What is a service technician's job description?

Job descriptions for a service technician seek someone with significant technical skills to travel to customers' homes or businesses to perform computer equipment and machine repairs.

Typically job descriptions for this role describe responsibilities such as traveling to site locations, remotely accessing equipment, and performing routine maintenance. This job may also install and test products and provide customers with instructions on the proper usage of the product.

Other common job duties and responsibilities that are included in a job description for a service technician include:

• Provide service and customer support during field visits or dispatches

• Tie workflow to schedule

• Manage all on-site installation, repair, maintenance, and test tasks

• Diagnose errors or technical problems and determine proper solutions

• Produce timely and detailed service reports

• Document processes

• Operate vehicle safely and use field automation systems

• Follow all company's filed procedures and protocols

• Cooperate with the technical team and share information across the organization

• Comprehend customer requirements and make appropriate recommendations/briefings

• Build positive relationships with customers

Job descriptions then outline what background knowledge, skills, and personality traits you need to succeed as a service technician. Typically, job descriptions first outline the requirements for technical and mechanical skills. They usually look for a person who has an associate's degree or professional certification in a technical field.

Commonly required background education and certifications include:

• Associate's Degree in Service Technology

• Master Certified Electronics Technician Certification

• Technical Certification in HVAC, Electronics, or another field

Additionally, job descriptions will outline other basic requirements to fill the role, such as experience with basic hand, power, and diagnostic tools, and the ability to lift heavy equipment.

A good job description will describe the relevant soft skills needed to perform the role, which typically includes the following:

• The ability to work independently

• Managing overtime on service calls with patience and not rushing the job

• Excellent customer service and communication skills