How do you describe a customer service manager on a resume?

You describe a customer service manager position on a resume by listing every relevant customer service and manager position you have held in the past.

You will then include all related education and certifications related to customer service and management, like having a bachelor's degree in business management or having the Customer Service Manager certification from the Customer Service Institute of America.

Customer service managers are responsible for providing outstanding customer service by leading and motivating their team and developing loyalty programs to increase customer satisfaction.

Roles as a customer service manager require balancing leadership and customer service skills, so it is critical to understand the value you can add to highlight the most relevant work experiences.

Customer service manager roles require a lot of skill and knowledge in business knowledge, industry experience, and leadership skills. But the first step on a resume will be to describe your background education in detail.

Relevant educational background for customer service managers is typically a bachelor's degree in business management, customer service, or a similar degree program. In this section, if you can, you should highlight courses completed in management practices and customer relations.

This education will show that you have background knowledge of best practices regarding management and leadership and high-level training in customer service.

Next, you should focus your background experience on customer service management roles. There is no need to mention any position that is not at least somewhat related to higher-management level customer service roles.

When describing your experience in customer service and management on a resume, it will be important to use keywords that will showcase your experience in the field, including:

• Customer Relationship Management

• Customer Behavior

• Account Maintenance

• Customer Insights

• Customer Retention

• Renewable Energy

• Customer Service Sales

• Business Operations

• Restaurant Experience

• Customer Acquisition

These keywords will help you describe your experience as a customer service manager in quantifiable ways, which will ensure that your resume stands out to a hiring manager.

It will also be important to include a dedicated skills section on your customer service manager resume.

Common skills that will help enhance your customer service manager resume and descriptions of job duties and responsibilities include:

• Attention to Detail

• Active Listening Skills

• Improving Customer Experience

• Building Customer Loyalty

• Positive Attitude

• Bilingual Customer Support

• Time Management

• Interpersonal Skills

These skills are essential to a career as a customer service manager and will be important to include on a resume.