How to handle difficult situations at work

When dealing with difficult situations at work it is critical that you remain calm, composed, and professional. You need to keep your emotions in check, take a breath before reacting, and keep the situation from escalating into a worse outcome.

• Use active-listening

No matter who is involved in your difficult situations, you should try to use active-listening methods to understand their perspective, needs, concerns, or other relevant information that they might be trying to convey. It is also important to not interrupt them or become instantly defensive.

• Respect others

Keep professional by treating others with respect, even in times of heated disagreement. Your colleagues are people you probably have to see on a daily basis, so you want to remain in good standing with them, and be able to communicate respectfully and effectively. You should also avoid using offensive language or raising your voice.

• Look for common ground

One of the most helpful things to do is to find common ground where both parties involved can reach some sort of agreement. Use communication and collaboration to find a solution or compromise that addresses the issues or your concerns.

• Reach out for support

If you are having trouble dealing with the issue on your own, or the matter has escalated to a point where you need assistance, you should ask for the support of a supervisor, colleague, or objective observer, such as a human resource representative. An outside perspective might be needed to help bring the matter to a constructive resolution.