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This question is about active listening.
Barriers to active listening include:
Being biased, judgemental, and forming a pre-conceived opinion
Lack of empathy
Distractions
Lack of awareness
Active listening does not come easy to a lot of people. This is because it can take effort to stay engaged, but it is critical you do so! The more you practice at it, the better you will get, until soon, you will be a natural.

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