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AnswerNet jobs - 40 jobs

  • Remote Help Desk Call Center Agent

    Answernet Inc. 4.2company rating

    Answernet Inc. job in El Paso, TX or remote

    Job Description Work Hours: Must have flexible open availability Pay Range: $16.00/hr Reports to: AHS General Manager Job Type: Full-time About AnswerNet: AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year. Job Summary: Customer-focused L1/L2 Helpdesk Technician responsible for providing first and second-level technical support to end-users for issues related to hardware, software, and network systems. This position will involve researching, diagnosing, troubleshooting, finding solutions, and taking ownership of customer-reported issues to ensure they are resolved. When necessary, unresolved issues should be escalated to the appropriate internal teams following standard procedures. The ideal candidate will possess excellent communication skills, a strong technical background, and the ability to efficiently troubleshoot and resolve issues. Responsibilities: Inbound and Outbound Calls Serve as the first point of contact for end-users seeking technical assistance via phone, email, or helpdesk tickets. Root cause analysis probing Providing immediate solutions to common user issues. Ticket Routing Document accurate records of all support requests, resolutions, and follow-ups. Knowledge Base Utilization Responsible for the ongoing maintenance of AnswerNet's desktop environment. Creates and maintains user e-mail accounts. Virtual Machine and or Remote Desktop support Oversee monitoring network systems, including network outages. Ensuring service level agreements are met. Managing user accounts and their associated attributes, such as name, email address, password, security groups, and multifactor authentication in Azure AD, or through Microsoft Active Directory on Windows Server 2016, 2019. Install, configure, and troubleshoot hardware, software, systems, networks, printers, and scanners. Required Qualifications: Ability to work from home (this is a remote position) Prior Technical Support or Help Desk experience High School Diploma or equivalent Phone Etiquette History of Customer Service Excellent verbal, writing, grammar, and communication skills Critical Thinking and Problem-Solving skills Attention to Detail Familiarity with Help Desk Applications (Ex. Zendesk, FreshService) Familiarity with VOIP or Telephony services Ability to provide step-by-step technical help, both written and verbal Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional) are a plus WAH Requirements: PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible) Hard-wired high-speed internet connection (ethernet cable) USB-connected Headset Webcam A quiet dedicated place to work free from distractions including pets and children.
    $16 hourly 27d ago
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  • Outbound Telesales Agent-Remote

    Answernet Inc. 4.2company rating

    Answernet Inc. job in El Paso, TX or remote

    Job Description Job Type: Full Time Hours: M-F 8:00 AM-4:30 PM CST Wage: $13.00-$15.00 hourly + Commission available About AnswerNet AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year. Summary of Position: A Remote Customer Service Agent makes Outbound calls to medical offices that could potentially become our customers. Our most effective agents have a strong tele-sales background and can follow the training provided with excellent soft skills. We also answer Inbound calls to support the callbacks or answer general questions. Job Duties / Responsibilities / Essential Functions: Use the provided leads to make outbound calls to offer our products and services. Demonstrate the software using video conferencing with the customer. Overcome objections and use the script to persuade the caller to sign up for the service. Document all call activity accurately in the client data systems with complete and thorough notes. Answer Incoming calls to complete the above process or answer general questions regarding the service. Escalate complex issues to management where appropriate. Required Knowledge /Skills / Abilities / Qualifications: Must possess excellent communication skills. Have a high level of tele-sales techniques to persuade callers Ability to work independently with minimal supervision, but keeping the lines of communication open when you are faced with any puzzling questions or concerns. Intermediate data-capture, typing, grammar, and spelling skills. Ability to take directions from leadership via Zoom and chat Understanding that agent activity is closely monitored using call center technology to track productivity and quality. At least 1 year of actual Call center experience, working with automatic dialers Must be 18 years or older A minimum of a high school diploma or GED A higher degree would be of great advantage, especially for career advancement Must be able to pass a 7-year background check WAH Requirements: PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible) Hard-wired high-speed internet connection (Ethernet cable) USB-connected Headset Webcam A quiet, dedicated place to work free from distractions, including pets and children. Hours of Operations / Schedules: The Call Center operates 7:00 AM to 7:00 PM Central Time Zone, Monday to Friday, with 2 Shifts: 8:00-4:30 PM and 10:30-7:00 PM A maximum of 37.5 hours will be scheduled 5 days a week. OT can be offered based on workload. We offer two 15-minute paid breaks and a 30-minute unpaid lunch. The training requires compulsory attendance. Missing training hours may result in immediate termination.
    $13-15 hourly 15d ago
  • Regional Vice President, Commercial Sales

    Vyve Broadband 3.8company rating

    Dallas, TX job

    Job DescriptionVyve Broadband is a nationally-recognized organization specializing in providing a variety of quality telecommunication services that meet the needs of consumers and businesses located in smaller communities. We are seeking a positive leader who has an inherent ability to develop business through motivation, team building and a desire to succeed. Regional Vice President, Commercial Sales Job Responsibilities: The Regional Vice President, Commercial Sales (“RVP”) manages the region's profit center sales, financial performance, and community and government relations for its assigned region. It is responsible for increasing sales and applying positive leadership techniques to maintain a professional team to maximize sales opportunities, provide excellent responsive service to the customer and focus on achieving Vyve's strategic goals. The RVP conveys a sense of urgency to achieve outcomes and exceed expectations and will persist and thrive despite obstacles and setbacks. It communicates effectively and builds relationships with all levels of the organization and external customers. This position reports to the Senior Vice President, Commercial Sales. This position involves travel throughout the sales territory (AR, LA, OK, and TX). Desired Skills: Proven success with inside, outside, and retention sales. Public relations and community outreach Leading, coaching and mentoring to develop top sales teams. Out of the box thinker. Excellent problem solving and negotiation skills. Takes the initiative to get things done and follow through on projects. Personal Attributes: Results driven; High degree of sales skills; Excellent verbal and written communications; Self-motivated; Professional demeanor Energetic, upbeat, proactive individual who displays enthusiasm and passion for his/her work. Required Skills: 7 to 10 years proven track record of successful leadership and management. Proven success with inside and outside sales and success in prospecting residential, small business and Enterprise/Gov-E College degree or equivalent work experience. Pre-employment drug test, motor vehicle record and background check required. Vyve Broadband offers an exciting benefits package including subsidized employee and dependent medical, dental and vision insurance, 401(k), company paid life insurance, vacation, holiday and sick pay. Vyve Broadband is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law. Powered by JazzHR fYXVgkTvfW
    $98k-151k yearly est. 5d ago
  • Broadband Technician

    Vyve Broadband 3.8company rating

    Corsicana, TX job

    Job Description Bring Reliable Internet to Your Community and Build Your Career with Vyve Broadband! Do you like solving problems, working with your hands, and meeting new people every day? At Vyve Broadband, we connect communities to high-speed internet, TV, and voice services and we're looking for motivated individuals to join our field team. As a Broadband Representative, you'll be the face of Vyve in your community, installing and servicing internet and TV for homes and businesses. No two days are the same one day you might be setting up a new customer with Vyve Gig internet, the next troubleshooting an issue to get a family streaming again. You'll work both indoors and outdoors, in all seasons, with a supportive team that's invested in your success. Why You'll Love Working Here Competitive pay + overtime opportunities Paid training and ongoing technical certifications Career growth to senior technical and leadership roles Full benefits package (medical, dental, vision, 401k, and more) Free or discounted Vyve internet, TV, and voice services if you live in our service area A fun, team-oriented culture where your work matters What You'll Do Install, upgrade, and repair internet, TV, and phone services for residential and commercial customers Troubleshoot service issues from the network to customer equipment Educate customers on using their new services and recommend upgrades to fit their needs Work on a flexible schedule, including occasional overtime and on-call shifts Operate company vehicles and maintain tools and equipment What We're Looking For Great customer service and communication skills Ability to work at heights, in attics, crawl spaces, and outdoors in various weather Problem-solving mindset and willingness to learn new technology Valid driver's license and clean driving record High school diploma or equivalent (tech or customer service experience is a plus) Pay and Benefits Comprehensive Benefits - Multiple medical, dental, and vision options with 100% preventive care Peace of Mind - Company-paid life insurance & disability coverage, with voluntary buy-up options 401(k) with Company Match - Save for your future with our competitive retirement plan and employer matching contributions Wellness Rewards - Earn up to $500/year just for completing checkups & screenings Extra Perks - Pet insurance, identity theft protection, legal assistance, and more Support Anytime - Free 24/7 telemedicine & virtual counseling for you and your family Growth Opportunities - Leadership development, professional sales training & ongoing learning Join Us If you want to work in a role where every day is different, your skills grow quickly, and your work helps neighbors stay connected, Vyve Broadband is the place for you. Apply today and start building your career in broadband technology! Equal Opportunity Vyve Broadband is an equal opportunity employer. We do not unlawfully discriminate based on race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, reserve or National Guard status, or any other protected status under applicable law. Powered by JazzHR pOkzAnsYiv
    $27k-60k yearly est. 8d ago
  • ACD Direct 2015 Spring Campaign Project

    Acd Direct 3.2company rating

    Remote or Phoenix, AZ job

    We've been a Work-At-Home business since May 2003. We take calls for many non-profit organizations. The majority of our calls consist of taking donations for PBS and NPR stations; however, we also have additional project types as well. Donation calls are similar to taking orders over the phone with the exception of the terminology involved. If you have experience taking orders, reading and following script s and independently preparing for the calls you take, these types of calls should be easy for you! Job Description We are pleased to announce our 2015 Spring Campaign Project. The project begins February 28th and gradually winds down toward March 31st, 2015. While your contract will also expire at that time, we are constantly considering our Clients' needs when determining how many contracts will be available beyond that point. Please keep in mind that contracts are offered to those agents that are most competitive and have maintained a professional demeanor while supplying services to ACD Direct. While we constantly review our needs, we cannot guarantee that a contract will be available beyond the end of this project. Our most competitive agents have found creating a business entity to be helpful. This opportunity is contingent upon the results of your criminal background check. We expect to see a substantial increase with inbound call volume during this project opportunity based on the projections our clients have provided. We will also have a PBS “National Event” featuring “Motown 25 (My Music Presents)” on February 27th, 2014. A “National Event” is where a strong majority of our PBS clients will be airing the same program on the same night which historically creates a great opportunity for earning and consistent call volume during the broadcasts. While our “National Event” is a “one night only event”, we will have great opportunities to earn throughout the month of March! If you are interested in participating in this exciting opportunity please email [email protected] and we can direct you on the next steps you may need to take. Qualifications Previous Telephone Related Experience Additional Information We look forward to hearing from you! Register online at *********************
    $31k-53k yearly est. 1d ago
  • Retail Sales Representative

    Vyve Broadband 3.8company rating

    New Boston, TX job

    Job Description About us: Vyve Broadband is a leading Internet provider serving largely non-urban communities in 16 states. Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Residential services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice. Why Join Vyve? We take care of our people so you can take care of business: Comprehensive Benefits - Multiple medical, dental, and vision options with 100% preventive care. Peace of Mind - Company-paid life insurance & disability coverage, with voluntary buy-up options. 401(k) with Company Match - Save for your future with our competitive retirement plan and employer matching contributions. Wellness Rewards - Earn up to $500/year just for completing checkups & screenings. Extra Perks - Pet insurance, identity theft protection, legal assistance, and more. Support Anytime - Free 24/7 telemedicine & virtual counseling for you and your family. Growth Opportunities - Leadership development, professional sales training & ongoing learning. • Various ways to earn: Uncapped commissions on sales Performance Reviews with Merit Increase Annual Bonus Paid career advancement training • Employees that live in our markets are eligible for courtesy cable including free or reduced priced video, internet AND voice services Monday to Friday schedule! Key Job Responsibilities: Provides quality internal and external customer service by representing Vyve in a consistently courteous and professional manner Resolves simple & complex customer issues Demonstrates a strong passion for selling Vyve products and services Meets and exceeds monthly revenue sales targets Generates and/or maintains departmental reports as required Serves as a mentor to other team members, providing instruction, support and direction Performs all duties of Retail Sales Agent as necessary by: Initiating contact with customers and selling, resolving problems, answering questions, sending correspondence, and generating reports Accurately explaining bills and Company policies and procedures concerning prices, billing and service Determines customer needs and educates customer in order to sell or upgrade services Accurately documents all sales/order activity via online database system Processes customer payments accurately and balances daily transactions according to established cash management procedures Collects delinquent accounts Demonstrates integrity while accessing customer databases and/or paper reference material to locate customer records and research account history Issues, receives, and maintains records of customer-premise equipment Troubleshoot service-related problems with customers; tests customer-premise equipment May contact customers regarding company services to include outbound calls regarding bills, promotions, etc. Exercise positive and cooperative behavior that promotes teamwork Performs other duties as assigned Ability to travel as needed Required Skills & Qualifications: 2+ years in customer service and/or sales industry; phone or face-to-face contact with consumers. Ability to multitask and handle multiple computer applications to assist customers. Strong organization and time management skills. Excellent interpersonal skills. Proficiency with PCs, Microsoft Office Suite and general intranet navigation. se of computers, keyboards and software applications. Ability to type 35 wpm. High School Diploma or GED. Bi-lingual (preferred). Vyve Broadband is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law. Powered by JazzHR OzXGSeq4Wf
    $25k-30k yearly est. 7d ago
  • Inbound Virtual Customer Service Agent

    ACD Direct 3.2company rating

    Remote or New York, NY job

    We've been a Work-At-Home business since May 2003. We take calls for many non-profit organizations. The majority of our calls consist of taking donations for PBS and NPR stations; however, we also have additional project types as well. Donation calls are similar to taking orders over the phone with the exception of the terminology involved. If you have experience taking orders, reading and following scripts and independently preparing for the calls you take, these types of calls should be easy for you! Job Description ACD Direct is currently seeking experienced customer service professionals for our 2015 Winter Campaign Project. This project is projected to begin the last week of November and continue strong through late December. Historically, this project has proven to be one of our busiest campaigns which in turn can produce a larger earning potential. While this project will end on December 31st, we are always looking to pair future projects with those agents that are most competitive and active during previous projects. As an Independent Contractor with ACD Direct, you will be providing your skills, expertise and services to the clients we represent. We are looking for those who consider themselves among the best of the best in the customer service industry to help answer inbound calls from our client's enthusiastic callers. Those selected to certify will be notified via email and onboarding can take as little as 48 hours after being invited to a project. Certification for the Winter Project is set to begin October 15th, 2015. Key candidates will be those who are motivated to become certification ready, no later than November 15th, 2015. If you are interested in becoming an ACD Direct Certified Agent please visit ********************* Qualifications Minimum 6 months formal telephone experience, preferably call center related Moderate level of computer knowledge Ability to work with minimal supervision Must be able to type 40 WPM or higher Must be self directed and self motivated Strong listening skills Accuracy Efficiency Excellent written and verbal communication skills Previous call center experience a plus Great Smile Must demonstrate call control Must be able to complete the entire certification process within 14 days of notification of acceptance. Additional Information We look forward to hearing from you! Register online at *********************
    $25k-29k yearly est. 60d+ ago
  • Direct Sales Representative (Door to Door)

    Vyve Broadband 3.8company rating

    Dallas, TX job

    Direct Sales Representative (Door to Door) Vyve Broadband is growing, and we are looking for motivated, outgoing sales professionals to help connect our communities to fast, reliable internet services. If you enjoy being in the field, talking with people, and getting rewarded for your performance, this role offers a strong opportunity to build a sales career while making a real impact in the neighborhoods we serve The Direct Sales Representative is responsible for driving residential subscriber growth through face to face engagement in assigned neighborhoods. This is a performance driven field sales role focused on new customer acquisition, market penetration, and delivering a professional, compliant, and customer focused sales experience. This role requires consistent daily activity, strong self discipline, and accountability to sales and productivity targets. Representatives are expected to represent Vyve Broadband with integrity while contributing directly to net growth objectives.Essential Duties & Responsibilities Sales Execution and Results - Conduct door to door canvassing within assigned territories to acquire new residential customers - Present Vyve Broadband internet, video, voice, and managed WiFi solutions accurately and confidently - Meet or exceed individual sales, activity, and productivity goals - Accurately enter customer orders, promotions, and installation details into required systems - Reduce order fallout by setting clear expectations and ensuring data accuracy Customer Experience and Brand Representation - Deliver a respectful, professional, and customer focused sales experience - Clearly explain pricing, promotions, installation timelines, and service features - Set honest and accurate expectations to support customer satisfaction and retention - Maintain professional appearance and comply with Vyve branding and identification standards Territory and Activity Management - Work assigned routes and neighborhoods according to territory plans and schedules - Track and report daily activity including doors knocked, conversations, and sales - Gather and share competitive intelligence and customer feedback - Adjust approach based on neighborhood demographics and competitive conditions Compliance and Conduct - Adhere to Vyve policies, sales compliance requirements, and ethical standards - Follow all privacy, data protection, and customer information guidelines - Comply with local solicitation laws and company permitting requirements - Maintain reliable attendance and punctuality Collaboration and Development - Participate in required training, coaching sessions, and sales meetings - Collaborate with installation, customer care, and support teams to ensure smooth customer onboarding - Assist with mentoring or onboarding of new sales representatives when requested Required Qualifications High school diploma or GED required Door to door, direct sales, or commission based sales experience preferred Telecom, broadband, or utility sales experience a plus Strong verbal communication and interpersonal skills Ability to work independently in a field environment Resilience and comfort handling rejection Basic proficiency with mobile devices and sales applications Reliable transportation and ability to meet company vehicle use requirements Work Environment & Physical Requirements Field based role with extensive walking and standing Ability to navigate residential neighborhoods, stairs, and uneven terrain Schedule may include evenings and weekends based on customer availability Performance Measures Achievement of individual sales and activity targets Order quality and accuracy Customer satisfaction and complaint reduction Territory coverage and consistency Compliance with policies and standards Vyve Broadband is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. Interested candidates are encouraged to apply and take the next step in building a sales career with Vyve Broadband.
    $45k-75k yearly est. Auto-Apply 9d ago
  • National Sales Executive-REMOTE

    Answernet Inc. 4.2company rating

    Answernet Inc. job in El Paso, TX or remote

    Job Description National Sales Executive- REMOTE Job Type: Full-Time Work from Home Hours: 9:00 AM-6 PM EST. After hours as needed Salary: $36,000-$45,000 K yearly DOE + Commission About AnswerNet AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year. Position Overview Develop and demonstrate solutions for prospects seeking our call center services, in a consultative manner, through company-generated leads and business development efforts. Identify potential sales opportunities from current clients and renew existing clients to drive sales. Required Qualifications: • Ability to assess needs and match services/solutions, and close sales • Highly motivated, organized, flexible, and able to multitask with effective time management • Strong verbal and written communication skills with a professional phone presence • Active listening skills and good rapport builder • Detail-oriented, logical thought-process, driven • Proficient in Microsoft Office - Word a must • Call center experience helpful Essential Duties and Responsibilities: • Pursue prospective clients seeking our call center services, with a sense of urgency, from inquiry to close, to drive sales • Use proven sales techniques to sell, build a quick rapport, and demonstrate solutions to match client needs. • Outside-the-box thinker who can recognize additional needs and propose creative solutions with a value on service • Learn and articulate our competitive advantage and niche marketplace. • Understanding of the sales process, including proposal writing, identifying buying motives, and overcoming objections. • Establish realistic and obtainable, short- and long-term goals. • Work within the company CRM with excellent documentation • Write sales proposals and agreements, from approved templates, to establish a clear understanding of the proposed scope of work and deliverables matched to the approved company pricing structure ensure company sustainability and profitability. • Meet or exceed agreed-upon goals • Work collaboratively with all departments to ensure client and company success. • Communicate internally and externally, via telephone, e-mail, or face-to-face (in-person and on-camera webinar) • Regular, consistent, and punctual attendance
    $52k-74k yearly est. 27d ago
  • Broadband Representative/Associate/Specialist

    Vyve Broadband 3.8company rating

    Mineral Wells, TX job

    VYVE BROADBAND JOB DESCRIPTION Broadband/Cable Installer Technician Who are we? Vyve Broadband is a leading broadband Internet provider serving rural communities across 16 states. Vyve Broadband offers a range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers including high-speed internet (up to Vyve Gig), digital HD video and voice services. For commercial customers, Vyve offers optical Ethernet, PRI and hosted voice services to the business community. Come Thrive with Vyve! What's the job? Performs residential and commercial installation of internet, phone and cable services Troubleshoot and fix service issues Delivers a spectacular customer experience Upsells current services such as internet speeds Requires lifting, climbing, and working in all types of weather Does this sound like you? High School Diploma or equivalent Valid driver's license and clean driving record Customer-focused, willing to go above and beyond to ensure customers are 100% satisfied Hard worker that likes to learn, grow and be busy Searching for a rewarding career that just “feels right” Not afraid of heights (poles, roofs, towers) Why our people love working for Vyve… Growth - ready-made career paths with paid training and certifications through SCTE. Finally get to be in the driver's seat of your career, work your way up from entry level to Director - the sky is the limit! Benefits - Great medical, dental, vision plan plus fun extras like pet insurance, 401k with company match, home & auto discounts, and most importantly - FREE SERVICES!! Save thousands on your internet and cable bill per year Compensation - Competitive base pay plus sales/upgrade/referral commissions, annual bonuses, merit increases and long-term incentive plan Company vehicle, gas card, tools & equipment Vyve Broadband is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law. Powered by JazzHR Bqd7Xch7TV
    $27k-42k yearly est. 7d ago
  • Broadband Technician

    Vyve Broadband 3.8company rating

    Corsicana, TX job

    Bring Reliable Internet to Your Community and Build Your Career with Vyve Broadband! Do you like solving problems, working with your hands, and meeting new people every day? At Vyve Broadband, we connect communities to high-speed internet, TV, and voice services and we're looking for motivated individuals to join our field team. As a Broadband Representative, you'll be the face of Vyve in your community, installing and servicing internet and TV for homes and businesses. No two days are the same one day you might be setting up a new customer with Vyve Gig internet, the next troubleshooting an issue to get a family streaming again. You'll work both indoors and outdoors, in all seasons, with a supportive team that's invested in your success. Why You'll Love Working Here Competitive pay + overtime opportunities Paid training and ongoing technical certifications Career growth to senior technical and leadership roles Full benefits package (medical, dental, vision, 401k, and more) Free or discounted Vyve internet, TV, and voice services if you live in our service area A fun, team-oriented culture where your work matters What You'll Do Install, upgrade, and repair internet, TV, and phone services for residential and commercial customers Troubleshoot service issues from the network to customer equipment Educate customers on using their new services and recommend upgrades to fit their needs Work on a flexible schedule, including occasional overtime and on-call shifts Operate company vehicles and maintain tools and equipment What We're Looking For Great customer service and communication skills Ability to work at heights, in attics, crawl spaces, and outdoors in various weather Problem-solving mindset and willingness to learn new technology Valid driver's license and clean driving record High school diploma or equivalent (tech or customer service experience is a plus) Pay and Benefits Comprehensive Benefits - Multiple medical, dental, and vision options with 100% preventive care Peace of Mind - Company-paid life insurance & disability coverage, with voluntary buy-up options 401(k) with Company Match - Save for your future with our competitive retirement plan and employer matching contributions Wellness Rewards - Earn up to $500/year just for completing checkups & screenings Extra Perks - Pet insurance, identity theft protection, legal assistance, and more Support Anytime - Free 24/7 telemedicine & virtual counseling for you and your family Growth Opportunities - Leadership development, professional sales training & ongoing learning Join Us If you want to work in a role where every day is different, your skills grow quickly, and your work helps neighbors stay connected, Vyve Broadband is the place for you. Apply today and start building your career in broadband technology! Equal Opportunity Vyve Broadband is an equal opportunity employer. We do not unlawfully discriminate based on race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, reserve or National Guard status, or any other protected status under applicable law.
    $27k-60k yearly est. Auto-Apply 6d ago
  • Regional Vice President, Commercial Sales

    Vyve Broadband 3.8company rating

    Austin, TX job

    Job DescriptionVyve Broadband is a nationally-recognized organization specializing in providing a variety of quality telecommunication services that meet the needs of consumers and businesses located in smaller communities. We are seeking a positive leader who has an inherent ability to develop business through motivation, team building and a desire to succeed. Regional Vice President, Commercial Sales Job Responsibilities: The Regional Vice President, Commercial Sales (“RVP”) manages the region's profit center sales, financial performance, and community and government relations for its assigned region. It is responsible for increasing sales and applying positive leadership techniques to maintain a professional team to maximize sales opportunities, provide excellent responsive service to the customer and focus on achieving Vyve's strategic goals. The RVP conveys a sense of urgency to achieve outcomes and exceed expectations and will persist and thrive despite obstacles and setbacks. It communicates effectively and builds relationships with all levels of the organization and external customers. This position reports to the Senior Vice President, Commercial Sales. This position involves travel throughout the sales territory (AR, LA, OK, and TX). Desired Skills: Proven success with inside, outside, and retention sales. Public relations and community outreach Leading, coaching and mentoring to develop top sales teams. Out of the box thinker. Excellent problem solving and negotiation skills. Takes the initiative to get things done and follow through on projects. Personal Attributes: Results driven; High degree of sales skills; Excellent verbal and written communications; Self-motivated; Professional demeanor Energetic, upbeat, proactive individual who displays enthusiasm and passion for his/her work. Required Skills: 7 to 10 years proven track record of successful leadership and management. Proven success with inside and outside sales and success in prospecting residential, small business and Enterprise/Gov-E College degree or equivalent work experience. Pre-employment drug test, motor vehicle record and background check required. Vyve Broadband offers an exciting benefits package including subsidized employee and dependent medical, dental and vision insurance, 401(k), company paid life insurance, vacation, holiday and sick pay. Vyve Broadband is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law. Powered by JazzHR X9TheYolpc
    $95k-148k yearly est. 5d ago
  • Inbound Virtual Customer Service Agent

    ACD Direct 3.2company rating

    Remote or Austin, TX job

    We've been a Work-At-Home business since May 2003. We take calls for many non-profit organizations. The majority of our calls consist of taking donations for PBS and NPR stations; however, we also have additional project types as well. Donation calls are similar to taking orders over the phone with the exception of the terminology involved. If you have experience taking orders, reading and following scripts and independently preparing for the calls you take, these types of calls should be easy for you! Job Description ACD Direct is currently seeking experienced customer service professionals for our 2015 Winter Campaign Project. This project is projected to begin the last week of November and continue strong through late December. Historically, this project has proven to be one of our busiest campaigns which in turn can produce a larger earning potential. While this project will end on December 31st, we are always looking to pair future projects with those agents that are most competitive and active during previous projects. As an Independent Contractor with ACD Direct, you will be providing your skills, expertise and services to the clients we represent. We are looking for those who consider themselves among the best of the best in the customer service industry to help answer inbound calls from our client's enthusiastic callers. Those selected to certify will be notified via email and onboarding can take as little as 48 hours after being invited to a project. Certification for the Winter Project is set to begin October 15th, 2015. Key candidates will be those who are motivated to become certification ready, no later than November 15th, 2015. If you are interested in becoming an ACD Direct Certified Agent please visit ********************* Qualifications Minimum 6 months formal telephone experience, preferably call center related Moderate level of computer knowledge Ability to work with minimal supervision Must be able to type 40 WPM or higher Must be self directed and self motivated Strong listening skills Accuracy Efficiency Excellent written and verbal communication skills Previous call center experience a plus Great Smile Must demonstrate call control Must be able to complete the entire certification process within 14 days of notification of acceptance. Additional Information We look forward to hearing from you! Register online at *********************
    $23k-26k yearly est. 60d+ ago
  • Direct Sales Representative (D2D)

    Vyve Broadband 3.8company rating

    Corsicana, TX job

    Direct Sales Rep (New Grads & Students Welcome!) Just graduated (or almost there)? Want a role where you build real-world skills, earn strong income, and fast-track your career-not just add a line to your résumé? This is a hands-on, people-focused role where you'll learn how to communicate confidently, think on your feet, and see the direct impact of your work. What You'll Do Talk with customers face-to-face and help them find solutions that fit Learn how to communicate clearly, handle objections, and close with confidence Build resilience, professionalism, and real sales skills (the kind employers love) Work with a supportive team that coaches-not micromanages What You'll Gain Transferable skills: communication, persuasion, time management, confidence Paid training (no sales experience needed) Commission-based pay (your grind = your paycheck) A clear path to leadership, management, or other career roles Who This Is For New grads or college students People who like being active, talking to others, and learning fast Anyone who wants experience that actually matters after college Why Start Here? Because you'll graduate with more than a diploma-you'll graduate with skills, income, and momentum. Apply now and start building your career from day one.
    $45k-76k yearly est. Auto-Apply 9d ago
  • Retail Sales Representative

    Vyve Broadband 3.8company rating

    Crockett, TX job

    Job Description About us: Vyve Broadband is a leading Internet provider serving largely non-urban communities in 16 states. Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Residential services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice. Why Join Vyve? We take care of our people so you can take care of business: Comprehensive Benefits - Multiple medical, dental, and vision options with 100% preventive care. Peace of Mind - Company-paid life insurance & disability coverage, with voluntary buy-up options. 401(k) with Company Match - Save for your future with our competitive retirement plan and employer matching contributions. Wellness Rewards - Earn up to $500/year just for completing checkups & screenings. Extra Perks - Pet insurance, identity theft protection, legal assistance, and more. Support Anytime - Free 24/7 telemedicine & virtual counseling for you and your family. Growth Opportunities - Leadership development, professional sales training & ongoing learning. • Various ways to earn: Uncapped commissions on sales Performance Reviews with Merit Increase Annual Bonus Paid career advancement training • Employees that live in our markets are eligible for courtesy cable including free or reduced priced video, internet AND voice services Monday to Friday schedule! Key Job Responsibilities: Provides quality internal and external customer service by representing Vyve in a consistently courteous and professional manner Resolves simple & complex customer issues Demonstrates a strong passion for selling Vyve products and services Meets and exceeds monthly revenue sales targets Generates and/or maintains departmental reports as required Serves as a mentor to other team members, providing instruction, support and direction Performs all duties of Retail Sales Agent as necessary by: Initiating contact with customers and selling, resolving problems, answering questions, sending correspondence, and generating reports Accurately explaining bills and Company policies and procedures concerning prices, billing and service Determines customer needs and educates customer in order to sell or upgrade services Accurately documents all sales/order activity via online database system Processes customer payments accurately and balances daily transactions according to established cash management procedures Collects delinquent accounts Demonstrates integrity while accessing customer databases and/or paper reference material to locate customer records and research account history Issues, receives, and maintains records of customer-premise equipment Troubleshoot service-related problems with customers; tests customer-premise equipment May contact customers regarding company services to include outbound calls regarding bills, promotions, etc. Exercise positive and cooperative behavior that promotes teamwork Performs other duties as assigned Ability to travel as needed Required Skills & Qualifications: 2+ years in customer service and/or sales industry; phone or face-to-face contact with consumers. Ability to multitask and handle multiple computer applications to assist customers. Strong organization and time management skills. Excellent interpersonal skills. Proficiency with PCs, Microsoft Office Suite and general intranet navigation. se of computers, keyboards and software applications. Ability to type 35 wpm. High School Diploma or GED. Bi-lingual (preferred). Vyve Broadband is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law. Powered by JazzHR ySCTxcln8b
    $25k-30k yearly est. 12d ago
  • Call Center Agent Part Time/Full-Time-REMOTE

    Answernet Inc. 4.2company rating

    Answernet Inc. job in El Paso, TX or remote

    Job Description Job Type: Full-time Hours: Morning/Afternoon/Evenings Salary: $15.00 About AnswerNet AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year. Summary of Position: We are looking for remote customer-oriented service representatives who provide high-level customer service solutions to all customers/clients on a daily basis. Make consistent outbound calls specific to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer, while adhering to all company policies and procedures. Job Duties / Responsibilities / Essential Functions: Typing Data capture and entry Upselling products and services Setting appointments in a business-to-customer format. Maintaining a working knowledge of campaign products, services, and promotions Required Knowledge /Skills / Abilities / Qualifications: At LEAST one year of actual Call Center experience, working with an automatic dialer, and call scripting, is REQUIRED FOR REMOTE CANDIDATES- NO EXCEPTIONS A clear, professional, and friendly voice High-Level People Skills, Active Listening Skills, and Strong Communication Skills Outstanding attendance and punctuality Sales experience is preferred High School diploma or GED Basic Computer Skills and computer literacy are a must Experience in an Outbound environment 7 Year Background check required WAH Requirements: PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible) Hard-wired high-speed internet connection (ethernet cable) USB-connected Headset Webcam A quiet dedicated place to work free from distractions including pets and children.
    $15 hourly 27d ago
  • Regional Vice President, Commercial Sales

    Vyve Broadband 3.8company rating

    Fort Worth, TX job

    Job DescriptionVyve Broadband is a nationally-recognized organization specializing in providing a variety of quality telecommunication services that meet the needs of consumers and businesses located in smaller communities. We are seeking a positive leader who has an inherent ability to develop business through motivation, team building and a desire to succeed. Regional Vice President, Commercial Sales Job Responsibilities: The Regional Vice President, Commercial Sales (“RVP”) manages the region's profit center sales, financial performance, and community and government relations for its assigned region. It is responsible for increasing sales and applying positive leadership techniques to maintain a professional team to maximize sales opportunities, provide excellent responsive service to the customer and focus on achieving Vyve's strategic goals. The RVP conveys a sense of urgency to achieve outcomes and exceed expectations and will persist and thrive despite obstacles and setbacks. It communicates effectively and builds relationships with all levels of the organization and external customers. This position reports to the Senior Vice President, Commercial Sales. This position involves travel throughout the sales territory (AR, LA, OK, and TX). Desired Skills: Proven success with inside, outside, and retention sales. Public relations and community outreach Leading, coaching and mentoring to develop top sales teams. Out of the box thinker. Excellent problem solving and negotiation skills. Takes the initiative to get things done and follow through on projects. Personal Attributes: Results driven; High degree of sales skills; Excellent verbal and written communications; Self-motivated; Professional demeanor Energetic, upbeat, proactive individual who displays enthusiasm and passion for his/her work. Required Skills: 7 to 10 years proven track record of successful leadership and management. Proven success with inside and outside sales and success in prospecting residential, small business and Enterprise/Gov-E College degree or equivalent work experience. Pre-employment drug test, motor vehicle record and background check required. Vyve Broadband offers an exciting benefits package including subsidized employee and dependent medical, dental and vision insurance, 401(k), company paid life insurance, vacation, holiday and sick pay. Vyve Broadband is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law. Powered by JazzHR eIpPOs6Bhu
    $98k-150k yearly est. 5d ago
  • Broadband Representative/Associate/Specialist

    Vyve Broadband 3.8company rating

    Texas job

    VYVE BROADBAND JOB DESCRIPTION Broadband/Cable Installer Technician Who are we? Vyve Broadband is a leading broadband Internet provider serving rural communities across 16 states. Vyve Broadband offers a range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers including high-speed internet (up to Vyve Gig), digital HD video and voice services. For commercial customers, Vyve offers optical Ethernet, PRI and hosted voice services to the business community. Come Thrive with Vyve! What's the job? Performs residential and commercial installation of internet, phone and cable services Troubleshoot and fix service issues Delivers a spectacular customer experience Upsells current services such as internet speeds Requires lifting, climbing, and working in all types of weather Does this sound like you? High School Diploma or equivalent Valid driver's license and clean driving record Customer-focused, willing to go above and beyond to ensure customers are 100% satisfied Hard worker that likes to learn, grow and be busy Searching for a rewarding career that just “feels right” Not afraid of heights (poles, roofs, towers) Why our people love working for Vyve… Growth - ready-made career paths with paid training and certifications through SCTE. Finally get to be in the driver's seat of your career, work your way up from entry level to Director - the sky is the limit! Benefits - Great medical, dental, vision plan plus fun extras like pet insurance, 401k with company match, home & auto discounts, and most importantly - FREE SERVICES!! Save thousands on your internet and cable bill per year Compensation - Competitive base pay plus sales/upgrade/referral commissions, annual bonuses, merit increases and long-term incentive plan Company vehicle, gas card, tools & equipment Vyve Broadband is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law.
    $27k-41k yearly est. Auto-Apply 60d+ ago
  • Inbound Virtual Customer Service Agent

    ACD Direct 3.2company rating

    Remote or Arlington, TX job

    We've been a Work-At-Home business since May 2003. We take calls for many non-profit organizations. The majority of our calls consist of taking donations for PBS and NPR stations; however, we also have additional project types as well. Donation calls are similar to taking orders over the phone with the exception of the terminology involved. If you have experience taking orders, reading and following scripts and independently preparing for the calls you take, these types of calls should be easy for you! Job Description ACD Direct is currently seeking experienced customer service professionals for our 2015 Winter Campaign Project. This project is projected to begin the last week of November and continue strong through late December. Historically, this project has proven to be one of our busiest campaigns which in turn can produce a larger earning potential. While this project will end on December 31st, we are always looking to pair future projects with those agents that are most competitive and active during previous projects. As an Independent Contractor with ACD Direct, you will be providing your skills, expertise and services to the clients we represent. We are looking for those who consider themselves among the best of the best in the customer service industry to help answer inbound calls from our client's enthusiastic callers. Those selected to certify will be notified via email and onboarding can take as little as 48 hours after being invited to a project. Certification for the Winter Project is set to begin October 15th, 2015. Key candidates will be those who are motivated to become certification ready, no later than November 15th, 2015. If you are interested in becoming an ACD Direct Certified Agent please visit ********************* Qualifications Minimum 6 months formal telephone experience, preferably call center related Moderate level of computer knowledge Ability to work with minimal supervision Must be able to type 40 WPM or higher Must be self directed and self motivated Strong listening skills Accuracy Efficiency Excellent written and verbal communication skills Previous call center experience a plus Great Smile Must demonstrate call control Must be able to complete the entire certification process within 14 days of notification of acceptance. Additional Information We look forward to hearing from you! Register online at *********************
    $23k-26k yearly est. 60d+ ago
  • Direct Sales Representative (Door to Door)

    Vyve Broadband 3.8company rating

    Fort Worth, TX job

    Job DescriptionDirect Sales Representative (Door to Door) Vyve Broadband is growing, and we are looking for motivated, outgoing sales professionals to help connect our communities to fast, reliable internet services. If you enjoy being in the field, talking with people, and getting rewarded for your performance, this role offers a strong opportunity to build a sales career while making a real impact in the neighborhoods we serve The Direct Sales Representative is responsible for driving residential subscriber growth through face to face engagement in assigned neighborhoods. This is a performance driven field sales role focused on new customer acquisition, market penetration, and delivering a professional, compliant, and customer focused sales experience. This role requires consistent daily activity, strong self discipline, and accountability to sales and productivity targets. Representatives are expected to represent Vyve Broadband with integrity while contributing directly to net growth objectives.Essential Duties & Responsibilities Sales Execution and Results - Conduct door to door canvassing within assigned territories to acquire new residential customers - Present Vyve Broadband internet, video, voice, and managed WiFi solutions accurately and confidently - Meet or exceed individual sales, activity, and productivity goals - Accurately enter customer orders, promotions, and installation details into required systems - Reduce order fallout by setting clear expectations and ensuring data accuracy Customer Experience and Brand Representation - Deliver a respectful, professional, and customer focused sales experience - Clearly explain pricing, promotions, installation timelines, and service features - Set honest and accurate expectations to support customer satisfaction and retention - Maintain professional appearance and comply with Vyve branding and identification standards Territory and Activity Management - Work assigned routes and neighborhoods according to territory plans and schedules - Track and report daily activity including doors knocked, conversations, and sales - Gather and share competitive intelligence and customer feedback - Adjust approach based on neighborhood demographics and competitive conditions Compliance and Conduct - Adhere to Vyve policies, sales compliance requirements, and ethical standards - Follow all privacy, data protection, and customer information guidelines - Comply with local solicitation laws and company permitting requirements - Maintain reliable attendance and punctuality Collaboration and Development - Participate in required training, coaching sessions, and sales meetings - Collaborate with installation, customer care, and support teams to ensure smooth customer onboarding - Assist with mentoring or onboarding of new sales representatives when requested Required Qualifications High school diploma or GED required Door to door, direct sales, or commission based sales experience preferred Telecom, broadband, or utility sales experience a plus Strong verbal communication and interpersonal skills Ability to work independently in a field environment Resilience and comfort handling rejection Basic proficiency with mobile devices and sales applications Reliable transportation and ability to meet company vehicle use requirements Work Environment & Physical Requirements Field based role with extensive walking and standing Ability to navigate residential neighborhoods, stairs, and uneven terrain Schedule may include evenings and weekends based on customer availability Performance Measures Achievement of individual sales and activity targets Order quality and accuracy Customer satisfaction and complaint reduction Territory coverage and consistency Compliance with policies and standards Vyve Broadband is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. Interested candidates are encouraged to apply and take the next step in building a sales career with Vyve Broadband. Powered by JazzHR Bha1mxVFO9
    $45k-75k yearly est. 12d ago

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