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This question is about service advisor resumes.
What are the responsibilities of a service advisor?
The responsibilities of a service advisor are focused on communicating with customers about their vehicle repair needs and relaying information to the service technicians.
Their roles can vary and include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about their employer's range of services, and contacting customers to update them about their vehicle's repair status.
Day-to-day responsibilities of a service advisor:
Greet customers upon arrival to shop
Ascertain reason for customer visit through verbal interview and visual assessment of vehicles
Connect customers with appropriate technicians
Consult with technicians regarding appropriate service options
Develop as many solution methods as possible, attempting to keep costs low
Explain all service options to customers, including time and cost estimates
Provide in-depth information on original equipment manufacturer (OEM) part options
Advise customers on warranty protections and other potential cost-saving service options
Track maintenance or repair status, fill out reports on labor and cost of all services
Perform post-service inspection with customers and answer any questions they may have
Ring up customers at the front desk and facilitate financial transactions
Perform customer service duties, i.e., answering the phone, scheduling service appointments, and calling customers to inform them their vehicles are ready for pick up
Manage shop workflow and schedule for mechanics and technicians
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