How do you measure user experience?

There are over ten ways to effectively measure user experience. To give a brief overview of some of the most effective methods, here are some snippets of information about each one:

• Average Time on Task. Otherwise known as KPI, this measurement tells you how long a user spends completing a specific task. For the most part, the faster users can complete a task, the better the UX.

• Error Occurrence Rate. This method highlights common mistakes users make and allows you to further optimize your software to reduce those mistakes.

• Adoption Rate. This metric shows the number of users gained over a specific time period. It can be valuable to measure the adoption rate when you implement new features, so you can see if that feature has a positive or negative impact.

• Retention Rate. This measurement will inform you of the percentage of users that continue to use your product long-term. Using it to determine user behavior over a period of one week, one month, three months, six months, and so on can help determine your UX.

• Net Promoter Score. Otherwise known as NPS, this measurement has users rate the question: "How likely are you to recommend this product to someone else?" on a scale of one to ten, where ten equals very likely, and one equals not likely.

• Customer Satisfaction. Otherwise known as CSAT, this metric asked customers how satisfied they are with a product on a scale of 1-100. Afterward, the scores are easy to quantify into a percentage.

• System Usability Scale. Or SUS, this metric provides users with a questionnaire that asks relevant questions about UX. Users have a choice to answer on a scale between "strongly disagree and strongly agree."