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This question is about what an information technology/support technician does, information technology/support technician, and information technology/support technician jobs.
What does an IT support technician do?
An IT support technician assists others with hardware or software challenges. This role may be an onsite internal staff position within a company, or it may be contracted or through a call center. IT support technicians use their understanding of computer systems to assist employees with any technical issues that may arise.
With technology constantly improving, systems are regularly upgraded, and IT support technicians are especially busy during the transition periods. This can mean either installing and programming new equipment or assisting employees on how to use new technology. Patience, problem-solving and good communication are critical in this role.
Typically duties for IT support technicians are:
Monitoring usability of companies software and websites
Assisting with password and accessibility issues
Increasing and enforcing network security, scanning for viruses
Train staff to use new programs or hardware
Screen sharing to walk through a variety of technical difficulties
Assisting with hardware or software challenges
Guiding updates or new installations
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