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This question is about bilingual customer service jobs, what a bilingual customer service does, and bilingual customer service.
What is bilingual customer service?
Bilingual customer service is providing excellent customer service in English or a foreign language, depending on the customer's needs.
It is the duty of a bilingual customer service associate to provide a simple, prompt, and fast customer service experience to clients in a professional way by being diplomatic, tactful, and patient.
The most common duties of a bilingual customer service position are:
Memorizing the prices and features of each offer.
Confirm customers' language preferences as you assist them.
Addressing queries, complaints, and recommendations furnished by customers.
Redirect customers to the pertinent department, if needed.
Deferring to management in instances of uncertainty.
Processing exchanges and refunds in ways congruent with our policies.
Providing customers with details of supplementary products or services that may suit their needs.
Monitoring call and mail histories to ensure that all customers have been assisted.
Searching for commonalities in customer feedback to inform recommendations regarding our offerings.
Administering and receiving customer surveys on occasion.
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