How long does it take to become a Customer Service Manager?

1. Customer Service -- Worked closely with International Development Teams and Country Managers to implement and support World Class Customer Service operation.

2. Communication -- Coordinate and supervise order processing, problem resolutions, represent correspondent and telephone communication to our banking customers and external vendors.

3. Payroll -- Resolved payroll, customer service and operational issues, ensuring excellent customer service, efficient and effective business operation.

4. Customer Complaints -- Answered phone calls to resolve customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.

5. Sales Goals -- Contribute to meeting quarterly sales goals by balancing multiple projects and accurately reporting financial reports directly to sales department and management.

Common Educational Background For A Customer Service Manager

The education needed to be a Customer Service Manager is normally a Bachelor's Degree. Customer Service Managers usually study Business, Accounting or Psychology. 46.0% of Customer Service Managers hold a Bachelor's Degree and 22.0% hold a Associate Degree. We found these by analyzing 97328 Customer Service Manager resumes to investigate the topic of Customer Service Manager education more precisely.

The most common colleges for students to pursue their goal of becoming a Customer Service Manager are University of Phoenix and DeVry University. We also broke down what colleges provide the best overall education for a Customer Service Manager. Students have a great path to earning their Customer Service Manager qualifications at the following schools:

1. University of Pennsylvania
2. Northwestern University
3. University of Southern California

If you're interested in getting a college degree in an affordable college for Customer Service Managers - Baruch College of the City University of New York is an excellent option for you. If your SAT or ACT score aren't as high as you'd like, you can look at Mount Saint Mary's University, as the admission requirements aren't too selective. On the other end of that spectrum are the Northwestern University, University of Pennsylvania and University of Southern California.

For those who would rather stay in your pajamas during the day, we prepared some online courses that can help in Customer Service Manager education paths.

Common Certifications For A Customer Service Manager

The Certified Pharmacy Technician (CPhT) certification is most common among Customer Service Managers. This certification is awarded by the Pharmacy Technician Certification Board. This certification is great to have as it shows an improvement in your competency to perform your role. You can earn this certification at the beginning of your career, as it often doesn't require a minimum education level and work experience. To become a certified Customer Service Manager with Certified Pharmacy Technician (CPhT), You need to pass the exam. Lucky you - certification doesn't require more than two years of work experience. Renew certification every 2 year.