How long does it take to become a Customer Service Specialist?

1. Customer Service -- Maintained high standard in customer service and complied with regulatory guidelines Directed cross-functional teams with focus on customer interaction improvement.

2. Communication -- Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills

3. Outbound Calls -- Assisted customers through inbound calls regarding product troubleshooting, billing inquiries and effectively sold additional parts and accessories.

4. Front End -- Processed customer requests through a client centered, front end computer system/policy administration system.

5. Customer Transactions -- Handle customer transactions accurately and efficiently by delivering precise information to customer with regard to law and policies.

Common Certifications For A Customer Service Specialist

The Certified Pharmacy Technician (CPhT) certification is most common among Customer Service Specialists. This certification is awarded by the Pharmacy Technician Certification Board. This certification is great to have as it shows an improvement in your competency to perform your role. You can earn this certification at the beginning of your career, as it often doesn't require a minimum education level and work experience. To become a certified Customer Service Specialist with Certified Pharmacy Technician (CPhT), You need to pass the exam. Lucky you - certification doesn't require more than two years of work experience. Renew certification every 2 year.