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This question is about bilingual customer service.
What are the job responsibilities of a customer service representative?
A customer service representative answers questions or requests from customers or the public. They help resolve any problems the customer may have through various channels depending on the company. These can include answering phone calls, interacting face to face, email, live chat, or social media.
Customer service representatives can work in many different industries. Depending on the Industry, some customer service representatives need to possess in-depth knowledge of their company's product or service.
The most common job responsibilities of a customer service representative are:
Interact with customers via phone, email, online chat, in person, social media
Resolve customer problems and complaints
Answer any questions a customer has
Take payments
Setup and resolve problems with customer accounts
Provide price information
Handle inquiries about deliveries
Verify customers
Keep records of customer interactions and transactions
Engage with customers
Direct unresolved issues to a different department if needed
Communicate and coordinate effectively with internal departments
Provide customers with information on any open orders and invoices
Maintain customer database
Follow company process accurately and efficiently
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