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This question is about customer service associate.
To answer, "What does hospitality mean to you?", you should research the company you are going to interview with, review the role's description, and use positive body language when answering the question.
Here are more details on each of these steps you can take to answer this question in an interview:
Research the company you are going to interview with. This is critical to answering this question. You need to fully understand this particular company's mission, objectives, and stature in the hospitality industry.
You can execute this by going through the company's website. Read their mission statement and history sections. Even researching the executives at the company can give you hints on how to specifically answer this question.
You should also thoroughly review the About Us section on their website. When you take time to do this research, it will show in your answer, and this strengthens the possibility of you being hired.
Review the role's description. You should always reread the job description when preparing to answer this question.
Doing this helps to ensure that you understand and fully comprehend the job's responsibilities. You should also try to find ways to connect your previous professional experience with the duties of this prospective role. Showing that you have accomplished these tasks or tasks that are very similar, is a good way to enhance your answer.
You should also seek to include specific anecdotes of when you went above and beyond in terms of service, especially any hospitality services you have provided in your prior jobs.
Providing these concise stories can help imbue your answer with authenticity, and also highlights your hospitality experience and skills. Customer service skills and experiences can also be quite valuable to highlight if you lack hospitality experience.
Use positive body language when answering this question. During your interview, you should try to remain aware of your body language. You want to send positive non-verbal cues when answering this question.
Examples of this include keeping eye contact, smiling (but not forcing a smile), and speaking clearly to your interviewer. Positive body language and non-verbal cues are a great way to express confidence to your potential employer and impress them.
This also gives your interviewer a preview of how you would interact with customers, so the importance of doing this during your interview can not be stressed enough.
Zippia allows you to choose from different easy-to-use templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.