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This question is about what a client success manager does, what a customer experience manager does, and what a customer success manager does.
Client success managers make an average of $73,000 annually, or $35 hourly. The customer success manager refers to a leadership position overseeing teams or may only refer to direct client relations. The result is a range in reported salary that largely depends on company size and role responsibility.
"Client success manager" and "customer success manager" may be used interchangeably and are both abbreviated to CSM. Client success manager pay varies by work experience, education, and responsibilities in the job description.
Here is an example of the variation in range and title:
Cisco Customer Success Manager, $169,454
IBM Client Success Manager, $100,000
Paypal Customer Success Manager, $47,500
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