What is an answering service telephone operator and how to become one

Key steps to become an answering service telephone operator

1. Explore answering service telephone operator education requirements

   Most common answering service telephone operator degrees

   Associate

   31.6 %

   Bachelor's

   23.7 %

   High School Diploma

   21.1 %

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2. Start to develop specific answering service telephone operator skills

   Skills	Percentages
   Customer Service	38.05%
   Appointment Scheduling	12.21%
   Transferring Calls	12.03%
   Two-Way Radio	10.25%
   Switchboards	9.30%

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3. Complete relevant answering service telephone operator training and internships

   Accountants spend an average of Less than 1 month on post-employment, on-the-job training. New answering service telephone operators learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as an answering service telephone operator based on U.S. Bureau of Labor Statistics data and data from real answering service telephone operator resumes.

4. Research answering service telephone operator duties and responsibilities

   • Protect patient privacy by following HIPAA regulations, as well as maintaining confidential information within the hospital intranet.
   • Maintain great customer relations with VIP arrivals

5. Prepare your answering service telephone operator resume

   When your background is strong enough, you can start writing your answering service telephone operator resume.

   You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on an answering service telephone operator resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

   Choose from 10+ customizable answering service telephone operator resume templates

   Build a professional answering service telephone operator resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your answering service telephone operator resume.
   

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6. Apply for answering service telephone operator jobs

   Now it's time to start searching for an answering service telephone operator job. Consider the tips below for a successful job search:

   1. Browse job boards for relevant postings
   2. Consult your professional network
   3. Reach out to companies you're interested in working for directly
   4. Watch out for job scams