedication to accountability, equity, innovation, integrity and transformation.
    $115k-120k yearly Auto-Apply 1d ago
  • Hose Installation Technician

    Pirtek Savannah 4.2company rating

    Savannah, GA jobs

    Benefits: Bonus based on performance Company car Competitive salary Free uniforms Opportunity for advancement Training & development PIRTEK, the nation's leading provider for on-site hydraulic and industrial hose replacement is hiring for the position of Hose Installation Technician. Job Description: PIRTEK is looking to hire a Hose Installation Technician to service, assemble and install hoses for a diverse customer's base such as manufacturing, construction, and rental companies, to name a few. We are looking for applicants with excellent communication and strong customer service skills. If you are mechanically inclined, enjoy meeting and working with customers, PIRTEK could be an excellent career path. As a PIRTEK Hose Installation Technician, you will be operating out of a PIRTEK Service & Supply Center in a purpose-built mobile hose workshop/van and be carrying out service calls in the local area. This provides the opportunity to develop relationships with new and existing customers. Successful candidates will be fully trained to operate a purpose-built PIRTEK service truck fitted with specialized equipment designed to fabricate flexible hose assemblies on site. Responsibilities: Service, assemble and install hoses for a diverse customer's base Carry out service calls in the local area Develop relationships with new and existing customers Qualifications: High School Diploma or GED Mechanically Inclined Good Communication Skills Positive attitude Self-motivated Clean driving record Benefits: Competitive salary (Depending on experience) Certified training Company vehicle Career advancement within Flexible work from home options available. Compensation: $20.00 - $25.00 per hour Be part of one of the fastest-growing franchises in the U.S. while keeping America's essential industries operating. PIRTEK is committed to providing world-class service while helping others in the organization succeed. We embrace change and innovation, and strive to be giving participants in the communities we serve. Above all, PIRTEK values integrity as we hold ourselves fully and personally accountable in all our dealings. We provide our customers with the fastest hydraulic and industrial hose maintenance and replacement services through on-site mobile and retail PIRTEK Service & Supply centers throughout the United States. Whether you're just starting or looking to advance your career, you'll find a supportive culture with teams characterized by honesty and integrity. As a Mobile Sales and Service Technician, you will be helping a small business owner grow their local business and enjoy a career where no two days are the same. You will also be provided a company vehicle to use while commuting to and from work. PIRTEK franchises are locally owned and operated by people interested in your success. Many Mobile Sales and Service Technicians go on to become Operation Managers, Business Managers, and even Franchise Owners themselves. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PIRTEK Corporate.
    $20-25 hourly Auto-Apply 60d+ ago
  • Field Service Technology Delivery Lead Manager

    Accenture 4.7company rating

    Columbus, OH jobs

    We Are: Accenture Song-a new breed of agency that's all about the Experience. For us, customer experience is not an add-on; it's foundational to who we are and how we empower our clients. As the world's largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people's lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world's greatest experiences. Visit us here to learn more about what makes us the Experience Agency. The digital economy has caused a massive increase in the amount and importance of digital content. Digital content and the customer experience it fuels are, together, a vital expression of a brand's voice and purpose. We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale. Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance. Job Description: We are looking for a highly effective field service capability technology Delivery Lead to join our Song team. An individual filling this role will be responsible for the overall success of field service technology focused Service Experience programs, focusing on the client relationship, financials, project delivery, resourcing, and overall program health. Ideal candidates will have a consulting background and will have experience managing programs that combine strategy, field service experience design, and technology architecture & delivery disciplines. The work: + Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale Service solutions crossing customer channels and service center Backoffice service solutions. + Develops strong working relationships with the senior management team and identifies follow-on project opportunities + Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning + Manages day to day on-shore and off-shore project teams during the project lifecycle + Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories + Manages experience-led teams in developing strategic vision and creative UI/UX design + Manages and contributes to development of the platform migration and global roll out strategy and execution + Interacts with client stakeholders for business justification, funding, scope and timeline + Contributes to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources Travel: As required for client support. Location: Primary residency within 90 minutes of an approved Accenture office Basic Qualifications: + Minimum 7+ years of experience leading the successful delivery of Field Service platform architecture and delivery projects + Minimum 7+ years of experience delivering projects which have integrated one or more of the functional capabilities listed below: + Field service platform suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, ServiceMax + Service Delivery enablement (field worker, 3rd party management) + Distributed Service support networks + AI powered service operations Bonus points: + Experience with Service Delivery Operations (Service Center, Call Center, Field Service Operations) + Minimum 5 years of experience with both Waterfall and Agile SDLC, implementing large, complex web sites, commerce applications or marketing automation platforms. + Experience with Service channel experience design, implementation and execution + Experience with defining, designing and implementing a development architecture leveraging CI/CD principles + Strong knowledge of project management methodology including the ability to develop detailed work plans and specifications, identify and resolve issues, manage risk, and run team meetings + Exceptionally strong leadership & communication skills to effectively manage client accounts and multidisciplinary teams + Experience in a consulting environment with demonstrated track record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.) + Experience working with clients in the CMT (Communications, Media, Technology) space + Bachelor's degree Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
    $100.5k-245k yearly 60d+ ago
  • Field Service Technology Delivery Lead Manager

    Accenture 4.7company rating

    Columbus, OH jobs

    We Are: Accenture Song-a new breed of agency that's all about the Experience. For us, customer experience is not an add-on; it's foundational to who we are and how we empower our clients. As the world's largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people's lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world's greatest experiences. Visit us here to learn more about what makes us the Experience Agency. The digital economy has caused a massive increase in the amount and importance of digital content. Digital content and the customer experience it fuels are, together, a vital expression of a brand's voice and purpose. We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale. Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance. Job Description: We are looking for a highly effective field service capability technology Delivery Lead to join our Song team. An individual filling this role will be responsible for the overall success of field service technology focused Service Experience programs, focusing on the client relationship, financials, project delivery, resourcing, and overall program health. Ideal candidates will have a consulting background and will have experience managing programs that combine strategy, field service experience design, and technology architecture & delivery disciplines. The work: * Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale Service solutions crossing customer channels and service center Backoffice service solutions. * Develops strong working relationships with the senior management team and identifies follow-on project opportunities * Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning * Manages day to day on-shore and off-shore project teams during the project lifecycle * Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories * Manages experience-led teams in developing strategic vision and creative UI/UX design * Manages and contributes to development of the platform migration and global roll out strategy and execution * Interacts with client stakeholders for business justification, funding, scope and timeline * Contributes to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources Travel: As required for client support. Location: Primary residency within 90 minutes of an approved Accenture office Qualification Basic Qualifications: * Minimum 7+ years of experience leading the successful delivery of Field Service platform architecture and delivery projects * Minimum 7+ years of experience delivering projects which have integrated one or more of the functional capabilities listed below: * Field service platform suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, ServiceMax * Service Delivery enablement (field worker, 3rd party management) * Distributed Service support networks * AI powered service operations Bonus points: * Experience with Service Delivery Operations (Service Center, Call Center, Field Service Operations) * Minimum 5 years of experience with both Waterfall and Agile SDLC, implementing large, complex web sites, commerce applications or marketing automation platforms. * Experience with Service channel experience design, implementation and execution * Experience with defining, designing and implementing a development architecture leveraging CI/CD principles * Strong knowledge of project management methodology including the ability to develop detailed work plans and specifications, identify and resolve issues, manage risk, and run team meetings * Exceptionally strong leadership & communication skills to effectively manage client accounts and multidisciplinary teams * Experience in a consulting environment with demonstrated track record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.) * Experience working with clients in the CMT (Communications, Media, Technology) space * Bachelor's degree Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA Locations
    $100.5k-245k yearly 4d ago
  • Hose Installation Technician

    Pirtek Savannah 4.2company rating

    Savannah, GA jobs

    As a Hydraulic Hose Technician at Pirtek Savannah, you will be responsible for diagnosing, repairing, and replacing hydraulic hoses and fittings on-site for our customers. You will travel in a fully equipped mobile service vehicle to various customer locations, ensuring that hydraulic systems are up and running quickly and efficiently. Your role will involve a combination of technical expertise, customer interaction, and problem-solving in a fast-paced environment. Key Responsibilities: Perform on-site hydraulic hose replacement, assembly, and installation for customers in various industries, including construction, agriculture, marine, and logistics. Diagnose hydraulic hose failures and recommend appropriate repairs or replacements. Provide excellent customer service by interacting professionally with customers and delivering timely and efficient service. Maintain and manage inventory on your mobile service vehicle, ensuring that tools, hoses, fittings, and parts are well-organized and in stock. Ensure that all service work is completed in compliance with industry standards and safety protocols. Accurately complete service reports, invoices, and other necessary documentation. Maintain a clean and organized work environment, both on-site and in the service vehicle. Participate in ongoing training and certification programs to stay up-to-date with industry advancements and Pirtek standards. Qualifications: Strong mechanical aptitude and problem-solving skills. Ability to work independently, manage your time effectively, and prioritize multiple tasks. Excellent customer service skills, with the ability to communicate technical information clearly and professionally. Ability to lift up to 50 lbs and perform physically demanding tasks in various work environments. Clean driving record Preferred, but not required previous experience in hydraulic hose assembly and repair, mechanical repair, or a related technical field. Training will be provided Why Join Pirtek: Training: We provide comprehensive training to ensure you have the knowledge and skills needed to excel in this role. 1 week fully paid for training session will take place in Rockland, FL Career Growth: Pirtek offers opportunities for career advancement within our company. Competitive Compensation: You'll receive a competitive salary and potential for bonuses. Company Vehicle: You'll have access to a fully equipped service vehicle. Supportive Team: Join a team of dedicated professionals who are passionate about what they do. Be part of one of the fastest-growing franchises in the U.S. while keeping America's essential industries operating. PIRTEK is committed to providing world-class service while helping others in the organization succeed. We embrace change, innovation, and strive to be giving participants in the communities we serve. Above all, PIRTEK values integrity as we hold ourselves fully and personally accountable in all our dealings. We provide our customers with the fastest hydraulic and industrial hose maintenance and replacement services through on-site mobile and retail PIRTEK Service & Supply centers throughout the United States. Whether you're just starting or looking to advance your career, you'll find a supportive culture with teams characterized by honesty and integrity. As a Mobile Sales and Service Technician, you will be helping a small business owner grow their local business and enjoy a career where no two days are the same. You will also be provided a company vehicle to use while commuting to and from work. PIRTEK franchises are locally owned and operated by people interested in your success. Many Mobile Sales and Service Technicians go on to become Operation Managers, Business Managers, and even Franchise Owners themselves. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Flexible work from home options available. Compensation: $60,000.00 - $90,000.00 per year Be part of one of the fastest-growing franchises in the U.S. while keeping America's essential industries operating. PIRTEK is committed to providing world-class service while helping others in the organization succeed. We embrace change and innovation, and strive to be giving participants in the communities we serve. Above all, PIRTEK values integrity as we hold ourselves fully and personally accountable in all our dealings. We provide our customers with the fastest hydraulic and industrial hose maintenance and replacement services through on-site mobile and retail PIRTEK Service & Supply centers throughout the United States. Whether you're just starting or looking to advance your career, you'll find a supportive culture with teams characterized by honesty and integrity. As a Mobile Sales and Service Technician, you will be helping a small business owner grow their local business and enjoy a career where no two days are the same. You will also be provided a company vehicle to use while commuting to and from work. PIRTEK franchises are locally owned and operated by people interested in your success. Many Mobile Sales and Service Technicians go on to become Operation Managers, Business Managers, and even Franchise Owners themselves. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PIRTEK Corporate.
    $30k-37k yearly est. Auto-Apply 60d+ ago
  • Service CCaaS Technology Delivery Lead

    Accenture 4.7company rating

    Columbus, OH jobs

    We Are: Accenture Song-a new breed of agency that's all about the Experience. For us, customer experience is not an add-on; it's foundational to who we are and how we empower our clients. As the world's largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people's lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world's greatest experiences. Visit us here to learn more about what makes us the Experience Agency. The digital economy has caused a massive increase in the amount and importance of digital content. Digital content and the customer experience it fuels are, together, a vital expression of a brand's voice and purpose. We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale. Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance. Job Description: Develop and implement a comprehensive CCaaS transformation strategy that aligns with the company's vision and business goals. Lead strategic initiatives to enhance and expand our CCaaS offerings, driving innovation and differentiation in the marketplace. Communicate transformation goals, progress, and outcomes effectively to internal and external stakeholders. Market & Technology Insights: Stay abreast of industry trends, emerging technologies, and competitive dynamics to inform transformation strategies. Identify and leverage new opportunities to drive growth and enhance the value proposition of our CCaaS solutions. The work: + Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions & CCaaS solutions + Develops strong working relationships with the senior management team and identifies follow-on project opportunities + Manages and contributes to development of the platform migration and global roll out strategy and execution + Works with software and technology partners to design & deliver Service-focused solutions + Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning + Manages day to day on-shore and off-shore project teams during the project lifecycle + Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories + Manages experience-led teams in developing strategic vision and creative UI/UX design + Interacts with client stakeholders for business justification, funding, scope, and timeline + Contributes to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources Travel: As required for client support. Location: Primary residency within 90 minutes of an approved Accenture office Basic Qualifications: + 8+ years of experience in technology transformation, with a focus on CCaaS or cloud-based contact center solutions. + 7+ years of proven track record of selling and leading large-scale transformation projects and driving organizational change. + 7+ years of experience in strategic planning, project management, stakeholder engagement, strategic leadership and change management + 7+ years of experience with CCaaS technologies and industry best practices, including CCaaS strategy, migration and implementation on a variety of platforms such as, AWS, Google CCAI, Genesys, NICE etc. + 8+ years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard etc. Good to have (preferred skills): + Minimum 10 years of experience with both Waterfall and Agile SDLC, implementing large, complex technology platforms. + 5+ years of experience implementing comprehensive end-to-end service center & field service software suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, Genesys, Nice, Sprinklr, Twilio + Experience in algorithmic decisioning or interactive management + Strong understanding of PCI/PII security and data privacy requirements + Exceptionally strong leadership & communication skills to effectively manage client accounts and multidisciplinary teams + Experience in a consulting environment with demonstrated record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.) + Experience working with clients in various industry verticals such as Healthcare, Insurance, SLED - State/Local/Education, Public Sector, Retail Services etc. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $132,500 to $338,300 Cleveland $122,700 to $270,600 Colorado $132,500 to $292,200 District of Columbia $141,100 to $311,200 Illinois $122,700 to $292,200 Maryland $132,500 to $292,200 Massachusetts $132,500 to $311,200 Minnesota $132,500 to $292,200 New York/New Jersey $122,700 to $338,300 Washington $141,100 to $311,200 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
    $89k-144k yearly est. 60d+ ago
  • Field Service Technology Delivery Lead Manager

    Accenture 4.7company rating

    Cleveland, OH jobs

    We Are: Accenture Song-a new breed of agency that's all about the Experience. For us, customer experience is not an add-on; it's foundational to who we are and how we empower our clients. As the world's largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people's lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world's greatest experiences. Visit us here to learn more about what makes us the Experience Agency. The digital economy has caused a massive increase in the amount and importance of digital content. Digital content and the customer experience it fuels are, together, a vital expression of a brand's voice and purpose. We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale. Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance. Job Description: We are looking for a highly effective field service capability technology Delivery Lead to join our Song team. An individual filling this role will be responsible for the overall success of field service technology focused Service Experience programs, focusing on the client relationship, financials, project delivery, resourcing, and overall program health. Ideal candidates will have a consulting background and will have experience managing programs that combine strategy, field service experience design, and technology architecture & delivery disciplines. The work: + Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale Service solutions crossing customer channels and service center Backoffice service solutions. + Develops strong working relationships with the senior management team and identifies follow-on project opportunities + Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning + Manages day to day on-shore and off-shore project teams during the project lifecycle + Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories + Manages experience-led teams in developing strategic vision and creative UI/UX design + Manages and contributes to development of the platform migration and global roll out strategy and execution + Interacts with client stakeholders for business justification, funding, scope and timeline + Contributes to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources Travel: As required for client support. Location: Primary residency within 90 minutes of an approved Accenture office Basic Qualifications: + Minimum 7+ years of experience leading the successful delivery of Field Service platform architecture and delivery projects + Minimum 7+ years of experience delivering projects which have integrated one or more of the functional capabilities listed below: + Field service platform suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, ServiceMax + Service Delivery enablement (field worker, 3rd party management) + Distributed Service support networks + AI powered service operations Bonus points: + Experience with Service Delivery Operations (Service Center, Call Center, Field Service Operations) + Minimum 5 years of experience with both Waterfall and Agile SDLC, implementing large, complex web sites, commerce applications or marketing automation platforms. + Experience with Service channel experience design, implementation and execution + Experience with defining, designing and implementing a development architecture leveraging CI/CD principles + Strong knowledge of project management methodology including the ability to develop detailed work plans and specifications, identify and resolve issues, manage risk, and run team meetings + Exceptionally strong leadership & communication skills to effectively manage client accounts and multidisciplinary teams + Experience in a consulting environment with demonstrated track record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.) + Experience working with clients in the CMT (Communications, Media, Technology) space + Bachelor's degree Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
    $100.5k-245k yearly 60d+ ago
  • Field Service Technology Delivery Lead Manager

    Accenture 4.7company rating

    Cleveland, OH jobs

    We Are: Accenture Song-a new breed of agency that's all about the Experience. For us, customer experience is not an add-on; it's foundational to who we are and how we empower our clients. As the world's largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people's lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world's greatest experiences. Visit us here to learn more about what makes us the Experience Agency. The digital economy has caused a massive increase in the amount and importance of digital content. Digital content and the customer experience it fuels are, together, a vital expression of a brand's voice and purpose. We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale. Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance. Job Description: We are looking for a highly effective field service capability technology Delivery Lead to join our Song team. An individual filling this role will be responsible for the overall success of field service technology focused Service Experience programs, focusing on the client relationship, financials, project delivery, resourcing, and overall program health. Ideal candidates will have a consulting background and will have experience managing programs that combine strategy, field service experience design, and technology architecture & delivery disciplines. The work: * Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale Service solutions crossing customer channels and service center Backoffice service solutions. * Develops strong working relationships with the senior management team and identifies follow-on project opportunities * Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning * Manages day to day on-shore and off-shore project teams during the project lifecycle * Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories * Manages experience-led teams in developing strategic vision and creative UI/UX design * Manages and contributes to development of the platform migration and global roll out strategy and execution * Interacts with client stakeholders for business justification, funding, scope and timeline * Contributes to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources Travel: As required for client support. Location: Primary residency within 90 minutes of an approved Accenture office Qualification Basic Qualifications: * Minimum 7+ years of experience leading the successful delivery of Field Service platform architecture and delivery projects * Minimum 7+ years of experience delivering projects which have integrated one or more of the functional capabilities listed below: * Field service platform suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, ServiceMax * Service Delivery enablement (field worker, 3rd party management) * Distributed Service support networks * AI powered service operations Bonus points: * Experience with Service Delivery Operations (Service Center, Call Center, Field Service Operations) * Minimum 5 years of experience with both Waterfall and Agile SDLC, implementing large, complex web sites, commerce applications or marketing automation platforms. * Experience with Service channel experience design, implementation and execution * Experience with defining, designing and implementing a development architecture leveraging CI/CD principles * Strong knowledge of project management methodology including the ability to develop detailed work plans and specifications, identify and resolve issues, manage risk, and run team meetings * Exceptionally strong leadership & communication skills to effectively manage client accounts and multidisciplinary teams * Experience in a consulting environment with demonstrated track record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.) * Experience working with clients in the CMT (Communications, Media, Technology) space * Bachelor's degree Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA Locations
    $100.5k-245k yearly 4d ago
  • Field Service Technology Delivery Lead Manager

    Accenture 4.7company rating

    Cincinnati, OH jobs

    We Are: Accenture Song-a new breed of agency that's all about the Experience. For us, customer experience is not an add-on; it's foundational to who we are and how we empower our clients. As the world's largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people's lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world's greatest experiences. Visit us here to learn more about what makes us the Experience Agency. The digital economy has caused a massive increase in the amount and importance of digital content. Digital content and the customer experience it fuels are, together, a vital expression of a brand's voice and purpose. We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale. Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance. Job Description: We are looking for a highly effective field service capability technology Delivery Lead to join our Song team. An individual filling this role will be responsible for the overall success of field service technology focused Service Experience programs, focusing on the client relationship, financials, project delivery, resourcing, and overall program health. Ideal candidates will have a consulting background and will have experience managing programs that combine strategy, field service experience design, and technology architecture & delivery disciplines. The work: + Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale Service solutions crossing customer channels and service center Backoffice service solutions. + Develops strong working relationships with the senior management team and identifies follow-on project opportunities + Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning + Manages day to day on-shore and off-shore project teams during the project lifecycle + Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories + Manages experience-led teams in developing strategic vision and creative UI/UX design + Manages and contributes to development of the platform migration and global roll out strategy and execution + Interacts with client stakeholders for business justification, funding, scope and timeline + Contributes to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources Travel: As required for client support. Location: Primary residency within 90 minutes of an approved Accenture office Basic Qualifications: + Minimum 7+ years of experience leading the successful delivery of Field Service platform architecture and delivery projects + Minimum 7+ years of experience delivering projects which have integrated one or more of the functional capabilities listed below: + Field service platform suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, ServiceMax + Service Delivery enablement (field worker, 3rd party management) + Distributed Service support networks + AI powered service operations Bonus points: + Experience with Service Delivery Operations (Service Center, Call Center, Field Service Operations) + Minimum 5 years of experience with both Waterfall and Agile SDLC, implementing large, complex web sites, commerce applications or marketing automation platforms. + Experience with Service channel experience design, implementation and execution + Experience with defining, designing and implementing a development architecture leveraging CI/CD principles + Strong knowledge of project management methodology including the ability to develop detailed work plans and specifications, identify and resolve issues, manage risk, and run team meetings + Exceptionally strong leadership & communication skills to effectively manage client accounts and multidisciplinary teams + Experience in a consulting environment with demonstrated track record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.) + Experience working with clients in the CMT (Communications, Media, Technology) space + Bachelor's degree Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
    $100.5k-245k yearly 60d+ ago
  • Field Service Technology Delivery Lead Manager

    Accenture 4.7company rating

    Cincinnati, OH jobs

    We Are: Accenture Song-a new breed of agency that's all about the Experience. For us, customer experience is not an add-on; it's foundational to who we are and how we empower our clients. As the world's largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people's lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world's greatest experiences. Visit us here to learn more about what makes us the Experience Agency. The digital economy has caused a massive increase in the amount and importance of digital content. Digital content and the customer experience it fuels are, together, a vital expression of a brand's voice and purpose. We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale. Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance. Job Description: We are looking for a highly effective field service capability technology Delivery Lead to join our Song team. An individual filling this role will be responsible for the overall success of field service technology focused Service Experience programs, focusing on the client relationship, financials, project delivery, resourcing, and overall program health. Ideal candidates will have a consulting background and will have experience managing programs that combine strategy, field service experience design, and technology architecture & delivery disciplines. The work: * Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale Service solutions crossing customer channels and service center Backoffice service solutions. * Develops strong working relationships with the senior management team and identifies follow-on project opportunities * Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning * Manages day to day on-shore and off-shore project teams during the project lifecycle * Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories * Manages experience-led teams in developing strategic vision and creative UI/UX design * Manages and contributes to development of the platform migration and global roll out strategy and execution * Interacts with client stakeholders for business justification, funding, scope and timeline * Contributes to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources Travel: As required for client support. Location: Primary residency within 90 minutes of an approved Accenture office Qualification Basic Qualifications: * Minimum 7+ years of experience leading the successful delivery of Field Service platform architecture and delivery projects * Minimum 7+ years of experience delivering projects which have integrated one or more of the functional capabilities listed below: * Field service platform suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, ServiceMax * Service Delivery enablement (field worker, 3rd party management) * Distributed Service support networks * AI powered service operations Bonus points: * Experience with Service Delivery Operations (Service Center, Call Center, Field Service Operations) * Minimum 5 years of experience with both Waterfall and Agile SDLC, implementing large, complex web sites, commerce applications or marketing automation platforms. * Experience with Service channel experience design, implementation and execution * Experience with defining, designing and implementing a development architecture leveraging CI/CD principles * Strong knowledge of project management methodology including the ability to develop detailed work plans and specifications, identify and resolve issues, manage risk, and run team meetings * Exceptionally strong leadership & communication skills to effectively manage client accounts and multidisciplinary teams * Experience in a consulting environment with demonstrated track record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.) * Experience working with clients in the CMT (Communications, Media, Technology) space * Bachelor's degree Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA Locations
    $100.5k-245k yearly 4d ago
  • Service CCaaS Technology Delivery Lead

    Accenture 4.7company rating

    Cleveland, OH jobs

    We Are: Accenture Song-a new breed of agency that's all about the Experience. For us, customer experience is not an add-on; it's foundational to who we are and how we empower our clients. As the world's largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people's lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world's greatest experiences. Visit us here to learn more about what makes us the Experience Agency. The digital economy has caused a massive increase in the amount and importance of digital content. Digital content and the customer experience it fuels are, together, a vital expression of a brand's voice and purpose. We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale. Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance. Job Description: Develop and implement a comprehensive CCaaS transformation strategy that aligns with the company's vision and business goals. Lead strategic initiatives to enhance and expand our CCaaS offerings, driving innovation and differentiation in the marketplace. Communicate transformation goals, progress, and outcomes effectively to internal and external stakeholders. Market & Technology Insights: Stay abreast of industry trends, emerging technologies, and competitive dynamics to inform transformation strategies. Identify and leverage new opportunities to drive growth and enhance the value proposition of our CCaaS solutions. The work: + Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions & CCaaS solutions + Develops strong working relationships with the senior management team and identifies follow-on project opportunities + Manages and contributes to development of the platform migration and global roll out strategy and execution + Works with software and technology partners to design & deliver Service-focused solutions + Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning + Manages day to day on-shore and off-shore project teams during the project lifecycle + Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories + Manages experience-led teams in developing strategic vision and creative UI/UX design + Interacts with client stakeholders for business justification, funding, scope, and timeline + Contributes to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources Travel: As required for client support. Location: Primary residency within 90 minutes of an approved Accenture office Basic Qualifications: + 8+ years of experience in technology transformation, with a focus on CCaaS or cloud-based contact center solutions. + 7+ years of proven track record of selling and leading large-scale transformation projects and driving organizational change. + 7+ years of experience in strategic planning, project management, stakeholder engagement, strategic leadership and change management + 7+ years of experience with CCaaS technologies and industry best practices, including CCaaS strategy, migration and implementation on a variety of platforms such as, AWS, Google CCAI, Genesys, NICE etc. + 8+ years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard etc. Good to have (preferred skills): + Minimum 10 years of experience with both Waterfall and Agile SDLC, implementing large, complex technology platforms. + 5+ years of experience implementing comprehensive end-to-end service center & field service software suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, Genesys, Nice, Sprinklr, Twilio + Experience in algorithmic decisioning or interactive management + Strong understanding of PCI/PII security and data privacy requirements + Exceptionally strong leadership & communication skills to effectively manage client accounts and multidisciplinary teams + Experience in a consulting environment with demonstrated record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.) + Experience working with clients in various industry verticals such as Healthcare, Insurance, SLED - State/Local/Education, Public Sector, Retail Services etc. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $132,500 to $338,300 Cleveland $122,700 to $270,600 Colorado $132,500 to $292,200 District of Columbia $141,100 to $311,200 Illinois $122,700 to $292,200 Maryland $132,500 to $292,200 Massachusetts $132,500 to $311,200 Minnesota $132,500 to $292,200 New York/New Jersey $122,700 to $338,300 Washington $141,100 to $311,200 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
    $90k-145k yearly est. 60d+ ago
  • Service CCaaS Technology Delivery Lead

    Accenture 4.7company rating

    Cincinnati, OH jobs

    We Are: Accenture Song-a new breed of agency that's all about the Experience. For us, customer experience is not an add-on; it's foundational to who we are and how we empower our clients. As the world's largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people's lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world's greatest experiences. Visit us here to learn more about what makes us the Experience Agency. The digital economy has caused a massive increase in the amount and importance of digital content. Digital content and the customer experience it fuels are, together, a vital expression of a brand's voice and purpose. We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale. Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance. Job Description: Develop and implement a comprehensive CCaaS transformation strategy that aligns with the company's vision and business goals. Lead strategic initiatives to enhance and expand our CCaaS offerings, driving innovation and differentiation in the marketplace. Communicate transformation goals, progress, and outcomes effectively to internal and external stakeholders. Market & Technology Insights: Stay abreast of industry trends, emerging technologies, and competitive dynamics to inform transformation strategies. Identify and leverage new opportunities to drive growth and enhance the value proposition of our CCaaS solutions. The work: + Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions & CCaaS solutions + Develops strong working relationships with the senior management team and identifies follow-on project opportunities + Manages and contributes to development of the platform migration and global roll out strategy and execution + Works with software and technology partners to design & deliver Service-focused solutions + Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning + Manages day to day on-shore and off-shore project teams during the project lifecycle + Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories + Manages experience-led teams in developing strategic vision and creative UI/UX design + Interacts with client stakeholders for business justification, funding, scope, and timeline + Contributes to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources Travel: As required for client support. Location: Primary residency within 90 minutes of an approved Accenture office Basic Qualifications: + 8+ years of experience in technology transformation, with a focus on CCaaS or cloud-based contact center solutions. + 7+ years of proven track record of selling and leading large-scale transformation projects and driving organizational change. + 7+ years of experience in strategic planning, project management, stakeholder engagement, strategic leadership and change management + 7+ years of experience with CCaaS technologies and industry best practices, including CCaaS strategy, migration and implementation on a variety of platforms such as, AWS, Google CCAI, Genesys, NICE etc. + 8+ years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard etc. Good to have (preferred skills): + Minimum 10 years of experience with both Waterfall and Agile SDLC, implementing large, complex technology platforms. + 5+ years of experience implementing comprehensive end-to-end service center & field service software suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, Genesys, Nice, Sprinklr, Twilio + Experience in algorithmic decisioning or interactive management + Strong understanding of PCI/PII security and data privacy requirements + Exceptionally strong leadership & communication skills to effectively manage client accounts and multidisciplinary teams + Experience in a consulting environment with demonstrated record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.) + Experience working with clients in various industry verticals such as Healthcare, Insurance, SLED - State/Local/Education, Public Sector, Retail Services etc. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $132,500 to $338,300 Cleveland $122,700 to $270,600 Colorado $132,500 to $292,200 District of Columbia $141,100 to $311,200 Illinois $122,700 to $292,200 Maryland $132,500 to $292,200 Massachusetts $132,500 to $311,200 Minnesota $132,500 to $292,200 New York/New Jersey $122,700 to $338,300 Washington $141,100 to $311,200 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
    $89k-144k yearly est. 60d+ ago
  • National Installation Technician

    Dex Imaging 3.7company rating

    Cleveland, OH jobs

    Description We are looking for a highly skilled and customer-focused Copier and Printer Installer & Service Technician with extensive experience in the installation, customer training, and repair of high-end multifunction printers (MFPs), copiers, and Printers. Willing and able to travel for at least 3 weeks per month in different markets. Detail-oriented with a professional appearance and a passion for technology, problem-solving, and delivering exceptional customer support. ESSENTIAL DUTIES AND RESPONSIBILITIES · Installation & Setup: Deliver, install, and configure copiers, printers, and MFPs at customer locations, ensuring optimal performance and connectivity.· Customer Training: Educate clients on proper equipment use, basic troubleshooting, and maintenance best practices.· Documentation: Maintain accurate records, installation files, and customer interaction notes.· Collaboration: Work closely with Team lead, sales, support, and logistics teams to ensure seamless installation.· Continuous Learning: Stay current with evolving technologies, firmware updates, and manufacturer certifications MANAGEMENT AND SUPERVISORY RESPONSIBILITY · The job is NOT directly responsible for managing other employees (e.g. hiring/termination and/pay decisions, performance management. Job title example(s) of employees directly supervised: n/a JOB QUALIFICATIONS / SKILLS REQUIREMENTS · Proven experience installing and servicing copiers, printers, and MFPs (e.g., Canon, HP, Konica)· Strong understanding of networking, print drivers· Excellent troubleshooting and mechanical skills.· Valid driver's license and clean driving record.· Strong communication and customer service skills.· Ability to lift and move heavy equipment (up to 75 lbs.).· Certifications from major OEMs (preferred but not required). EDUCATION AND EXPERIENCE REQUIREMENTS · Education: High School Diploma· College Degree (Preferred but not required) WORKING CONDITIONS · Regular business hours. Some additional hours may be required.· Travel requirements: Domestic: Up to 80% PHYSICAL REQUIREMENTS Sitting Up to 1 hour(s) a day Lifting Up to 4 hour(s) a day, 0 pounds Walking Up to 8 hour(s) a day Pushing/ Pulling Up to 8 hour(s) a day Standing Up to 8 hour(s) a day Climbing Up to .5 hour(s) a day Bending/ Squatting/Stooping Up to 2 hour(s) a day Stairs Up to 0 hour(s) a day Reaching Up to 8 hour(s) a day Ladder Up to 0 hour(s) a day Balancing Up to 0 hour(s) a day Step stool Up to 0 hour(s) a day Twisting Up to 0 hour(s) a day Excessive heat exposure Up to 0 hour(s) a day Crawling Up to 0 hour(s) a day Excessive cold exposure Up to 0 hour(s) a day Hands in water Up to 0 hour(s) a day Dust exposure Up to 0 hour(s) a day Kneeling Up to 0 hour(s) a day Loud noise exposure Up to 0 hour(s) a day Data Entry/Typing Up to 1 hour(s) a day Humidity exposure Up to 0 hour(s) a day Unusual hearting or vison demands: None Specified ^Other physical demands or notes: Employees should not attempt to lift pull or push a load excess of 50lbs without assistance. Care should always be taken when lifting, punching, or pulling in an awkward position. DISCLAIMERThe preceding has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this job. It is not designed o contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be requires by employees in the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations made to enable individual with disabilities to perform essential functions.This job description does not imply or cannot be considered as a part of an employment contract. DEX Imaging as an Equal Opportunity Employer.
    $21k-40k yearly est. Auto-Apply 49d ago
  • Telecom Splicer (Wellsburg, WV)

    Teksystems 4.4company rating

    Mount Pleasant, OH jobs

    is a communications contractor offering a full range of fiber optic and cable network services. Servicing Cox Communications, Comcast Cable, Segra and Suddenlink in the States of Virginia, West Virginia, Maryland, North Carolina, Tennessee, Florida, Pennsylvania, New Jersey and in Washington D.C., we are a trusted resource for cabling and maintaining high-speed internet connectivity via fiber optic and coaxial systems. These technicians will be aligned geographically and will be responsible for the hands on cable constructions for in the WV Markets. These crews will be working along side a lead and a fiber splicer out in the field. They will be managed and held to standards by the construction coordinators and the customers supports. The technician will need to have experience pulling, installing, and terminating coax cables. They are expected to have experience using basic hand tools, power tools, and testing equipment (fluke). They will be installing underground and aerial cables and will need to be able to read blueprints and so initiative out in the field. Skills Osp, Construction, Construction management, Telecom, fiber optic, coax, Cable, Cable puller, Cabling, Cat6, Punchdown, Install, Splicing, Splice, Splicer, Telecommunication, Installation, Blueprint, cat5e, cat6a, coaxial cable, coaxial connectors, conduit bending, otdr Top Skills Details Osp,Construction,Construction management,Telecom,fiber optic,coax,Cable,Cable puller,Cabling,Cat6,Punchdown,Install,Splicing,Splice,Splicer,Telecommunication,Installation,Blueprint Additional Skills & Qualifications They should understand basic color codes of coax cables have experience terminating and putting connectors on the ends performing basic testing to ensure connective and quality if the installation knowledge of conduit installation - running, installing, and terminating fiber optic cables - experience splicing fiber optic cables - experience with OTDR testers and light meters - managed crews Job Requirements: Will require knowledge and proper safe usage of Aerial lift Bucket Trucks as well as the ability to use ladders. The ability to climb/hook is optional. Will require the ability to safely work within Public Right-of-way, including proper use and knowledge of applicable PPE. Perfect candidate will have their own hand tools including Coring tools. Tools may be supplied depending on experience level. Ability to work regularly outdoors in different weather types. Ability to use a OTDR Ability to effectively communicate with others and work within a team environment Ability to be at work every day at 7am Ability to occasionally be On-Call for after-hours emergency work Ability to use Email and MS Excel for basic project tracking Possession of a valid Driver's license Ability to pass a drug screening Ability to pass a check Ability to read and understand technical instruction High School Diploma or G.E.D 3+ years of experience preferred - running, installing, and terminating fiber optic cables - experience splicing fiber optic cables - experience with OTDR testers and light meters - managed crews Experience Level Expert Level Job Type & Location This is a Contract to Hire position based out of Mount Pleasant, OH. Pay and Benefits The pay range for this position is $25.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Mount Pleasant,OH. Application Deadline This position is anticipated to close on Dec 16, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $25-35 hourly 15d ago
  • Installer

    Allen Industries Inc. 4.4company rating

    Toledo, OH jobs

    The position of Installer is responsible for assembling and installing various type of sign packages and building elements according to site specific drawings and specifications. Perform customer installations according to install order which includes drawings and specific directions Operate a boom truck, workout of baskets, lifts, scaffolding and perform work while on ladders Use and operate a wide variety of power tools, ranging from drills to jackhammers, arch welding and stick welding, band saws, drills, and table saws Complete required documentation for each job site and participate in safety training and inspections Abide by all OSHA, DOT, site specific and Allen Industries safety regulations when in Allen Facilities and when working at a customer site Perform site surveys Ensure all signs and building materials arrive damage free Up to 75% travel is required for this position including extended stays and possible weekends To become a part of our team we require applicants for our Installer position to have the following qualifications: SKILLS Ability to lift and move up to 50 lbs. Ability to read blue prints and manufacturing documents and drawings General knowledge of electronic circuitry A valid driver's license Ability to get a CDL/DOT medical card Ability to read blue prints and interpret sign/shop drawings and specifications Ability to read a tape measure Proficient in Strong sense of urgency to complete tasks in a timely manner Ability to work independently, with minimal supervision EDUCATION High School diploma, GED or the equivalent of training, education and experience EXPERIENCE Two years of experience in Installation, service, construction or similar industry. Sign industry experience preferred Allen Industries offers all full-time employees competitive pay as well as an excellent benefit package including: medical, dental, vision, paid time off, paid holiday's, supplemental STD, LTD and Life insurance and 401K with company match. General Disclaimer:The duties listed above are intended only as illustrations of the various types of work that may be performed. Other duties may be assigned as needed by the Company. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. Allen Industries is an Equal Employment Opportunity, Affirmative Action Employer. We consider applicants for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital, disability or veteran status.
    $36k-46k yearly est. 26d ago

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