How to apologize without saying sorry in business?

To apologize without saying sorry in business, you can try to show your thankfulness and gratitude rather than just saying sorry. Apologizing can be important, but it is often more powerful, especially in situations outside of your control, to thank your coworkers for their reactions in these difficult situations.

For example, instead of saying "I'm sorry, it took longer for that crate to be delivered" you can say, "Thank you for being patient during this delay." This helps to overcome any awkwardness and reinstate an air of confidence and trust in your coworker.