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This question is about what a customer service agent does, what a customer representative does, and customer service agent.
The 3 important qualities of customer service are professionalism, patience, and a "people-first" attitude.
To get an idea of why the "three P's" matter, first, let's break down what they are. The first "P," professionalism, refers to the attitude you take towards your customers. Even when a customer is upset or behaving immaturely, it's up to you to diffuse the situation, if possible, and do what you can to represent your brand in a positive light.
The second "P," patience, means remembering that every customer is different. Even though there are some common "do's and "don'ts, each customer learns at a different pace and may respond to a common practice in a way you didn't expect. Consequently, providing high-quality service means being creative and flexible.
Finally, the third "P," a people-first attitude, builds off of professionalism and patience. With this attitude in mind, your customer service strategy should reinforce the idea of human connection.
In other words, exceptional service means remembering that, even though cash is changing hands, the money isn't the most important part of the transaction. It's the relationship you make with the customer.
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