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This question is about customer service skills.
There are many good customer service soft skills, with one of the most important being good communication. Here are some other examples of important customer service soft skills:
Empathy
Patience
Positive attitude
Active listening
Problem-solving
Adaptability
There are many other important soft skills as well, which are largely listed in this article above. These skills are also helpful in more ways than just customer service, as they can benefit you in your day to day life.

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