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This question is about what a customer service associate does.
Tourism and hospitality is an industry that includes all the economic activities that directly or indirectly contribute to, or depend on travel and tourism. This industry includes hotels, resorts, restaurants, nightclubs, bars, and activities. Tourism and hospitality are important for many different economies, and in many locations, they may be vital for the local economy.
There are majors at many universities that help prepare you to work in tourism and hospitality. These programs were once extremely popular in tourist destinations such as Southeast Asia, but they have grown in popularity throughout the world and can be found in universities around the world.

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