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This question is about what an advocate does and advocate.
What is being an advocate?
Being an advocate is taking the role of a professional to speak and advocate for a particular category of person. This could be a customer, a victim, a child, or a patient.
Advocates work to gain the best outcomes in a volatile situation for the people that they represent. This means they need to be extremely empathetic to their clients as they navigate challenging situations.
An advocate must be able to exercise good judgment regarding confidential and other personal information that they may know and have an understanding of what information to report if needed.
Advocates generally need to excel in communication and problem solving, in addition to being compassionate. Given that many of the people an advocate represents are vulnerable or might share sensitive information, an advocate needs to be trustworthy.
Advocates also often need to collaborate with multiple departments or organizations to resolve issues that the people they represent encounter. Also, an advocate often needs to be prepared to recognize signs of trauma and abuse.
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