What is an Answering Service Telephone Operator?
What Does an Answering Service Telephone Operator Do
When it comes to the most important skills required to be an answering service telephone operator, we found that a lot of resumes listed 38.1% of answering service telephone operators included customer service, while 12.2% of resumes included appointment scheduling, and 12.0% of resumes included transferring calls. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
How To Become an Answering Service Telephone Operator
If you're interested in becoming an answering service telephone operator, one of the first things to consider is how much education you need. We've determined that 23.7% of answering service telephone operators have a bachelor's degree. In terms of higher education levels, we found that 2.6% of answering service telephone operators have master's degrees. Even though some answering service telephone operators have a college degree, it's possible to become one with only a high school degree or GED.
Average Salary for an Answering Service Telephone Operator
What Am I Worth?
Roles and Types of Answering Service Telephone Operator
There are several types of answering service telephone operator, including:
Operators often spend their time checking in on equipment and making sure it's properly working. Every problem that is detected, you'll often call upon an operators to come and save the day. They're essentially the superhero in an office setting.
In most cases, operators work full-time, normal hours. But when a client needs help, you'll need to be available. which means that sometimes duty calls at night or on the weekends.
- Average Salary: $37,928
- Degree: High School Diploma
Being a telecommunication professional generally, your main task is to answer and direct incoming telephone calls for a company or organization. While answering a telephone call, you may evaluate and identify its nature, provide any telephone assistance, and direct the call to the requested person or department. As a switchboard operator, your other main tasks are keeping a log of calls, updating the company's internal directory, working with front desk personnel, and general administrative duties.
The minimum requirement to become a switchboard operator is a high school diploma or equivalent qualification. However, attaining a course for switchboard operator or receptionist and experience with customer service or a call center may help raise you to potential employers. To be successful, you must possess excellent telecommunications skills and a solid ability to operate a telephone switchboard.
Being a switchboard operator, you may work in the company's contact or call center, offices, public or private businesses, hospitals, schools, and other professional practices. You may work full-time, part-time, or in flexible shifts. Working as a switchboard operator, you may take advantage of a range of career development opportunities. As you gain experience, you may become an administrative assistant or secretary.
- Average Salary: $31,281
- Degree: High School Diploma
A high school diploma or its equivalent is the minimum academic requirement for phone operators. You can find employment in business firms, answering services, schools, hospitals, and public offices. You must possess communication, patience, and maths skills. Phone operators earn an average salary of $30,829 per year. This ranges between $21,000 and $44,000.
- Average Salary: $30,289
- Degree: High School Diploma
States With The Most Answering Service Telephone Operator Jobs
Number Of Answering Service Telephone Operator Jobs By State
|Rank||State||Number of Jobs||Average Salary|
Answering Service Telephone Operator Education
Answering Service Telephone Operator Majors
Answering Service Telephone Operator Degrees
High School Diploma
Choose From 10+ Customizable Answering Service Telephone Operator Resume templates
Zippia allows you to choose from different easy-to-use Answering Service Telephone Operator templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Answering Service Telephone Operator resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
Answering Service Telephone Operator Demographics
Answering Service Telephone Operator Gender Distribution
After extensive research and analysis, Zippia's data science team found that:
- Among answering service telephone operators, 85.4% of them are women, while 14.6% are men.
- The most common race/ethnicity among answering service telephone operators is White, which makes up 64.5% of all answering service telephone operators.
- The most common foreign language among answering service telephone operators is Mandarin at 25.0%.
Online Courses For Answering Service Telephone Operator That You May Like
1. System Administration and IT Infrastructure Services
This course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computers systems in a multi-user environment. In this course, you’ll learn about the infrastructure services that keep all organizations, big and small, up and running. We’ll deep dive on cloud so that you’ll understand everything from typical cloud infrastructure setups to how to manage cloud resources. You'll also learn...See More on Coursera
2. Winning Communication Skills for Telephone, Conference Calls
Improve Communication Skills - Use the Telephone Effectively! Avoid Phone Etiquette Blunders that Annoy...See More on Udemy
3. Telephone Confidence: Be Super Confident on the Telephone!
Learn how to be more confident on the telephone, learn telephone skills, gain leverage over phone conversations and more...See More on Udemy
How Do Answering Service Telephone Operator Rate Their Jobs?
Top Answering Service Telephone Operator Employers
Most Common Employers For Answering Service Telephone Operator
|Rank||Company||Average Salary||Hourly Rate||Job Openings|
|1||Children's Hospital & Medical Center||$64,580||$31.05||1|
|3||University of Maryland Medical System||$38,133||$18.33||1|
|6||Wagner Spray Tech||$36,295||$17.45||1|
|7||PTI (formerly Polymer Technologies, Inc.)||$33,423||$16.07||1|
|8||A Better Answer||$33,373||$16.04||1|