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This question is about bilingual customer service resumes.
What is a bilingual customer service rep?
A bilingual customer service representative provides customer service for people in two languages. To be successful as a bilingual customer service representative, you should exude confidence and composure when assisting customers.
Ultimately, an excellent bilingual customer service representative will continuously brainstorm ways to provide a more pleasant and efficient service to all customers, regardless of their native language.
Common responsibilities for bilingual customer services reps include:
Memorizing the prices and features of each offer
Confirming customers' language preferences as you assist them
Addressing queries, complaints, and recommendations furnished by customers
Redirecting customers to the pertinent department, if needed
Deferring to management in instances of uncertainty
Processing exchanges and refunds in ways congruent with our policies
Providing customers with details of supplementary products or services that may suit their needs
Monitoring call and mail histories to ensure that all customers have been assisted
Searching for commonalities in customer feedback to inform recommendations regarding our offerings
Administering and receiving customer surveys on occasion
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