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How long does it take to become a Customer Service Agent?

By Zippia Team - Mar. 2, 2022

It takes 4 years of professional experience to become a customer service agent. That is the time it takes to learn specific customer service agent skills, but does not account for time spent in formal education.

There are certain skills that you need to obtain in order to become a successful customer service agent. Some of the most common skills are listed below. Along with each skill, we provide an actual example of how someone included the skill on their resume:

  1. Customer Service -- Ensured superior customer service experience by addressing customer concerns, demonstrating empathy and resolving problems within a reasonable time frame.

  2. Check-In -- Skilled in handling complex ticketing and check-in transactions while communicating detailed information to direct passengers quickly to their destinations.

  3. Outbound Calls -- Received inbound calls for potential renters requesting information for apartment homes.

  4. Communication -- Demonstrated exceptional problem-solving and interpersonal communication skills to promote customer satisfaction

  5. Quality Standards -- Provided excellent customer service in a fast-paced and high tension environment in all customers contact situations according to company quality standards.

Common Certifications For A Customer Service Agent

The Certified Pharmacy Technician (CPhT) certification is most common among Customer Service Agents. This certification is awarded by the Pharmacy Technician Certification Board. This certification is great to have as it shows an improvement in your competency to perform your role. You can earn this certification at the beginning of your career, as it often doesn't require a minimum education level and work experience. To become a certified Customer Service Agent with Certified Pharmacy Technician (CPhT), You need to pass the exam. Lucky you - certification doesn't require more than two years of work experience. Renew certification every 2 year.

How long does it take to become a Customer Service Agent?

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