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This question is about constructive criticism.
The first step in accepting constructive criticism without being defensive is to stop your first or initial reaction. You should try to do your best to avoid any type of reaction and try to be calm. Having a calm reaction will help keep the conversation from turning negative.
It's important to remember the benefits of getting constructive criticism. Getting this feedback is a great way to improve your work and be better at what you are doing. Once they are done providing feedback to you, you should tank the person for their perspective and thoughts, even if you disagree with what they say.

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