Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
This question is about desktop support technician jobs, what a desktop support technician does, and desktop support technician.
How do I become a good desktop support technician?
To become a good desktop support technician, you need to accumulate the knowledge and skills needed to provide excellent customer or end-user support. This means you need a combination of technical expertise and customer service experience to be a good desktop support technician.
Typically companies prefer to hire people with a bachelor's degree in computer science as this indicates the right amount of in-depth knowledge of a variety of computer programs and highly developed soft skills.
Some technical skills a person in desktop support should have include:
Data Migration
Error Logs
Web Applications
Web Support
Troubleshooting
In addition to technical requirements, there are a variety of other skills needed to become a desktop support technician. Individuals who want to work in desktop support should possess or develop customer service and listening skills.
An individual in desktop support needs to effectively communicate to provide the best service to the clients and customers. This means explaining complex technical issues or problems to the customer in layperson's terms to improve understanding.
When working in desktop support, a person should also possess both patience and empathy to relate to customers and their situations and best solve their problems. This requires excellent analytical skills to accurately assess the problem and solve it as quickly as possible.
Choose from 10+ customizable resume templates
Zippia allows you to choose from different easy-to-use templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
