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This question is about client service associate.
Do you need experience to be a customer service associate?
Yes, you need experience to be a customer service associate. In order to become a customer service associate, a person needs at least a high school diploma or equivalent and some experience in customer service.
A person seeking to become a customer service associate should ideally have a few years of prior experience in a customer service environment (such as retail). However, typically employers provide on-the-job training for this role. This will probably vary depending on the industry but typically lasts a few weeks to a month or two.
During this training, a person learns about the employer and the products and services the company provides. The customer service associate will also learn company policies and professional methods when working with customers.
Customer service associates are expected to update their training regularly. This is particularly true of workers in industries such as finance and banking, in which regulations and products are continually changing.
Some customer service associates may need some college education, such as an associate degree in business management or business administration, as employers increasingly demand a more skilled workforce.
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