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This question is about service representative and customer support agent.
Do you need a college degree to be a customer service rep?
No, you do not need a college degree to become a customer service rep. For this position, you typically only need your high school diploma or its equivalent.
However, increasingly more, some employers seek customer service representatives who have an associate's degree. This is because the position requires a high level of communication skills and an understanding of how the business works.
Higher-level education gives a person an opportunity to learn and develop communication skills through college-level English and writing classes. Customer service representatives with an associate's degree also have opportunities to take business and computer literacy classes, making them valuable employees.
If a person chooses to pursue an associate's degree in the field, common degree choices are in communication, business, or even in customer service specifically. What degree is pursued depends on personal goals regarding future career paths, and no degree choice hurts a person's opportunity as a customer service representative.
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