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This question is about what an account executive does, what an account manager does, and account executive.
Account Executive vs. Account Manager
An account executive is responsible for finding and signing new clients to the company, while the account manager is responsible for ensuring client satisfaction after they have signed the sales contract.
An account executive is part of the sales team although they are not usually seen as an executive because they do not traditionally oversee a team. They represent the company as they find and establish new client relationships.
They work primarily with potential clients and use effective sales pitches in an attempt to build and foster new relationships. They usually have sales quota goals that need to be met.
An account manager is also part of the sales team but they serve as the communication hub between existing clients and the company. They often handle multiple clients or accounts at once and will have to meet with both the client and internal employees to offer the best support.
They are responsible for managing and solving any customer complaints or issues and offering new products and services as they become available.
There are many differences between an account executive and an account manager including the scope of the work and their interactions with clients.
Here are the key differences between an account executive and an account manager:
An account executive is involved in the selling and contracting of new clients
An account manager is involved in the satisfaction and retention of clients
An account executive is the first point of contact
An account manager is the long-term point of contact
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