What does a Microsoft technical specialist do?

Microsoft technical specialists typically lead training seminars or workshops, work on new programs or services, and present and demonstrate products or services. These individuals are expected to have deep customer service roots and understand CRM software, which is a major part of their position.

They are also expected to lead daily meetings and possibly sell software-as-a-service products. Microsoft technical specialists must also understand best practices with privacy and security, as they are heavily involved with both during their day-to-day obligations.