How do you answer "Why do you want to work in customer service"

Before you attend your interview you take an adequate amount of time to go over the specific company's core mission, culture, and values. This helps you to understand what the organization is seeking in terms of its employees and how your experience and skills can have a positive impact on the company's overall success.

• Highlight your communication and people skills

Some of the most important assets employers look for in customer service professionals are communication and people skills, this means you must seek to tie this into your answer in a creative way. Customer service is mainly based on interacting with customers, so skills like active listening are highly valued in these roles.

• Touch on your passion for helping others

You might highlight past customer service positions, or volunteer work you have performed, to demonstrate your interest and passion for helping people.

• Emphasizing your problem-solving skills

Employers greatly value workers who are problem-solvers, this means you need to give specific examples and anecdotes about your past work history where you identified problems or issues and addressed them as soon as possible before they escalated into something worse.

• Exhibit your knowledge of the company

Use the research you performed to display your knowledge of the company you are interviewing with. When you do this it shows that you are genuinely interested in the company and its efforts, and also points to the fact that you could be a valuable member of the team.