How long does it take to become a Customer Service Supervisor?

1. Customer Service -- Facilitated inter-departmental communication to effectively provide superior customer service.

2. Customer Care -- Monitored customer Care representative's telephone calls and reviewed quality assurance data, scored and other transaction records to evaluate performance.

3. Company Standards -- Monitored and evaluated employee performance on a consistent basis to ensure productivity, timeliness guidelines and adherence to company standards.

4. Technical Support -- Supervised a staff of 12 application and technical support representatives for a service management relational database utilized by major Fortune 500 customers

5. Customer Base -- Assisted team associates escalated calls and developed supportive relationships by focusing on customer base training on retaining customer needs.

Common Educational Background For A Customer Service Supervisor

The education needed to be a Customer Service Supervisor is normally a Bachelor's Degree. Customer Service Supervisors usually study Business, Psychology or Accounting. 44.0% of Customer Service Supervisors hold a Bachelor's Degree and 23.0% hold a Associate Degree. We found these by analyzing 45582 Customer Service Supervisor resumes to investigate the topic of Customer Service Supervisor education more precisely.

The most common colleges for students to pursue their goal of becoming a Customer Service Supervisor are University of Phoenix and DeVry University. We also broke down what colleges provide the best overall education for a Customer Service Supervisor. Students have a great path to earning their Customer Service Supervisor qualifications at the following schools:

1. California State University - Bakersfield
2. Stanford University
3. University of Pennsylvania

If you're interested in getting a college degree in an affordable college for Customer Service Supervisors - Baruch College of the City University of New York is an excellent option for you. If your SAT or ACT score aren't as high as you'd like, you can look at D'Youville College, as the admission requirements aren't too selective. On the other end of that spectrum are the Stanford University, Northwestern University and University of Pennsylvania.

For those who would rather stay in your pajamas during the day, we prepared some online courses that can help in Customer Service Supervisor education paths.

Common Certifications For A Customer Service Supervisor

The Certified Pharmacy Technician (CPhT) certification is most common among Customer Service Supervisors. This certification is awarded by the Pharmacy Technician Certification Board. This certification is great to have as it shows an improvement in your competency to perform your role. You can earn this certification at the beginning of your career, as it often doesn't require a minimum education level and work experience. To become a certified Customer Service Supervisor with Certified Pharmacy Technician (CPhT), You need to pass the exam. Lucky you - certification doesn't require more than two years of work experience. Renew certification every 2 year.