How long does it take to become a Technical Support Technician?

1. Customer Service -- Provide excellent customer service and full technical support including troubleshooting and repairs all Samsung's products in North Connecticut and South Massachusetts

2. Technical Support -- Assigned additional responsibility as technical support for 240+ wireless PCs, training of PC users and resident network configuration maintenance

3. Email -- Installed all Windows-based operating systems, managed email configurations, and exchange server.

4. Communication -- Demonstrated clear written communication skills defined as the ability to clearly document symptoms, troubleshooting steps and compose professionally written emails.

5. Hardware -- Resolve reported client related to hardware, operating systems and configuration issues through troubleshooting and research to facilitate employee's productivity.

Common Educational Background For A Technical Support Technician

The education needed to be a Technical Support Technician is normally a Bachelor's Degree. Technical Support Technicians usually study Business, Computer Science or Computer Information Systems. 40.0% of Technical Support Technicians hold a Bachelor's Degree and 28.0% hold a Associate Degree. We found these by analyzing 61406 Technical Support Technician resumes to investigate the topic of Technical Support Technician education more precisely.

The most common colleges for students to pursue their goal of becoming a Technical Support Technician are University of Phoenix and DeVry University. We also broke down what colleges provide the best overall education for a Technical Support Technician. Students have a great path to earning their Technical Support Technician qualifications at the following schools:

1. Stanford University
2. University of Pennsylvania
3. Northwestern University

If you're interested in getting a college degree in an affordable college for Technical Support Technicians - California State University - Bakersfield is an excellent option for you. If your SAT or ACT score aren't as high as you'd like, you can look at Oklahoma Wesleyan University, as the admission requirements aren't too selective. On the other end of that spectrum are the Stanford University, Northwestern University and University of Pennsylvania.

For those who would rather stay in your pajamas during the day, we prepared some online courses that can help in Technical Support Technician education paths.

Common Certifications For A Technical Support Technician

The Network 5 Certification certification is most common among Technical Support Technicians. This certification is awarded by the EC-Council. To become a certified Technical Support Technician with Network 5 Certification, You need to pass the exam. Lucky you - certification doesn't require more than two years of work experience. Renew certification every year.