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Telephone Operator
Teksystems 4.4
Remote answering service telephone operator job
Serves as the central communication point managing high volumes of incoming and outgoing calls and ensuring callers are connected quickly professionally. This role often shapes the first impression of the company and supports smooth internal communication
MAIN FUNCTIONS:
- 250+ inbound calls a day
- Answers questions regarding hours, locations, personal, etc.
- Transfers calls
*Job Type & Location*
This is a Contract position based out of Indianapolis, IN.
*Pay and Benefits*The pay range for this position is $16.00 - $16.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully remote position.
*Application Deadline*This position is anticipated to close on Jan 23, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$16-16 hourly 2d ago
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BOP Service Operator
Force Pressure Control LLC
Remote answering service telephone operator job
Job DescriptionDescription:
OFS Field Operations | BOP & Surface Pressure Control Equipment
Force Pressure Control is seeking safety-oriented BOP ServiceOperator in the Permian Basin. This role is responsible for installing, maintaining, testing, and troubleshooting BOPs and pressure control equipment on customer locations.
Perform pressure testing, maintenance, and troubleshooting of BOP systems and associated control equipment
Assist with rig-up and rig-down operations and equipment maintenance on well site as well as at facility
Ability to oversee all phases of the well operation and understand the tasks required to meet projected deadlines and achieve expected results for BOP services provided on customer locations
Complete accurate service reports and documentation
Communicate effectively with supervisor, clients and team members on job status and potential issues
Participates and complies with FPC and Client QHSE Programs, observes safe working practices and all safety rules and regulations during the course of the job
Requirements:
Working background with BOP and other wellhead / surface pressure control equipment is required.
Strong mechanical aptitude and troubleshooting skills
Valid driver's license and ability to travel to remote work locations
Willingness to work extended hours and weekends as needed
The BOP ServiceOperator position is a full time, non-exempt position. Hourly pay rate commensurate with experience.
Applicants have rights under Federal Employment Laws.
$21k-40k yearly est. 10d ago
Telephone Operator
Mount Carmel Health System 4.6
Answering service telephone operator job in Grove City, OH
At Mount Carmel, we work to continuously inspire one another. Here, all are welcome. It is this culture of humility and compassion that sets Mount Carmel apart. We see the big picture and do the right thing. That means a dedication to the well-being our both our colleagues and the patients they serve.
Position Purpose:
* The TelephoneOperator monitors all incoming and outgoing telecommunications activities regarding hospital wide communication efforts.
* Location: Mount Carmel Grove City: 5300 N Meadows Dr, Grove City, OH 43123
* Shift: part time 20 hours a week
* Hours of office: 24/7 role, rotating hours
What You Will Do:
* Handles incoming calls and paging requests connecting parties if possible and /or providing information as requested.
* Answers priority calls promptly, determines the nature of the emergency and accurately executes procedures contained in hospital and department manuals.
Minimum Qualifications:
* Education: High school graduate or equivalent
* Experience: One to two years of medical office experience preferred
* Experience answering multiline telephone system preferred
* Basic computer skills required
Position Highlights and Benefits:
* Competitive compensation and benefits packages including medical, dental, and vision with coverage starting on day one.
* Retirement savings account with employer match starting on day one.
* Generous paid time off programs.
* Employee recognition programs.
* Tuition/professional development reimbursement.
* Relocation assistance (geographic and position restrictions apply).
* Discounted tuition and enrollment opportunities at the Mount Carmel College of Nursing.
* Employee Referral Rewards program.
* Mount Carmel offers DailyPay - if you're hired as an eligible colleague, you'll be able to see how much you've made every day and transfer your money any time before payday. You deserve to get paid every day!
* Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups.
Ministry/Facility Information:
Mount Carmel, a member of Trinity Health, has been a transforming healing presence in Central Ohio for over 135 years. Mount Carmel serves over 1.3 million patients each year at our four hospitals, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreach sites and homes across the region. Mount Carmel College of Nursing offers one of Ohio's largest undergraduate, graduate, and doctor of nursing programs. If you're seeking a rewarding career where your purpose, passion, and desire to make a difference come alive, we invite you to consider joining our team. Here, care is provided by all of us For All of You!
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
$29k-35k yearly est. 10d ago
Virtual eCommerce Phone Support Operator
Advance Stores Company
Remote answering service telephone operator job
The eCommerce Phone Support Operator is considered the front-line representative, providing best in class service to our customers and store team members. This individual will answer incoming phone calls, make outbound calls and respond to emails. The eCommerce Phone Support Operator is primarily responsible for locating and providing part fitment for customer's vehicles, placing orders, tracking shipments, providing order statuses, explaining billing, and partnering with our store leadership via email and phone to resolve opportunities. The eCommerce Phone Support Operator is able to provide resolutions to all concerns. The agent is also tasked with navigating through many computer applications with speed and accuracy to provide timely customer resolutions. The major directive is to successfully serve our Customers and store Team Members better than anyone and assist them in the proper handling of questions, concerns and procedural opportunities. Our extensive training program provides analysts with the tools they need to make judgment calls in the moment to offer exceptional customer service with their own style.
Essential Duties and Responsibilities:
Maintains composure while de-escalating customer issues
Maintains and updates customers information in a case management system
Close sales, upsell and process credit card payments
Provide first level website technical support
Follows up on outstanding items to issue completion
Document each customer interaction in a case management system
Meet or exceed company set targets for calls/chats handled, Team KPIs, customer satisfaction score, adhering to schedule and QA scores
Provide guidance through the Advance Auto Parts online shopping experience
Work with external shipping contractors to assist customers with domestic issues and claims
Address and resolve post-order questions regarding shipping, billing, and delivery
Partner with other departments and store team members to resolve customers concerns
Responsible for working incoming cases
Provide knowledgeable answers to questions about products, pricing and availability
Maintain Advance Auto Parts product and policy knowledge
Notify business partners of errors on the website
Complete training courses by company set due date
Requirements:
Excellent written communication skills
Must be able to multi-task
Typing speed of at least 45 words per minute
Must be available to work any shift Sunday-Saturday: 8:30 am - 5:30 pm ET or until queue is cleared for closing shifts.
Must be available to work weekends and holidays
Must thrive and be adaptable to an ever-changing fast pace environment
Regular, dependable attendance and punctuality
Demonstrated ability to work well with other departments, peers and business partners
Excellent problem-solving skills, with a demonstrated ability to identify operational problems, recommend optimum solutions and follow through to resolution
Must be available to attend entire paid training class
Pass Background Check
Location Eligibility: You must live within the Eastern Time Zone to be eligible for this role.
What does Advance have to offer you?
401k Retirement Savings Plan with competitive company match
Paid Time Off and Sick Time
Opportunity for overtime
Special Recognition awards
Opportunity for growth and promotion
Career Path Opportunities: Most of our trainers, quality control coaches, managers and leaders began their career as customer service analysts
Employee Discount Program
Health, Dental, Vision and Prescription Drug Insurance
Health Savings Account
Medical and Dental Flexible Spending Accounts
Employee Assistance Program
Company paid Life insurance
Company paid short & long term disability insurance
Annual increase based on performance
Positive work environment
Team Member Networks available
Volunteer Opportunities
Military Leave, Jury Duty and Bereavement Pay
Paid Disability Leave Due to Childbirth and Paid Parental Bonding Leave
Visit our benefits website to view the many other benefits we offer: *****************************************************
Compensation Range
The good faith estimate for this role is between 13.50 USD and 17.00 USD per hour for a new team member.
The rate offered depends on a number of factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable).
Benefits: Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the way of life for our Team Members and those who mean the most to them: their families. Find out more by visiting:
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California Residents click below for Privacy Notice:
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$27k-33k yearly est. Auto-Apply 14d ago
Telephone Operators - AI Trainer (Contract)
Handshake 3.9
Remote answering service telephone operator job
Handshake is recruiting TelephoneOperator Professionals to contribute to an hourly, temporary AI research project-but there's no AI experience needed. In this program, you'll leverage your professional experience to evaluate what AI models produce in your field, assess content related to your field of work, and deliver clear, structured feedback that strengthens the model's understanding of your workplace tasks and language. The Handshake AI opportunity runs year-round, with project opportunities opening periodically across different areas of expertise.
Details
The position is remote and asynchronous; work independently from wherever you are.
The hours are flexible, with no minimum commitment, but most average 5-20 hrs
The work includes developing prompts for AI models that reflect your field, and then evaluating responses.
You'll learn new skills and contribute to how AI is used in your field
Your placement into a project will be dependent on project availability-if you apply now and can't work on this project, more will be available soon.
Qualifications
You have at least 4 years of professional experience in one or more of the following types of work.
The examples below reflect the types of real-world responsibilities that you might have had in your role that will give you the context needed to evaluate and train high-quality AI models
Observe signal lights on switchboards, and dial or press buttons to make connections.
Operatetelephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
Update directory information.
Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
Perform clerical duties such as typing, proofreading, and sorting mail.
Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.
Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
Interrupt busy lines if an emergency warrants.
Provide assistance for customers with special billing requests.
Provide relay service for users who are deaf or hard of hearing.
Keep records of calls placed and received, and of related toll charges.
Promote company products, services, and savings plans when appropriate.
You're able to participate in asynchronous work in partnership with leading AI labs.
Application Process
Create a Handshake account
Upload your resume and verify your identity
Get matched and onboarded into relevant projects
Start working and earning
Work authorization information
F-1 students who are eligible for CPT or OPT may be eligible for projects on Handshake AI. Work with your Designated School Official to determine your eligibility. If your school requires a CPT course, Handshake AI may not meet your school's requirements. STEM OPT is not supported.
See our Help Center article
for more information on what types of work authorizations are supported on Handshake AI.
$27k-34k yearly est. Auto-Apply 34d ago
Maintenance Service Operator
Metallus
Answering service telephone operator job in Canton, OH
Joining the Metallus team means becoming part of a legacy that dates back over a century. We are an industry leader, manufacturing the cleanest steel in the world for companies in the industrial, aerospace and defense, automotive, and energy markets.
Hourly Rate:
Starting at $24.54 per hour.
10% increase after year 1 and 10% increase after year 2.
If placed in steel making the starting rate is at 100% at $30.67.
Opportunity to bid into higher paying positions after 120 working days.
Benefits:
Metallus provides comprehensive benefits including:
90/10 health plan with no premiums for healthcare until 100% hourly rate is reached (2 years except if places in steel making at 100% rate to start).
Vision and dental available.
401K available after 120 working days.
10 paid holidays.
Educational assistance and reimbursement available after a year of service.
General Labor/Maintenance ServiceOperator
This position will be assigned to one of our three Steel facilities in Stark County, Ohio (Gambrinus, Harrison or Faircrest Steel plants). Employees in this position are responsible for performing a variety of general labor and routine duties including, but not limited to, operating radio and cab cranes along with ability to drive mobile equipment from plant to plant, loading and unloading material, cleaning and janitorial duties, shoveling and cleaning scale / sludge from equipment, cutting scrap, and assisting operating personnel in the performance of their duties.
Employees in this position may be required to use the following equipment: transporter, burning equipment, mortar mixer, steam cleaning equipment, jack hammer, power hand tools, power wheelbarrow, scrubbing machine, electric sewer cleaner, scaffolding, post hole digger, stepladder, chains, cables, slings, saws, grinders, etc.
This position requires the ability to work a rotational and flexible shift, and may include holidays.
Manufacturing work environment may include exposure to extreme hot and cold temperatures.
On-the-job training is provided.
Minimum Requirements:
Qualified candidates will have a high school diploma or GED.
Ability to drive/operate mobile equipment/company vehicles including cranes (radio or cab-controlled), pick-up trucks, and/or forklifts.
Ability to observe and be aware of issues, actions, or factors in the work environment that may affect personal or company safety.
Ability to frequently lift up to 50 lbs; rarely lifts between 50-75 lbs.
Ability to perform repetitive motion tasks.
Frequent walking, standing, bending and kneeling.
Preferred Requirements:
Preferred candidates will have a high school diploma or GED and at least 1 years of previous manufacturing or industrial work experience.
Preferred candidates will have previous experience in forklift and crane operation.
The company prohibits harassment or discrimination against any employee on the basis of any status protected by law, including, but not limited to, race, religion, color, national origin, ancestry, age, disability, genetic information, gender, sex or veteran status.
Answering service telephone operator job in Cleveland, OH
CDL Operator - Environmental & Industrial Services Job Type: Full-time | Year-round work License Required: CDL Class B with Tanker Endorsement Job Overview C&K Industrial Services is looking for CDL Operators to join our high-performing team. In this role, you'll do more than just drive - you'll operate heavy equipment, support industrial cleaning operations, and work side-by-side with field crews on complex job sites. Key Responsibilities
Transport and set up equipment at job sites and help maintain a safe, efficient work environment
Operate and maintain vacuum trucks, roll-offs, and combination units on job sites and public roads
Assist with field tasks, including hydroblasting, vacuuming, and confined space entry when not driving
Perform equipment inspections, complete DVIRs (Driver Vehicle Inspection Reports), and ensure trucks are clean, fueled, and in proper working condition
Travel to and from job sites - mostly local, with occasional overnight stays
Work closely with project managers, laborers, and other operators on daily tasks
Qualifications
CDL Class B license (Tanker endorsement preferred or willing to obtain)
Manual transmission experience required
Clean driving record and valid DOT medical card (or ability to obtain)
Experience operating vacuum trucks, roll-offs, or similar equipment (passenger-only experience not applicable)
Physically fit and able to lift 50+ lbs, wear PPE, and work in tight spaces or at heights
Willing to work in all weather conditions and in physically demanding environments
What We Offer
Competitive pay with raise after 90 days
Paid Time Off (PTO) after 90 days
401(k) with company match
Full health benefits: Medical, dental, vision, life insurance, and disability
Boot reimbursement and full PPE provided (hard hat, gloves, respirator, harness, etc.)
Per diem for overnight travel
Consistent, year-round work
Work Schedule Full-time with variable shifts depending on project needs. Work may include evenings, and weekends. Flexibility is important. Important Information This is a DOT-regulated, safety-sensitive role. C&K Industrial Services is a drug-free workplace, and marijuana use is prohibited, including for medical use, per federal regulations.
$27k-33k yearly est. 60d+ ago
Work From Home Call Center Sales
Onemci
Remote answering service telephone operator job
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
-------------- POSITION RESPONSIBILITIES
Key Responsibilities:
Listen to customers, understand their needs, and resolve customer issues
Utilize systems and technology to complete account management tasks
Recognize sales opportunity and apply sales skills to upgrade
Explain and position the products and processes with customers
Appropriately escalate customer dissatisfaction with managerial team
Ensure first call resolution through problems solving and effective call handling
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Qualifications
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating system
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow-up on customer issues
An aptitude for conflict resolution, problem solving and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused and self-manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and ambiguity prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers
COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENT
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
EQUAL OPPORTUNITY EMPLOYER
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business servicesoperating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
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The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this .
The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
$22k-30k yearly est. Auto-Apply 60d+ ago
Patient Support Call Center - Full-time
Bridgeview Eye Partners 4.6
Answering service telephone operator job in Maumee, OH
ESSENTIAL RESPONSIBILITES:
Ensures Quality of Care and Exceptional Customer Service through:
Patient Communication Management
Greet patients in a friendly, professional manner using proper telephone etiquette
Follow up on missed and cancelled appointments
Triage patient's needs to schedule appropriately
Patient Education
Provide patient education on the purpose and expectations and expectations of their appointment
Make patients aware of insurance eligibility
Ensures Practice Success throughout each patient encounter through:
Appointment capture
Effective schedule management and optimization
Data Collection and Accuracy:
Collecting and entering thorough demographic data and verify its accuracy.
This is a call center - medical environment
EDUCATION AND/OR EXPERIENCE:
High school graduate, or equivalent
Previous medical office experience is preferred
COMPETENCIES:
Polite, professional, and courteous.
A focus on the provision of quality care and service excellence.
Proficient in EHR, including proven competency in accuracy of data entry.
Proficient with optometric medical terminology.
Recognition of the exam process and the ability to record exam details.
Ability to effectively communicate in person, by phone, and in writing.
Superior organizational skills and attention to detail.
Dependable and self-motivated.
Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast-paced environment
ENVIRONMENT AND PHYSICAL DEMANDS:
Physical Activity: Talking, Hearing.
Physical requirements: Sedentary work. Involves sitting most of the time.
The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
PERSONAL DEVELOPMENT:
Staff members are required to meet training expectations within the initial 90-day probationary period.
Obtaining certification through in optometric certification program is encouraged. BVEP will aid all employees eligible for the Employee Career Development Program.
$27k-34k yearly est. 17d ago
Telephone Operator 2 - 500362
Utoledo Current Employee
Answering service telephone operator job in Toledo, OH
Title: TelephoneOperator 2
Department Org: Registration - 108820
Employee Classification: B1 - Classif'd Full Time AFSCME HSC
Bargaining Unit: AFSCME HSC
Primary Location: HSC H
Shift: 2
Start Time: 3:00PM End Time: 11:30PM
Posted Salary: 16.81
Float: True
Rotate: True
On Call: True
Travel: True
Weekend/Holiday: True
Job Description:
Under general supervision by the Supervisor, provides assistance and information to consumers, business associates, patients, attending and resident physicians, non-UTMC physicians/offices, hospital staff, and the general public in response to requests and inquiries received by telephone. Directs customer to internal and external resources. Provides assistance in resolving minor problems and questions by providing information as necessary to assure consistent customer satisfaction. Exhibits exemplary customer service. Presents a professional demeanor at all times, includes adherence to professional dress code. Serve as an ambassador of University of Toledo in the community, demonstrating the institution's values, services and mission.
Minimum Qualifications:
High school diploma or GED required.
Understanding of medical terminology strongly preferred.
Acceptable level of experience in directly handling/diffusing emotion of aggravated callers and assisting such in a professional, calm manner.
Experience with MS Office Applications and Star.
One (1) courses or three (3) mos. experience in operating a switchboard system or automated call distribution system required. Intellidesk or other call center software applications preferred.
Willingness to comply fully with all organizational and departmental policies and procedures.
Minimum typing speed of 32 WPM.
Knowledge of commonly-used training concepts, practices, and procedures required.
Maintain a positive and professional demeanor at all times.
Flexibility to attend seminars and other educational training forums at other locations.
Communication and other required skills:
Communicate effectively both verbally and in writing.
Excellent public relations skills.
Satisfactory participation in an acceptable, formal customer service training program within six months of hire.
Computer keyboard & data entry experience.
Ability to handle sensitive inquiries and contacts.
Ability to learn TDY/TDD phone line.
Ability to self-empower; to make decisions to assist callers with healthcare and other needs as they relate to the University of Toledo Medical Center.
Ability to deal with stressful emergency situations.
Preferred Qualifications:
Conditions of Employment:
To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position.
Equal Employment Opportunity Statement:
The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.
The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.
The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at ************************ or ************ between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request.
Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.
$29k-36k yearly est. 3d ago
Service Operations Support
Mechanical Optimizers, LLC
Answering service telephone operator job in Cincinnati, OH
Salary: Based on Experience
Mechanical Optimizers is the Commercial, Industrial & Institutional, Service & Installation specialist, serving the HVAC needs of Cincinnati, Dayton and Columbus. Our team of technicians and installers are highly qualified to complete a wide variety of Heating, Air Conditioning & Control assignments. Whether your project is design-build, plan and spec, replacement, or retrofit, our portfolio showcases our comprehensive experience.
Job Description: We are seeking a Service Dispatcher to join our dynamic team in Cincinnati, Ohio. The ideal candidate will have a background in dispatching and customer service. This role requires a detail-oriented professional who can work independently and as part of a team to ensure our customers receive the highest level of service.
Key Responsibilities
Scheduling and Coordination
Schedule and coordinate service appointments, ensuring timely and efficient service delivery.
Assign service calls to technicians based on availability, skill sets, and location.
Manage and update service schedules, considering priorities and potential conflicts.
Customer Communication
Serve as the primary point of contact for customers regarding service requests and inquiries.
Provide clear and concise communication to customers about appointment scheduling, service updates, and potential delays.
Address customer concerns and resolve issues in a timely and professional manner.
Technical Communication
Communicate effectively with technicians, providing clear instructions and updates regarding service assignments.
Monitor technician progress and address any issues or concerns that arise.
Utilize communication tools, such as phones, or computer-aided dispatch systems, to ensure efficient communication.
Logistics and Operations
Manage and track service vehicles and equipment, ensuring they are available and in good working order.
Monitor service routes and adjust schedules as needed to optimize efficiency.
Order parts and supplies as needed to support serviceoperations.
Other Potential Duties
Answer customer service calls and address inquiries.
Invoice customers for services rendered.
Prepare reports and track service performance metrics.
Assist with other administrative tasks as needed.
Skills and Qualifications
Excellent communication and interpersonal skills.
Strong organizational and time management skills.
Ability to prioritize tasks and work under pressure.
Knowledge of ComputerEase and ServiceTrade preferred.
Familiarity with the HVAC service industry.
Ability to work independently and as part of a team.
High school diploma or equivalent required.
Some experience in customer service or dispatch roles preferred.
Benefits
Profitability Bonuses
Paid Time Off and 9 Paid Holidays
3% of Compensation 401(k) Retirement Contribution
Company Paid Health, Vision, and Dental Insurance for employee
Company Paid Life Insurance for employee
Company Paid Short-Term and Long-Term Disability for employee
Full-Time Permanent Hire Position
$25k-43k yearly est. 17d ago
4-Hour Food Service General Operator
Maple Heights City Schools
Answering service telephone operator job in Maple Heights, OH
Food Services/Food Service General Operator
Attachment(s):
4- Hour CafeGenOpps.MHHS.pdf
Food Service General Operator.pdf
$28k-52k yearly est. 60d+ ago
Job Opportunities: US Zanesville: Service Operator II - Frac/Acid
Jobs at Halliburton
Answering service telephone operator job in Zanesville, OH
We are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world's largest providers of products and services to the global energy industry.
Job Duties and Qualifications
Under direct supervision, performs necessary calculations for fluids quality verification at the wellsite as needed.
Performs equipment rig up and rig down on a location and prepares equipment for performing a job.
Ensures customer satisfaction with work performed.
Responsible for pre-blending fluid systems operations and management of the chemical inventory at the wellsite.
Responsible for fluids quality during the delivery of services in accordance with the customer's job design and KPIs.
Performs data collection and data distribution on jobs as needed.
Coordinates the clean up, repair, and preparation of equipment for the next job.
Utilizes competency processes to enhance employee skills development and job performance.
Must possess exceptional skills within the service line and have a general understanding of other service functions.
Must be knowledgeable of HMS and HSE standards.
Promotes and contributes safety awareness and environmental consciousness.
Promotes and takes an active part in quality and continuous improvement processes.
Consequences of error are easily measured and can be confined.
Qualifications:
Must have High school diploma or equivalent education
Skills are acquired through one year of experience and completion of required competencies at current and next level.
Must have Class A CDL licensure
Must have a satisfactory driver record with no DWI/DUI convictions in the past three years or any current DWI/DUI charges
World Class Benefits
At Halliburton, we're committed to providing you and your family with a comprehensive and affordable benefits package - which means we offer support for your physical, emotional, financial and parental needs, both now and in the future. When you join our team, you'll have access to a wide range of resources designed to help you thrive at work and at home. By clicking here, you can review a summary of the benefits available once you join.
Sick leave is provided in accordance with Colorado Healthy Families Workplace Act.
Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
Location
4999 East Pointe Drive, Zanesville, Ohio, 43701, United States
Job Details
Requisition Number: 205264
Experience Level: Experienced Hire
Job Family: Operations
Product Service Line: Production Enhancement
Full Time / Part Time: Full-time
Additional Locations for this position:
Compensation Information
Compensation is competitive and commensurate with experience.
Sign-on bonus maybe available subject to certain conditions and approvals by area leadership.
$27k-49k yearly est. 12d ago
Call Center Operator
Bally's Intralot
Answering service telephone operator job in Strongsville, OH
Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.
Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.
We are immediately hiring for multiple shifts including nights & weekends
Intralot offers a competitive benefits package that includes:
Medical, Dental & Vision Insurance
6% 401k Match
Paid Holidays & Vacation
Paid Sick, Short/Long Term Disability
Tuition Reimbursement
Employee Assistance Program
Maternity/Paternity Leave
Discount Programs
Education, Training and Experience
High school diploma or equivalent training and experience.
One (1) year prior related customer service experience, preferably in a technical call center environment
Call tracking system experience preferred
Knowledge, Skills and Abilities
Knowledge of tracking software
Technical customer service skills
Strong analytic skills
Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position
Ability to work in a team environment
Ability to troubleshoot
Ability to explain technical information to a non-technical client
Strong verbal and written communication skills
Understanding of help desk operations, tools, methodologies and processes
Duties and Responsibilities
Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.
Manages ( inbound/outbound ) phone calls from Lottery retailers
Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions
Dispatch technicians as appropriate for on-site repairs
Employment Eligibility Verification
Must possess valid documentation to establish identity and U.S. employment eligibility.
Security Requirements
Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement.
Intralot, Inc. is an Equal Opportunity Employer
As an equal opportunity employer, Intralot recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law.
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$26k-37k yearly est. 37d ago
Call Center Operator - Entry Level
Intralot Inc.
Answering service telephone operator job in Strongsville, OH
Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.
Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.
We are immediately hiring for multiple shifts including nights & weekends
Intralot offers a competitive benefits package that includes:
Medical, Dental & Vision Insurance
6% 401k Match
Paid Holidays & Vacation
Paid Sick, Short/Long Term Disability
Tuition Reimbursement
Employee Assistance Program
Maternity/Paternity Leave
Discount Programs
Education, Training and Experience
High school diploma or equivalent training and experience.
One (1) year prior related customer service experience, preferably in a technical call center environment
Call tracking system experience preferred
Knowledge, Skills and Abilities
Knowledge of tracking software
Technical customer service skills
Strong analytic skills
Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position
Ability to work in a team environment
Ability to troubleshoot
Ability to explain technical information to a non-technical client
Strong verbal and written communication skills
Understanding of help desk operations, tools, methodologies and processes
Duties and Responsibilities
Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.
Manages ( inbound/outbound ) phone calls from Lottery retailers
Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions
Dispatch technicians as appropriate for on-site repairs
Employment Eligibility Verification
Must possess valid documentation to establish identity and U.S. employment eligibility.
Security Requirements
Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement.
Intralot, Inc. is an Equal Opportunity Employer
As an equal opportunity employer, Intralot recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law.
$26k-37k yearly est. Auto-Apply 4d ago
Call Center Operator
Intralot Sa
Answering service telephone operator job in Strongsville, OH
Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.
Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.
We are immediately hiring for multiple shifts including nights & weekends
Intralot offers a competitive benefits package that includes:
* Medical, Dental & Vision Insurance
* 6% 401k Match
* Paid Holidays & Vacation
* Paid Sick, Short/Long Term Disability
* Tuition Reimbursement
* Employee Assistance Program
* Maternity/Paternity Leave
* Discount Programs
Education, Training and Experience
High school diploma or equivalent training and experience.
One (1) year prior related customer service experience, preferably in a technical call center environment
Call tracking system experience preferred
Knowledge, Skills and Abilities
Knowledge of tracking software
Technical customer service skills
Strong analytic skills
Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position
Ability to work in a team environment
Ability to troubleshoot
Ability to explain technical information to a non-technical client
Strong verbal and written communication skills
Understanding of help desk operations, tools, methodologies and processes
Duties and Responsibilities
Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.
Manages ( inbound/outbound ) phone calls from Lottery retailers
Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions
Dispatch technicians as appropriate for on-site repairs
Employment Eligibility Verification
Must possess valid documentation to establish identity and U.S. employment eligibility.
Security Requirements
Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement.
Intralot, Inc. is an Equal Opportunity Employer
As an equal opportunity employer, Intralot recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law.
$26k-37k yearly est. 60d+ ago
Telephone Operator 2 - 499800
University of Toledo 4.0
Answering service telephone operator job in Toledo, OH
Title: TelephoneOperator 2
Department Org: Registration - 108820
Employee Classification: B2 - Classif'd Part Time AFSCME HSC
Bargaining Unit: AFSCME HSC
Primary Location: HSC H
Shift: 2
Start Time: 7PM End Time: 3AM
Posted Salary: 16.81
Float: True
Rotate: True
On Call: True
Travel: True
Weekend/Holiday: True
Job Description:
Under general supervision by the Supervisor, provides assistance and information to consumers, business associates, patients, attending and resident physicians, non-UTMC physicians/offices, hospital staff, and the general public in response to requests and inquiries received by telephone. Directs customer to internal and external resources. Provides assistance in resolving minor problems and questions by providing information as necessary to assure consistent customer satisfaction. Exhibits exemplary customer service. Presents a professional demeanor at all times, includes adherence to professional dress code. Serve as an ambassador of University of Toledo in the community, demonstrating the institution's values, services and mission.
Minimum Qualifications:
High school diploma or GED required.
Understanding of medical terminology strongly preferred.
Acceptable level of experience in directly handling/diffusing emotion of aggravated callers and assisting such in a professional, calm manner.
Experience with MS Office Applications and Star.
One (1) courses or three (3) mos. experience in operating a switchboard system or automated call distribution system required. Intellidesk or other call center software applications preferred.
Willingness to comply fully with all organizational and departmental policies and procedures.
Minimum typing speed of 32 WPM.
Knowledge of commonly-used training concepts, practices, and procedures required.
Maintain a positive and professional demeanor at all times.
Flexibility to attend seminars and other educational training forums at other locations.
Communication and other required skills:
Communicate effectively both verbally and in writing.
Excellent public relations skills.
Satisfactory participation in an acceptable, formal customer service training program within six months of hire.
Computer keyboard & data entry experience.
Ability to handle sensitive inquiries and contacts.
Ability to learn TDY/TDD phone line.
Ability to self-empower; to make decisions to assist callers with healthcare and other needs as they relate to the University of Toledo Medical Center.
Ability to deal with stressful emergency situations.
Preferred Qualifications:
Conditions of Employment:
To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position.
Equal Employment Opportunity Statement:
The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.
The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.
The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at ************************ or ************ between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request.
Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.
$30k-35k yearly est. 60d+ ago
Switchboard Operator: FT
Firelands Regional Medical Center 4.1
Answering service telephone operator job in Sandusky, OH
* Lifestyle: Sandusky was voted "Best Coastal Small Town in America". You will have the opportunity to enjoy living and working in this growing area along the beautiful shores of Lake Erie. * Work/life: You will find support to help you manage your personal life while building a career.
* Employee-centric: Tuition reimbursement, loan forgiveness, comprehensive major medical, dental and vision insurance, paid time off, 401(k), health and wellness offerings, monthly employee events, and more.
About Firelands Health:
Our goal at Firelands Health is to be the best & preferred independent healthcare employer for the Sandusky Bay region.
Firelands Health is the area's largest and most comprehensive resource for quality medical care. We are "big enough to care for you, and small enough to care about you". We are locally managed and governed as a not-for-profit healthcare facility, serving the counties of Erie, Ottawa, Sandusky, and Huron, covering a regional service area with over 300,000 residents. Our mission is to provide excellent healthcare, promote community wellness, and improve the lives we serve.
Our Core ACE Values: Attitude: We choose to be positive and inclusive every day. Commitment: We are committed to exceed the expectations of those we serve. Enthusiasm: We will work passionately to make a difference.
What you will do:
* Operates a PBX system according to specified procedures in order to relay incoming, outgoing and internal calls; activates codes; takes calls for physician after hours answeringservice and routes appropriately; performs various hospital communications and clerical duties. Sorts and distributes mail for the organization.
* Answers calls to the Communications Center using the appropriate greeting in a friendly tone of voice. Answers calls within three rings whenever possible. Places callers on hold in a friendly manner. Consistently and efficiently transfers callers to the correct extension.
* Answers after-hours physician lines and routes calls appropriately following the requirements of each physician office. Documents consults and messages and follows appropriate protocols for contacting physicians.
* Pages physicians and authorized hospital personnel. Processes pager requests for physicians and hospital personnel. Informs appropriate personnel of meetings, emergency drills and other hospital functions via audible and text page.
* Processes codes, alarms, STAT calls and emergency calls, according to Firelands Health policies and procedures. Receives disaster information, notifies proper personnel and departments. Signals all clear when appropriate.
* Maintains intranet records of hospital personnel and departments by name and extension numbers and telephone numbers of hospitals within the area.
* Maintains departmental and physician on-call lists.
* Works with volunteers to ensure proper mail delivery.
* Contacts OB department via phone upon activation of the Cuddles system to check status. Also contacts Security via radio to advised of alarm.
* Monitors cameras when time permits and advises when they notice camera problems to supervisor.
What you will need:
* High School diploma or equivalent. Switchboard experience preferred, but not required.
* Recognize and troubleshoot problems with telephones and pagers and provide a resolution or contact the appropriate personnel to resolve the issue.
* Make independent decisions when needed. Ability to work independently without direct supervision and complete assigned tasks/duties.
* Demonstrate intermediate computer skills and ability to learn new software applications.
$24k-28k yearly est. 6d ago
Receptionist Call Center Operators
Partnered Staffing
Answering service telephone operator job in Cincinnati, OH
At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
Job Description
Our client, one of the leading, national health insurance providers is currently seeking several
Receptionist Call Center Operators
for their Cincinnati, OH location.
In addition to working with the world's most recognized and trusted name in staffing, Kelly employees can expect:
By working with Kelly in this role, you would be eligible for:
A competitive hourly pay rate with weekly checks
Online continuing education via the Kelly Learning Center
Several employee discounts
And more
!
The
Receptionist Call Center Operator
will be responsible for receiving calls on 1-800 telephone lines and responds to inquiries and requests for assistance.
Job Duties and Responsibilities:
Identifies problem, troubleshoots, and provides advice to assist callers.
Understands company structure and how the to direct the calls to the appropriate area.
Job Requirements and Skills:
High school diploma or equivalent.
Three or more years of customer service experience.
Proficient analytical, communication and vocational skills required.
Requires basic keyboard proficiency and familiarity with basic computer office software.
Working Hours:
Must be flexible to work Monday thru Friday between 9:00 AM - 9:00 PM and will be assigned an 8 hour shift during those hours plus possible overtime on Saturday and Sunday.
Pay Rate:
$13.75 per hour
Qualifications
High school diploma or equivalent.
Three or more years of customer service experience.
Proficient analytical, communication and vocational skills required.
Additional Information
By working with Kelly in this role, you would be eligible for:
A competitive hourly pay rate with weekly checks
Online continuing education via the Kelly Learning Center
Several employee discounts
And more!
$13.8 hourly 2d ago
Switchboard Operator: FT
Firelands Health Careers 3.3
Answering service telephone operator job in Sandusky, OH
Lifestyle: Sandusky was voted “Best Coastal Small Town in America”. You will have the opportunity to enjoy living and working in this growing area along the beautiful shores of Lake Erie.
Work/life: You will find support to help you manage your personal life while building a career.
Employee-centric: Tuition reimbursement, loan forgiveness, comprehensive major medical, dental and vision insurance, paid time off, 401(k), health and wellness offerings, monthly employee events, and more.
About Firelands Health:
Our goal at Firelands Health is to be the best & preferred independent healthcare employer for the Sandusky Bay region.
Firelands Health is the area's largest and most comprehensive resource for quality medical care. We are “big enough to care for you, and small enough to care about you”. We are locally managed and governed as a not-for-profit healthcare facility, serving the counties of Erie, Ottawa, Sandusky, and Huron, covering a regional service area with over 300,000 residents. Our mission is to provide excellent healthcare, promote community wellness, and improve the lives we serve.
Our Core ACE Values: Attitude: We choose to be positive and inclusive every day. Commitment: We are committed to exceed the expectations of those we serve. Enthusiasm: We will work passionately to make a difference.
What you will do:
Operates a PBX system according to specified procedures in order to relay incoming, outgoing and internal calls; activates codes; takes calls for physician after hours answeringservice and routes appropriately; performs various hospital communications and clerical duties. Sorts and distributes mail for the organization.
Answers calls to the Communications Center using the appropriate greeting in a friendly tone of voice. Answers calls within three rings whenever possible. Places callers on hold in a friendly manner. Consistently and efficiently transfers callers to the correct extension.
Answers after-hours physician lines and routes calls appropriately following the requirements of each physician office. Documents consults and messages and follows appropriate protocols for contacting physicians.
Pages physicians and authorized hospital personnel. Processes pager requests for physicians and hospital personnel. Informs appropriate personnel of meetings, emergency drills and other hospital functions via audible and text page.
Processes codes, alarms, STAT calls and emergency calls, according to Firelands Health policies and procedures. Receives disaster information, notifies proper personnel and departments. Signals all clear when appropriate.
Maintains intranet records of hospital personnel and departments by name and extension numbers and telephone numbers of hospitals within the area.
Maintains departmental and physician on-call lists.
Works with volunteers to ensure proper mail delivery.
Contacts OB department via phone upon activation of the Cuddles system to check status. Also contacts Security via radio to advised of alarm.
Monitors cameras when time permits and advises when they notice camera problems to supervisor.
What you will need:
High School diploma or equivalent. Switchboard experience preferred, but not required.
Recognize and troubleshoot problems with telephones and pagers and provide a resolution or contact the appropriate personnel to resolve the issue.
Make independent decisions when needed. Ability to work independently without direct supervision and complete assigned tasks/duties.
Demonstrate intermediate computer skills and ability to learn new software applications.
$27k-32k yearly est. 6d ago
Learn more about answering service telephone operator jobs