How long does it take to become a Front Desk Agent?

1. Guest Service -- Specialized in exceeding guest expectations utilizing facility resources to enhance the guest experience and maintaining contact with regular guests.

2. Hotel Services -- Communicated with hotel guests with information regarding hotel services and nearby restaurants and attractions.

3. Front Office -- Provide administrative support to hotel management to assist in effective front office operations.

4. Communication -- Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.

5. Customer Service -- Helped company attain high customer service ratings and officially commended for enthusiasm, intense customer focus and dependability in performance evaluations.

Common Certifications For A Front Desk Agent

The Travel and Tourism Professional (TTP) certification is most common among Front Desk Agents. This certification is awarded by the International Air Transport Association. This certification is great to have as it shows an improvement in your competency to perform your role. You can earn this certification at the beginning of your career, as it often doesn't require a minimum education level and work experience. To become a certified Front Desk Agent with Travel and Tourism Professional (TTP), You need to pass the exam. This certificate requires more than two years of work experience. Renew certification every 2 year.