How do I add experience to my resume for customer service?

The first place to mention your customer service experience is in the profile summary. A profile summary is a concise, one to three-sentence statement which touches on who you are as a candidate and what you bring to the table.

For example, "Energetic Customer Service Representative with over three years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

"Customer Service Representative with over five years experience working in call centers, performing functions from sales and tech support to customer care. Familiar with major customer service software like Salesforce and HubSpot."

Next, you should elaborate on the specific skills throughout your work experience section. Similar to the profile summary, you'll want to touch on these skills using real-world examples and achievements, as well as quantifiable measurements of success.

For example, "Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services."

Skills to include on your customer service resume:

• Oral communication

• Written communication

• Problem-solving

• Troubleshooting

• Data entry

• Computer skills

• Analytical skills

• Customer needs recognition

• Listening skills

• Organizational skills

• Time management skills